*** *** called and stated that her car would not startShe would turn the key and nothing would happenI informed her that we could have the SUV towed to our shopThe tech checked the vehicle out and found the starter need to be replacedI worked up the estimate at the correct labor time
of hours at our correct labor rateI then put the part in the system and the system marked the part up accordinglyThe estimate was roughly $*** and that included the towAt that time *** *** called about the estimateI gave him the price and felt that was high and wanted the tow bill removedI stated the repair had to be over $*** for the free towHe said he would talk to his *** and call backA few minutes later *** *** called about the estimateI informed her that I had spoken with her *** and he said he was going to talk with her about the repair with herShe said he did not tell her so I explained everything to herShe said she wanted to check pricing and call me backShe called back a little later with estimates from different shopsI said I would match the price of the lowest one with no problemAs any competitor would doShe also said she saw a coupon on our web site that said free tow with repairs of $*** or moreI had never seen this coupon and to the best of my knowledge know the repair had to exceed $*** for free towingI informed *** *** that I was new to the company and if she could tell me where she saw the coupon, I would look at it and honor it if it appliedI then got on our site where she said the coupon was and it was thereI told *** *** that I saw the coupon and would have no problem applying to her invoice along with the price match of our competitorWitch I’m sure the estimate did not include FREE towingAt that point she said to do the repairI explained the parts had to be ordered and that would take some timeWe did have other car ahead of hers that held the tech up long than expectedAfter the starter was replaced and everything was back together, the tech started the SUVThe SUV started sluggishWe did not know how the SUV started before because it was towed in and did nothing when the key was turnedHe did more diagnostics at NO extra cost to the customer to find out whyHe informed me that the codes were pointing to the crank sensor having a problemI asked him had to remove the sensor when doing the repairHe stated the sensor was not removed nor unplugged during the repairI work up the estimate for the new repair and I called *** *** to inform her of what we foundI explain what we know up to that point and informed her if we did the repair I would do it at a discounted price because she was already doing business with usShe state that she would hold off on that repair and need to pick the SUV upShe came in that night around and did not like the way the SUV was startingThe manager came to get me from the back shop where I was lending a hand to the techAfter trying to explaining many times to *** *** and her *** that we were unaware of how her SUV was starting prior to the repair because again it was towed in and not doing anythingIf there were other issues we would not know this until after getting the SUV to startThey did not like my explanation and I apologized to them from me not explaining the situation clearly enough for them to understandI told them both that I wanted then to be happy want would have my tech recheck his work to verify the problemShe said she could not leave the SUV that night be would return on ***I said that was fine and we would recheck the SUV then and go from there*** *** never did not return on *** like she said she wouldShe then called me on *** *** stating that she took the car to another shop to have the repair done and wanted us to pay for the laborI informed *** *** that she agreed to bring the SUV back to us that *** *** *** witch she chose not to returnBy her taking the SUV elsewhere and having them do a repair to something she thinks we did voided her warrantyShe had a warranty with Driver’s Auto Repair on our work, NOT another shopI did nothing but try to help *** ***There was nothing dishonest or manipulative about any of my actionsI was insulted by *** *** saying that I purposely damaged her vehicle when I’ve done nothing but try to help herHad she returned to Driver’s Auto Repair on *** like she agreed and we found a problem with our repair, it would have been fixed under warranty and at no extra cost
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
At this point, *** *** is just becoming aggressive and derogatory and wants to make it seem like Driver’s Auto Repair does not do business in a professional and upstanding way, which we doThe force with which she is reporting the incident at this point almost seems like a personal attack against our General ManagerWhen the vehicle came in, it was towed in because it would not startTherefore, the check engine light or any other series of problems could have been going on with the vehicle that Driver’s Auto Repair would have no knowledge of since the would not startNo vehicle repair shop can completely diagnose a vehicle that it cannot startAll work was done in good faith and discussed with the customer at lengthWe offer a fantastic warranty which the customer was not only made aware of but also encouraged to use and bring the vehicle back to find out the problem*** *** made the appointment to bring it back and then never showed upWe have no control over that, but it states clearly in the warranty section of the invoice, which was signed by the customer, that if they take the vehicle somewhere else, the warranty is voidWe cannot take the word of a competitor that there are other issues with the vehicleDriver’s Auto Repair is required to inspect it ourselvesIf *** *** did not feel comfortable taking it back to the Driver’s Auto Repair #***, we have other shops she could have taken it to and had the same warranty work doneWe cannot be held responsible for monies paid by *** *** to another shop without having first inspected the vehicle ourselves to see if there was anything we did wrong
By the tone and content of *** ***’s responses, she seemed to not trust the work from the moment she came into the shopIf that is the case, she could have taken her vehicle to another shop and had the work done there and not done any work with Driver’s Auto RepairThe last response had profanity and insults and didn’t really give any new information as to why she did not accept our resolutionAt this point, it does not seem like she wants to work to resolve the issue, just point the blame at Driver’s Auto RepairWe did the work in good faith and offered to work with herThe work was done and approved by the customerWe will not refund any money to *** ***, nor do we feel we have done anything wrong
We continue to be here to try to work towards a resolution, but we will not simply offer a refund because the customer is cursing and insulting us
Driver’s Auto Repair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The issue actually belongs to the shock absorber manufacturer for having a faulty product; I will accept the $service credit from *** *** if he will provide documentation to my email *** or mailed to my home address which he has on record. My frustration is not related to *** ***, but to his predecessor who over months repeatedly said he was addressing the issue, when it is clear he was not
***
Mr***s came in on *** because he was having issue with his batteryUpon checking the battery it tested badly, we also noticed that the old battery had been leaking acid all overI told Mr***s
that the battery along with one of the terminal, had to be changed and that we had to clean up the acid from all aroundI told him the cost of the battery and I explained that it would be a half hour of labor for the cleaning and to replace the terminalHe told me to do what we had to doI told him that once it was done we would retest the system to make sure everything was okI then asked if he would like a ride home while we got the work doneHe said yes and we took him homeCustomer stated to *** when he came to pick up his vehicle that he did not know that he was going to be charge labor*** told him that he was standing there when I told him it was going to be hour labor to do the addition workHe stated ok and paid the bill
Revdex.com:I have reviewed the response made
by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. In my initial phone call to the business, right after I drove the vehicle home from their shop, I DID inform the manager that the car would not shift AND that there was a terrible "clunk" and then complete non shifting of the vehicle while on my `mile drive home. He told me to bring the vehicle back in the morning. My husband went down to the business and waited for it to open the following morning and told them the vehicle was not drivable. They told him they would send someone out to our home to "check it out." While I waited for them to show up or call, (I waited well over one hour), and I did not receive any call, I needed the vehicle and thus called for a tow to the dealership as it was apparent to me that my issue with Driver's was not their immediate concern. I received no other phone call from Driver's. While at the dealership they checked everything out and found that the oil had been way over filled and that the transmission fluid had been drained, nothing on the dip stick and nothing left to drain. They informed me when I picked the car up that I still could have problems with the transmission in the next few months. While the car is seven years old, it only has 26,miles on it and I have never had any problems with the vehicle. If within the next three months of average driving I have problems with the transmission I do believe that it will be a direct result of the negligence of Driver's. If after that time there is no further problem with the transmission then they have lucked out, but in the mean time, they are responsible for any transmission problems I may have in the near future. I did not ask for my money back from the money I paid them even though there was total negligence on their part, I only asked and received reimbursement for my additional expenses due to their negligence. I am still concerned regarding any problems with the transmission within the next three months and I feel if there are problems, it is a direct result of their negligence.
Regards,*** ***
*** *** came in *** *** *** to have a power steering leak addressedThe power steering pump, high pressure hose, and return hose was replacedThe system was also flushed to remove any contaminates and replace fluid with newA new drive belt was also installed with no additional labor due to
the fact that it had to be removed during the repair to the power steering pump
*** *** returned on *** complaining of a whining noise while turning and also that there was a rattling noise when she turns on her ACFirst the technician visibly inspected the repairs that were completed in ***The technician did not find any leaks, and we did not duplicate a whining noiseNext the technician turned on the ACWhile the vehicle was in the shop we did notice that the tensioner began to jump with the extra loadWe checked her vent temperatures inside with a laser thermometer, and then checked the pressures with a pressure gaugeThe pressures on both the high side and the low side were well within specifications and the vent temperatures are within range as wellThe spring that applies the tension to the pulley and then keeps the proper tension on the belt is weakThey weaken over timeThis vehicle has *** miles on itIt is a failed component and needs to be replaced
*** ***’ vehicle has additional concernsThis is a component that was not replaced during the repair, and to suggest that we intentionally damaged this component is absurd
*** *** posted a complaint to our website and a representative of Driver’s Auto Repair contacted *** *** on *** *** was re-explained everything, She also agreed to bring in the Car on *** for us to perform the repairs on her vehicle at a slightly larger discount than previously offeredOriginal price was for $***Second offer was for $***The offer that she agreed to return, and have the work completed was for $*** for parts and labor to replace the drive belt tensioner assemblyShe did not show up for her appointmentThis is a fair estimate for the repairs needed, and all parts and labor that we install on vehicles come with an industry leading 3yr, 36,mile prorated limited warrantyOn her visit on *** we also arranged to have *** *** dropped off at work with our complimentary shuttle serviceWhen *** *** declined the repairs we did deliver the vehicle back to her place of employment so as to not further inconvenience herWe have locations throughout the *** Area and a great customer baseIf *** *** does not trust us, then we hope that she can find a facility that she does trust
The reduced price offer of $*** for parts and labor, tax included stands through *** *** ** ***
*** *** also has a Synchrony Financial (Formerly GE Capital) Line of Credit through their Car Care One Program that she applied for at Driver’s Auto RepairThe additional information that most customers do not realize is that Driver’s Auto Repair Pays the Interest on the Repairs that are financed through the programIt is interest free to the customer as long as they pay it off within the specified timeIn the case of the repairs completed in ***, $*** if spread over the months came out to be $*** per monthSaving *** *** Interest in the amount of at least $*** and in most cases $***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have had my car examined by two reputable car repair
companies here in *** ** on *** & *** and they both say that my car
does not need a belt tensioner as Drivers Auto Repair has notedThe problem is
the AC compressor is going bad so another bad call on Drivers Auto again. I trusted in this Company and they are not to be trusted
They also advised me to replace my belt which was
another bad call by Drivers Auto. If I
had never gone to Drivers Auto, my car would not be in the shape that it is in
now. Yes, I do have a lot of miles on my
car but typically you can drive an *** about 300,miles, it was a good running car before bringing it to Drivers Auto for a small leak in my power steering back in ***, which by the way cost me $*** with the belt. Just like the other car repairmen have stated
the compressor generally does not go bad on a car unless something has been done to
it
Drivers Auto suggested that I receive their credit
card so that they can continue to gouge me and since the service in *** my car
has not run the same. I will now have to
get a new car sooner because of their service. They have not saved me money but have cost me thousands of dollars
[Provide details of why you are not satisfied with this resolution.]
Regards,
Mrs*** had the vehicle towed to *** *** where it was inspected and found that the transmission fluid was low quartsThe fluid capacity for this vehicle is just under quartsMrs*** residence is miles away from Driver’s Auto RepairDriving miles with the fluid being quarts low would not do any permanent damage to the transmissionNowhere on the invoice given to Mrs*** by Munday Mazda does it state that there could be any future problems with the transmission as stated by Mrs***Mrs*** request to have the transmission replaced on a year old vehicle if there is any future problems whatsoever with the transmission is very unreasonable demandDriver’s Auto Repair has done everything Mrs*** has requested and tried to make Mrs*** happy
*** *** called and stated that her car would not startShe would turn the key and nothing would happenI informed her that we could have the SUV towed to our shopThe tech checked the vehicle out and found the starter need to be replacedI worked up the estimate at the correct labor time
of hours at our correct labor rateI then put the part in the system and the system marked the part up accordinglyThe estimate was roughly $*** and that included the towAt that time *** *** called about the estimateI gave him the price and felt that was high and wanted the tow bill removedI stated the repair had to be over $*** for the free towHe said he would talk to his *** and call backA few minutes later *** *** called about the estimateI informed her that I had spoken with her *** and he said he was going to talk with her about the repair with herShe said he did not tell her so I explained everything to herShe said she wanted to check pricing and call me backShe called back a little later with estimates from different shopsI said I would match the price of the lowest one with no problemAs any competitor would doShe also said she saw a coupon on our web site that said free tow with repairs of $*** or moreI had never seen this coupon and to the best of my knowledge know the repair had to exceed $*** for free towingI informed *** *** that I was new to the company and if she could tell me where she saw the coupon, I would look at it and honor it if it appliedI then got on our site where she said the coupon was and it was thereI told *** *** that I saw the coupon and would have no problem applying to her invoice along with the price match of our competitorWitch I’m sure the estimate did not include FREE towingAt that point she said to do the repairI explained the parts had to be ordered and that would take some timeWe did have other car ahead of hers that held the tech up long than expectedAfter the starter was replaced and everything was back together, the tech started the SUVThe SUV started sluggishWe did not know how the SUV started before because it was towed in and did nothing when the key was turnedHe did more diagnostics at NO extra cost to the customer to find out whyHe informed me that the codes were pointing to the crank sensor having a problemI asked him had to remove the sensor when doing the repairHe stated the sensor was not removed nor unplugged during the repairI work up the estimate for the new repair and I called *** *** to inform her of what we foundI explain what we know up to that point and informed her if we did the repair I would do it at a discounted price because she was already doing business with usShe state that she would hold off on that repair and need to pick the SUV upShe came in that night around and did not like the way the SUV was startingThe manager came to get me from the back shop where I was lending a hand to the techAfter trying to explaining many times to *** *** and her *** that we were unaware of how her SUV was starting prior to the repair because again it was towed in and not doing anythingIf there were other issues we would not know this until after getting the SUV to startThey did not like my explanation and I apologized to them from me not explaining the situation clearly enough for them to understandI told them both that I wanted then to be happy want would have my tech recheck his work to verify the problemShe said she could not leave the SUV that night be would return on ***I said that was fine and we would recheck the SUV then and go from there*** *** never did not return on *** like she said she wouldShe then called me on *** *** stating that she took the car to another shop to have the repair done and wanted us to pay for the laborI informed *** *** that she agreed to bring the SUV back to us that *** *** *** witch she chose not to returnBy her taking the SUV elsewhere and having them do a repair to something she thinks we did voided her warrantyShe had a warranty with Driver’s Auto Repair on our work, NOT another shopI did nothing but try to help *** ***There was nothing dishonest or manipulative about any of my actionsI was insulted by *** *** saying that I purposely damaged her vehicle when I’ve done nothing but try to help herHad she returned to Driver’s Auto Repair on *** like she agreed and we found a problem with our repair, it would have been fixed under warranty and at no extra cost
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
At this point, *** *** is just becoming aggressive and derogatory and wants to make it seem like Driver’s Auto Repair does not do business in a professional and upstanding way, which we doThe force with which she is reporting the incident at this point almost seems like a personal attack against our General ManagerWhen the vehicle came in, it was towed in because it would not startTherefore, the check engine light or any other series of problems could have been going on with the vehicle that Driver’s Auto Repair would have no knowledge of since the would not startNo vehicle repair shop can completely diagnose a vehicle that it cannot startAll work was done in good faith and discussed with the customer at lengthWe offer a fantastic warranty which the customer was not only made aware of but also encouraged to use and bring the vehicle back to find out the problem*** *** made the appointment to bring it back and then never showed upWe have no control over that, but it states clearly in the warranty section of the invoice, which was signed by the customer, that if they take the vehicle somewhere else, the warranty is voidWe cannot take the word of a competitor that there are other issues with the vehicleDriver’s Auto Repair is required to inspect it ourselvesIf *** *** did not feel comfortable taking it back to the Driver’s Auto Repair #***, we have other shops she could have taken it to and had the same warranty work doneWe cannot be held responsible for monies paid by *** *** to another shop without having first inspected the vehicle ourselves to see if there was anything we did wrong
By the tone and content of *** ***’s responses, she seemed to not trust the work from the moment she came into the shopIf that is the case, she could have taken her vehicle to another shop and had the work done there and not done any work with Driver’s Auto RepairThe last response had profanity and insults and didn’t really give any new information as to why she did not accept our resolutionAt this point, it does not seem like she wants to work to resolve the issue, just point the blame at Driver’s Auto RepairWe did the work in good faith and offered to work with herThe work was done and approved by the customerWe will not refund any money to *** ***, nor do we feel we have done anything wrong
We continue to be here to try to work towards a resolution, but we will not simply offer a refund because the customer is cursing and insulting us
Driver’s Auto Repair
The customer did not say any reason why they do not agree with our resolution so I have no idea how to respond back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The issue actually belongs to the shock absorber manufacturer for having a faulty product; I will accept the $service credit from *** *** if he will provide documentation to my email *** or mailed to my home address which he has on record. My frustration is not related to *** ***, but to his predecessor who over months repeatedly said he was addressing the issue, when it is clear he was not
***
Mr***s came in on *** because he was having issue with his batteryUpon checking the battery it tested badly, we also noticed that the old battery had been leaking acid all overI told Mr***s
that the battery along with one of the terminal, had to be changed and that we had to clean up the acid from all aroundI told him the cost of the battery and I explained that it would be a half hour of labor for the cleaning and to replace the terminalHe told me to do what we had to doI told him that once it was done we would retest the system to make sure everything was okI then asked if he would like a ride home while we got the work doneHe said yes and we took him homeCustomer stated to *** when he came to pick up his vehicle that he did not know that he was going to be charge labor*** told him that he was standing there when I told him it was going to be hour labor to do the addition workHe stated ok and paid the bill
Revdex.com:I have reviewed the response made
by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. In my initial phone call to the business, right after I drove the vehicle home from their shop, I DID inform the manager that the car would not shift AND that there was a terrible "clunk" and then complete non shifting of the vehicle while on my `mile drive home. He told me to bring the vehicle back in the morning. My husband went down to the business and waited for it to open the following morning and told them the vehicle was not drivable. They told him they would send someone out to our home to "check it out." While I waited for them to show up or call, (I waited well over one hour), and I did not receive any call, I needed the vehicle and thus called for a tow to the dealership as it was apparent to me that my issue with Driver's was not their immediate concern. I received no other phone call from Driver's. While at the dealership they checked everything out and found that the oil had been way over filled and that the transmission fluid had been drained, nothing on the dip stick and nothing left to drain. They informed me when I picked the car up that I still could have problems with the transmission in the next few months. While the car is seven years old, it only has 26,miles on it and I have never had any problems with the vehicle. If within the next three months of average driving I have problems with the transmission I do believe that it will be a direct result of the negligence of Driver's. If after that time there is no further problem with the transmission then they have lucked out, but in the mean time, they are responsible for any transmission problems I may have in the near future. I did not ask for my money back from the money I paid them even though there was total negligence on their part, I only asked and received reimbursement for my additional expenses due to their negligence. I am still concerned regarding any problems with the transmission within the next three months and I feel if there are problems, it is a direct result of their negligence.
Regards,*** ***
*** *** came in *** *** *** to have a power steering leak addressedThe power steering pump, high pressure hose, and return hose was replacedThe system was also flushed to remove any contaminates and replace fluid with newA new drive belt was also installed with no additional labor due to
the fact that it had to be removed during the repair to the power steering pump
*** *** returned on *** complaining of a whining noise while turning and also that there was a rattling noise when she turns on her ACFirst the technician visibly inspected the repairs that were completed in ***The technician did not find any leaks, and we did not duplicate a whining noiseNext the technician turned on the ACWhile the vehicle was in the shop we did notice that the tensioner began to jump with the extra loadWe checked her vent temperatures inside with a laser thermometer, and then checked the pressures with a pressure gaugeThe pressures on both the high side and the low side were well within specifications and the vent temperatures are within range as wellThe spring that applies the tension to the pulley and then keeps the proper tension on the belt is weakThey weaken over timeThis vehicle has *** miles on itIt is a failed component and needs to be replaced
*** ***’ vehicle has additional concernsThis is a component that was not replaced during the repair, and to suggest that we intentionally damaged this component is absurd
*** *** posted a complaint to our website and a representative of Driver’s Auto Repair contacted *** *** on *** *** was re-explained everything, She also agreed to bring in the Car on *** for us to perform the repairs on her vehicle at a slightly larger discount than previously offeredOriginal price was for $***Second offer was for $***The offer that she agreed to return, and have the work completed was for $*** for parts and labor to replace the drive belt tensioner assemblyShe did not show up for her appointmentThis is a fair estimate for the repairs needed, and all parts and labor that we install on vehicles come with an industry leading 3yr, 36,mile prorated limited warrantyOn her visit on *** we also arranged to have *** *** dropped off at work with our complimentary shuttle serviceWhen *** *** declined the repairs we did deliver the vehicle back to her place of employment so as to not further inconvenience herWe have locations throughout the *** Area and a great customer baseIf *** *** does not trust us, then we hope that she can find a facility that she does trust
The reduced price offer of $*** for parts and labor, tax included stands through *** *** ** ***
*** *** also has a Synchrony Financial (Formerly GE Capital) Line of Credit through their Car Care One Program that she applied for at Driver’s Auto RepairThe additional information that most customers do not realize is that Driver’s Auto Repair Pays the Interest on the Repairs that are financed through the programIt is interest free to the customer as long as they pay it off within the specified timeIn the case of the repairs completed in ***, $*** if spread over the months came out to be $*** per monthSaving *** *** Interest in the amount of at least $*** and in most cases $***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have had my car examined by two reputable car repair
companies here in *** ** on *** & *** and they both say that my car
does not need a belt tensioner as Drivers Auto Repair has notedThe problem is
the AC compressor is going bad so another bad call on Drivers Auto again. I trusted in this Company and they are not to be trusted
They also advised me to replace my belt which was
another bad call by Drivers Auto. If I
had never gone to Drivers Auto, my car would not be in the shape that it is in
now. Yes, I do have a lot of miles on my
car but typically you can drive an *** about 300,miles, it was a good running car before bringing it to Drivers Auto for a small leak in my power steering back in ***, which by the way cost me $*** with the belt. Just like the other car repairmen have stated
the compressor generally does not go bad on a car unless something has been done to
it
Drivers Auto suggested that I receive their credit
card so that they can continue to gouge me and since the service in *** my car
has not run the same. I will now have to
get a new car sooner because of their service. They have not saved me money but have cost me thousands of dollars
[Provide details of why you are not satisfied with this resolution.]
Regards,
Mrs*** had the vehicle towed to *** *** where it was inspected and found that the transmission fluid was low quartsThe fluid capacity for this vehicle is just under quartsMrs*** residence is miles away from Driver’s Auto RepairDriving miles with the fluid being quarts low would not do any permanent damage to the transmissionNowhere on the invoice given to Mrs*** by Munday Mazda does it state that there could be any future problems with the transmission as stated by Mrs***Mrs*** request to have the transmission replaced on a year old vehicle if there is any future problems whatsoever with the transmission is very unreasonable demandDriver’s Auto Repair has done everything Mrs*** has requested and tried to make Mrs*** happy
We are currently looking into the situation and will update shortly
Driver's Auto Repair