DRA Real Estate

Good Morning [redacted] did indeed sign a sublease agreement with my office He and his girlfriend leased the unit and had some domestic issues and decided not to move in When the unit was subleased a check was written to him on August 29, This was mailed to the address which he provided to our office The sublease fee is $which I previously waived to help them out No charges were withheld from the $ Yesterday the check was returned to my office as they stated the address was incorrect the check #is # [redacted] dated 8/29/ If [redacted] has provided a correct address he will receive this shortly I am sorry this has caused him concern, I cannot control the US Postal System and hope the check will now arriveThank YouKathy W***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to the above complaintThe cost was per smoke detector including laborThe bill did not state replace batteriesThe Owner must pay a contractor the time to purchase and install each of theseaccording to the lease this is the tenants responsibilityHad this been addressed
no charges would have been made the cost includes the contractors labor and suppliesI understand that it would be cheaper possibly at home depot and the tenant surely could have taken care of thisHowever we do not in Pullman have a home depot and our suppliers are limited and the prices may be higher but for a contractor to drive to Lewiston or
Spokane the labor would be much higherA complete accounting was mailed on 6/12/along with the check in the amount of $On June 24th an additional check for rent credit was mailed in the amount of $I have checked the bank and It appears that Only the security deposit check has been cashedIf she has the other one she should either cash it or contact me if she does not have it so I may stop payment and reissue thisDRA Does not own the property and we try to make sure that all is done for the tenants to get their money backHowever we also are under contract with the owners to ensure that damages are paid forWe must hire licensed contractors and buy our supplies where available
I will mail again today to *** another copy of the settlement and charges along with the tenant ledgerI will wait to hear from her regarding the 2nd check
Thank You
*** ***
Manager
DRA Real Estate

The Tenant removed the covering and this is why the pipes kept freezing. DRA does not own the property and the owner did not tell him he would not be charged. I am not sure why this complaint was filed *** was legally evicted from the unit for non payment of his rent

I am not sure where *** lived if you could please provide this information I will be happy to respond to thisWe work with many tenants and without an address it is not possible for me to respondI look forward to hearing from you so that we may resolve this Thank You Kathy W***

Good Morning
I am not sure where *** residedBut I will answer the questionsAccording to the contract which would have been signed by *** and the other partiesThe lease is very specific in Joint and several liability Section LIABILITY All tenants are jointly and severally liable
for all of tenants ObligationsSection DEPOSIT
Tenants agree one check will be sent for the return of the security depositThe deposit is not separated individually it is a deposit on the entire unitI cannot answer the rest of the questions until iam given the information on the unit

I will need more information as to where [redacted] lived so that I can answer the complaint.

Good Morning[redacted] did indeed sign a sublease agreement with my office.  He and his girlfriend leased the unit and had some domestic issues and decided not to move in.  When the unit was subleased a check was written to him on August 29,2018.  This was mailed to the address which he...

provided to our office.  The sublease fee is $200.00 which I previously waived to help them out.  No charges were withheld from the $200.00.  Yesterday the check was returned to my office as they stated the address was incorrect.  the check #is #[redacted] dated 8/29/17.  If [redacted] has provided a correct address he will receive this shortly.  I am sorry this has caused him concern,  I cannot control the US Postal System and hope the check will now arriveThank YouKathy W[redacted]

This place is absolutely terrible. We've rented from them for 3 years now. We've gotten multiple eviction notices for unpaid rent but due to us keeping our receipts, they've been dropped. This time we came home to an eviction notice stating that we have violated our lease on multiple accounts, but that we were being evicted for "causing the fire alarm to go off". Our local fire department has been to our apartment multiple times to shut it off, this last time it went off 4 times before they even left our property, forcing them to remove it. The fire department has told us that DRA has been fined because the alarm isn't going off because we're making it, but because it's faulty. DRA is stating that we are smoking in our apartment when we don't even smoke. They are also charging everyone in the complex $135 for this faulty alarm when it is none of our faults. Even using an aerosol air freshner near it sets it off. A freaking lighting storm set it off!

Review: Since this summer I have been requesting that the windows to my apartment be repaired. The screens do not fit and allow air through whether the window itself is closed or not. I have severe inhalant allergies and need this repair fixed as soon as possible. Other than requests made both in person and through the post, I sent a certified letter October 1st and it was received by DRA on October 3rd requesting repairs. I have received no response regarding this issue and it is well past the allowable time for it to be fixed.Desired Settlement: Repair my windows and screens.

Business

Response:

In response to the above complaint. I just spoke with the contractor who was hired to provide the screens he stated that the screens have been installed. However screens will not stop air if she is still having a problem we need more information as she only requested screens.

Thank you

Manager

DRA Real Estate LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Screens have not been installed. There are screens on the windows but all of them are either broken or do not fit in the frames, rendering all but one of my screens useless. This is why I have requested the screens to be replaced, as I had previously outlined in the letters written to you.

After renting for 6 months, two roomates decide to move. I agreed, they agreed, and DRA said they agreed. When I went in to sign papers....[redacted], says I have to move out, and agreement can't be signed over because I was missing a signature on our original lease. They still excepted my money does this not make it legal? [redacted]'s exact words were, "You are screwed. Pack your crap and get out." I have never seen or heard anything like this. Our rent was not even once late!

Review: I along with 7 other individuals rented a property through this management company for the past year. For the most part it was a very poor experience. It is my belief that this rental property is condemable. Not only were the living conditions poor, but the cost and numerous fines that took place throughout the year were grotesque. This rental management company has been known throughout the years to be very unprofessional. Basic things like getting a broken window fixed took months to be fixed, which resulted in higher cost to keep the heat to a liveable temperature during the winter. When they eventually fixed the windows it was done without giving any of the residents notice that they would be entering the property. I along with others residing in the rental property were sick on a regular basis. I personally was diagnosed with a rash that the doctor was unsure of its origin. I would not be the least bit surprised to find it was because of the inadequate living conditions in this rental property.

Lastly, when we went to check out we had a representative of the property management company do a walk through to let us know what else needed to be done. The representative told us that it was the cleanest he had seen the place in years. Not only did we not receive any of the $3200 damage deposit, but we were also billed for additional services. This company is very unprofessional and it is time that someone steps into hold these people accountable.Desired Settlement: We would like to receive a refund of the security deposit and the additional fees incurred after checking out of the rental property

Business

Response:

Please provide me with information on what address this is for so that I can respond

Thank You

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Review: I moved into my residence ([redacted]) on Friday, May 9. On that day I was given a form to fill out with existing repairs needed to my house. I turned this in on the following Monday, May 12. The repairs were never made to my apartment. I then contacted DRA on May 23 again with the list of repairs needed and understood that legally they have 10 business days to respond. These repairs still have not been made.

I also never received under "the name and address of the person who is the landlord by a statement on the rental agreement or by a notice conspicuously posted on the premises" under RCW 59.18.060.Desired Settlement: I am looking for DRA to make the requested repairs to my apartment.

Business

Response:

In response to the above complaint. The tenant asked for a screen and a light bulb for her refrigerator. This was given to the appliance man and the contractor and I believe her issues are resolved. As for the landlord information the lease clearly states that DRA is the landlord and where she is to contact our office.

Thank you

Review: My wife and I moved into a duplex managed by DRA rentals in Pullman, WA on July 26th 2013. We were allowed entrance to premissis by the management even though no one was available to meet us and do a move in walk through since they were all on vacation. We complied with there proceadures and filled out the walk through sheet on our own stating many health, safety and cleanliness issues in the home. We cleaned the entire house before unloading the u-haul ( washed every wall ( the walls and ceiling changed color), cleaned out the discusting refrigerator and cleaned the oven, washed all floors ( the floors changed color). On our walk through sheet we had many items that were safety concerns, multiple broken outlet covers, fire alarms that did not work, bed room light was not attached to the ceiling properly, rusty light fixture in bathroom, moldy and rotten wood windows. broken window in the kitchen. none of these were addressed during our stay at this house. Upon moving out I was directed to leave the keys in an envelope with my forwarding address included and we would hear from them regarding moving forward and settling our business together. I have received nothing directly form them to date but then I received a notice from a collections agency yesterday ( 9-29-2014) and many of the issues they were billing us for were listed in our move in walk through check list, it is like they don't even read these and just bank on people not wanting to do the work to follow up and just pay what they are told to pay and ultimately pay for upgrading a previously neglected property. In general I feel like I am being told to pay for years of abuse to a house that was utterly discusting and in disrepair when we moved in and we left it in way better condition that it was left for us.Desired Settlement: I would like my entire damage deposit ($275.00) and pet deposit ( $400.00) owed to me. totaling $675.00

Business

Response:

I am writing in regards to the above complaint. Mr. [redacted] stated he did not do a check in . I have on file a copy of the completed check in sheet completed by Him. He was not charged forAnything which would have been considered prior damage. As for items Mr. [redacted] has stated were not fixed upon his move in this is not the case. DRA Real Estate is not the owner of the property and this was disclosed to him at siging. We do however have an obligation to the owner to make sure that cleaning or damages caused by the tenant are charged. Neither the Owner or DRA makes any monies from Security Deposit. We encourage each tenant to do a walk through at check out with us so that any issues can be resolved at that timeThank You

Review: I rented a home with 5 other tenants from DRA Real Estate for the last two years. I moved out at the end of May and received my move out recap and refund within the 14 days required by law. in addition to other charges, I was charged $330 to replace batteries and test 11 smoke detectors. When I questioned the amount they told me it was what they were charging me and I had to pay it. I believe that is not reasonable and would like an explanation of the charge. It seems unreasonable to me, you can purchase brand new smoke detectors from Home Depot for $15 each.

I have contacted the business multiple times requesting a copy of the move out inspection report and a final accounting of the rent ledger. They told me they do not have a move inspection report, that they take pictures. They would not provide me of proof of any damage or any type of damage report, they just repeatedly told me they have pictures. I have been told they would send me a copy of the rent ledger and have yet to receive anything. I do not believe there was a zero balance on the ledger and all I can get from them is the balance was zero.

I have specifically asked for some type of move out report as well as a copy of the final rent ledger and have been told it would be sent to me and I have still not received anything.Desired Settlement: I would like a move out damage report as well as a move in report as I don't believe I should have been charged for some of the damage I was charged for. I would also like some type of adjustment on the charge for the smoke detectors, the amount charged is totally unreasonable. I would also like to see the final accounting on the rent leger card and a refund of what I believe is a credit balance on the ledger card.

As much as anything else, I would like to just have them respond to my requests, if it ends up they don't owe me any additional refund that is acceptable, I just want them to show me how they got to where we ended up.

Business

Response:

In response to the above complaint. The cost was 30.00 per smoke detector including labor. The bill did not state replace batteries. The Owner must pay a contractor the time to purchase and install each of these. according to the lease this is the tenants responsibility. Had this been addressed no charges would have been made the cost includes the contractors labor and supplies. I understand that it would be cheaper possibly at home depot and the tenant surely could have taken care of this. However we do not in Pullman have a home depot and our suppliers are limited and the prices may be higher but for a contractor to drive to Lewiston or

Spokane the labor would be much higher. A complete accounting was mailed on 6/12/15 along with the check in the amount of $1385.58. On June 24th 2015 an additional check for rent credit was mailed in the amount of $521.06. I have checked the bank and It appears that Only the security deposit check has been cashed. If she has the other one she should either cash it or contact me if she does not have it so I may stop payment and reissue this. DRA Does not own the property and we try to make sure that all is done for the tenants to get their money back. However we also are under contract with the owners to ensure that damages are paid for. We must hire licensed contractors and buy our supplies where available.

I will mail again today to [redacted] another copy of the settlement and charges along with the tenant ledger. I will wait to hear from her regarding the 2nd check

Thank You

Manager

DRA Real Estate

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

I recently had a rental dispute with this company over them accusing me of not paying my September rent. My roommate and I were told when we moved in that we can only pay money order or cash, no checks were taken. I paid this way every month on time. I could not find my receipt for the month of September and went in and showed them my bank money order withdrawal and they disregarded it. I told them I paid and will not pay them unless they search for what they had done with my previous rent. Almost a month later, I was contacted by letter with a 3 day eviction notice if I didn't pay rent with multiple late fee's. I went in to the office to request information as asked for by my lawyer, including asking if they actually checked for my money or evidence of my payment and they proceeded to state that they never checked their receipt book. After sternly speaking down to me I talked them in to looking for the receipt copy while I was there in the receipt books. After minor cursing and fumbling, they found the copy to my receipt. I asked why they never checked this in the first place and they provided me with no answer and proceeded to make it seem like it was some how my fault that I did not specifically tell them to look through their receipt books. This all took place 2 months after I paid my rent that I began getting demanded for a repayment. This situation was inexcusable and if I really hadn't paid rent or if they immediately knew they did not have my rent, why was I not notified the same month? This company has poor accounting and record practices and I would not recommend anyone renting from them in the future. The way they handle tenant issues is appalling in terms of the way they speak to them. Steer clear of this company at all costs.

Review: Can a Real Estate Agency deny a tenant the ability to know the details of a document which releases funds (such as a security deposit) to someone else?

I was told by DRA that my roommate had signed a form to have our security deposits mailed to him, but he denies ever signing the document. I have known him for a long time and he has no reason to lie; he actually helped me find out where it was sent. When I asked for the date that he signed it, I was told that it was not in front of her so she could not tell me and when I told her that my roommate says he did not sign a release of funds so we need to know when the document was signed so I need her to look for it I was told "Don't tell me what to do! Who do you think you are?! F[redacted] YOU!" and was hung up on. Also, throughout the entire call I was repeatedly interrupted as I was trying to explain to her that what she was beginning to yell at me about was not what I was trying to resolve, which made the phone call much worse than it needed to be if I were allowed to ask the one question that I had.

I had lived at that location for 2 years and my roommate was only subleasing the apartment from someone who had left (starting in January 2015), so the address on file should have been mine. Also, I called DRA on June 1st, the day after the end of my lease, and asked to have my deposit sent to my current address well before they were sent out (two weeks prior; she even asked me to repeat it and confirmed it back to me), and it was confirmed that the address I gave them was where it would be sent, but it still was not.

Since my deposit was not sent to me, this caused great financial stress, as the check was sent to my roommate's home address while he was still in pullman, in his name, while I was at home. I could not get my money for 2 weeks and was at that time informed that we were sent a bill for well over half of our deposit total. I have yet to see any itemized list as I cannot get it from my roommate's father's house, but my girlfriend and I cleaned the house for the entire day and I am doubtful that everything in our bill is legitimate based on how much we cleaned. Since my first roommate at that location had lived there for 2 years prior to myself, they have not been able to look at anything in the apartment for about 4-5 years. When I moved in, I just signed a form saying that it was acceptable (not that there wasn't any damage), so the charges that they are saying are being taken out could very well have been there before I ever moved in. Interestingly, they say that signing a form saying that it is acceptable is not an option and that it never was, even though I have done it twice with DRA when moving in and out of places in the past. They just moved locations, so it is possible that this is a strategy to recover costs by charging tenants for damages that have been there prior to them moving in; I say this not to accuse, but to make sense of why they would deny that they ever had that as an option.

Lastly, I keep trying to contact them (I work during their hours so I have to leave messages for them to call me back because I can only accept calls at work, not make them) and have been ignored ever since. All I asked of them was to let me know what date my roommate signed the form to have the funds released to his address, which had supposedly bypassed the fact that I had been there longer. When I had initially contacted them asking if it was sent, they responded "You didn't sign the form that you need to sign to get it back like you were supposed to, your roommate did it, so we sent it to him," even though I explicitly called and confirmed an address for it to be sent to.Desired Settlement: I would like to know the date that my roommate allegedly signed the document allowing my money to be sent to him, and if no document was signed, I feel that they should have consequences/sanctions placed on them for illegitimate business practices. Also, I would like a breakdown of the bill sent to me for what was taken out of our security deposit and would like to be able to have it reviewed by the Revdex.com if possible with me in order to confirm the legitimacy of their charges.

Business

Response:

Good Morning

I am not sure where [redacted] resided. But I will answer the questions. According to the contract which would have been signed by [redacted] and the other parties. The lease is very specific in Joint and several liability Section 18. LIABILITY All tenants are jointly and severally liable for all of tenants Obligations. Section 5 DEPOSIT

Tenants agree one check will be sent for the return of the security deposit. The deposit is not separated individually it is a deposit on the entire unit. I cannot answer the rest of the questions until iam given the information on the unit

Review: Three roommates and I leased a house from DRA for 13 months. Upon signing the lease all four of us signed and all four of us paid an individual, refundable, security deposit of $375.00, a total of $1,500.00. Upon writing an individual security deposit to DRA I also personally wrote and delivered my monthly checks to them separately from all other roommates. All these checks have been accepted and cashed with no questions. When our lease came to an end we were subject to receiving $1,400.00 of our security deposit back. I was proactive about the security deposit and called DRA to find out the steps that needed to be taken in order to make sure I received my portion of the security deposit back. I was instructed to send a self-addressed stamped envelope to them and they would mail me my check. I acted upon this immediately and mailed my envelope. Our lease was up May 31, 2014 and I still have not received my security deposit. My mom has tried to contact the DRAs office multiple times. The first time she was told my deposit was given to another roommate and to collect from her. This was unacceptable being that DRA owed me the money. My mom insisted that DRA must collect their money and send me my check. She was then further told that she could not be helped and needed to talk with [redacted]. Surprisingly [redacted] was out of the office at the moment and was out the five other times she tried to reach her. And each phone call that was made to the DRA an immediate return phone call from [redacted] was promised. This phone call has never been returned nor has the email that has been sent concerning this issue been acknowledged. I feel like I have been lied to, ignored and robbed from the DRA. All of which are extremely inappropriate and unacceptable for such a business.Desired Settlement: I am expecting a check from the DRA for my portion of the security deposit which would be for $350.00 ($1,400.00 /4). If they gave my money to someone else this should not negatively impact me nor should it be my responsibility to get it from the one who received it. The DRA owes me the money due to our contract and they can collect their money back from who they gave it to.

Business

Response:

in response to the above complaint. Section 5 of the contract clearly states the amount of the deposit. States that one check will be sent for the return of the deposit. Section 18 clearly states that all are jointly and severally liable.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As the dedicated “expert” per state law DRA has the responsibility to communicate clearly and accurately to me. They verbally told me what I needed to do to get my share of the security deposit. They in a follow-up with my mother acknowledged they had record of that. Those actions therefore supersede the written contract because they agreed to the change. Also insisting upon each tenant signing the lease makes it in reality four separate leases so by their own language they still owe me the money. Also ignoring and making excuses in order to not have to deal with a mistake made on their part is uncalled for and unprofessional.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

As previously state the contract is specific in regards to the Joint and Several Liability of All Tenants. And also clearly states how the security deposit will be handled. I did not alter the terms of the contract. Any changes to the contract would have had to be in writing and this was not done. I am sorry that [redacted] feels that we have been unprofessional the simple fact is that the contract is in place and we did not change nor alter that.

Thank you

Review: I signed a lease with DRA Real Estate on an apartment before I landed another job in a different part of the state. Honoring my lease agreement, I paid a subleasing fee of $200 and signed a subleasing agreement dated November 2014 while also signing a new lease on a different apartment in Tacoma, WA. I agreed to continue paying rent until I was able to sublease the apartment in Pullman. In December of 2014, I received a notice saying that I owed over $2,000 to DRA Real Estate (no explanation was given as to why) and in January DRA hired a collection agency to come after me. I called the collection agency to remedy the situation and subsequently called DRA. I had made rental payments in November and December, so there was no reason for them to collect any money at that time. Later, in February, the collection agent said that his services have been hired so he has to collect money. DRA then contacted the collection agency and had them lower the price to just below $200. There is no reason given for the specific amount or why they're collecting. DRA never tried to contact me about collecting the money on their own and every time I've called to talk to the manager she's been busy and hasn't returned my calls; she has others return them. I understand that she might be busy but she never even tried to leave a voicemail or email me.Desired Settlement: I'd like the amount paid to the collection agency refunded back to me (I've yet to pay it, but my credit has suffered) and an apology from DRA.

Business

Response:

In regards to the above complaint [redacted] had a lease through July 31, 2015 as he stated he moved out prior to his lease ending. He did sign a sublease form giving us permission to try to help him find a new tenant. We were not able to find a new tenant until 3/1/15. We originally sent [redacted] notice of his Security Deposit return along with monies due through the end of his lease on 11/24/14. The Notice clearly states that all amounts must be paid within 30 days. On Jan 26 2015 this account was placed with collections. On 2/27/15 we revised the statement as we were able to secure a new Tenant on March 1, 2015 we then sent [redacted] a revised statement and notified collections. [redacted] states he does not understand and no explaination was given. 2 notices were sent to the forwarding address we had for him which was [redacted]. The balance on his account currently is 189.45. In regards to speaking to me. All of my employees are able to deal with these items. I would like to speak to everyone but there is not enough hours in the day and that is why I have employees. As for the email he emailed me and asked me if the unit was available and I answered his email. It is unfortunate but we worked hard to mitigate his damages and we able to do this

[redacted] States he wants the money back from collections but hasn't paid this. Im sure if he had paid they would have refunded him. He also asked for an apology from DRA and I am sorry that this caused him stress. DRA Does not own the properties and we follow the contracts with both the Owners and Tenants.

Thank You

I am a landlord myself. My son was out of his apartment by the end of June. I called to let them know the apartment was empty and I wanted to make sure it was paid in full through the end of the lease and that I was reliquishing the unit back to them for re-renting.... early. Something I would greatly appreciate as a landlord. This gives me time to do repairs and cleaning and get it making money again quickly.
Kathy and her staff at DRA appeared to acknowledge my gesture. 3 days later I called to let DRA know my son had left the refrigerator uncleaned and full of food. I made the call to make sure their cleaning people got their sooner than later. At this time I addressed the leaking hole in the roof which they had failed to repair for the last 2 years. I again confirmed that we were done with the unit, the key was in the mail and would they please let me know if any additional damage was needed ABOVE the deposit on file.
Much to my surprise I received a bill for $$1,795.12 from a collection agency for the unit. The refrigerator had to be thrown out and the entire unit painted.
If they were unwilling to accept the apartment back, they should have said so. It was convenient to send a repair person over to fix the roof but chose to soak me for a new refrigerator and entire unit paint job.
These people are crooks. I would NEVER recommend these people to anyone for a rental management agency. I would NEVER rent another unit from them.
I'm a responsible, conscientious, person. They dropped the ball within the office and instead of coming clean and taking responsibility they sent me a gigantic bill. Shame on Kathy who runs the place! They should have eaten the cost them selves .