DRAGON MARTIAL ARTS

[redacted] called this morning (8/31/15)and left a message with me for Blaise Alexander concerning this complaintI emailed the information to Blaise so he could address the complaint immediately [redacted] called back a couple hours later to tell me that he received a call from the dealership and everything was taken care of to his satisfaction Thank you, Elsie W [redacted] Administrative Assistant Blaise Alexander

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me as of Friday, March 4, On this day, the extra key fob that was ordered will be coded to my truck and in my possessionIt was a wonderful, delightful experience coming to this resolution with MrRobert S***, of Blaise Alexander Ford, in Lewisburg, PAI also want to mention how grateful I am to my salesman, Nathan WagnerIf it were not for him, this "problem"/complaint would have went much farther than coming to the simple resolution we agreed uponRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I had to give Blaise Alexander different forms of employment and my overall issue was that it took over a month to finance and they are putting the blame onto me stating I didn't get them the proper informationAs they continued to point the finger at me and take no responsibility of their lack of communication, my Vehicle that was traded in was late on payment which I in turn got derogatory comments on late payments which once again go against me on my credit reporti also took the new vehicle back and let my old vehicle there and told them once they figure out what they need please give me a call but I am not taking responsibility for one vehicle that isn't finance and the other vehicle that is partially signed overThey continued to take their old sweet time figuring out what needed to be done and I eventually had to call in and ask for a loner car because they process was still taking way to long Regards, [redacted]

Our service director, Phil R***, spoke to [redacted] and agreed to replace the engine at no charge to the customer [redacted] was provided a loaner vehcile while his car was in for repairs The work has been completed and the vehicle is to be picked up today, April 25, Please let me know if you need any further information on this complaint.Thank you, Elsie W [redacted]

Complaint: [redacted] I am rejecting this response because: I received the truck back and it has since continued to defect shifting into 5th and 6thave gearI will be taking it back tonight I'm sick of not having my truck, and paying insurance and a truck note on something I don't get to use and have problems with Regards, [redacted]

To Whom It May Concern: [redacted] visited our location on 10/1/Our sales staff worked diligently to determine her vehicle needs, if a vehicle was being traded, as well as submitting a credit applicationOur sales staff tried to contact [redacted] the following day and left a voicemail messageBecause financial information was involved, the voicemail was generic in nature, and asked [redacted] for a return call to discuss possible optionsThe salesman on record was able to reach [redacted] on 10/9/and go over the details

[redacted] came to the dealership yesterday and met with Curt P [redacted] , General Manager of the dealership, and Matt L***, our COO. They sat down and discussed the complaint and [redacted] 's concerns. When he left the dealership he assured both Curt and Matt that he was 100% satisfied.Please contact me if you need any further information.Elsie W [redacted]

Please see the attached repair orderWe replaced all four tires at no charge to the customer and she was satisfied when she left the dealership

To Whom it May Concern:Our Finance Director, Lisa C***, contacted *** *** concerning this complaint on August 15. Please see attachment for email correspondence. Thank you, Elsie W***

Please see the attached Goodwill check for $ that was issued to *** *** to settle this dispute
Thank you, Elsie W***

Our General Manager, Curt P***, scheduled an appointment for the truck roof to be painted(customer goodwill)in October
He has been in contact with the customer via email

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Explaining the process they use does not excuse pulling my credit so many times without my authorizationThis gentleman stated that it should not effect my credit score, but it most certainly does! points for every hit and there were hard inquires as a result of Blaise Nissan sending to so many banks I did not authorize for it to be sent to so many banks and for them to pull it more than onceI still feel this was done illegally and I still request that these hard inquiries be removed from my credit reports
Regards,
*** ***

Our service director, Phil R***, spoke to *** *** concerning her complaintHe set up an appointment with our Chevrolet dealership to have the repairs made to the vehicle at not cost to the customer*** *** was satisfied with this resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
They lied about *** handling the pricing on the LifeTime WarrantyBecause I contacted *** who told me that the dealership blocked them from accessing the account that they made the purchase on my behalf and they had no control over itThis is very shady business, and I am sick reading that responseHow does a lifetime warranty that lasts till lose almost 50% of it's value in the first year? When I still had a factory warranty on it for another two years? That makes absolutely no senseNot only did this company scam me into thinking I was making a great purchase to protect my asset, but now they don't even want to reimburse me for something I didn't even useAs a customer how am I supposed to trust or even want to do further business with this type of organization?
Regards,
*** ***

11/15/ Re: *** *** Account: *** Dear Sir/Madam: As requested, below is a response regarding account #*** On September 23, 2016, *** *** purchased a *** *** pickup truck from Alexander Family Buick GMC. The customer returned on
September 29, 2016, with an intermittent concern of a shifting issue. The customer stated that the truck was not shifting into fifth gear at highway speeds. The customer was provided with a loaner vehicle while his vehicle was sent to a local Chrysler facility for further diagnosis. The technicians at the repair facility were unable to duplicate the concern and returned the vehicle, stating such. Knowing that the customer was adamant about the concern, Alexander Family Buick GMC sent the vehicle to *** *** for a second opinion. *** *** in Sunbury, Pennsylvania determined that the synchronizers internal to the transmission were worn and required replacement. After informing *** *** of the diagnosis, the repairs were performed and paid for by Alexander Family Buick GMC. On November 10, 2016, *** *** was contacted by the Fixed Operations Director for Alexander Family Dealerships in regards to the receipt of the complaint filed with the Revdex.com. *** *** stated that the complaint was filed prior to the repairs being completed. Currently, *** ***’s vehicle is operating as designed. The customer stated that, twice, the vehicle exhibited the same condition that it was originally repaired for. *** *** was informed that the repairs come with a month/12,mile warranty and was provided with contact information for Philip R***, Director of Fixed Operations. *** *** has been advised to contact MrR*** directly if any other issues arise *** *** was advised that the response to this complaint would be as stated above Sincerely, Philip R***

Dear Sir/Madam:
Per your request, for a reply on the matter regarding *** ***, our response is as follows
On December 29, 2014, *** *** *** brought a *** *** (VIN #: ***) to Aubrey A*** *** for a frame inspectionAt that time, the vehicle failed
the inspection procedure (per *** protocol)*** *** was issued a loaner vehicle for use until the arrival and replacement of a new frame
The frame was replaced by factory certified technicians, and the vehicle was returned on May 28, *** *** called the dealership on June 15, concerned that the vehicle would not startThe vehicle was brought back to the dealership, and the battery replaced for the customer at no chargeAgain *** *** was supplied with a complimentary loaner vehicle while services were being performedThe vehicle was returned again on June 24, 2015, and Aubrey A*** *** replaced the steering column as well as the driver side front axle sealBoth of these services were performed with no charge to the customer
Aubrey A*** *** is confident that the services performed were done to manufacturer standards by licensed mechanicsAll of the services provided to *** *** after the frame replacement, were goodwill gestures, in order to provide *** *** with an exceptional experienceAll costs were absorbed by Aubrey Alexander ***We are sorry that we are unable to fulfill *** ***’s expectations, but feel that we have exhausted all options to satisfy *** ***
Sincerely,
Philip R***
Fixed Operations Director
Blaise Alexander Family Dealerships

*** ** *** AND HER DAUGHTER *** *** WERE IN TO PURCHASE A VEHICLE ON SEPTEMBER 23, THE CUSTOMERS GAVE US PERMISSION TO OBTAIN THEIR CREDIT TO OBTAIN FINANCING FOR A CAR LOANTHE CUSTOMERS CREDIT WAS PULLED ONCE BY ALEXANDER NISSAN AND WAS SENT TO SEVEN FINANCIAL INSTITUTIONS
FOR APPROVALALEXANDER NISSAN WAS IN CONTACT WITH THE CUSTOMER IN REFERENCE TO HER COMPLAINT AND THE PROCESS WAS EXPLAINEDANY FUTHRER QUESTIONS PLEASE DO NOT HESITATE TO CALL
THANK YOU,
A MICHAEL M***
GENERAL MANAGER
ALEXANDER NISSAN

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern:The bank would not approve *** ***'s financing until they verified his employment. Once *** *** gave us the contact information for his employer's Human Resource Department the bank was able to verify his employment and approved his financing.
His paperwork has been processed and he has picked up his vehicle.If you need any other information please contact meElsie W***Blaise Alexander Family Dealerships