Drive Medical

Dear [redacted] , Your satisfaction with our product is of utmost importance, and we sincerely apologize for any inconvenienceWe would like to assist you as soon as possible Please allow us the opportunity to resolve this issue by contacting our company via e-mail @ [redacted] In addition, please supply the serial # of your unit OM-812, to make certain this product is reviewed by our repair team as soon as possibleBest regards, Helene M [redacted] Customer Service

This complaint has been resolved with the consumer [redacted] on 316.Thank you very much

Your satisfaction with our products is of utmost importance to us at Drive Medical and we look forward to communicating with you personally to resolve any issues you are experiencingPlease contact our customer service team directly by calling ###-###-#### × [redacted] or send an e-mail to [redacted] We look forward to having the opportunity to speak with you soon

In October 2015, I purchased a medical shower bench chair for my grandma.There was no tools required to assemble the chair and no warnings of any sharp objectsThe chair is made out of aluminumThere are different holes to screw in the fasteners for your height preference for the chairAs I am screwing in the fastener into the hole, my knuckle on my index finger on my right hand grazes the hole directly underneath it and takes a chunk out of my knuckleThe holes have a rough aluminum edge and are not covered or smoothedMy knuckle immediately started to gush bloodI waited a few hours and once the bleeding did not stop, I went to [redacted] 's urgent careWhile there for many hours on a Friday night, I received a tenuous shot, numbing shot, three sutures and a metal braceTwo weeks later my sutures were removedI was unable to work for those two weeks due to the fact that my right hand had a finger brace that I could not bend or get wetThe site of the injury is still sore and because of the location it feels tight and discomfort when I bend or move itI have contacted the manufacturer Drive Medical dba Drive Devilbiss Healthcare regarding compensation for my injury and losses caused by this defect from their productEvan M***l has denied my claim and has yet to offer me a replacement chairHe has only requested that I return the chair with a shipping label he sent me, which I will not do because I feel like if I return the chair the issue will go unheardI have also reached out to Evan's supervisors, Andrea R [redacted] and Louann M [redacted] I have left them both voicemails and have received no phone call back from eitherThis item should be recalled before someone seriously gets hurtI would not want this to happen to someone elseIf this product were to injure an elderly or disabled person, the injury could be a lot worseIf this sharp, rough aluminum edge were to cut an elderly person with delicate skin, they could be at risk for infection and their healing time could be much longer, etcI am quite embarrassed by the scar I was left with on my knuckleI have even pushed back my wedding date to give it longer to heal because I don't want it captured in our wedding opticsI would not currently have this scar if it wasn't for this product defect incident I had with this shower chair and it's rough aluminum edges with no sharp object warningI have pictures of everything along the way and still have the shower bench chair in my possessionThis has been a very big inconvenience to me and not getting the customer service I deserve is quite stressful

“Your satisfaction with our products is of utmost importancePlease allow us the opportunity to resolve this issue by contacting our company via e-mail @ [redacted] We look forward to hearing from you

“Your satisfaction with our products is of utmost importancePlease allow us the opportunity to resolve this issue by contacting our company via e-mail @ *** We look forward to hearing from you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This complaint has been resolved with the consumer *** *** on 3/**/Thank you very much

I bought a nebulizer compressor through *** and it came with a 5-year warrantyThe product went out within a couple years and *** replaced it with no problemsNow Drive Medical has taken over the company, and the product has once again brokeNow Drive Medical did not want to replace their product even though the 5-year warranty is still goodThey said that the warranty only covers the compressorThe reason the product broke is because of the compressorThe machine heats up way too hot which caused the plastic piece that holds the hose on to become brittle and eventually break offThe compressor is the only thing that could have caused that machine to heat up like thatBut they still say that it's a piece that's broken off, so it's not covered and that only the compressor is coveredBefore that, they were telling me that the distributor who sold it to me are the ones I need to contact in order to get the machine replacedThe manufacturer is the one who supposedly warranties their product, but they were finding every excuse not to honor their warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.Thank you so much for your action on my behalf - I really appreciate your service!!
Sincerely,
[redacted]

Dear [redacted], Your satisfaction with our product is of utmost importance, and we sincerely apologize for any inconvenience. We would like to assist you as soon as possible.  Please allow us the opportunity to resolve this issue by contacting our company via e-mail @...

[redacted] In addition, please supply the serial # of your unit OM-812, to make certain this product is reviewed by our repair team as soon as possible. Best regards, Helene M[redacted]Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.Thank you so much for your action on my behalf - I really appreciate your service!!
Sincerely,
[redacted]

This complaint has been resolved with the consumer [redacted] on 3/**/16.Thank you very much.

In October 2015, I purchased a medical shower bench chair for my grandma.There was no tools required to assemble the chair and no warnings of any sharp objects. The chair is made out of aluminum. There are different holes to screw in the fasteners for your height preference for the chair. As I am screwing in the fastener into the hole, my knuckle on my index finger on my right hand grazes the hole directly underneath it and takes a chunk out of my knuckle. The holes have a rough aluminum edge and are not covered or smoothed. My knuckle immediately started to gush blood. I waited a few hours and once the bleeding did not stop, I went to [redacted]'s urgent care. While there for many hours on a Friday night, I received a tenuous shot, numbing shot, three sutures and a metal brace. Two weeks later my sutures were removed. I was unable to work for those two weeks due to the fact that my right hand had a finger brace that I could not bend or get wet. The site of the injury is still sore and because of the location it feels tight and discomfort when I bend or move it. I have contacted the manufacturer Drive Medical dba Drive Devilbiss Healthcare regarding compensation for my injury and losses caused by this defect from their product. Evan M[redacted]l has denied my claim and has yet to offer me a replacement chair. He has only requested that I return the chair with a shipping label he sent me, which I will not do because I feel like if I return the chair the issue will go unheard. I have also reached out to Evan's supervisors, Andrea R[redacted] and Louann M[redacted]. I have left them both voicemails and have received no phone call back from either. This item should be recalled before someone seriously gets hurt. I would not want this to happen to someone else. If this product were to injure an elderly or disabled person, the injury could be a lot worse. If this sharp, rough aluminum edge were to cut an elderly person with delicate skin, they could be at risk for infection and their healing time could be much longer, etc. I am quite embarrassed by the scar I was left with on my knuckle. I have even pushed back my wedding date to give it longer to heal because I don't want it captured in our wedding optics. I would not currently have this scar if it wasn't for this product defect incident I had with this shower chair and it's rough aluminum edges with no sharp object warning. I have pictures of everything along the way and still have the shower bench chair in my possession. This has been a very big inconvenience to me and not getting the customer service I deserve is quite stressful.

Your satisfaction with our products is of utmost importance to us at Drive Medical and we look forward to communicating with you personally to resolve any issues you are experiencing. Please contact our customer service team directly by calling ###-###-#### × [redacted] or send an e-mail to...

[redacted] . We look forward to having the opportunity to speak with you soon.

“Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company via  e-mail @ [redacted] . We look forward to...

hearing from you.

Review: I bought a pressure mattress for my mother and it not work right and .for that reason it

caused ulcers in the back to her. I traid to resolved this with them but nothing hapend yet and the guaranty end in April. They refused to reemplace it only a little part of it but everything does not work good.Desired Settlement: The have to refund me the money o reemplace it.

Business

Response:

“Your satisfaction with our products is of utmost importance. Please allow us the opportunity to resolve this issue by contacting our company via e-mail @ [redacted] . We look forward to hearing from you.

Review: Drive Medical has sent me numerous defective equipment for a year. On September **,2015 my wheel on my seated walker came off causing me to have to catch myself from falling. It's supposed to hold up to 500 pounds, but it is not capable of holding that weight. The seat on a previous purchase caved in. I've been getting my equipment from [redacted] in [redacted]. I have a five year warranty, but each time I get another walker I get the same results. I'm a disabled individual and my Medicaid is paying for defective products.Desired Settlement: I would like to get better equipment. I want a copy of this complaint mailed to me.

Business

Response:

Your satisfaction with our products is of utmost importance to us at Drive Medical and we look forward to communicating with you personally to resolve any issues you are experiencing. Please contact our customer service team directly by calling ###-###-#### × [redacted] or send an e-mail to [redacted] . We look forward to having the opportunity to speak with you soon.

In October 2015, I purchased a medical shower bench chair for my grandma.There was no tools required to assemble the chair and no warnings of any sharp objects. The chair is made out of aluminum. There are different holes to screw in the fasteners for your height preference for the chair. As I am screwing in the fastener into the hole, my knuckle on my index finger on my right hand grazes the hole directly underneath it and takes a chunk out of my knuckle. The holes have a rough aluminum edge and are not covered or smoothed. My knuckle immediately started to gush blood. I waited a few hours and once the bleeding did not stop, I went to [redacted]'s urgent care. While there for many hours on a Friday night, I received a tenuous shot, numbing shot, three sutures and a metal brace. Two weeks later my sutures were removed. I was unable to work for those two weeks due to the fact that my right hand had a finger brace that I could not bend or get wet. The site of the injury is still sore and because of the location it feels tight and discomfort when I bend or move it. I have contacted the manufacturer Drive Medical dba Drive Devilbiss Healthcare regarding compensation for my injury and losses caused by this defect from their product. Evan M[redacted]l has denied my claim and has yet to offer me a replacement chair. He has only requested that I return the chair with a shipping label he sent me, which I will not do because I feel like if I return the chair the issue will go unheard. I have also reached out to Evan's supervisors, Andrea R[redacted] and Louann M[redacted]. I have left them both voicemails and have received no phone call back from either. This item should be recalled before someone seriously gets hurt. I would not want this to happen to someone else. If this product were to injure an elderly or disabled person, the injury could be a lot worse. If this sharp, rough aluminum edge were to cut an elderly person with delicate skin, they could be at risk for infection and their healing time could be much longer, etc. I am quite embarrassed by the scar I was left with on my knuckle. I have even pushed back my wedding date to give it longer to heal because I don't want it captured in our wedding optics. I would not currently have this scar if it wasn't for this product defect incident I had with this shower chair and it's rough aluminum edges with no sharp object warning. I have pictures of everything along the way and still have the shower bench chair in my possession. This has been a very big inconvenience to me and not getting the customer service I deserve is quite stressful.

I bought a nebulizer compressor through [redacted] and it came with a 5-year warranty. The product went out within a couple years and [redacted] replaced it with no problems. Now Drive Medical has taken over the company, and the product has once again broke. Now Drive Medical did not want to replace their product even though the 5-year warranty is still good. They said that the warranty only covers the compressor. The reason the product broke is because of the compressor. The machine heats up way too hot which caused the plastic piece that holds the hose on to become brittle and eventually break off. The compressor is the only thing that could have caused that machine to heat up like that. But they still say that it's a piece that's broken off, so it's not covered and that only the compressor is covered. Before that, they were telling me that the distributor who sold it to me are the ones I need to contact in order to get the machine replaced. The manufacturer is the one who supposedly warranties their product, but they were finding every excuse not to honor their warranty.