Dr. William Coppola

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Hello, We are sorry for the confusionAccording to our records [redacted] has purchased a "Space Patches Pullover Hoodie" from our Logic storeThe order was shipped and delivered to the same address that? [redacted] provided in this complaintHere is the tracking information that show it was delivered to her address: [redacted] If [redacted] would like a refund she can follow the returns instructions that are featured within the package she orderedIf you have any other questions, please let me knowThank you,? JeffWMG Customer Service ? ?

Hello, We have already been in contact with [redacted] and have sent her missing shirtBelow is the last message we sent the customer on 915:Hello ***,Thanks for confirming your addressWe have processed a replacementfor you and it should ship out to you within the next businessday.Once more, my sincere apologies for the delay.? Please let me knowif you have any other issues,Thank You,Jeff Halestorm Support - [redacted]

Hello [redacted] ***, Thank you for bringing this issue to our attention. I have personally reached out to the Canadian e-commerce team and they are in the process of resolving [redacted] ***.Unfortunately, there was a shipping error when they initially attempted to send out her replacement t-shirtI have been advised that a new shirt will be processed today out of our Canadian warehouseWe are very sorry for any confusion and frustration we may have caused [redacted] We have also issued a refund for the damaged t-shirt she received. The refund should post back to her account within 3-business days. If you or [redacted] have any questions or further concerns, please feel free to contact me directly at [redacted] Sincerely, Jeff WMG Customer Service

We apologize for the long delay resolving this manner, the frustration caused, and further inconveniencesDue to the issues, we have issued a full refund for this order via ***This refund is being sent as a new *** transaction, since the order has passed the date for the standard ***
refund. Additionally, a reshipment of any unreceived items will also be sent from our warehouse, at no cost to you of courseThis shipment has been expedited so it should arrive in 2-business daysPlease note that you will receive an order confirmation for this replacement order which will contain pricing information for our accounting purposes only, you have not been charged for the replacement shipment Again, we are very sorry for all the trouble with this orderThank You, Disturbed Support

Hello, I am sorry about the delay, The following message was sent to *** ***s on 2017-12-**Unfortunately we ran our of stock for her orderShe was not charged and any authorizations have been reversed"We regret to inform you that we will not be able to ship the Silence In The Snow Hoodie
This has been discontinued and we will not be getting any additional stockPlease be assured that you have not been charged for this item as we only charge when an item shipsAs a means of apology please use promo code CC17WMGfor 10% off your next order*Please note that this one-time discount will expire in days and it cannot be combined with any other discount code promotion"Please let me know if you have any other questions or concernsSincerely, JeffWMG Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They authorized and processed the order, sent a receipt with download instructions and linksI don't know what happened on their end with the deal but they need to honor what they said they would honor via the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for your message. As stated in my original complaint, I would prefer to have you (or whatever department is responsible for reporting *** listings) to inform both myself and *** that this item, as well as the poster, is authentic and thus can be re-listed on ***. I would only be asking for a return/refund if this is not done. Unfortunately, I do not have the return instructions, as everything looked to be in order when I received the records, so I discarded all such information. If you are unwilling to contact *** and myself to allow these items to be re-listed, I would appreciate a detailed description of the return process, including the address to send the return to. As far as the claim with PayPal and my credit card issuer, the tracking number is irrelevant, as I am not disputing having received the records. The reason for the claims was that the records are unauthorized, not that they were not received. As stated in my original Revdex.com complaint, if you admit both to myself and *** that the records are in fact authorized and that your reporting of the items as unauthorized was without merit, I will close both claims.I appreciate your offer to forward the *** information to the proper department. PDF copies of the *** messages are attached. Thank you!
Sincerely,
*** ***

Hello, We are sorry to hear about the defective vinyl *** *** receivedUnfortunately we do not see a record of *** *** email in our system also we do not see any order history under his email as wellIn order to help with the replacement we will need the order number information or any other
details so we can look up the transactionWe look forward to hearing backSincerely, Jeff S*WMG Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedi have also heard back from the company to which the complait was made I am satisfied that all is
resolved
Sincerely,
*** ***

Hello, We are sorry about the trouble and delay with your shippingWe have refunded $for your shipping charges. Please allow 3-business days for this to post in your accountBest, Jeff WMG Store Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello *** ***, We are sorry about the delivery issues to your Armed Forces addressWe have attempted to send the same package again to the address you providedPlease allow a few weeks for deliveryIf you have still not received the replacement package, please email me directly and I will
investigate furtherThank you for your patience and understandingSincerelyJeff *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,We are very sorry about the delay handling this issueAccording to our records we reach out with the following responseIf there is anything else we can help with, please let me know. *** *** *** *** *** ***
*** ***Hello ***,We sincerely
apologize for the delayI have cancelled and refunded your order to your Paypal account (Transaction ID: ***). Thank you for your support, and we hope you shop with us in the future! Best,Vanessa Twenty One Pilots Store - store.twentyonepilots.com

Dear *** ***Once more, this download offer was never officially made available and was unlawfully posted without our direct permission or consentThere were no charges *** *** account and no payment details were ever collectedWe are unable to provide the downloads to *** *** for an offer that we did not post or approve on a third party website Sincerely, JeffWMG Customer Service

Dear *** ***We are very sorry for the confusion *** experiencedThis download offer was never officially made available and was posted on third party "deal" site without our direct permission or consentThe download link that was originally provided is no longer in service for
use.Please note: There have been no charges to *** *** account and no payment details were ever collectedWe are unable to provide the downloads to *** for an offer that we did not post or approve Sincerely, JeffWMG Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, We are sorry for the confusion surrounding the VIP details for this eventUnfortunately we are not managing the VIP experience for the Mudcrutch tourI have passed on your complaint to management directly to see if they can assist in sorting this out for youOnce more, I am sorry for any
delay and frustration you experiencedSincerely, Jeff WMG Customer Service

Revdex.com:
I was immediately contacted by the business in reference to complaint ID ***, and the problem was resolved the next day. Thank you for the quick actions in assisting me in this matter.
Sincerely,
*** ***