DRAGON MARTIAL ARTS

To Whom It May Concern: [redacted] visited our location on 10/1/15. Our sales staff worked diligently to determine her vehicle needs, if a vehicle was being traded, as well as submitting a credit application. Our sales staff tried to contact [redacted] the following day and left a voicemail...

message. Because financial information was involved, the voicemail was generic in nature, and asked [redacted] for a return call to discuss possible options. The salesman on record was able to reach [redacted] on 10/9/15 and go over the details.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: The before mentioned business finally was able to come to a decision that was satisfactory to both parties.  It might not had been the way I would had preferred it to work out but in the end, all that matters is that it was worked out in a mature and professional manner.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I had to give Blaise Alexander 3 different forms of employment and my overall issue was that it took over a month to finance and they are putting the blame onto me stating I didn't get them the proper information. As they continued to point the finger at me and take no responsibility of their lack of communication, my Vehicle that was traded in was late on payment which I in turn got derogatory comments on late payments which once again go against me on my credit report. I also took the new vehicle back and let my old vehicle there and told them once they figure out what they need please give me a call but I am not taking responsibility for one vehicle that isn't finance and the other vehicle that is partially signed over. They continued to take their old sweet time figuring out what needed to be done and I eventually had to call in and ask for a loner car because they process was still taking way to long.
Regards,
[redacted]

[redacted] came to the dealership yesterday and met with Curt P[redacted], General Manager of the dealership, and Matt L[redacted], our COO. They sat down and discussed the  complaint and [redacted]'s concerns.  When he left the dealership he assured both Curt and Matt that he was 100% satisfied.Please contact me if you need any further information.Elsie W[redacted]

[redacted]2:23 PM (1 hour ago)to me The issue has been resolved to my satisfaction.

Complaint: [redacted]
I am rejecting this response because: I received the truck back and it has since continued to defect shifting into 5th and 6thave gear. I will be taking it back tonight .  I'm sick of not having my truck, and paying insurance and a truck note on something I don't get to use and have problems with. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] took possession of a new truck Saturday, February 20,2016 from our dealership. The customer is satisfied with the resolution and said she would contact the Revdex.com of the outcome. Thank you, Elsie W[redacted]

To Whom It May Concern: In response to the complaint filed by [redacted].  [redacted] purchased a [redacted] Lifetime Maximum Care Warranty from [redacted] when he purchased his car from our dealership.  When [redacted] contacted us to cancel his warranty we submitted all the paperwork on his behalf to...

[redacted].  [redacted] determines the prorated  amount to be refunded to the customer.   [redacted] sent a credit for the cancelation on our [redacted] Parts Statement (see attached statement).  We in  turn wrote a check to [redacted] for that amount.     Sincerely, Mike W[redacted]  General Manager

12/27/16   Revdex.com 1337 North Front Street Harrisburg, PA 17102   Re:                         [redacted]...

Account:              [redacted]   Dear Sir/Madam:   Per your request, below is the reply to Mr. [redacted]’s matter.   On May 13, 2016, Mr. [redacted] purchased a 2008 Buick [redacted] from Alexander Family Buick/GMC.   At the time of sale, the vehicle had 88,423 miles.  When purchasing the vehicle in question, Mr. [redacted] was offered an extended warranty, which he declined, per the signed product disclosure form. However, all vehicles sold do come with a 30 day/1,000 mile 50/50 powertrain warranty.     Mr. [redacted] contacted Alexander Family Buick/GMC to request a loaner vehicle on or about December 14, 2016.  Mr. [redacted] stated during the phone conversation that his mechanic diagnosed the vehicle with a mechanical failure to the engine.  Mr. [redacted]’s vehicle currently has 99,890 miles on it, and has not been brought in for routine maintenance or concerns since purchase.  Mr. [redacted] was denied use of a loaner vehicle since these are reserved for Alexander Family customers as a goodwill gesture, while their vehicle is being repaired.    Due to circumstances beyond our control we are unable to trade Mr. [redacted] out of the vehicle.  Mr. Alexander also authorized a discounted rate on the repair where the customer would pay half up front and finance the remainder, to which Mr. [redacted] declined as well.    We believe we have made every goodwill gesture to address Mr. [redacted]’s concern without resolve.

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution will be satisfactory to me as of Friday, March 4, 2016. On this day, the extra key fob that was ordered will be coded to my truck and in my possession. It was a wonderful, delightful experience coming to this resolution with Mr. Robert S[redacted], of Blaise Alexander Ford, in Lewisburg, PA. I also want to mention how grateful I am to my salesman, Nathan Wagner. If it were not for him, this "problem"/complaint would have went much farther than coming to the simple resolution we agreed upon. Regards, [redacted]

Please see the attached repair order. We replaced all four tires at no charge to the customer and she was satisfied when she left the dealership.

To Whom It May Concern:I am writing in reference to Complaint [redacted].   I spoke with [redacted] and her father approximately 6 months ago when her car broke down and was towed to [redacted].  GM roadside would only tow the vehicle to a [redacted]...

dealership.   I personally called [redacted] and asked them to please move her car up on their schedule and they did.  [redacted]’s father called to thank me for my assistance.  I have not heard from [redacted] or her father with any issues since then. Sincerely,Mike W[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted] called this morning (8/31/15)and left a message with me for Blaise Alexander concerning this complaint. I emailed the information to Blaise so he could address the complaint immediately.
[redacted] called back a couple hours later to tell me that he received a call from the dealership...

and everything was taken care of to his satisfaction.
Thank you,
Elsie W[redacted] Administrative Assistant
Blaise Alexander

To Whom It May Concern:     [redacted] brought his vehicle in to the dealership today and the vehicle was fixed to his satisfaction.  If you need any other information please contact us.  Thank you

Our service director, Phil R[redacted], spoke to [redacted] and agreed to replace the engine at no charge to the customer.  [redacted] was provided a loaner vehcile while his car was in for repairs.  The work has been completed and the vehicle is to be picked up today, April 25,...

2017.  Please let me know if you need any further information on this complaint.Thank you, Elsie W[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]