Drivesmart Auto Care Reviews (%countItem)
Drivesmart Auto Care Rating
Address: PO Box 11 310 Main St, Toms River, New Jersey, United States, 08754-0011
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+1 (732) 301-3521 +1 (732) 244-1730 |
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Drivesmart has called multiple times and sent correspondence to me regarding a car warranty. I never had a warranty thru their business and never contacted them. They are threatening on the phone and asking for $146 to continue my 'non-existant' warranty.
Hello Ms.,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department as added your telephone on to our internal Do Not Call list. This will stop our offices from contacting you. Please note that by DriveSmart placing your telephone number on our Do Not Call list, it will not prevent other companies from contacting you for similar products or services. To stop all unwanted calls, please look into the National Do Not Call Registry. Thank you.
I am trying to cancel my warranty coverage. They are telling me they WONT cancel it unless I show them proof of coverage with another company. That is illegal and I intend to contact the police dept and state AG to file multiple complaints. You are taking advantage of senior citizens with your lies. No proof of coverage is needed to cancel my coverage.
Hello Ms.,
Thank you for leaving a review regarding your experaince with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has looked into your account notes and reviewed all calls related to your account. After enrolling in our policy on 10/22/2019, you contacted our customer service department on 2/10/2020 stating that you were previously enrolled with a different company and you had been trying to cancel it to no avail. Our agent assisted you the best he could and deferred a payment for you in order to finalize a cancellation with the other company you had. You contacted us again on 2/19/2020 stating that your sister recently enrolled you in another policy for the vehicle and that you were going to compare the two before making a decision to cancel. On 2/20/2020, you called a few times and spoke with a customer service agent regarding cancelling our policy. The agent asked that you fax in documentation to alleviate any delay in cancellation by mail. You agreed, but called back the same day stating your lawyer stated you did not have to send any documentation to cancel. It was explained to you that since your account was fully activated at this point and in effect, some type of 'intent of cancellation' correspondence would be required per the policy handbook. When a policy is in effect, a consumers intent to cancel document is required by the administrator to finalize a cancellation. This is meant to protect you as a consumer as well as the administrator to avoid being liable for any claims to arise during or after a cancellation. To date, we have not received any written or faxed intent to cancel from you. At this point, your account is in active status. If you would like to cancel coverage, we would require a written notice of cancellation from you, the consumer. We ask that you include on this letter your ending odometer miles for our accounting office to see if your account qualifies for a pro-rated refund. The instructions are listed in your policy handbook in section 'J. Cancellation and Renewal'. You may send this cancellation request directly to our office at ....Once we receive this, your account will be cancelled entirely. If you have any other questions or concerns, we ask that you contact us at Monday-Friday 9AM to 5PM eastern time and ask for a member of management for additional assistance.
UNAUTHORIZED TRANSACTIONS WHILE SPEAKING WITH MY BANK!!! Was told they had an A+ rating with Revdex.com and to go to ***. I actually fell for the scam and first red flag- they asked for my plate # and I said no. I was going to finish the call to get the coverage thinking it was legit and while trying to put my deposit down with my Visa I was told by the “manager” I who was completing the transaction, Steve S, that *** would block the transaction because he wasn’t “swiping my card”. He told me I just needed to approve it. I I got an email alert from my bank saying they saw “unusual activity” showing a company called “Drive Smart” in Lakewood NJ was trying to debit my account- wasn’t the same company name he told me!! I told him I would call my bank to confirm why his transaction couldn’t be approved and he didn’t want to end the call. Kept telling me to wait for a text message, email, “something”-DID NOT WANT TO END THE CALL. When I called my bank to see what was really going on-WHILE VERIFYING MY TRANSACTIONS WITH THEM- this company attempted to run my debit card 3 more times causing my account to freeze!!! They couldn’t even get thru the verification process cause Mr.S*** was running my account WHILE TALKING ON THE PHONE WITH THEM!!! Not only was he trying to take the “deposit” of $160-there was another $10,$25,$75. Meanwhile I am getting calls BACK TO BACK as he said he would call back so I could speak with my bank. Now that I have to close my account and get a new card issued-I had to call several companies who direct debit from my account and provide different information so their REAL debits will not be declined!! Steve calls back- I tell him what he did- tries to throw me the sales pitch or what happened! I told him to remove my number from his call list and I would be reporting this!!!
BEWARE!!!!
On Wednesday 1/15/20 I was contacted by a local number who I thought was my doctor. I was mistaken and it was a call from Drivesmart telling me my Warranty is up on my car and they told me about the services. The women told me that if I paid the deposit I could look at the informations and cancel at anytime. I thought it sounded worth looking into and paid the $149.90. I was sent an email, TWO DAYS LATER but they got my money right away. Here is part of the the email: If, for whatever reason, you decide you've changed your mind you'll be able to use this 30-day window to receive a full refund of your initial deposit. On 1/20/20 I decided that I wanted to cancel because I probably already had some kind of warranty because I just got the car and after talking with the dealership, I knew I made a mistake signing up. I called their customer service line and connected with a man who, when I said I wanted to cancel, put his “supervisor” on the phone. I tried to hold my ground and continue to say I just want to cancel and he continued to call me rude and try to convince me to keep the plan. He continued to talk over me so my boyfriend got on the phone. He then told us you can’t cancel over the phone but didn’t tell us how. The call ended with the supervisor hanging up on us. I called back and after being told the supervisor was in a meeting I was finally put on with someone else who continued to badger me. He told me I need to provide proof of my warranty in order to get out of the contract. I told him no because I don’t want them to have that information. He continued to tell me I can’t cancel. I was so frustrated and sick I was crying by the end but he didn’t care. He finally told me that I have to send a notarized letter to cancel. When I brought up the reviews I have read he said they aren’t affiliated with Drivesmart, they are a different company that starts with an O and they have a good rating on Revdex.com. I have never felt so disrespected! Cancel and Refund Please!
Hello Ms.,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has review all the calls and notes related to your account. After enrollment on 1/15/2020, you contacted our customer service department on 1/20/2020 with the intent to cancel. You stated the dealership had told you that a warranty was in place on the vehicle already. Your current mileage on the vehicle indicates that your factory warranty on the vehicle was expired. This was the reason for our enrollment department to reach out to you in the first place and our customer service agent was asking to double check with your dealership that what you were told was correct. He attempted to give you the option to send us over this documentation for review to ensure that any dealer related warranty was still in tact as well as a high enough level of coverage to handle the components related to your vehicles needs. When you declined to do this, you were placed on hold to finalize your cancellation request with our customer care manager. Before submitted the cancellation request on your behalf, he tried to give you all the available options to keep your extended service contract with us active. When you declined, he proceeded with the cancellation request on your account. Due to the contract not being in effect yet, we were able to cancel the account without any required documentation. Your deposit was refunded on 1/20/2020 in full, the same day as your cancellation request. Also, any future billing attempts have been suspended as on 1/20/2020. We regret your decision to cancel the extended service contract with DriveSmart but thank you for giving us the opportunity to serve you. If you have any additional questions or concerns, feel free to contact us at .... Monday-Friday 9am to 5pm Eastern time and be sure to ask for a member of management. Thank you.
This company is a complete sham - they are taking advantage of my 85 year old mother and trying to talk her into keeping a policy when she doesn't even drive. She is on the Do Not Call list but still gets calls. Thomas J, the supposed GM of Customer Service, is rude and unprofessional. Stay far away from this company.
I purchased auto warranty from them with the option to cancel within 30 days. After reviewing the coverage they sent in the mail, my husband and I decided it wasn't for us so I called to cancel only they wouldn't let me. After spending almost an hour and talking to two people (one very rude man) I was assured that someone from the cancellation department would contact me within 2 business days and they never have. I wish I had done my homework it would have been easy to see that there are nothing but bad reviews out there for this company. I guess that it's a $201 lesson learned for me.
Hello Ms.,
Thank you for leaving a review regarding your experience with DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department has reviewed all notes and calls related to your account. On 11/21/2019, you were contacted by our enrollment for an offer to review our vehicle service contract for the 2016 Lincoln MKX. You agreed to a 30 day review period by securing a $201 deposit towards the policy, which would be refunded if you decided to opt-out within 30 days. The policy was then shipped out to you on 11/22/2019. On 11/27/2019, you called into the customer service department with an intent to cancel. You felt as though the policy handbook had too many 'loopholes'. Our customer service representative was making an attempt to thoroughly explain any terms and conditions in the handbook that might have been miscalculated. The call was disconnected or hung up after some time and the customer service representative immediately called back twice, with no success in reaching you. Our customer service representative called back on 11/29/2019, 12/2/2019, and 12/3/2019 again with no success in reaching you. On 12/4/2019, you called in to the customer service with the intent to cancel. The representative explained to you the cancellation procedure, provided our address to submit a written notice of intent to cancel, and explained that you will be receiving a refund within the next 24-48 hours. On 12/4/2019, a refund in the amount of $201 was sent back to your account. We received your letter of cancellation on 12/9/2019 and fulfilled the closure of your account as well as ceased any future billing. If you have any questions or additional concerns, feel free to contact us at Monday- Friday 9AM to 5PM eastern time. Thank you.
I received a call from DriveSmart today that originally told me it was to continue my current coverage. I informed them I don't have current coverage and he said, it's to put back the same coverage that was originally on the vehicle when it was new. He claimed they were a "Licensed Service Provider for Dodge" and proceeded to explain the available coverage. I was then apparently transferred to Lonnie B... who repeated much of the same information, and added that they were "Licensed Underwriters for Dodge" and claimed there was an affiliation with Nascar and specifically car #52. Once he was done, I asked where their company was located, and was informed it was out of South Toms River, NJ so I wanted to know why they were calling from a Michigan number...I got a vague explanation for that. Lonnie then gave me 3 options for down payments and monthly payments. When I said I wanted to think about it and check into some things I was told this needed to be accepted on this call or it would be closed out. I let him know then that they should close it out and before I could say anything else Lonnie made some rude comment about "I can't do this with her" and hung up on me. Their sales tactics are extremely high pressure which makes it appear this is a very shady company. I would definitely be leery of dealing with this company and especially of sending them money.
Hello Ms.,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. For quality control purposes, we record all calls from start to finish. When we receive a complaint, our compliance department utilizes these recordings to verify any discrepancies with our enrolling agents. Unfortunately, we were not able to locate any calls related to the phone number you have provided here or by name. If you received a call from us on a different telephone number than provided, we would like for you to contact support and provide that telephone so we can investigate this issue. In the meantime, we've placed your telephone number on our Do Not Call list in order to prevent any future calls. If you do wish to receive a quote for a DriveSmart extended vehicle protection plan, feel free to call in to customer support at ... and speak to a senior customer care representative regarding your options. We apologize again for any issues caused and thank you for bringing it to our attention.
I opted to purchase a car warranty plan through this company with the misunderstanding that my current contract through the dealer I purchased my car from did not have a vehicle warranty when in fact it did. I called to cancel my plan and got ahold of the supervisor Chris who fought me trying everything possible to get me to not cancel even after I insisted I did not need it. I told him my current policy through the dealer was just fine but he would not grant me my request without taking another look at both of the contracts. I tried calling back again after looking at the contracts but was told multiple times by other employees of their office that he would call my back in a matter of minutes or when he got off the phone when he never did. Finally after nearly 5 days I got ahold of Chris again. He did the same thing trying to convince me dragging on the conversation hoping thag I would hand up the pone and insinuating that I did not know what I wanted or needed for a plan. He would not listen to my request even though the contract mailed to me by Drive Smart stated that a customer could cancel a policy at any time. The contract also stated that a customer could receive a full refund within 20 days of the initiation date assuming that no prior warranty claims were made. I suspect that the company held me off long enough and the supervisor "ghosted" me to insure they would keep the down payment. I was able to get the supervisor to give me the information I needed to cancel the policy only after raising my voice at him.
Hello Mr.,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, we've reviewed all notes and calls related to your account. On 11/2/2019, you enrolled in the DriveSmart vehicle protection plan for the 2013 Infiniti G37. You were given a 30 day review period to look over the coverage at this time and secured it with a risk-free down deposit that was to be refunded in full if you made the decision to cancel coverage. You contacted the customer care department on 11/13/2019, shortly after receiving the booklet. During this call, you stated that you were going to request a copy of any coverage you may have had already in place from the dealership and review it with ours. You stated that you would call back after reviewing both, if your decision was to cancel ours. The last documented call for you was on 11/20/2019. In this call, you stated your intent to cancel coverage due to making the decision to keep your vehicle covered under the pre-owned certified coverage provided through your dealer. Our customer service rep was explaining to you the differences between the two however, you still decided it was best to cancel coverage with us. Our rep explained the cancellation instructions to you regarding a written notice of cancellation, provided you with the proper address for that, and alerted you about receiving your full refund back within the next 2-3 business days. A 'pending cancellation' request was placed on your account and we refunded the deposit in full to you on 11/20/2019. Your account is currently cancelled for any future billing. If you have any additional questions or concerns, feel free to contact us at the support department Monday - Friday 9AM to 5PM Eastern time and be sure to ask for a member of management. Thank you.
I called Drive Smart Warranty Co. and agreed ed to a account and paid $200.00 down payment on my
my 2014 Chevy Malibu Contract ***. After talked to family because of my age 84 years old it was agreed I should not drive. Called Drive Smart and told them to cancel and return depot they said I must 30 days to cancel and get payment back. I mail them certified letter return receipt on Oct.25. I called drive smart to see if they cancelled. first he said it wasn't relieved but then said I sent it to the wrong address. He said after The letter I called and said I change my mind which did not happen. On Nov. 11 I mailed a Priority Mail Express letter for cancellation.On Nov.14 a welcome letter from Matrix thanking me for the contract with Drive smart stating they had a contract for $3309.00 Less the $200.00 down I paid. I called them and canceled I ask for a conformation No. she said she did not have her name was DIZ. I dont know if they cancelled or not.
Hello Mr.,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us have been less than satisfactory. Due to the nature of the complaint, our compliance department has reviewed all of the calls relating to your account. On October 17, 2019, you enrolled in the DriveSmart extended vehicle service plan with a 30 day risk free review. You placed a deposit towards the plan that day to secure the review period and the paperwork was sent out to you just the day after. On October 31, 2019, we received a cancellation letter from you but it was not for our company. On this letter had the name, 'Vehicle Assurance', with their policy. One of our agents reached out to you regarding this letter and you explained that your intentions were to send this letter to Vehicle Assurance, a non affiliated company that provides similar services as DriveSmart. An agent helped retrieve the address to that company so that you could re-ship the letter to this other company. On November 14, 2019, you called us asking about the cancellation. As no cancellation was processed on our end, as the last time an agent spoke with you it was clarified that your intentions were to cancel the other provider. After attempting to explain, you decided that you wanted to cancel both accounts. We proceeded with a cancellation on our end and processed a refund for you that same day in the full amount of $200. Your account has been discontinued for services on November 14, 2019. If you have any other questions or concerns, feel free to contact our support department at Monday-Friday 9am to 5pm Eastern time.
They seem pretty professional, but when you listen to them and then say no thank you. There is no professionalism --- they just hang up! -- no thank you for your time or have a good day. $3,300 quote to extend a 90,000 mile 2012 honda odyssey warranty 3 years -- just doesn't seem worth it to me based on my driving profile.
I *** was asked by my husband *** to enter into a fully refundable warranty contract for an automobile we own (2012 BMW 740) that was supposed to include a 30day full refundable trial period. After further researching the company DriveSmart and.all.of the complaints against it we decided to cancel the contract and sell the vehicle. We called numerous times to try and cancel and were transferred to one rude and predatory representative to the next and they refused to cancel our contract. I was beyond stressed and frustrated by this experience and visited my son in law who works for one of our state congressmen. He called on a recorded line and spoke to another terribly rude and ignorant representative who refused to speak with him even with me giving permission to speak for me. So I got on the line and asked multiple times to cancel the policy and was denied . The representative went as far as saying I had to send a certified copy of my bill of sale for the vehicle! I told him it was none of his business why I am cancelling and to just cancel the policy! He said he would not do it over the phone I had to send a certified and notorized letter to which I mailed out. I am totally disgusted and hurt by this companies predatory practices and will be asking for their company to be reviewed by the state attorney general.
Hello Ms.s,
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the complaint, our compliance department review all notes and calls related to your account. On 9/25/2019, you spoke with an enrolling agent regarding the vehicle protection plan on your 2012 BMW 740i. You agreed to putting a deposit down of $350 to receive the policy for a 30 day review period risk free. It was explained that you had until 10/25/2019 to easily cancel the contract and get a refund of the $350 in full. If no cancellation was placed on the account within those 30 days, the account would then take effect on 10/25/2019 and the first monthly payment would be auto-billed. On 10/23/2019, someone called in on your behalf to cancel the policy. He claimed to be your Power of Attorney. We do not authorize an individual to cancel a policy on your behalf without approval from the policy holder. Our customer service representative kindly told the individual to fax or email proof of Power of Attorney in order to allow him to be authorized to make decisions regarding your account. This was never done. The policy then took effect on 10/25/2019 and the first monthly payment was captured. The last call related to your account was on 11/5/2019. Your son-in-law reached out to us demanding the account to be cancelled. Our customer service manager then explained that we needed to speak to you or have your approval to speak to him in order to make decisions related to your account. You spoke with us directly and demanded us to cancel the policy. It is policy and procedure to ask for a reason for cancellation as we use that data in order to consistently upgrade our services and consumer experience. The reason for cancellation was unclear. Eventually, the customer service manager proceeded to give you the instructions on how to cancel that policy that is in effect. He explained that a letter of cancellation was required and provided the address to send the letter to. He placed the account in a pending cancellation status after ending the call with you. However, the account is still active to date as the letter of cancellation has yet to be received. The letter of cancellation is written consent from the customer to cancel the contract to protect from being billed any further as well as protecting the administrator to be liable for future claims. In good faith, we will proceed to manually cancel the account without the required letter to cease further billing. In order to check if you qualify for a pro-rated refund, we do ask that you send us the letter of cancellation with the vehicle's ending mileage in order to properly calculate. If you have any questions, please call support at ....and ask for the customer service manager. Thank you.
I was contacted by a Drive Smart sales representative and was told my current warranty would be expiring soon. I thought, and was led to believe, this was an extension of the current warranty I had on my truck. As such, I paid in full ($2,941.00). Once I realized this was a third party I wanted to cancel. My daughter faxed the cancellation request to Frankie W on June 6th. Mr. W contacted me once he received the request for cancellation via fax, similar to others, he tried to talk me into keeping the warranty. We were finally told to write a letter and send it to the company. This was shipped UPS next day air on 06/14/19 and received by Drive Smart 06/17/19. To date I have not received the refund. Over the past 8 weeks, my daughter has contacted Drive Smart several times as I have given permission for Drive Smart to communicate directly with her to handle this on my behalf (I am hard of hearing). On these occasions she has been told the following:
The refund processing can take 6 weeks.
The refund process can take 6-8 weeks.
The request has been escalated.
The refund process can take 12 weeks and the request has been escalated.
It has been over 12 weeks and I still have not received the refund.
Hello ***
Thank you for leaving a review regarding your experaince with us at DriveSmart. We apologize if you feel as though your interactions were less than satisfactory. Due to the nature of the complaint, we've reviewed the calls and notes related to the account. Per our records, your cancellation letter was received in our office on 6/17/2019. On that date, a full cancellation was processed on your account and forwarded to the administrator on 6/22/2019. A pro rate typically takes 4-6 weeks (sometimes sooner) from the point of cancellation to receiving date. After the official pro rate calculation was completed, a customer service representative contacted the phone number on file to let you know the exact amount of the check and the date it would be mailed. On 8/6/2019, the check was officially sent out to the address on file. We send our checks out by certified, signature-required priority mail. This requires the receiver to be home to sign for the parcel otherwise, it is typically left in the local post office to be picked up. After about a month, it will be delivered back to the sender. At this point, the check should have been received. If you have not received the check yet, we advise to call our customer care department at *** Monday-Friday 9AM to 5PM eastern time and ask to speak to a member of management to fetch the tracking number affiliated with your check. If it can not be tracked for any reason, we would be more than happy to cancel the existing check and issue a new one. Thank you.
I was told that a policy that I was pushed into purchasing was cancelable within 30 days. I called to cancel within 24 hours and was not allowed to do so without listening to their 20 questions as to why I wanted to cancel. Within my consumer rights, I did not have to supply a reason, and continued to tell them to cancel the policy. I was working and finally had to hang up to take a patients vital signs. I called back again and the same thing happened. I spoke to 4 different representatives and all gave me the same run-around.
Hello Ms. Lough,
Thank you for leaving a review regarding your experaince with us at DriveSmart. We apologize if you feel as though your experaince was less than satisfactory. Due to the nature of the complaint, we have review all the calls and notes related to your account. On 9/16/2019, the enrolling agent contacted you regarding extending the service contract on your vehicle. During the call, the agent stated to you that your vehicle can be taken to any Kia dealership, not that we were sanctioned by Kia or affiliated with them in anyway. The agent gave you all of the options available to you in regards to deposit options to hold open your 30-day review period to receive and look over the information to make a final decision. The call was rushed as you were at work at the time. You provided the authorization to place the deposit of $160.25. Our verification department verified that all was agreed up within the terms and conditions. That same day, you called in to the customer service department to cancel the account. You spoke with a representative who was attempting to help your issue but you hung up before he can get upper management to handle your cancellation request. The representative attempted to call you back right away but it was forwarded to voicemail. You called back shortly afterwards, spoke to a member of management, and he processed your cancellation the same day and voided the charge of $160.25 which was returned to your bank immediately. If you have any additional questions or concerns regarding the status of your account, please call us at (*** Monday-Friday 9AM to 5PM Eastern time and ask to speak to a direct supervisor. Thank you.
I bought a warranty for my 2015 M4 with Nicholas Z on July 22, 2019. This is the receipt I was sent:
Vehicle Enrolled: 2015 BMW M4
Discounted Premium: $3710.00
Deposit: $350.00
Terms/Monthly Payments:
First Bill Date: 8.30.19
Automatic Billing or Paper Statements: Automatic
Deductible: $100.00
I come home to find a package telling me my warranty cost $5000!!!!! They even changed my mobile monthly payment from $190 to $193.75 and my payment plan from 18 payments with one payment waived to 24 PAYMENTS! They reviewed my call, confirmed the price I was promised and then kept shuffling me. I told them I would file a case and a supervisor told me DO WHAT YOU HAVE TO DO! Now I can't get a call back from the GM Josh P OR the Compliance Director Stephanie C !!!!!
NOW WITHOUT MY AUTHORIZATION THEY CANCELLED MY WARRANTY. I am out of other low prices warranty options as my manufacturers warranty expired in this song and dance. STILL NO CALL BACK FROM JOSH or STEPHANIE
Hello ***
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us has been less than satisfactory. Due to the nature of the complaint, our compliance department has reviewed the details and calls relating to your account. On 7/18/2019, you spoke with Nicholas regarding enrolling your 2015 BMW M4 in the DriveSmart warranty. The sales call determined that the price he quoted the vehicle for ($3710) was incorrect as the VIN (vehicle identification number) was not obtained to generate a true price quote. Unfortunately, that same day, our phone system and computers had abruptly crashed due to a power line issue. It was found that you spoke to the Rep Nicholas on an un-monitored line due to this issue and had requested an overview email of the details before the processing of your account. A customer service representative was alerted by Nicholas that you were requesting this information so when our systems were restored, he drafted up the email you were requesting per word of mouth by the Rep. A couple days later and the retrieval of the vehicle VIN, it was found during the policy processing that the price of the policy accurately generated to the price of $5489. Our customer service department attempted to contact you a few times regarding this matter but, we did not hear back from you. Due to you making a down deposit on your policy, we cannot hold your account in limbo without sending you the policy in the mail. They were required to discount the policy by $489 to $5000 in order for the policy information to be sent out to you and start your 30-day review period. Unfortunately, these issues happen from time to time when a VIN is not received upon enrollment but the point of the 30-day review period is to receive the policy booklet with the terms of the best plan chosen for your vehicle and if any issues were too occur, they can be address and fixed within the 30 days before the plan were to become active. Each policy is priced based on a class system of the vehicle. A BMW M4 is a high-class vehicle causing the price to be slightly higher than it would be if you were driving a lower-class vehicle such as a 2015 Chevrolet Malibu. You contacted our customer service department regarding the price difference on 8/13/2019 and on 8/20/2019. Many customer service agents attempted to explain this to you during both calls and assist you in a resolution. Unfortunately, due the inability to come up with a resolution with you within your 30-day review period, the policy had to be voided before the account would be activated. We were unable to accommodate the demanded price of $3710 based on the vehicle that was enrolled so the deposit of $350 was refunded to you. The matter was forwarded to Josh and Stephanie to deal with the Rep Nicholas who initially mis-quoted your account. He is no longer employed with our company. We would like to clarify that if a customer has an issue with their account, the point of contact would specifically be our customer service department agents and the customer service director Valerie. We apologize for any inconvenience that may have been caused due to this matter. If you would like to reinstate coverage or see if a different plan is feasible for you, call us at *** Monday-Friday 9AM to 5PM Eastern time and ask to speak with a manager for quotes.
Complaint: ***
I am rejecting this response because:
Complaint: ***
I am rejecting this response because:
Nicholas initially quoted me $4500, while I had a warranty offer for $3500 from another company. He told me he would give me $3710, do monthly payments for 18 months and waive a payment later to be able to match the quote. It was only on this condition that I agreed to the policy. BEFORE closing the deal, I did provide Nicholas the VIN of my car and approximate mileage. I have already provided the receipt showing my make and model listed on there as well. As a customer, I have a receipt for a product I purchased. I was given a price, I agreed, and I paid a deposit as I was running out of Manufacturer warranty. Now that I am out of Manufacturer's warranty, I can no longer go back and buy the aforementioned warranty. Leaving me with no warranty due to an error made by your company. No one that called ever left a voicemail or tried to email me about the warranty cost change. Additionally, when I did call, one of your employees not only raised his voice at me, he cancelled the plan WITHOUT my authorization. I had a warranty at this price, now I don't due to bad business practices by your internal staff. We have made a deal which I would like to be upheld by your company. I did what was asked of me when I agreed to the deal, gave all the information needed including the VIN, now it's your turn to uphold your end.
Make it right.
Regards
We truly apologize for any inconvenience that may have been caused to you regarding the price difference in coverage. Our customer service team did attempt to reconcile the issue with you however, we were not able to meet your demands of the premium being lowered to $3710. In that case, the only other option was to cancel coverage and refund your deposit as we could not keep the coverage active at that price. However, we advise that you contact our customer service department and ask for a supervisor if you would like to hear other coverage options for your vehicle. We offer may different levels of coverage at different prices and there may be coverage options decently priced for your vehicle. You can contact us at *** Monday-Friday 9AM to 5PM Eastern time.
Six illegal robocalls were made to my cell phone (that has been on the DNC Registry since 2006) by DriveSmart. These calls were made from a 'spoof' phone number, which left voicemails for me to call another number, which I traced back to this company.
Hello ***
Thank you for leaving a review regarding your experience with us at DriveSmart. Per your request, we have added your telephone number on our Do Not Call list. If you have any questions or additional concerns, please contact the support department at ***. Thank you.
Complaint: ***
I am rejecting this response because:
Although I am appreciative of the removal of my phone number from their DNC list, it does not fully resolve the issue at hand. I have been in contact with the appropriate parties within this business and as soon as this matter is resolved amicably, I will provide a summation to this complaint.
Regards
I was contacted by this 3rd party warranty company & they told me they were working with Chevrolet to extend my warranty because it was about to expire. They told me all great things about the company so I ended up paying the down payment ($132) along with 1 month's payment of $140. Seeing now that my warranty actually never did expire with my car company (*** I called them back & asked to get my policy canceled & instead of doing what I ask them they put a negotiator on the line to tell me why I should not cancel my policy & that in order to do so I have to write a letter & send it to their company & in the mean time they are still holding me responsible for the monthly payments. I have called them several times & each time it's the same story. Since they refuse to cancel with me I now owe them $280.68 & they plan on charging me for July 2019 as well.
Drive Smart contacted my widowed 89-year-old mother. (Her number is listed on the Do Not Call Registry). My brother and I found out about this during a review of her monthly finances this week. After speaking with my mother to clarify the charges and relationship, she described a situation in which the Drive Smart sales person basically misrepresented a $2300 vehicle service warranty contract as being connected in some way to renewal of her *** motoring plan (of which she pays around $16/month). The sales person asked her for confirmation of her credit card to ensure contract renewal and debit card for automatic payments. Her credit card was charged $205 immediately 05.23.19 and debit card charged $173 on 06.21.19. Both charges are being disputed through my mother's banking and future charges blocked. From research on the Revdex.com complaint site, MEPCO is the servicer who distances itself from Drive Smart by saying it has nothing to do with sales or contract details. MEPCO has been advised to cancel and refund any transactions related to this account. ACTION DESIRED: We want Drive Smart to IMMEDIATELY cancel this misrepresented contract, without penalty, no cancellation fees and with full refunds. Additionally to remove my mother's contact information from any further contact by its company. Since my mother never received a copy of this service contract, we can't even look at the cancellation parameters. Drive Smart should be ashamed of its predatory practices on someone who was obviously an aged senior citizen who was easily confused with the deliberately, misleading sales pitch.
Hello ***
***
Thank you for leaving a review regarding your experience with us at DriveSmart. We are more than happy to resolve any issues related to your mothers account.
We had a compliance team member review any recorded calls related to her account. It was found that there was no mention of an *** motoring plan and the policy was thoroughly explained to her before any payment options were given. She was offered a 30 day-review period to look over the physical policy with her family members before the policy was to go into full effect on June 21, 2019. She agreed to this with a deposit of $205 that would be fully refundable for 30 days.
We have not heard from any one regarding this account until June 24, 2019 when one of our billing agents reached out to her. At this point, her account was in effect since she did not request it to be cancelled before June 21, 2019. Her account was in delinquent status for her first monthly installment. She made the monthly payment of $173.33 on this date.
To date, we have not received a request for cancellation by phone or mail as required by the administrator. In good faith due to this review, we forced a cancellation on the account without any required written documentation and refunded Ms. Myers the deposit of $205 as well as the monthly payment made of $173.33. Both charges should have reflected in her account at this point.
We apologize for any inconvenience regarding this matter, but it is never in Drive Smart’s practices to mislead or take advantage of any consumer. We pride ourselves on offering a great, affordable product for those who need it as well as exceptional customer service to benefit. Thank you for giving us the opportunity to resolve this matter. Feel free to contact us at *** for any questions or additional concerns.
No matter how many times you ask to stop calling after both numbers they reach out to you with are on the DO NOT CALL LIST, they still continue , The robo calls and spoofed numbers are all tactics that fall against the FTC trade rules. Call center employees are rude and snarky but when I do get them to slip up and give info out it always points back to drive smart and SunPath LTD.
I recieved a call from a random number claiming to be Toyota asking about my extended warranty on my vehicle. The person went on to tell me my factory warranty had expired and then proceeded to tell me about their extended warranty and etc, so me having a Toyota Camry and thinking that Toyota the company was calling to sell me a extended warranty I proceeded to accept their offer not thinking anything about it. They told me I would pay 100 a month for a warranty plan on my vehicle and that I needed to put a deposit on it and that I would have a 30 day period to look over the paperwork and decide if I wanted the extended warranty or not and I could call and cancel at anytime. So I made a deposit of $144. They got all of my information, my name, number, email, my license plate number and credit card info. After I payed the deposit, we got off the phone and they sent me the receipt of my deposit to my email. So I continued to think about the purchase I made and come to the conclusion that I didnt need a warranty on my 2017 Toyota Camry, so I called them back to cancel. A guy answered the phone and I told him that I wanted to cancel so he continued to tell me all the perks of having the warranty and etc, after about 5 minutes of him telling me these things, he continued to tell me about all the issues my car has had since they started making them and the bad reviews and all the recalls on it and such, basically saying that my car was a lemon. I proceeded to tell him that I want to cancel it. So he puts me on hold and after bout 10 minutes he transfers me to another guy and he continues to explain what the previous guy just explained to me. After telling him that I want to cancel it he puts me on hold and says that he canceled it and that if I wanted to not be charged the monthly payment that I would need to write a letter to a completely different company and say that I wanted the payments to stop. I get transferred again the 3rd person finally cancels it.
Hello ***
Thank you for leaving a review regarding your experience with us at DriveSmart. We apologize if you feel as though your interactions with us were less than satisfactory. Due to the nature of the review, your account was forwarded to our compliance department to be review. On 5/9/2019, you enrolled in the extended service contract with DriveSmart. During enrollment, our senior enrollment agent did not state that we are or affiliated in anyway with Toyota Manufacturers or its dealers. It was stated that your vehicle and DriveSmart policy could be used at any participation Toyota dealers. Our administrators have directly paid hundreds of thousands of dollars in approved repairs to these dealers. We apologize if there might have been a miscommunication on this. It was also stated that your deposit made that day did come with a 30 day review period to ensure the policy was satisfactory before it went into effect. On 5/10/2019, you called into customer service to cancel the account. At this point, you stated you felt as though you did not need it. Considering it was the day after enrollment, you have not received the policy handbook yet to look over. Our customer care agents attempted to give you all the necessary information about the policy we offer in order to clear up any miscommunication there might have been. Regardless, the customer care agent submitted a cancellation request for you with a refund on your deposit. This was submitted on 5/10/2019 and the same day, your deposit of $144 was returned back to your bank in full. Your account has been closed and no future billing will take place. Thank you again for your review and hope you will consider us as an extended service contract provider in the future.
Gave me the run around long enough that now the company won't give me my deposit back. Worst customer service and sales department I have dealt with in a long time!
Hello Ms. Warburton,
Thank you for leaving a review regarding your experience with us at DriveSmart. Due to the nature of the compliant, your account was forwarded to the compliance department to be reviewed. On 12/17/2018, you enrolled in our 30 day review period. You reached out to our customer care department on 1/8/2019 wanting to cancel because you had a policy through the dealership. We submitted a cancellation request on this date but shortly after, you called us back stating that you wanted to keep the policy. We did not hear from you until 1/24/2019 in which you stated you wanted to officially cancel the account. We submitted the cancellation request for you to on this date and submitted your information to received a pro-rated refund but it was found that no payments have been made on your account prior to cancellation. We apologize for the inconvenience. Thank you.