Dr. William Coppola

Hello, Sorry for the delayWe have reached out to this customer directly through email on12/**/with the following responseThe customer at the time of this order was seeing authorizations and not chargesThese authorizations should have dropped off by nowIf not, please let me know
"Our warehouse marked the '1/Jersey (Jack)' as backorderedIt is not, as I checked the stock in our warehouseHowever, since we do not charge until we ship the items, since it was marked as backordered and then went back to the warehouse to be packed up, you were authorized multiple times in a short period of time, which looks like multiple transactionsI can confirm you will not be charged until we ship you the Jersey, and once we do, all the authorizations will fall off, as those are just tests to ensure your card is valid for when we do ship." Once again, sorry about the delaySincerely, JeffWMG Customer Service

Dear *** ***, I am very sorry for the shipping delay and customer service issues that you have encountered with your order.Because of this mistake we have refunded your order and it appears that your package is scheduled to be delivered today. Here is the *** tracking number for your
reference: ***Once more we are sorry about the trouble and delay with this packagePlease email me directly if you have any more issues.Sincerely,*** ***WMG Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***

Hello, Once more we can only support the transactions that was placed through the web storeIf you wish to return your items for a full refund, below are the return instructionsThe *** listing you are disputing has nothing to do with the order that was placed and successfully processed through our storeIf you wish to return the order for a refund, please follow the return procedures outlined below.Please use the return label that came with your shipmentIf you do not receive it or cannot locate it, please return your items to:WEA Corporation c/o Cinram Attn: Returns Door #* *** *** *** ***
** *** ** ***? When returning the item, please be sure to include the following information: your name, email address, phone number, what you are returning and why.We recommend that the items be returned to us using a mail service which provides tracking or insuranceSincerely, JeffTwenty One Pilots Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
They processed an order for me, sent me a confirmation email, gave me redemptions links and the next day disabled them.? Whatever happened internally with the deal they offered is not relevant to meThey processed it and approved it so need to stand behind it
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Dear *** ***, We are in receipt of complaint ID: ***.We have tried contacting *** *** via email about his replacement order we made back in MayBut we never heard back from himOur records indicate that we issued you a replacement on May *** and it should have beendelivered by now
Being that the order has not arrived, we issued? *** *** a refund as we are now out of stock of the Dollhouse Vinyl EPThe refund should post back to his account within 5-business daysIf you or *** *** have any questions, please let me knowSincerely, Jeff S***

Hello, We have already been in contact with *** and have sent her missing shirtBelow is the last message we sent the customer on 9/**/15:Hello ***,Thanks for confirming your addressWe have processed a replacementfor you and it should ship out to you within the next businessday.Once more,
my sincere apologies for the delay.? Please let me knowif you have any other issues,Thank You,Jeff Halestorm Support - ***

Hello *** ***,? Thank you for bringing this issue to our attention.? ? I have personally reached out to the Canadian e-commerce team and they are in the process of resolving *** *** ***.Unfortunately, there was a shipping error when they initially attempted to send out her
replacement t-shirtI have been advised that a new shirt will be processed today out of our Canadian warehouseWe are very sorry for any confusion and frustration we may have caused *** *** We have also issued a refund for the damaged t-shirt she received.? The refund should post back to her account within 3-business days.? ? If you or *** *** have any questions or further concerns, please feel free to contact me directly at ***? ? ? Sincerely,? ? Jeff WMG Customer Service

Hello, We are sorry for the confusionAccording to our records *** *** has purchased a "Space Patches Pullover Hoodie" from our Logic storeThe order was shipped and delivered to the same address that? *** *** provided in this complaintHere is the tracking information that
show it was delivered to her address:*** ***
*** *** **
*** *** ***
*** ***
** *** *** If *** *** would like a refund she can follow the returns instructions that are featured within the package she orderedIf you have any other questions, please let me knowThank you,? JeffWMG Customer Service ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because
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I sent two emails concerning this issue over a period of a almost two monthsThe address I was given for the exchange was ***I still have and can forward the two original emails requesting an even exchange? to Revdex.com or Warners.As per the receipts: for one copy, I'm lucky in that I bought it from *** and they go back on order history for yearsThe *** order# is *** and pre-ordered the album on 8/**/14--it was shipped on release on 10/**/14; I have a printout of the receipt I can fax someone at Revdex.com and/or WarnersFor the second, sealed, copy,? I bought it at *** Records on *** *** in LA and do not have a receipt for it as it was purchased two years ago, long before I learned about the pressing issueIt was *** who suggested I deal directly with ***/Warner.I await instructions on how to return for unflawed copies
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
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Hello, Hello,You have reached the online store support teamWe handle all e-commerce transactions that take place on all of WMG's direct to consumer web stores, including Twenty One PilotsAccording to our records, *** *** purchased records from our site on June *, and we shipped out his
package to him the next dayHere is the tracking number for your reference: ***.The web-store, which this complaint is directed to,? has nothing to do with third party support for sites like ***If *** *** can forward the communication he received regarding his *** listings, I would be happy to pass it on to the correct department on his behalfAs far as *** *** disputed transaction goes, he received the products from us in a timely manner and we have a tracking number and his communication for referenceIf *** *** would like a full refund for his order, he can follow the returns instructions included with his package.If you have any further questions please let me knowSincerely, JeffTwenty One Pilots Store Support?

Hello *** ***r, We are sorry about the delay and trouble with *** *** returnWe have processed a replacement order that he should receive shortlyI have also personally reached out him to make sure everything works out fine with the replacementUnfortunately we did not receive any of ***
***'s original emails sent through our support contact form and we are in the process of troubleshooting this form for any problemWe appreciate that he brought this issue to our attentionIf you or *** *** have any questions, please do not hesitate to reach outSincerely,? Jeff S*WMG Customer Service