Driftwood Tubs

From:? [redacted] >Date: Thu, Apr 6, at 6:AMSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Hi,After reporting the issue with Revdex.com, driftwoods has finally mailed the tub and I received it on yesterday morningI thank you for your help in this matterIt's really been helpful to have a support from Revdex.com, otherwise, I would have been at loss as to make sure that this does not happen to other client's of his.Thank you so much for your help[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: 12595461I am rejecting this response because: I have not received my custom bath tubRegards,Courtney Bailey

Mr*** tub has been shipped to him At this time, it is sitting in [redacted] , NY awaiting a delivery appointment.Here is a link to the Shipping Info: [redacted]

I am building a new tub for Mr [redacted] who has told me that he intends to remove his complaint upon receipt of the new tub.Thanks.Ron

Hi,Please reopen this complaint, I was unaware I needed to relay the details of our agreement with Driftwood Tubs for resolution.Those details are:Driftwood Tubs are unable to refund our tub purchase due to lack of funds.We have agreed to accept delivery of a replacement new tub, made correctly.Driftwood Tubs have agreed to manufacture and ship the tub, to be delivered NLT Dec 2017.Upon delivery, inspection and acceptance of the tub:We have agreed to withdraw our complaint, and register a satisfactory experience with Driftwood tubs.Thanks,

Mr. [redacted] has been issued a refund.

It is my understanding that the customer was going to drop this case. The customer has received her tub and told me in an email dated 4/4:Thank you he got itI was getting a little worried that he was going to install the other one todayI will be taking out the dispute as well as the case with Revdex.com by this evening. On Tue, Apr 4, at 7:AM, *** ** wrote:Hi, You can call *** at ###-###-####Ill give him a heads up. ***On Mon, Apr 3, at 9:PM, Ron L*** wrote:No problem. It will be there in the morning. I need a phone# for whoever is receiving the tub for you.Ron

Mr*** tub has been shipped to him. At this time, it is sitting in ***, NY awaiting a delivery appointment.Here is a link to the Shipping Info:***

I am building a new tub for Mr*** who has told me that he intends to remove his complaint upon receipt of the new tub.Thanks.Ron

From: *** ***>Date: Thu, Apr 6, at 6:AMSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***.To: Revdex.com Hi,After reporting the issue with Revdex.com, driftwoods
has finally mailed the tub and I received it on yesterday morningI thank you for your help in this matterIt's really been helpful to have a support from Revdex.com, otherwise, I would have been at loss as to make sure that this does not happen to other client's of his.Thank you so much for your help.***

It is my understanding that the customer was going to drop this case. The customer has received her tub and told me in an email dated 4/4:Thank you he got itI was getting a little worried that he was going to install the other one todayI will be taking out the dispute as well as the case with Revdex.com by this evening. On Tue, Apr 4, at 7:AM, *** ** wrote:Hi, You can call *** at ###-###-####Ill give him a heads up. ***On Mon, Apr 3, at 9:PM, Ron L*** wrote:No problem. It will be there in the morning. I need a phone# for whoever is receiving the tub for you.Ron

I am building a new tub for Mr*** who has told me that he intends to remove his complaint upon receipt of the new tub.Thanks.Ron

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI request that this complaint be kept in file as this has happened before with Driftwood tubs and a customer should not have to chase down a business in order to receive shipping status for days without any responseI don't want other customers to have to deal with the stress that I went through
Regards,
*** ***

From: *** ***>Date: Thu, Apr 6, at 6:AMSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***.To: Revdex.com Hi,After reporting the issue with Revdex.com, driftwoods
has finally mailed the tub and I received it on yesterday morningI thank you for your help in this matterIt's really been helpful to have a support from Revdex.com, otherwise, I would have been at loss as to make sure that this does not happen to other client's of his.Thank you so much for your help.***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI request that this complaint be kept in file as this has happened before with Driftwood tubs and a customer should not have to chase down a business in order to receive shipping status for days without any responseI don't want other customers to have to deal with the stress that I went through
Regards,
*** ***

HiAs of today, 1/10/we have not received our tub from Driftwood tubsAdditionally, we have not received any communication from MrL in regards.We have made numerous attempts to contact MrL or anyone at Driftwood tubs, with Zero results

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: 12595461I am rejecting this response because: I have not received my custom bath
tub.? Regards,Courtney Bailey

Mr*** has been issued a refund.?

Hi,Please reopen this complaint, I was unaware I needed to relay the details of our agreement with Driftwood Tubs for resolution.Those details are:Driftwood Tubs
are unable to refund our tub purchase due to lack of funds.We have agreed to accept delivery of a replacement new tub, made correctly.Driftwood Tubs have agreed to manufacture and ship the tub, to be delivered NLT Dec 2017.Upon delivery, inspection and acceptance of the tub:We have agreed to withdraw our complaint, and register a satisfactory experience with Driftwood tubs.Thanks,