We apologize for any inconvenience Mr [redacted] experienced and would be happy to supply him with free oil change coupons as promised. The monthly payment variable is because a tire and wheel protection pruduct was purchased while in the finance office and the payments were rolled into the deal,...
reflecting the higher monthly payment.[redacted] is the General Manager of the dealership and I would suggest Mr [redacted] contact him directly before scheduling any maintenance appointment to insure everything will be taked care of.
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], General Sales Manager of Open Road Honda, has reached out to Mr [redacted] in an attempt to resolve the repair charges. We've asked for receipts identifying the cost and will find an amicable resolution.A check was issued and sent reimbursing the motor vehicle charges.Open Road Honda...
I did send out a detailed mail to GM of Open Road honda Mr. [redacted] almost a month ago, but no response. That's why I have to raise it to the next level. I did formally launch a complain with Honda USA but no response. Agreed that I have purchased the protection, but it was told to me by finance that the Protection plan is a must else they can't close the deal. If the plan is a must, then during the initial sale discussion the sale's manager should have mentioned about this, but they didn't mention anything about this. And when I have requested for a free oil changes coupons, I have been told on my face that since I did'nt give a good feedback on whole, I am not entitled to get any oil change coupons. I am in Service industry for almost 15 yrs, and one thing I can say is "A Good feedback comes from good work, it's never demanded". There are 100 + car dealers in NJ who can give better service and be on their words, it's a mistake to choose open road honda not once but twice.
*
Open Road Honda is one of the top performing Honda stores in the country and we would never turn business away and walk away from a deal that couldn't be made. Mr [redacted] never left a deposit on the mentioned vehicle and we, as a courtesy to him, ran a credit application with his...
permission. It is customary to destroy a customers personal information if a sale was not made. A customers privacy and protection is protected by laws required of us. The program changed through the holiday weekend and we would not honor the deal. Mr [redacted], I'm sorry if your experience with our dealership was not acceptable to you but we were unable to complete it on your terms.Sincerely,Missi C[redacted]
It's unclear to me if the correspondence has been coming from Open Road Honda or direct from Honda, the manufacturer. I will speak to [redacted], VP of my Honda division, and our IT Director to have this resolved. My apologies on behalf of Open Road Honda,[redacted]
We at Open Road Auto Group value our customers and strive for perfection. When we don't live up to our own standards let a lone those of our customers we try to do the right thing. It was a mistake not to give the coupons and [redacted] has offered to correct that by issueing them. The customer has come to the Revdex.com for assistance in resolving this and in good faith we are trying. It is a standard operation to offer the customer additional warranties. Tire and wheel coverage is one that many customers take advantage of and utilize the coverage. It is never mandatory and explained that there are additional charges. A deal is not complete unless a customer fully understands the charges and signs. We invite Mr [redacted] to the dealership to breakdown the contract and explain what all the charges are.
We apologize for any inconvenience Mr [redacted] experienced and would be happy to supply him with free oil change coupons as promised. The monthly payment variable is because a tire and wheel protection pruduct was purchased while in the finance office and the payments were rolled into the deal,...
reflecting the higher monthly payment.[redacted] is the General Manager of the dealership and I would suggest Mr [redacted] contact him directly before scheduling any maintenance appointment to insure everything will be taked care of.
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted], General Sales Manager of Open Road Honda, has reached out to Mr [redacted] in an attempt to resolve the repair charges. We've asked for receipts identifying the cost and will find an amicable resolution.A check was issued and sent reimbursing the motor vehicle charges.Open Road Honda...
appreciates Mr [redacted]'s business.
I did send out a detailed mail to GM of Open Road honda Mr. [redacted] almost a month ago, but no response. That's why I have to raise it to the next level. I did formally launch a complain with Honda USA but no response. Agreed that I have purchased the protection, but it was told to me by finance that the Protection plan is a must else they can't close the deal. If the plan is a must, then during the initial sale discussion the sale's manager should have mentioned about this, but they didn't mention anything about this. And when I have requested for a free oil changes coupons, I have been told on my face that since I did'nt give a good feedback on whole, I am not entitled to get any oil change coupons. I am in Service industry for almost 15 yrs, and one thing I can say is "A Good feedback comes from good work, it's never demanded". There are 100 + car dealers in NJ who can give better service and be on their words, it's a mistake to choose open road honda not once but twice.
*
Open Road Honda is one of the top performing Honda stores in the country and we would never turn business away and walk away from a deal that couldn't be made. Mr [redacted] never left a deposit on the mentioned vehicle and we, as a courtesy to him, ran a credit application with his...
permission. It is customary to destroy a customers personal information if a sale was not made. A customers privacy and protection is protected by laws required of us. The program changed through the holiday weekend and we would not honor the deal. Mr [redacted], I'm sorry if your experience with our dealership was not acceptable to you but we were unable to complete it on your terms.Sincerely,Missi C[redacted]
It's unclear to me if the correspondence has been coming from Open Road Honda or direct from Honda, the manufacturer. I will speak to [redacted], VP of my Honda division, and our IT Director to have this resolved. My apologies on behalf of Open Road Honda,[redacted]
We at Open Road Auto Group value our customers and strive for perfection. When we don't live up to our own standards let a lone those of our customers we try to do the right thing. It was a mistake not to give the coupons and [redacted] has offered to correct that by issueing them. The customer has come to the Revdex.com for assistance in resolving this and in good faith we are trying. It is a standard operation to offer the customer additional warranties. Tire and wheel coverage is one that many customers take advantage of and utilize the coverage. It is never mandatory and explained that there are additional charges. A deal is not complete unless a customer fully understands the charges and signs. We invite Mr [redacted] to the dealership to breakdown the contract and explain what all the charges are.