Driven Auto Sales

The 2011 Infiniti M56 was purchased 3/28/2015 by a relative
of [redacted].  At the time of delivery,
the customer was aware that the vehicle was sold “AS-IS” with no warranty
through Driven Auto Sales.  The vehicle
went through a service inspection and the brakes were over...

75%.The customer stated that the brakes were making a
noise.  This can occur when a vehicle is
sitting in one place for a period of time. 
At the time of the sale, Bill stated to the customer that the vehicle
needed to be driven and that if the problem persisted after a week to bring the
vehicle in to get the issue diagnosed by the mechanic.[redacted] came in with his vehicle after 6 months and with
over 32,000 miles on the vehicle complaining that we needed to replace his
brakes.  As a “Good Will” and to promote
customer satisfaction we replaced the rear brakes that needed attention in the
near future.  The front brakes were over
50%.  The customer promised to remove the
complaint.

The 2011 Infiniti M56 was purchased 3/28/2015 by a relative
of [redacted].  At the time of delivery,
the customer was aware that the vehicle was sold “AS-IS” with no warranty
through Driven Auto Sales.  The vehicle
went through a service inspection and the brakes were over 75%.The...

customer stated that the brakes were making a
noise.  This can occur when a vehicle is
sitting in one place for a period of time. 
At the time of the sale, Bill stated to the customer that the vehicle
needed to be driven and that if the problem persisted after a week to bring the
vehicle in to get the issue diagnosed by the mechanic.[redacted] came in with his vehicle after 6 months and with
over 32,000 miles on the vehicle complaining that we needed to replace his
brakes.  As a “Good Will” and to promote
customer satisfaction we replaced the rear brakes that needed attention in the
near future.  The front brakes were over
50%.  The customer promised to remove the
complaint.

In response to a recent complaint with ID number [redacted] from [redacted] and [redacted], Iam enclosing 3 forms along with this letter. They bought the 04 Nissan Altima AS IS . Also they were giventhe opportunity to test drive the vehicle and make sure that it rode as advertised and that everything...

was okwith it prior to delivery. I pay for a 3 month warranty on all my vehicles that leave the lot that don’t alreadyhave one built into the financing to cover the Powertrain ( Engine, Transmission, and Drive axles). Thesevehicles ape-used and we can only fix a problem if it exists before the sale of the vehicle, I cannot pay forproblems that occur after delivery because the car is no longer mine and I don't know what happens to thecar after it leaves the lot.I have attached the Buyers Guide, As Is Disclosure and the Due Bill that were all signed by thecustomers. This vehicle was In good condition before It left the lot. I offered to try to help them get Intoanother vehicle with no down payment and no profit for us and they declined. There isn’t anything else thatI can do because they are financed through a bank and the bank holds the lien on the vehicle not me. It isunfortunate that they are having issues but It Is out of my hands.[redacted]OwnerDriven Auto Sales LLC

Review: We purchased the vehicle Feb 26, 2015 and inquired a timing Chain engine failure. We contacted [redacted] the owner of Driven Auto Sales he suggested two places to take the vehicle . we were told it would be 2000 to fix the car if repairable. [redacted] suggested due to our credit situation we needed to repo the vehicle . He decline to give us our money back , but stated he could without my choice get me a mercury Maloney and pay him 900.00 for the taxes . He stated in 4 years the repo would improve my credit. He also did not disclose there is a recall on the timing chain the day we purchased the vehicle .There is currently a class action suit with these vehicles and their timing chains.Desired Settlement: We would like some of our money back .

Business

Response:

In response to a recent complaint with ID number [redacted] from [redacted] and [redacted], Iam enclosing 3 forms along with this letter. They bought the 04 Nissan Altima AS IS . Also they were giventhe opportunity to test drive the vehicle and make sure that it rode as advertised and that everything was okwith it prior to delivery. I pay for a 3 month warranty on all my vehicles that leave the lot that don’t alreadyhave one built into the financing to cover the Powertrain ( Engine, Transmission, and Drive axles). Thesevehicles ape-used and we can only fix a problem if it exists before the sale of the vehicle, I cannot pay forproblems that occur after delivery because the car is no longer mine and I don't know what happens to thecar after it leaves the lot.I have attached the Buyers Guide, As Is Disclosure and the Due Bill that were all signed by thecustomers. This vehicle was In good condition before It left the lot. I offered to try to help them get Intoanother vehicle with no down payment and no profit for us and they declined. There isn’t anything else thatI can do because they are financed through a bank and the bank holds the lien on the vehicle not me. It isunfortunate that they are having issues but It Is out of my hands.[redacted]OwnerDriven Auto Sales LLC