Drive Medical

Review: I ordered a duplicate DV8 Aluminum Steerable Knee Walker online from All-Time Medical on August **, 2015 at 8:31 PM. This item is distributed by Drive Medical. The order did not seem to go through. I waited 45 minutes and went back to the website and ordered this item again at 9:15 PM. The next day, I got emails saying I had purchased 2 of these items, instead of 1. I was buying this item to help me recover from some upcoming foot surgery and certainly would never have ordered 2 of these items. I spent quite a bit of time documenting my orders and eventually, I was told by All-Time that the problem would be resolved by returning the extra item to the distributor, Drive Medical. I filed the original Revdex.com complaint a couple of weeks ago naming All-Time Medical, and shortly after, I got a call from Reuven K[redacted], the owner of All-Time, telling me that he was going out of business and that all issues, including mine, would be resolved by Drive Medical. Specifically, I was told that Danielle J[redacted] at Drive was going to refund my money and that she had already authorized this refund in September of 2015, when I returned the item to Drive. The order number is [redacted]. The RA number is [redacted]. I followed all the instructions carefully when I returned the item but never received the refund. I called Danielle 3 times last week and left messages, but my calls were not returned and I have not received a refund.Desired Settlement: I expect a full refund in the amount of $226.18.

Business

Response:

This complaint has been resolved with the consumer [redacted] on 3/**/16.Thank you very much.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for your action on my behalf - I really appreciate your service!!

Sincerely,