Complaint: ***
I am rejecting this response because:
I have lived at the same address for years!
I received two catalogues last month from your companyAnd I have received letters after I placed my orders from your credit dept rejecting my credit and asking for a 50% down paymentMy address is *** *** *** *** * *** ** *** an my phone # is ***
Regards,
*** ***
I have received and investigated the complaint regarding our catalog. I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalogPlease know these products are sold to many of our senior population in the United States. These
items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store. I will be happy to remove your name from our mailing list, but need your complete address in order to do this. Please forward as soon as possibleSincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***
I have received and investigated the complaintfrom Mr.***, our records show that on September 2, was offered and accepted a membership in our Passport to Health program. The offer was made by one of our customer service representatives during a follphone call.Passport to
Health offers savings and discounts on healthcare expenses which may not be covered by insurance. The cost of this membership, which is billed montly is $for the first month and then $until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membreship materials mailed after acceptance.I did review the call and Mr*** verbal agreement to try the membership was "Ok". We are committed to customer satisfact and we work hard to ensure our customers are satisfied with their shopping experiences with our company. We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the program. The customer is provided with a number to call and cancel their membership if they do not wish to continue.At this time, we did get an authorization to bill his credit card for $(first month's cost). But as yet it has not been charged. I have canceled the program today, and no charges will be posted to his credit card.Customer satisfaction is a priority at DrLeonards. If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order ServicesDrLeonard's Healthcare Corp.***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
I have received and investigated the complaint from Ms***. I have removed her name from our mailing list - due to the adult products in our catalog. Many of our customers are in need of such items and prefer to order them through the mail. Sincerely,***
***Director of Order Services?
Complaint: ***
I am rejecting this response because:
I have lived at the same address for years!
I received two catalogues last month from your companyAnd I have received letters after I placed my orders from your credit dept rejecting my credit and asking for a 50% down paymentMy address is *** *** *** *** * *** ** *** an my phone # is ***
Regards,
*** ***
I have received and investigated the complaint regarding our catalog. I am sorry that our adult comfort items offend you to the point that you do not wish to receive our catalogPlease know these products are sold to many of our senior population in the United States. These
items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store. I will be happy to remove your name from our mailing list, but need your complete address in order to do this. Please forward as soon as possibleSincerely,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards, *** ***
I have received and investigated the complaintfrom Mr.***, our records show that on September 2, was offered and accepted a membership in our Passport to Health program. The offer was made by one of our customer service representatives during a follphone call.Passport to
Health offers savings and discounts on healthcare expenses which may not be covered by insurance. The cost of this membership, which is billed montly is $for the first month and then $until the customer chooses to cancel. This information, along with specific information on how to cancel the membership is explained when the membership is offered, and is also included in the membreship materials mailed after acceptance.I did review the call and Mr*** verbal agreement to try the membership was "Ok". We are committed to customer satisfact and we work hard to ensure our customers are satisfied with their shopping experiences with our company. We have procedures in place to ensure our customers are fully informed about the membership programs and that all appropriate disclosures are provided when they accept an offer to try the program. The customer is provided with a number to call and cancel their membership if they do not wish to continue.At this time, we did get an authorization to bill his credit card for $(first month's cost). But as yet it has not been charged. I have canceled the program today, and no charges will be posted to his credit card.Customer satisfaction is a priority at DrLeonards. If I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order ServicesDrLeonard's Healthcare Corp.***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
I have received and investigated the complaint from Ms***. I have removed her name from our mailing list - due to the adult products in our catalog. Many of our customers are in need of such items and prefer to order them through the mail. Sincerely,***
***Director of Order Services?