Driven By Style

To whom it may concearn, This order was placed on 03/06/2017 13:18:31 by telephone and then was confirmed by the customer electronically and was not stated to be a convertible model. It was listed simply as a 2 door 2010 model. On 2017-09-08 10:53:51 the customer opened a claim with us for...

the first time more than six months after the order was made. We requested more information and  assigned the case back to the customer as the manufacturer if they are going to be able to assist him will need much more information.  I am including a link below to his open claim case as well as his terms and conditions and signed disclaimer. We are willing to assist him further but are limited in what we can do because of the fact that he did not confirm the fact this vehicle is a convertible model when the order was made and that the issues are being reported 6 months after. If he can update the claim and provide more photos and additional information we would be more than happy to do what we can for him.Customer service claim[redacted]Aerodynamics Order Disclaimer Aerodynamics Product DisclaimerWe want all consumers to know that there will always be minor sanding, shaving, cutting, and/or filling prior to installing FRP (fiberglass) parts. The primer and or gel coat finish must have every square millimeter completely sanded and other prep work will be required prior to painting. Please see our paint & installation guides by clicking the links below.Aerodynamics Basic Paint Preparation Process Aerodynamics Advanced Paint and Installation Guide Our customer guarantee is that you can return your item within 30 days of receipt for any reason as long as it is returned in new condition in the original packaging and you pay for all shipping charges; original shipping fees are non-refundable. Products are non-refundable if altered in any way. Products are non-refundable if they are returned damaged in any way so be sure to properly repackage and insure your return shipment. It is recommended that the part be installed by a professional body shop that has experience working with aftermarket fiberglass and urethane body kits. Paint and installation process will include but are not limited to sanding, shaving, cutting and filling. Extra fees usually will be incurred for proper fitment, prep work etc. Refunds will not be issued due to minor fitment issues. All parts are for off-road and show use only.For any order that is requesting a return within 10 days of delivery no restocking fee is due. For any order that is requesting a return 11-30 days after delivery will be subject to a 25% restocking fee.Delivery Inspection Procedure **Oversized Freight Delivery Requires Inspection Upon Delivery (Tractor Trailer Shipments Only) **It is extremely important to follow these instructions exactly to ensure that your shipment will be covered by the damage insurance. When the shipment arrives, please be sure to thoroughly inspect the box and its contents for any major damage to the parts. You must unpack the order and remove each item from the box to check for concealed damage. If you do find damage to any of the items, please physically write "Damaged" on the delivery bill. Do not write anything else other than "damaged" on the delivery bill as it can affect the outcome of a claim decision by the shipping company. You will then accept the shipment as is, and notify us immediately. We will ask for digital pictures to verify that damage has occurred as it will be needed for processing the claim. In the instance major damage has occurred, we will file a damage claim with the shipper and ship you new parts as soon as they are available.**Please note that if a product is damaged in transit and it was not inspected at delivery and not noted so on the delivery bill, we will be unable to assist beyond that point. Once the customer signs the bill of laden the shipping company will not allow us to submit a claim on your behalf.**For orders shipped to a body shop it is your responsibility to contact them prior to delivery to ensure they inspect it before signing for it. If your body shop signs for the package without inspecting its contents for concealed damage we will not be able to file a claim for you with the shipping company.I agree that I will inspect the item at delivery and fully understand that if I do not inspect this item at delivery and unbox it at a later time to find concealed damage that I waive all rights to file a damage claim on the delivery insurance. I also fully understand that a damaged item cannot be returned for refund or store credit under any circumstances. I here by confirm that I have read and agree to the terms and conditions and aerodynamics product disclaimer of this sale. [redacted]

My name is [redacted] and I am in the claims/refund department here at Drivenby Style. Thank you for reaching out us in regards to this complaint. Weare a small retailer of auto performance parts. The manufacture drops shipall of our parts as advised on our websites,ordering online checkouts andin our...

policy. We had a pleasure doing business with Ms.[redacted] butunfortunately she was not happy with the service. We thrive on excellentcustomer service and value loyal and return customers. We did everythingwe could to amend this order. I wanted to include a dispute that was alsofiled on the behalf of Ms. [redacted], copies of invoice, Refund/CreditMemos, and our return policy. I will be including a summary on the seriesof events that occurred as I personally spoke to Mr. [redacted].[redacted] is the customer that placed the order. The invoice attachedhas the customers information on it. He called me to cancel the R8 StyleProjector Headlights in the order but I was not able to cancel the orderdue the fact that we were not sure if the parts had shipped. I notice thathis BMX STYLE BODY KIT has already shipped so I informed him that theamount of the R8 Style Projector Headlights would be $173.33 plus the$16.20 for shipping if they did not leave the warehouse yet. I informedMr. [redacted] that our policy is that we can only cancel orders if they didnot ship yet. Here is a link to our policy as they are also provided tothe customer in the check our stage of the ordering out parts[redacted]Mr. [redacted] misunderstood me and presumed that I would credit him back,simply because he wanted to know what his amount would be if the parts hadnot shipped. On July 10th Mr. [redacted] called and specifically stated thatthe parts were not shipped, though we have proof that it did shipped. Ihave included notes stating that Mr.[redacted] stated that the parts were notreceived on his end.I have included the screen shoot of the tracking from[redacted] that it was received on May 14th 2015. You can also tracking it at[redacted].com with the tracking #  [redacted].To make amends with Mr. [redacted] I asked that he contact his bodyshop whichis where the lights were shipped to, once he obtained proof rather it wasemail or a letter that that the shop did not receive it then I can refundhim. The body shop contact number on the order is not valid as I sharedwith Mr. [redacted], his response was horrific.I have provided a photo of the dispute that came in the day after I hadcredited Ms. [redacted] back. We had to wait for the product to be shippedback, as I did not talk to Ms. [redacted]. She had to go to the bodyshop andindeed the light was there. We fully refunded Ms. [redacted], we haveprovided a copy of the credit memo and invoice. The part is now in ouroffice and we have fully refund her back even though we did not have aclaim, a return authorization and did not deduct her order of a restockfee. Below is a copy of the photo of the return label for the lights.Normally all parts goes back to the manufacture but we are at a lost withthis light. We paid to ship the light back to us and fully refund her morethan what she paid. In our return policy states that claim is required tonotify the manufacture but we assisted Mr. [redacted] ourselves. We are onlyasking that this complaint be removed in our favor as we went above andbeyond to ensure Mr. [redacted] and Ms. [redacted] is taken care of.--Sincerely,[redacted]Driven By Style LLC

Our customer [redacted] accepted an order disclaimer policy that requires that the package be un-packed at delivery to inspect item for concealed damage. This was not completed by the customer at delivery and the item had concealed damage. After the item was delivered the customer contacted us to...

let us know that the Item was damaged and he expected us to issue a replacement. We informed the customer that all shipments come with insurance for damage but the order must be inspected at delivery as stated in the disclaimer as well as on the delivery receipt. The actual box the product was delivered in has a giant disclaimer on it stating required inspection as well as a red “Inspection Required” sticker. We attempted to submit a claim on his behalf with the manufacturer and shipper [redacted] for the damaged shipment. [redacted] was not able to get the claim approved by [redacted] Freight because the customer signed for the delivery free and clear of damage or exceptions. Official Response from [redacted] the manufacturer and shipper of the products the customer ordered. The case number for this claim is [redacted]. I have requested for the POD and based on the information I have received and also verifying with [redacted]F at the time of delivery there were no notations of damage, and the package was not signed for damaged. She did state that the customer had called in after the fact and reported there to be damage. Due to it not being signed for damage at delivery I would not be able to file o damage claim or send out a replacement. Please let me know if you have any questions. Thank you [redacted] Inc. In conclusIon: We are unable to process a refund or ship a replacement order due to the fact that the customer failed to follow the policies he agreed to when placing the order. We cannot file an insurance claim once the customer signs for and takes delivery of the order. I am including a copy of the product page, the order disclaimer as well as the customer service claim history and the [redacted] Freight Proof Of Delivery. If anything else is needed please let us know as soon as possible.

I just wanted to share that I had a positive experience. I was called prior to the part shipping of delivery instructions. I was also called a few days before the part arrived to remind me of delivery instructions. Very courteous and friendly service.

Review: This is a matter of false advertising and poor product integrity. I purchased side skirts and an aftermarket bumper for my [redacted]. Upon receiving the parts the company states to inspect them for damage. Damage is not the problem its the quality of the parts. I signed the delivery receipt. The pictures Of the raw parts from the company show very good quality parts with great lines with no issues. The parts received were not even close. My side skirts had defects as the were pitted, missing material and warped and wouldn't even fit to my car. Deemed non warranty by company. I had to pay to have shipped back for return. The bumper delivered was so poor of quality that my body shop didn't even want to attempt to apply it to my car. My dry fit showed so many inconsistencies with the thickness and the lines in the product. The bumper had parts of the mold missing and parts of the mold it wouldn't line up to the lines on my car. The entire part was so poor it would have to be totally remanufactured. I supplied an ample amount proving this. I immediately opened a claim for a warranty return. I waited and waited and finally got ahold of somebody on the status of my claim after weeks and no reply emails. They stated that my concerns were not honored a warranty return by the manufacturer. To ship the bumper back by a consumer without an account with a freight company would cost more to ship back than the part is worth. Ups freight wanted 800 to ship it back. I paid 50 just to return the side skirts since they qualified for ground. Still waiting on a refund for them and they were delivered a week ago. Now I am stuck with a bumper I paid over 600 for. The company claims I sign off agreeing to these parts knowing they would have to be prepped for install which is true but if I had known the part quality was this terrible I wouldn't even have bothered. I was going off the pictures and descriptions provided that show a quality product. So disappointed with this company with being misled.Desired Settlement: I would like for them stand behind there parts they sell. It seems to me they have a reputation with sticking consumers with bad parts and not honoring warranty returns so they don't have to pick up the shipping costs and to try to resell poor parts all over again. I would like for the company at least the return shipping to be covered since already paid to have them sipped to my home which cost 200. Warranty claims if they ever honor them the customer would be reimbursed shipping. Very unhappy.

Business

Response:

Mr. [redacted] chief complaint is the quality of part. We inform our customers exactly what type of work is entailed when purchasing this part. Directly from the product page that Mr. [redacted] selected in his order and under the Additional Description section: extra work is required as these parts are not a direct bolt on. A screenshot of that is included in page three of the “[redacted] Product details” attachment. This can also be found on all our [redacted] brand at [redacted] “With [redacted] brand [redacted] you will need to be prepared for the same installation process as any other fiberglass based product. These parts are not paint ready when they are popped out of the molds and will require that they first be dry fit on the vehicle, then mark and drill all mounting holes, and complete a mock up installation before any paint preparation is started. In most instances you will be re-using much of the factory hardware when installing [redacted] Parts but it is also common that additional support brackets and hardware will need to be fabricated or modified to complete a quality installation.” [redacted]

Ordered my fenders March 6th, after 2 weeks of no comfirmation, I called them and they gave me the run around for 2 hours then finally told me one of my fenders was lost. They then said they would call me the following day with an update and never did. Then they told me by accident "their warehouse name" and I gave them a call myself. They said they had just gotten the order. At this point it was now three weeks. On that same day, driven by style called and told me that their warehouse said the fenders were on back order. So, I called Extreme Dimesions myself, and they said they were shipped out that day. When they arrived, they were like skins, not even fenders. In horrible condition, smushed together in a box with no bubble wrap seperating them, rubbed together from California all the way to Michigan via UPS freight. I will never order from them again. Buyer beware

Ordered on Monday said I would have a shipping number by 2 business days it's been a week still nothing do not waste your time with this company.

Absolute horrible company to deal with. I ordered a bumper from them and the quality was horrendous. Cracked, poor workmanship, horrible shipping times. When I filed a claim and was asking for a replacement, they came up with all kinds of excuses and how I should've never signed the delivery bill. The driver did not have time for me to inspect the bumper and I did not see the damage until after he left. DO NOT BUY FROM THIS COMPANY, THEY ARE A COMPLETE RIP OFF.

Horrible customer support, 3 months and I am still waiting for my parts.

Buyers beware

BUYER BEWARE. The mold for my bumper was apparently wrong and would not fit my car properly. They recommended that I sell it on craigslist and purchase another bumper. Unwilling to assist me after my purchase

I live only 4 hrs drive from their location and after 1 week without a tracking number I called them...they took 5 business days to contact their distributor in Philadelphia... then they lied to me over the phone about why it took so long (said the company, turn14, was at SEMA)and I doubt seriously they sent the warehouse guys to Las Vegas!!! I will never order from this no-inventory (orders EVERYTHING from other places) company again. bottom line is that they mislead customers by saying something is "in stock", take far too long to update the customer on the details of the order, and they made excuses as to why they performed poorly as a business.

Review: I have ordered an exhaust system for my car over three months ago. They billed me for it as soon as I ordered it. I now have waited over three months and never got any information about it, and I am very concerned about it. So this website owes me my exhaust, and they lack to tell me any information about what is going on with my order.Desired Settlement: I would like them to send me my exhaust, that is all I really want.

Business

Response:

Message:Hello, In regards to Ms. [redacted]s order we reached out to her via phone several times to inform her that her parts are out of stock but she did not have her voicemail set up. By communicating with her via phone wewould be able to either swap the part out for what is in stock or credit her back in full. We also sent her several email notifications of the back ordered item and the estimated time of arrival. In the email it alsostates that she would be on the back order list unless she calls in to cancel the order. On a few occasions we would refund a customer and there card would no longer be activated to receive the funds. So it isimperative we have authorization to refund the customer back just as we receive authorization to charge a customers card. In addition we included our phone number in the email as well. We have no notations of a responseor call from her.The manufacture, Ultimate Production recently shipped the order on the13th of October. We tried reaching out to her again and she did not pick up, her voicemail is still not set up. We would offer to credited the customer back shipping but we initially paid for the shipping. In an effort to inform Ms. [redacted] we are sending her an email of the tracking today with the below information.Carrier: [redacted]Tracking: [redacted]Scheduled Delivery Date: 10/20/2015Sincerely,[redacted]Driven by Style

they are scammers, they send an inferior part that does not even fit, then they say no returns or refunds!

Review: I ordered a [redacted] TP-R front bumper cover for my car. The item was severely damaged upon arrival. The item was delivered directly to the auto body shop on December 23rd in the late afternoon. Driven by Style has stated that because the item was not opened and inspected at the time of delivery, they are not responsible for the damage and have refused to help me in any way. I never received tracking information on the item so I had no idea that it had been delivered. I received an email on December the 19th telling me that tracking information was forthcoming. I actually contacted Driven by Style on December 26th to cancel the order because of the amount of time that had passed after the December 19th email with no further information and only then was I informed that the item had not only shipped but had been delivered. Had I received the tracking information I could have been present at the body shop to inspect the item but I was not afforded that opportunity. Driven by Style has used the excuse that they did not receive the tracking information due to the holidays but they refuse to apply that same logic to the fact that they shipped me an item that is damaged beyond use and have kept my money.Desired Settlement: I will accept refund or replacement. I want the bumper cover; I just want one that is intact. I want Driven by Style to do business like any other reputable company that fails to supply the agreed upon and paid for item in useable condition.

Business

Response:

Our customer [redacted] accepted an order disclaimer policy that requires that the package be un-packed at delivery to inspect item for concealed damage. This was not completed by the customer at delivery and the item had concealed damage. After the item was delivered the customer contacted us to let us know that the Item was damaged and he expected us to issue a replacement. We informed the customer that all shipments come with insurance for damage but the order must be inspected at delivery as stated in the disclaimer as well as on the delivery receipt. The actual box the product was delivered in has a giant disclaimer on it stating required inspection as well as a red “Inspection Required” sticker. We attempted to submit a claim on his behalf with the manufacturer and shipper [redacted] for the damaged shipment. [redacted] was not able to get the claim approved by [redacted] Freight because the customer signed for the delivery free and clear of damage or exceptions. Official Response from [redacted] the manufacturer and shipper of the products the customer ordered. The case number for this claim is [redacted]. I have requested for the POD and based on the information I have received and also verifying with [redacted]F at the time of delivery there were no notations of damage, and the package was not signed for damaged. She did state that the customer had called in after the fact and reported there to be damage. Due to it not being signed for damage at delivery I would not be able to file o damage claim or send out a replacement. Please let me know if you have any questions. Thank you [redacted] Inc. In conclusIon: We are unable to process a refund or ship a replacement order due to the fact that the customer failed to follow the policies he agreed to when placing the order. We cannot file an insurance claim once the customer signs for and takes delivery of the order. I am including a copy of the product page, the order disclaimer as well as the customer service claim history and the [redacted] Freight Proof Of Delivery. If anything else is needed please let us know as soon as possible.

Consumer

Response:

I am rejecting this response because: The item was not shipped to me, it was shipped to the body shop that was going to paint and install it. As I explained to Chris at Driven By Style several times. I originally ordered this item on 11/21/2014, that same day I was sent and email from driven by style stating that my order was being sent out to the warehouse for delivery. On 11/22/2014 I received a second email stating that they were contacting the warehouse for tracking information which would be forwarded to me. There was no contact from them until the 11/26/2014 when I received an email stating that the item I had ordered did not pass quality inspection and my new bumper should arrive at the warehouse by December the 12th. That was the last communication I received from Driven by Style. I called them on 12/26/2014 and asked that the order be cancelled because I had not heard anything from them and ONLY THEN did they tell me that not only had my order shipped but it had been delivered to the body shop on 12/23/2014. The body shop was not made aware of the delivery because I WAS NEVER GIVEN TRACKING INFORMATION THAT THE ITEM HAD SHIPPED. Had I received the tracking information I could been at the body shop to inspect the item myself and this matter would have been resolved before it ever started. Driven by Style has held me stricktly to their rules without ever notifying me that the item had shipped. How am I supposed to inspect an item that I HAVE NO IDEA IS BEING SHIPPED TO ME. By failing to notify me of the shipment Driven by Style has violated the terms of their own agreement and they are refusing to work with me in any way to resolve this matter. Their stance from the beginning has been "we have your money so tough luck for you."

Consumer

Response:

Let me state for the record that I am aware I signed an agreement;I have never disputed that fact nor will I. I am asking only that you make an attempt to understand that I wouldhave followed the rules to the letter had I been made aware that the item wason the way.It appears from our phone conversation that your mind is madeup on this matter much like Chris with Driven by Style. You should also know that the owner of thebody shop where the item was delivered told me that given the pristinecondition of the box, it is his professional opinion that the item was damagedat the time it was packaged and shipped. I believe that I was actually shipped the item that I was told did notpass quality inspection and [redacted] was aware that he had shipped a damaged productwhich is why he didn’t send the tracking information and why he has flatlyrefused to help me in any way.

Business

Response:

The tracking number has no bearing on the fact that during checkout we advise to contact the body shop you are shipping the items to so that they are aware a package is coming and it must be inspected for concealed damage. Because the order was shipped to a business address without a delivery appointment like on a residential delivery the carrier will deliver it directly to the business within business hours. The box the item was delivered in has a disclaimer printed stating inspection required as did the delivery receipt which we previously provided a copy of.

Review: Hello, Ordered some parts from Driven By Style. one part was on back order so we emailed them to have the part shipped to my home address due to the car would be done from body shop before the estimated delivery date. Then decided we did not need part nor had part been shipped to me so contacted Driven By Style and talked to [redacted] who said no problem we can refund you. Well she FORGOT to cancel order and had it shipped to the body shop. after many phone calls and her hanging up because she didn't want to talk about the matter. I then spoke to a [redacted] who seemed to want to help and said he had tried calling body shop many times to see about getting part shipped back to there company but was unable to contact them. I told [redacted] I would do the 1 hour drive each way to go get part then I contacted him and he had a return label emailed to me. Then once they had the part I would get a full refund. Well 3 weeks later still no refund called and [redacted] was out for the day spoke with [redacted] who know me by name and she fumbled a little with her words but was saying oh she had forgot to do credit, but could do it right now. I told her yes do the credit and how much was it? After I told her she should not be doing this job as she is clearly not able to do the job and yes I did give her an ear full she then told me I can speak to [redacted] since I dint want to talk to her!So,no refund no help and I'm now contacting my bank and Revdex.com for help. This company is a JOKE or at least the one who handles all money transactions for the company.Desired Settlement: I want refund in full of part, shipping and taxes and be thankful I haven't contacted an attorney or there would be my gas and time of the two hours I spent going to get the part due to there incompetency.

Business

Response:

My name is [redacted] and I am in the claims/refund department here at Drivenby Style. Thank you for reaching out us in regards to this complaint. Weare a small retailer of auto performance parts. The manufacture drops shipall of our parts as advised on our websites,ordering online checkouts andin our policy. We had a pleasure doing business with Ms.[redacted] butunfortunately she was not happy with the service. We thrive on excellentcustomer service and value loyal and return customers. We did everythingwe could to amend this order. I wanted to include a dispute that was alsofiled on the behalf of Ms. [redacted], copies of invoice, Refund/CreditMemos, and our return policy. I will be including a summary on the seriesof events that occurred as I personally spoke to Mr. [redacted] is the customer that placed the order. The invoice attachedhas the customers information on it. He called me to cancel the R8 StyleProjector Headlights in the order but I was not able to cancel the orderdue the fact that we were not sure if the parts had shipped. I notice thathis BMX STYLE BODY KIT has already shipped so I informed him that theamount of the R8 Style Projector Headlights would be $173.33 plus the$16.20 for shipping if they did not leave the warehouse yet. I informedMr. [redacted] that our policy is that we can only cancel orders if they didnot ship yet. Here is a link to our policy as they are also provided tothe customer in the check our stage of the ordering out parts[redacted]Mr. [redacted] misunderstood me and presumed that I would credit him back,simply because he wanted to know what his amount would be if the parts hadnot shipped. On July 10th Mr. [redacted] called and specifically stated thatthe parts were not shipped, though we have proof that it did shipped. Ihave included notes stating that Mr.[redacted] stated that the parts were notreceived on his end.I have included the screen shoot of the tracking from[redacted] that it was received on May 14th 2015. You can also tracking it at[redacted].com with the tracking # [redacted].To make amends with Mr. [redacted] I asked that he contact his bodyshop whichis where the lights were shipped to, once he obtained proof rather it wasemail or a letter that that the shop did not receive it then I can refundhim. The body shop contact number on the order is not valid as I sharedwith Mr. [redacted], his response was horrific.I have provided a photo of the dispute that came in the day after I hadcredited Ms. [redacted] back. We had to wait for the product to be shippedback, as I did not talk to Ms. [redacted]. She had to go to the bodyshop andindeed the light was there. We fully refunded Ms. [redacted], we haveprovided a copy of the credit memo and invoice. The part is now in ouroffice and we have fully refund her back even though we did not have aclaim, a return authorization and did not deduct her order of a restockfee. Below is a copy of the photo of the return label for the lights.Normally all parts goes back to the manufacture but we are at a lost withthis light. We paid to ship the light back to us and fully refund her morethan what she paid. In our return policy states that claim is required tonotify the manufacture but we assisted Mr. [redacted] ourselves. We are onlyasking that this complaint be removed in our favor as we went above andbeyond to ensure Mr. [redacted] and Ms. [redacted] is taken care of.--Sincerely,[redacted]Driven By Style LLC

Review: I ordered a rear bumper for my 2012 BMW 335i Convertible. When placing the order, I had received professional service and was assured that damages are a rare occasion during shipping. The sales rep also insisted that the bumper be delivered to a body shop. When the bumper arrived, it was damaged and Driven By Style sent over a replacement. The replacement arrived 10 days later and again was damaged. The second time around, they did not offer a refund or replacement. The customer rep instructed me to take photos of the damage and to have the body shop check for fitment. The bumper was not properly aligned with the vehicle and the customer rep never asked for the photos or the results of fitment. At the end, they did not give me a refund or a replacement; I had to purchase my bumper elsewhere and arrived in perfect condition from BMW. I had been stressing to Driven By Style that my car was rear ended and that the car was sitting at the body shop while my bill was adding up for storage fees. Purchasing from Driven By Style was a huge mistake, I had no idea that they would give me such a hard time for a refund. I've submitted a purchase dispute with American Express in hopes that I will have my money refunded. I cannot believe that a company would not take some responsibility in mishaps such as this. With this kind of experience, I am left to believe that this is a fraudulent business. All the promises they made as far as how good the bumper is turned out to not be true.Desired Settlement: I paid a total of $287.40 including the shipping costs. I'd like a full refund. I believe this is fair after all the false statements they provided over the phone and for the poor quality of their product being damaged twice when they insisted that it was a rare occasion. Also for insisting to have the product shipped to a body shop instead of my business.

Business

Response:

Case Rebuttal:

Review: I placed my order for two fenders and a bumper on jun 29, 2015. I had to provide proof of ownership of the vehicle before they would ship the product due to concern that I would duplicate their product, after provided the required documentation, I was assured the parts would ship immediately. I was notified on July 7th that the parts were back ordered until July 29. I received the parts on 29. the parts came damage free, however only one fender was manufactured properly and I started a return claim on the 10th of august. I was informed that I would need to destroy the fender by cutting them in half and send them pictures of the destroyed parts, I cut the part labels out and spoke with [redacted] and she stated he thought that would be acceptable, after several emails and phone calls to them, I finally received an email and a phone call on august 31, that they would need to be actually cut in half not just the labels cut out. I have sent them pictures of the fenders broken in half, hopefully this will suffice..Desired Settlement: I would like to have the parts shipped as soon as possible, and be informed and provided tracking information when the product ships.