We at Open Road Auto Group value our customers and strive for perfectionWhen we don't live up to our own standards let a lone those of our customers we try to do the right thingIt was a mistake not to give the coupons and [redacted] has offered to correct that by issueing themThe customer has come to the Revdex.com for assistance in resolving this and in good faith we are tryingIt is a standard operation to offer the customer additional warrantiesTire and wheel coverage is one that many customers take advantage of and utilize the coverageIt is never mandatory and explained that there are additional chargesA deal is not complete unless a customer fully understands the charges and signsWe invite Mr [redacted] to the dealership to breakdown the contract and explain what all the charges are
Open Road Honda is one of the top performing Honda stores in the country and we would never turn business away and walk away from a deal that couldn't be madeMr *** never left a deposit on the mentioned vehicle and we, as a courtesy to him, ran a credit application with his permissionIt is customary to destroy a customers personal information if a sale was not madeA customers privacy and protection is protected by laws required of usThe program changed through the holiday weekend and we would not honor the dealMr ***, I'm sorry if your experience with our dealership was not acceptable to you but we were unable to complete it on your terms.Sincerely,Missi C [redacted]
This cancellation was submitted on 6/13/ The amt due to the bank (not the customer bc there is still an active loan w/ PNC Bank) is $ We have not received the refund yet from the provider but expect it within a few weeksOnce received, a refund check will be authorized to the bank.Sincerely, [redacted]
[redacted] ***, Service Director of Open Road Honda, is unaware of any situation and reached out to Mr [redacted] to clarifyIn May 2014, it was recommended to Mr [redacted] that he have his brakes replaced and other items addressed as the vehicle had not been maintained wellWe would like to discuss the visit with him and hope to hear back soon.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Obviously my complaint was not read And GM is misleading. - Car was NOT DRIVABLE AFTER WEEKS. - Took car to Dealerships mechanic times within first Two weeks with knocking and grindingAnd Dealers mechanic looked and drove car and still found nothing wrong he saidSo yes, it is at MY Certified Mechanic.- GM TRIED to berate me about racing loudly on sales floor Incorrect I reminded him at that time he could have accessed computer for average rpm's, shifting speeds, etc (this is when he walked away) Please read timelines, and understand I think a car purchased for that kind of moneywhat I was led to be precertified...came back with concerns twice prior to the major failureI would think it would run more than weeks!!!! Again, First payment was not even made yet
I am requesting the Dealership to make this whole
Regards,
*** ***
Ms*** Motor Vehicle was processed on December 21stThe delay was a result of the bank holding the title. The delay is never acceptable but we sometimes can't avoid itMy apologies for the inconvenience and the breakdown in communicationOn record we show the plates were
signed out on January 8thWe charged $for MV fees and actually incurred the cost of $We did not pass on the additonal charge as a curtousy due to the delay.Our apologies for the delay but hope Ms *** is satisfied with having everything in hand.Sincerely,Missi C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Neil W***, Service Manager of Honda, reached out to *** *** to discuss the complaintMr *** asked to see the tire because he was unaware of the problemMr *** is going to send photographs becuse of the distance he is from the dealershipWe are working with the
customer and hope to find resolution.Sincerely,*** ***
Honda has not offered .9% financing on the CR-Z but instaed it is a promotion that is often offered on other modelsThere was no misrepresentation as this is discussed prior to signing a contractHowever, ***, General Manager of Open Road Honda, would like to
invite Mrs*** in to speak personally to discuss refinancingWe are happy to help in any way we can.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have been advised that Easycare approved this claimIt was for the transmission that the repair shop sourcedIt was paid on the 16th of November in the amount of $1,420.50.Sincerely,Missi C***
Steve P[redacted], General Manager of Open Road Honda, informed me that the vehicle needs to be looked at by a claims adjuster from Easy Care Warranty. The vehicle has been on the road for almost 2 months since the purchase. The vehicle has been utilized beyond its limits in "racing" it and has been...
at his personal mechanics shop. Until we get a report from the adjuster and see if it meets the terms of the warranty we are not at liberty to do anything.Sincerely,Missi C[redacted]
In response to my claim with Open Road HOnda, I would like to advise you that they called me, I took my car there, they gave me a courtesy car...
to use and fixed the grinding noise...it was the starter...It cost me $483.07...Even though my car made the grinding noise, I wanted it fixed as I didn't want to break down somewhere. Thanks for giving this your immediate attention as my complaintwas taken care of...[redacted].
Good morning,We apologize for the miscommunication and have issued a check in the amount of $95. It is being sent certified mailed, tracking info# [redacted]We value your business and hope we have restored your faith in us.Sincerely,Missi [redacted]
will do everything to have your name removed. I asked for clarity so that we could work with the manufacturer as well in the event the emails were coming from Honda of America. This was in no way to avoid responsibility. Allow me the time to contact all resources.Sincerely,[redacted]
[redacted], Service Director of Open Road Honda, is unaware of any situation and reached out to Mr [redacted] to clarify. In May 2014, it was recommended to Mr [redacted] that he have his brakes replaced and other items addressed as the vehicle had not been maintained well. We would like to discuss the...
visit with him and hope to hear back soon.Sincerely,[redacted]
I request that you contact the Vice President of our Honda store directly to resolve this issue. [redacted] cell number is ###-###-####.The bankruptcy has effected everyone involved and we will do our best to come to an amicable resolutuion.Sincerely,[redacted]
This cancellation was submitted on 6/13/17. The amt due to the bank (not the customer bc there is still an active loan w/ PNC Bank) is $979.16. We have not received the refund yet from the provider but expect it within a few weeks. Once received, a refund check will be authorized to the...
Steve P[redacted], General Manager of Open Road Honda, informed me that they are waiting for copies of the paperwork. The ones they had were illegible. To date we have not received them. Please contact Mr [redacted] at the dealership.Kind regards,Missi C[redacted]
We at Open Road Auto Group value our customers and strive for perfectionWhen we don't live up to our own standards let a lone those of our customers we try to do the right thingIt was a mistake not to give the coupons and [redacted] has offered to correct that by issueing themThe customer has come to the Revdex.com for assistance in resolving this and in good faith we are tryingIt is a standard operation to offer the customer additional warrantiesTire and wheel coverage is one that many customers take advantage of and utilize the coverageIt is never mandatory and explained that there are additional chargesA deal is not complete unless a customer fully understands the charges and signsWe invite Mr [redacted] to the dealership to breakdown the contract and explain what all the charges are
Open Road Honda is one of the top performing Honda stores in the country and we would never turn business away and walk away from a deal that couldn't be madeMr *** never left a deposit on the mentioned vehicle and we, as a courtesy to him, ran a credit application with his permissionIt is customary to destroy a customers personal information if a sale was not madeA customers privacy and protection is protected by laws required of usThe program changed through the holiday weekend and we would not honor the dealMr ***, I'm sorry if your experience with our dealership was not acceptable to you but we were unable to complete it on your terms.Sincerely,Missi C [redacted]
This cancellation was submitted on 6/13/ The amt due to the bank (not the customer bc there is still an active loan w/ PNC Bank) is $ We have not received the refund yet from the provider but expect it within a few weeksOnce received, a refund check will be authorized to the bank.Sincerely, [redacted]
[redacted] ***, Service Director of Open Road Honda, is unaware of any situation and reached out to Mr [redacted] to clarifyIn May 2014, it was recommended to Mr [redacted] that he have his brakes replaced and other items addressed as the vehicle had not been maintained wellWe would like to discuss the visit with him and hope to hear back soon.Sincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Obviously my complaint was not read And GM is misleading. - Car was NOT DRIVABLE AFTER WEEKS. - Took car to Dealerships mechanic times within first Two weeks with knocking and grindingAnd Dealers mechanic looked and drove car and still found nothing wrong he saidSo yes, it is at MY Certified Mechanic.- GM TRIED to berate me about racing loudly on sales floor Incorrect I reminded him at that time he could have accessed computer for average rpm's, shifting speeds, etc (this is when he walked away) Please read timelines, and understand I think a car purchased for that kind of moneywhat I was led to be precertified...came back with concerns twice prior to the major failureI would think it would run more than weeks!!!! Again, First payment was not even made yet
I am requesting the Dealership to make this whole
Regards,
*** ***
Ms*** Motor Vehicle was processed on December 21stThe delay was a result of the bank holding the title. The delay is never acceptable but we sometimes can't avoid itMy apologies for the inconvenience and the breakdown in communicationOn record we show the plates were
signed out on January 8thWe charged $for MV fees and actually incurred the cost of $We did not pass on the additonal charge as a curtousy due to the delay.Our apologies for the delay but hope Ms *** is satisfied with having everything in hand.Sincerely,Missi C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Neil W***, Service Manager of Honda, reached out to *** *** to discuss the complaintMr *** asked to see the tire because he was unaware of the problemMr *** is going to send photographs becuse of the distance he is from the dealershipWe are working with the
customer and hope to find resolution.Sincerely,*** ***
Honda has not offered .9% financing on the CR-Z but instaed it is a promotion that is often offered on other modelsThere was no misrepresentation as this is discussed prior to signing a contractHowever, ***, General Manager of Open Road Honda, would like to
invite Mrs*** in to speak personally to discuss refinancingWe are happy to help in any way we can.Sincerely,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We have been advised that Easycare approved this claimIt was for the transmission that the repair shop sourcedIt was paid on the 16th of November in the amount of $1,420.50.Sincerely,Missi C***
Steve P[redacted], General Manager of Open Road Honda, informed me that the vehicle needs to be looked at by a claims adjuster from Easy Care Warranty. The vehicle has been on the road for almost 2 months since the purchase. The vehicle has been utilized beyond its limits in "racing" it and has been...
at his personal mechanics shop. Until we get a report from the adjuster and see if it meets the terms of the warranty we are not at liberty to do anything.Sincerely,Missi C[redacted]
In response to my claim with Open Road HOnda, I would like to advise you that they called me, I took my car there, they gave me a courtesy car...
to use and fixed the grinding noise...it was the starter...It cost me $483.07...Even though my car made the grinding noise, I wanted it fixed as I didn't want to break down somewhere. Thanks for giving this your immediate attention as my complaintwas taken care of...[redacted].
Good morning,We apologize for the miscommunication and have issued a check in the amount of $95. It is being sent certified mailed, tracking info# [redacted]We value your business and hope we have restored your faith in us.Sincerely,Missi [redacted]
Please know that we...
will do everything to have your name removed. I asked for clarity so that we could work with the manufacturer as well in the event the emails were coming from Honda of America. This was in no way to avoid responsibility. Allow me the time to contact all resources.Sincerely,[redacted]
[redacted], Service Director of Open Road Honda, is unaware of any situation and reached out to Mr [redacted] to clarify. In May 2014, it was recommended to Mr [redacted] that he have his brakes replaced and other items addressed as the vehicle had not been maintained well. We would like to discuss the...
visit with him and hope to hear back soon.Sincerely,[redacted]
I request that you contact the Vice President of our Honda store directly to resolve this issue. [redacted] cell number is ###-###-####.The bankruptcy has effected everyone involved and we will do our best to come to an amicable resolutuion.Sincerely,[redacted]
This cancellation was submitted on 6/13/17. The amt due to the bank (not the customer bc there is still an active loan w/ PNC Bank) is $979.16. We have not received the refund yet from the provider but expect it within a few weeks. Once received, a refund check will be authorized to the...
bank.Sincerely,[redacted]
Eric T[redacted] Service Manager has tried reaching the customer and will continue until an amicable resolution is found.Sincerely,Missi~
Steve P[redacted], General Manager of Open Road Honda, informed me that they are waiting for copies of the paperwork. The ones they had were illegible. To date we have not received them. Please contact Mr [redacted] at the dealership.Kind regards,Missi C[redacted]