Customer came is for a brake inspection on the first vehicle and was quoted a price to have the work doneCustomer has signed in both sections stating that she agree to pay for the repair and that she was the one who authorized the repairs on the Jeep LibertyThe second vehicle in question was a Dodge DurangoCustomer had a check engine light on and some noise while drivingThey diagnosed the the spark plugs (which were different types) were bad and had coils badCustomer was presented with the recommended work which she agreed for the shop to doAlso recommended a rear differential serviceWhen the service was performed, the technician noticed there was metal shavings on the housingTicket was documented and the customer signed both spots noting that she was informed of this and took vehicle insteadCustomer never came back for any more noises nor did she bring the vehicle back for Drivers Auto to reinspect
Sent: Wednesday, June 29, 4:PMSubject: RE: Complaint To whom it may concern, I would like to start off by staying Drivers Auto repair is sorry you had a bad experience at the Pearland locationI would like the opportunity to re-earn your trust by showing you we do care about your concernWith all your repairs comes with a year 36,warranty on parts and laborIf you need any help please contact me at 281-598-Anthony [redacted] Drivers Auto Repair
[redacted] called and stated that her car would not startShe would turn the key and nothing would happenI informed her that we could have the SUV towed to our shopThe tech checked the vehicle out and found the starter need to be replacedI worked up the estimate at the correct labor time of hours at our correct labor rateI then put the part in the system and the system marked the part up accordinglyThe estimate was roughly $ [redacted] and that included the towAt that time [redacted] called about the estimateI gave him the price and felt that was high and wanted the tow bill removedI stated the repair had to be over $ [redacted] for the free towHe said he would talk to his [redacted] and call backA few minutes later [redacted] called about the estimateI informed her that I had spoken with her [redacted] and he said he was going to talk with her about the repair with herShe said he did not tell her so I explained everything to herShe said she wanted to check pricing and call me backShe called back a little later with estimates from different shopsI said I would match the price of the lowest one with no problemAs any competitor would doShe also said she saw a coupon on our web site that said free tow with repairs of $ [redacted] or moreI had never seen this coupon and to the best of my knowledge know the repair had to exceed $ [redacted] for free towingI informed [redacted] that I was new to the company and if she could tell me where she saw the coupon, I would look at it and honor it if it appliedI then got on our site where she said the coupon was and it was thereI told [redacted] that I saw the coupon and would have no problem applying to her invoice along with the price match of our competitorWitch I’m sure the estimate did not include FREE towingAt that point she said to do the repairI explained the parts had to be ordered and that would take some timeWe did have other car ahead of hers that held the tech up long than expectedAfter the starter was replaced and everything was back together, the tech started the SUVThe SUV started sluggishWe did not know how the SUV started before because it was towed in and did nothing when the key was turnedHe did more diagnostics at NO extra cost to the customer to find out whyHe informed me that the codes were pointing to the crank sensor having a problemI asked him had to remove the sensor when doing the repairHe stated the sensor was not removed nor unplugged during the repairI work up the estimate for the new repair and I called [redacted] to inform her of what we foundI explain what we know up to that point and informed her if we did the repair I would do it at a discounted price because she was already doing business with usShe state that she would hold off on that repair and need to pick the SUV upShe came in that night around and did not like the way the SUV was startingThe manager came to get me from the back shop where I was lending a hand to the techAfter trying to explaining many times to [redacted] and her [redacted] that we were unaware of how her SUV was starting prior to the repair because again it was towed in and not doing anythingIf there were other issues we would not know this until after getting the SUV to startThey did not like my explanation and I apologized to them from me not explaining the situation clearly enough for them to understandI told them both that I wanted then to be happy want would have my tech recheck his work to verify the problemShe said she could not leave the SUV that night be would return on [redacted] I said that was fine and we would recheck the SUV then and go from there [redacted] never did not return on [redacted] like she said she wouldShe then called me on [redacted] stating that she took the car to another shop to have the repair done and wanted us to pay for the laborI informed [redacted] that she agreed to bring the SUV back to us that [redacted] witch she chose not to returnBy her taking the SUV elsewhere and having them do a repair to something she thinks we did voided her warrantyShe had a warranty with Driver’s Auto Repair on our work, NOT another shopI did nothing but try to help [redacted] There was nothing dishonest or manipulative about any of my actionsI was insulted by [redacted] saying that I purposely damaged her vehicle when I’ve done nothing but try to help herHad she returned to Driver’s Auto Repair on [redacted] like she agreed and we found a problem with our repair, it would have been fixed under warranty and at no extra cost [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The issue actually belongs to the shock absorber manufacturer for having a faulty product; I will accept the $service credit from [redacted] if he will provide documentation to my email [redacted] or mailed to my home address which he has on record My frustration is not related to [redacted] ***, but to his predecessor who over months repeatedly said he was addressing the issue, when it is clear he was not ***
When [redacted] came in to our store I did ask him why he didn’t call us since the warranty is with Driver’s Auto Repair as it states on all of our invoices It also states that unauthorized repairs shall not be honoredFor customer relations I did offer [redacted] a $in store credit for his inconvenienceThis credit is more than he paid in [redacted] for the repairAs it states on all Driver’s Auto Repair invoices that any refund will be given back in the form of an in store creditI feel that this is a fair offerDriver’s Auto Repair wants nothing more than for [redacted] to be happy [redacted] General Manager Driver’s Auto Repair [redacted]
-----Original Message----- From: [redacted] Sent: Friday, August 22, 3:PM To: drteam Subject: RE: Complaint [redacted] Here is our response back to the complaint: We had tried to contact Mr [redacted] several times and left multiple messages but he will not return our phone calls In the claim Mr [redacted] states that the ignition coils were not replaced and that he paid for all of them to be replacedIn the invoice it clearly states that only one ignition coil was replaced When he went to Mckay’s Automotive they replaced additional ignition coils This vehicle has a total of ignition coils Mckay’s Automotive states that the intake manifold gasket had not been replaced, but Driver’s Auto Repair never charged Mr [redacted] for an intake manifold gasket Mr [redacted] also had a problem with his vehicle overheatingAfter the thermostat was replaced and the cooling system was flushed his overheating concern went away Mr [redacted] also says he paid Driver’s Auto Repair to change the oil in his vehicle but nowhere on the invoice has Mr [redacted] been charged for this service Mr [redacted] did come into Driver’s Auto Repair with old spark plugs and said that Mckay’s Automotive informed him that out of the spark plugs had not been replaced
To Whom It May Concern: I regret that your vehicle is still having problemsI would like to ask for the opportunity to inspect your vehicle for further concerns and help get this issue resolvedPlease contact me at [redacted] [redacted]
During our inspection of [redacted] ***’ vehicle we did check the compressorThe compressor was not making noise, and the pressures were goodWe would never recommend a compressor unless we were sure it had failedAll of our repairs were completed in good faith and the work is solidThe repairs come with a yr36,mile limited prorated warranty The fact stated by “The Other Car Repairman” that compressors generally do not go bad unless something is done to it is ridiculousAC compressors in vehicles as well in homes go out all the timeThere are businesses that focus just on this type of repairThere are several Vendors in the [redacted] area that only sell ac parts including compressorsThey specialize in providing kits to include the drier, orifice tube/expansion valve/liquid line It does appear that no matter what we say, [redacted] will not believe usThe simple fact that the A/C system blows cold and that the pressures were in the correct range, and that the ac was not making noise tells us that it is not the compressorWhen the compressor is switched on the tensioner begins to bounce and clackIf the spring inside the tensioner was good it would be a smooth ride and adjust to the load with no noise We would hate for [redacted] invest in the compressor repair when it has not failed yet We employ ASE Certified TechniciansNot a car repairman As stated in our previous response, we hope that [redacted] finds a repair facility that she can trust There is no damage done to her vehicle by Driver’s Auto RepairWe are not obligated to replace parts on a vehicle that were not damaged by usIf the customer chooses to have the ac repair work completed at another facility then when it doesn’t correct her concern she can return to us to have the tensioner repair completedWe will not replace parts that were not previously installed by us Driver’s Auto Repair always does the right thing in the event we were at faultIn this case it appears that customer is trying to take advantage of the situationWe have diagnosed her car in good faithWe have not said anything bad about competitors and we never would This vehicle has over 190,miles on itThe vehicle has additional concerns outside of the noise [redacted] is concerned withWe hope that [redacted] finds a facility that she can trust
A refund check in the amount of $was issued and mailed on October 9, to Ms [redacted] She has stated that this will resolve her issue with Driver's Auto RepairWe believe this resolves this complaint Driver's Auto Repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** is emphasizing the fact that he was trying to get me to bring my car back in for extra unnecessary diagnosisI have a skilled car repair technician that has gone on record stating that the removal of the crank sensor was very deliberate and calculatedThe design of the crank sensor is not something that can be accidentally removed or unplugged as *** *** has stated, in our recorded telephone conversationsThe crank sensor is designed with edges that are similar to brackets and need to be snapped into placeAn accidental nudge or bump to the crank sensor does not allow it to become unpluggedI have *** *** in two separate telephone conversation recordings suggesting that his tech could have accidentally bumped the part during the repairThis was nothing but a failed attempt to extract more money from meMy car did not have these issues before it came into your shopAlso, providing proof of a competitors quote was unnecessary as any fool with a brain can look up a car repair and research the price range in which it should fall in*** ***, do yourself a favor and google your company and read the comments of past customers and tell me if you still feel that you do anything in your power to helpYour business ethic is *** poor*** *** *** *** * *** You would have charged me another $*** if I would have let youIf you were in my shoes, and someone jerked you around in this manner, you would not allow them a second attempt at repairing your car eitherAgain, you had the car for two days and still was not able to determine or fix the issue that your technician actually causedBut you were perfectly comfortable with calling and suggesting that I pay for an necessary repair? In the end, was it worth it? You lost a good customer, due to your shady business dealings. I am certain that we will be in contact
Regards,*** *** ***
To Whom It May Concern:
I regret that your vehicle is still having problemsI would like to ask for the opportunity to inspect your vehicle for further concerns and help get this issue resolvedPlease contact me at ***
*** ***
Customer came is for a brake inspection on the first vehicle and was quoted a price to have the work doneCustomer has signed in both sections stating that she agree to pay for the repair and that she was the one who authorized the repairs on the Jeep LibertyThe second vehicle in question was a
Dodge DurangoCustomer had a check engine light on and some noise while drivingThey diagnosed the the spark plugs (which were different types) were bad and had coils badCustomer was presented with the recommended work which she agreed for the shop to doAlso recommended a rear differential serviceWhen the service was performed, the technician noticed there was metal shavings on the housingTicket was documented and the customer signed both spots noting that she was informed of this and took vehicle insteadCustomer never came back for any more noises nor did she bring the vehicle back for Drivers Auto to reinspect
Sent: Wednesday, June 29, 4:PMSubject: RE: Complaint To whom it may concern, I would like to start off by staying Drivers Auto repair is sorry you had a bad experience at the Pearland locationI would like the opportunity to re-earn your trust by showing you we do care about your
concernWith all your repairs comes with a year 36,warranty on parts and laborIf you need any help please contact me at 281-598-Anthony *** Drivers Auto Repair
A refund check in the amount of $was issued and mailed on October 9, to Ms* ***She has stated that this will resolve her issue with Driver's Auto RepairWe believe this resolves this complaint
Driver's Auto Repair
During our inspection of *** ***’ vehicle we did check the compressorThe compressor was not making noise, and the pressures were goodWe would never recommend a compressor unless we were sure it had failedAll of our repairs were completed in good faith and the work is solidThe repairs come with a yr36,mile limited prorated warranty
The fact stated by “The Other Car Repairman” that compressors generally do not go bad unless something is done to it is ridiculousAC compressors in vehicles as well in homes go out all the timeThere are businesses that focus just on this type of repairThere are several Vendors in the *** area that only sell ac parts including compressorsThey specialize in providing kits to include the drier, orifice tube/expansion valve/liquid line
It does appear that no matter what we say, *** *** will not believe usThe simple fact that the A/C system blows cold and that the pressures were in the correct range, and that the ac was not making noise tells us that it is not the compressorWhen the compressor is switched on the tensioner begins to bounce and clackIf the spring inside the tensioner was good it would be a smooth ride and adjust to the load with no noise
We would hate for *** *** invest in the compressor repair when it has not failed yet
We employ ASE Certified TechniciansNot a car repairman
As stated in our previous response, we hope that *** *** finds a repair facility that she can trust
There is no damage done to her vehicle by Driver’s Auto RepairWe are not obligated to replace parts on a vehicle that were not damaged by usIf the customer chooses to have the ac repair work completed at another facility then when it doesn’t correct her concern she can return to us to have the tensioner repair completedWe will not replace parts that were not previously installed by us
Driver’s Auto Repair always does the right thing in the event we were at faultIn this case it appears that customer is trying to take advantage of the situationWe have diagnosed her car in good faithWe have not said anything bad about competitors and we never would
This vehicle has over 190,miles on itThe vehicle has additional concerns outside of the noise *** *** is concerned withWe hope that *** *** finds a facility that she can trust
-----Original Message-----
From: *** ***
Sent: Friday, August 22, 3:PM
To: drteam
Subject: RE: Complaint ***
Here is our response back to the complaint:
We had tried to
contact Mr*** several times and left multiple messages but he will not return our phone calls. In the claim Mr*** states that the ignition coils were not replaced and that he paid for all of them to be replacedIn the invoice it clearly states that only one ignition coil was replaced. When he went to Mckay’s Automotive they replaced additional ignition coils. This vehicle has a total of ignition coils.
Mckay’s Automotive states that the intake manifold gasket had not been replaced, but Driver’s Auto Repair never charged Mr*** for an intake manifold gasket. Mr*** also had a problem with his vehicle overheatingAfter the thermostat was replaced and the cooling system was flushed his overheating concern went away. Mr*** also says he paid Driver’s Auto Repair to change the oil in his vehicle but nowhere on the invoice has Mr*** been charged for this service. Mr*** did come into Driver’s Auto Repair with old spark plugs and said that Mckay’s Automotive informed him that out of the spark plugs had not been replaced
When *** *** came in to our store I did ask him why he didn’t call us since the warranty is with Driver’s Auto Repair as it states on all of our invoices
It also states that unauthorized repairs shall not be honoredFor customer relations I did offer *** *** a $in store credit for his inconvenienceThis credit is more than he paid in *** for the repairAs it states on all Driver’s Auto Repair invoices that any refund will be given back in the form of an in store creditI feel that this is a fair offerDriver’s Auto Repair wants nothing more than for *** *** to be happy*** *** General Manager
Driver’s Auto Repair *** ***
The customer has brought the vehicle back to the shop on December 26th and has had the problem fixedThe vehicle is running greatThe general manager is contacting the customer to make sure she is happy and the issue is resolved
Customer came is for a brake inspection on the first vehicle and was quoted a price to have the work doneCustomer has signed in both sections stating that she agree to pay for the repair and that she was the one who authorized the repairs on the Jeep LibertyThe second vehicle in question was a Dodge DurangoCustomer had a check engine light on and some noise while drivingThey diagnosed the the spark plugs (which were different types) were bad and had coils badCustomer was presented with the recommended work which she agreed for the shop to doAlso recommended a rear differential serviceWhen the service was performed, the technician noticed there was metal shavings on the housingTicket was documented and the customer signed both spots noting that she was informed of this and took vehicle insteadCustomer never came back for any more noises nor did she bring the vehicle back for Drivers Auto to reinspect
Sent: Wednesday, June 29, 4:PMSubject: RE: Complaint To whom it may concern, I would like to start off by staying Drivers Auto repair is sorry you had a bad experience at the Pearland locationI would like the opportunity to re-earn your trust by showing you we do care about your concernWith all your repairs comes with a year 36,warranty on parts and laborIf you need any help please contact me at 281-598-Anthony [redacted] Drivers Auto Repair
[redacted] called and stated that her car would not startShe would turn the key and nothing would happenI informed her that we could have the SUV towed to our shopThe tech checked the vehicle out and found the starter need to be replacedI worked up the estimate at the correct labor time of hours at our correct labor rateI then put the part in the system and the system marked the part up accordinglyThe estimate was roughly $ [redacted] and that included the towAt that time [redacted] called about the estimateI gave him the price and felt that was high and wanted the tow bill removedI stated the repair had to be over $ [redacted] for the free towHe said he would talk to his [redacted] and call backA few minutes later [redacted] called about the estimateI informed her that I had spoken with her [redacted] and he said he was going to talk with her about the repair with herShe said he did not tell her so I explained everything to herShe said she wanted to check pricing and call me backShe called back a little later with estimates from different shopsI said I would match the price of the lowest one with no problemAs any competitor would doShe also said she saw a coupon on our web site that said free tow with repairs of $ [redacted] or moreI had never seen this coupon and to the best of my knowledge know the repair had to exceed $ [redacted] for free towingI informed [redacted] that I was new to the company and if she could tell me where she saw the coupon, I would look at it and honor it if it appliedI then got on our site where she said the coupon was and it was thereI told [redacted] that I saw the coupon and would have no problem applying to her invoice along with the price match of our competitorWitch I’m sure the estimate did not include FREE towingAt that point she said to do the repairI explained the parts had to be ordered and that would take some timeWe did have other car ahead of hers that held the tech up long than expectedAfter the starter was replaced and everything was back together, the tech started the SUVThe SUV started sluggishWe did not know how the SUV started before because it was towed in and did nothing when the key was turnedHe did more diagnostics at NO extra cost to the customer to find out whyHe informed me that the codes were pointing to the crank sensor having a problemI asked him had to remove the sensor when doing the repairHe stated the sensor was not removed nor unplugged during the repairI work up the estimate for the new repair and I called [redacted] to inform her of what we foundI explain what we know up to that point and informed her if we did the repair I would do it at a discounted price because she was already doing business with usShe state that she would hold off on that repair and need to pick the SUV upShe came in that night around and did not like the way the SUV was startingThe manager came to get me from the back shop where I was lending a hand to the techAfter trying to explaining many times to [redacted] and her [redacted] that we were unaware of how her SUV was starting prior to the repair because again it was towed in and not doing anythingIf there were other issues we would not know this until after getting the SUV to startThey did not like my explanation and I apologized to them from me not explaining the situation clearly enough for them to understandI told them both that I wanted then to be happy want would have my tech recheck his work to verify the problemShe said she could not leave the SUV that night be would return on [redacted] I said that was fine and we would recheck the SUV then and go from there [redacted] never did not return on [redacted] like she said she wouldShe then called me on [redacted] stating that she took the car to another shop to have the repair done and wanted us to pay for the laborI informed [redacted] that she agreed to bring the SUV back to us that [redacted] witch she chose not to returnBy her taking the SUV elsewhere and having them do a repair to something she thinks we did voided her warrantyShe had a warranty with Driver’s Auto Repair on our work, NOT another shopI did nothing but try to help [redacted] There was nothing dishonest or manipulative about any of my actionsI was insulted by [redacted] saying that I purposely damaged her vehicle when I’ve done nothing but try to help herHad she returned to Driver’s Auto Repair on [redacted] like she agreed and we found a problem with our repair, it would have been fixed under warranty and at no extra cost [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The issue actually belongs to the shock absorber manufacturer for having a faulty product; I will accept the $service credit from [redacted] if he will provide documentation to my email [redacted] or mailed to my home address which he has on record My frustration is not related to [redacted] ***, but to his predecessor who over months repeatedly said he was addressing the issue, when it is clear he was not ***
When [redacted] came in to our store I did ask him why he didn’t call us since the warranty is with Driver’s Auto Repair as it states on all of our invoices It also states that unauthorized repairs shall not be honoredFor customer relations I did offer [redacted] a $in store credit for his inconvenienceThis credit is more than he paid in [redacted] for the repairAs it states on all Driver’s Auto Repair invoices that any refund will be given back in the form of an in store creditI feel that this is a fair offerDriver’s Auto Repair wants nothing more than for [redacted] to be happy [redacted] General Manager Driver’s Auto Repair [redacted]
-----Original Message----- From: [redacted] Sent: Friday, August 22, 3:PM To: drteam Subject: RE: Complaint [redacted] Here is our response back to the complaint: We had tried to contact Mr [redacted] several times and left multiple messages but he will not return our phone calls In the claim Mr [redacted] states that the ignition coils were not replaced and that he paid for all of them to be replacedIn the invoice it clearly states that only one ignition coil was replaced When he went to Mckay’s Automotive they replaced additional ignition coils This vehicle has a total of ignition coils Mckay’s Automotive states that the intake manifold gasket had not been replaced, but Driver’s Auto Repair never charged Mr [redacted] for an intake manifold gasket Mr [redacted] also had a problem with his vehicle overheatingAfter the thermostat was replaced and the cooling system was flushed his overheating concern went away Mr [redacted] also says he paid Driver’s Auto Repair to change the oil in his vehicle but nowhere on the invoice has Mr [redacted] been charged for this service Mr [redacted] did come into Driver’s Auto Repair with old spark plugs and said that Mckay’s Automotive informed him that out of the spark plugs had not been replaced
To Whom It May Concern: I regret that your vehicle is still having problemsI would like to ask for the opportunity to inspect your vehicle for further concerns and help get this issue resolvedPlease contact me at [redacted] [redacted]
During our inspection of [redacted] ***’ vehicle we did check the compressorThe compressor was not making noise, and the pressures were goodWe would never recommend a compressor unless we were sure it had failedAll of our repairs were completed in good faith and the work is solidThe repairs come with a yr36,mile limited prorated warranty The fact stated by “The Other Car Repairman” that compressors generally do not go bad unless something is done to it is ridiculousAC compressors in vehicles as well in homes go out all the timeThere are businesses that focus just on this type of repairThere are several Vendors in the [redacted] area that only sell ac parts including compressorsThey specialize in providing kits to include the drier, orifice tube/expansion valve/liquid line It does appear that no matter what we say, [redacted] will not believe usThe simple fact that the A/C system blows cold and that the pressures were in the correct range, and that the ac was not making noise tells us that it is not the compressorWhen the compressor is switched on the tensioner begins to bounce and clackIf the spring inside the tensioner was good it would be a smooth ride and adjust to the load with no noise We would hate for [redacted] invest in the compressor repair when it has not failed yet We employ ASE Certified TechniciansNot a car repairman As stated in our previous response, we hope that [redacted] finds a repair facility that she can trust There is no damage done to her vehicle by Driver’s Auto RepairWe are not obligated to replace parts on a vehicle that were not damaged by usIf the customer chooses to have the ac repair work completed at another facility then when it doesn’t correct her concern she can return to us to have the tensioner repair completedWe will not replace parts that were not previously installed by us Driver’s Auto Repair always does the right thing in the event we were at faultIn this case it appears that customer is trying to take advantage of the situationWe have diagnosed her car in good faithWe have not said anything bad about competitors and we never would This vehicle has over 190,miles on itThe vehicle has additional concerns outside of the noise [redacted] is concerned withWe hope that [redacted] finds a facility that she can trust
A refund check in the amount of $was issued and mailed on October 9, to Ms [redacted] She has stated that this will resolve her issue with Driver's Auto RepairWe believe this resolves this complaint Driver's Auto Repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,
Our managers are currently researching to find out the details of this situationWe will respond shortly
Driver's Auto Repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** *** is emphasizing the fact that he was trying to get me to bring my car back in for extra unnecessary diagnosisI have a skilled car repair technician that has gone on record stating that the removal of the crank sensor was very deliberate and calculatedThe design of the crank sensor is not something that can be accidentally removed or unplugged as *** *** has stated, in our recorded telephone conversationsThe crank sensor is designed with edges that are similar to brackets and need to be snapped into placeAn accidental nudge or bump to the crank sensor does not allow it to become unpluggedI have *** *** in two separate telephone conversation recordings suggesting that his tech could have accidentally bumped the part during the repairThis was nothing but a failed attempt to extract more money from meMy car did not have these issues before it came into your shopAlso, providing proof of a competitors quote was unnecessary as any fool with a brain can look up a car repair and research the price range in which it should fall in*** ***, do yourself a favor and google your company and read the comments of past customers and tell me if you still feel that you do anything in your power to helpYour business ethic is *** poor*** *** *** *** * *** You would have charged me another $*** if I would have let youIf you were in my shoes, and someone jerked you around in this manner, you would not allow them a second attempt at repairing your car eitherAgain, you had the car for two days and still was not able to determine or fix the issue that your technician actually causedBut you were perfectly comfortable with calling and suggesting that I pay for an necessary repair? In the end, was it worth it? You lost a good customer, due to your shady business dealings. I am certain that we will be in contact
Regards,*** *** ***
To Whom It May Concern:
I regret that your vehicle is still having problemsI would like to ask for the opportunity to inspect your vehicle for further concerns and help get this issue resolvedPlease contact me at ***
*** ***
Customer came is for a brake inspection on the first vehicle and was quoted a price to have the work doneCustomer has signed in both sections stating that she agree to pay for the repair and that she was the one who authorized the repairs on the Jeep LibertyThe second vehicle in question was a
Dodge DurangoCustomer had a check engine light on and some noise while drivingThey diagnosed the the spark plugs (which were different types) were bad and had coils badCustomer was presented with the recommended work which she agreed for the shop to doAlso recommended a rear differential serviceWhen the service was performed, the technician noticed there was metal shavings on the housingTicket was documented and the customer signed both spots noting that she was informed of this and took vehicle insteadCustomer never came back for any more noises nor did she bring the vehicle back for Drivers Auto to reinspect
Sent: Wednesday, June 29, 4:PMSubject: RE: Complaint To whom it may concern, I would like to start off by staying Drivers Auto repair is sorry you had a bad experience at the Pearland locationI would like the opportunity to re-earn your trust by showing you we do care about your
concernWith all your repairs comes with a year 36,warranty on parts and laborIf you need any help please contact me at 281-598-Anthony *** Drivers Auto Repair
A refund check in the amount of $was issued and mailed on October 9, to Ms* ***She has stated that this will resolve her issue with Driver's Auto RepairWe believe this resolves this complaint
Driver's Auto Repair
During our inspection of *** ***’ vehicle we did check the compressorThe compressor was not making noise, and the pressures were goodWe would never recommend a compressor unless we were sure it had failedAll of our repairs were completed in good faith and the work is solidThe repairs come with a yr36,mile limited prorated warranty
The fact stated by “The Other Car Repairman” that compressors generally do not go bad unless something is done to it is ridiculousAC compressors in vehicles as well in homes go out all the timeThere are businesses that focus just on this type of repairThere are several Vendors in the *** area that only sell ac parts including compressorsThey specialize in providing kits to include the drier, orifice tube/expansion valve/liquid line
It does appear that no matter what we say, *** *** will not believe usThe simple fact that the A/C system blows cold and that the pressures were in the correct range, and that the ac was not making noise tells us that it is not the compressorWhen the compressor is switched on the tensioner begins to bounce and clackIf the spring inside the tensioner was good it would be a smooth ride and adjust to the load with no noise
We would hate for *** *** invest in the compressor repair when it has not failed yet
We employ ASE Certified TechniciansNot a car repairman
As stated in our previous response, we hope that *** *** finds a repair facility that she can trust
There is no damage done to her vehicle by Driver’s Auto RepairWe are not obligated to replace parts on a vehicle that were not damaged by usIf the customer chooses to have the ac repair work completed at another facility then when it doesn’t correct her concern she can return to us to have the tensioner repair completedWe will not replace parts that were not previously installed by us
Driver’s Auto Repair always does the right thing in the event we were at faultIn this case it appears that customer is trying to take advantage of the situationWe have diagnosed her car in good faithWe have not said anything bad about competitors and we never would
This vehicle has over 190,miles on itThe vehicle has additional concerns outside of the noise *** *** is concerned withWe hope that *** *** finds a facility that she can trust
-----Original Message-----
From: *** ***
Sent: Friday, August 22, 3:PM
To: drteam
Subject: RE: Complaint ***
Here is our response back to the complaint:
We had tried to
contact Mr*** several times and left multiple messages but he will not return our phone calls. In the claim Mr*** states that the ignition coils were not replaced and that he paid for all of them to be replacedIn the invoice it clearly states that only one ignition coil was replaced. When he went to Mckay’s Automotive they replaced additional ignition coils. This vehicle has a total of ignition coils.
Mckay’s Automotive states that the intake manifold gasket had not been replaced, but Driver’s Auto Repair never charged Mr*** for an intake manifold gasket. Mr*** also had a problem with his vehicle overheatingAfter the thermostat was replaced and the cooling system was flushed his overheating concern went away. Mr*** also says he paid Driver’s Auto Repair to change the oil in his vehicle but nowhere on the invoice has Mr*** been charged for this service. Mr*** did come into Driver’s Auto Repair with old spark plugs and said that Mckay’s Automotive informed him that out of the spark plugs had not been replaced
When *** *** came in to our store I did ask him why he didn’t call us since the warranty is with Driver’s Auto Repair as it states on all of our invoices
It also states that unauthorized repairs shall not be honoredFor customer relations I did offer *** *** a $in store credit for his inconvenienceThis credit is more than he paid in *** for the repairAs it states on all Driver’s Auto Repair invoices that any refund will be given back in the form of an in store creditI feel that this is a fair offerDriver’s Auto Repair wants nothing more than for *** *** to be happy*** *** General Manager
Driver’s Auto Repair *** ***
The customer has brought the vehicle back to the shop on December 26th and has had the problem fixedThe vehicle is running greatThe general manager is contacting the customer to make sure she is happy and the issue is resolved