Drivesmart Auto Care

I called in with questions and concerns about their service. My call was taken by Jonathon Taylor, who was an extremely nice but at the same time professional. I appreciated his patience and kindness. This rep should be acknowledged for his professionalism and his kindness along with his knowledge of the company. He is truly an asset to your company and should be compensated somehow! Thanks so much for the pleasant experience!

I was called by DriveSmart on 1/29/19 and asked about an extended warranty. They pressured me to take it and guaranteed that they were the official warranty of Subaru of North America. Immediately after giving them a credit card for a 250.00 deposit, I called Subaru of North America who said that they (DRIVE SMART) were not their official warranty people and I called my car dealership where I purchased my new Subaru with only 21,000 miles and they also told me they don't accept Drive Smart. I called Drive Smart back 30 minutes after making the original pressured deal and demanded a refund. NICOLE told me to write her a letter and she would credit my bank. I have 3 times and they have not refunded me the money.

I wrote them a letter and advised them that I would be calling you. According to my last check, they are not Revdex.com certified as they have been in NJ less than two years.

I really wish I could leave zero stars. This company is a legit joke. Please stay away.

I have a sour taste in my mouth with this company. I started out with them because I was convinced that the other company that I was with was a horrible company by this company. They told me that Protect my Car was never going to cover my car in the incident that I needed them. Thank Heavens I never dropped that company!! I kept both coverages for three months because I was so busy with the death of my daughter and had no time to deal with my outgoing bills that were autopay. Both were my warranties. I finally had a few minutes to sit down and look at wht was going on and when I tried to cancel my warranty with this company they rewrote the policy so I would stay with them. It was a good policy but not what I wanted to do. The following month I called to cancel and they still bashed Protect my Car!!! In my eyes, if a customer wants to cancel, just cancel, don't keep them hanging and continue to bash the company they choose to stay with or go to. That is their choice. If they make a mistake, it's on them, not DriveSmart!! Suck it up!! Quit putting down other companies!! It's horrible customer service that makes your company a bad company!! Keep your opinions to yourself! Stop BASHING!! It's not good for you or the company!! I'm sure your bosses wouldn't like to hear that this is how you choose to get your customers! I know if you were in my company, you wouldn't have a job!

Requested a quote on their website, was contacted quite quickly by an enrollment agent. Their reps are very knowledgeable, and their coverage was worth it to me. I received their welcome package in the mail about a week after enrollment and couldn’t be happier with the service.

On February 28, 2019, my wife who is sick and in a lot of pain, was woken up by a high-pressure sales call from this company (even though she is on the Do Not Call Registry). She was falsely told that the warranty that we have on our car was about to expire and had to be renewed immediately to ensure it would continue. This is a lie as we have more than two years remaining on our dealer-purchased warranty. She was pressured into making a payment and giving credit card information by being fed a pack of lies. She was told that our car would no longer be covered if we did not make a purchase. This is a lie. She was uncertain about the company, but was was told that we could cancel at any time if she gave credit card information. Turns out, this is another lie. Drivesmart immediately charged our credit card. The company took money from us by deliberately misselling and misleading my wife. She was shaken and upset after the intimidating call. $201.00 was taken from our account. I immediately called the bank and blocked the company from taking any future payments. On March 1 2019, I called the company and after speaking to one unhelpful person, I spoke to somebody who claimed to be Thomas Johnson, account supervisor. He told me he recorded the conversation, so the company should be able to verify the following: I explained that we had been missold the insurance and asked multiple times if he would refund the money and could not get him to agree to do this. Instead of taking responsibility, he blamed by wife. He revealed that the company gather information (about the vehicles of unsuspecting victims) via the a search of VIN numbers, and he lied again by claiming that the insurance would provide a powertrain warranty that we do not have (when we already have this). My wife and I are disgusted that we have been scammed by this company and that the staff are unwilling to show that they are honest, by simply apologizing and refunding the payment they have taken.

Worst company ever! You have to fight with them when you want to cancel. They yelled at me hung up on me and I been told that I will go down on my knees to bag to keep them I'm serious these people are unbelievable. Be very very careful to give these people any of your information you will be in for a fight. Plus totally untrustworthy. So please be careful I don't want anyone to go through what I went through

I received a phone call to sell me a policy for extended warranty on my Honda Odysee with over 200,000 Miles. They stated: “after getting this policy, you will never have to pay for repairs it will be covered 100%plus 14 months of maintenance such as oil changes would be covered 100%. Let us send you the policy and you look at it, cancel.
Immediately if you want to. I will email you the entire policy in a few minutes so you can look at it today. And you will receive the policy and instructions in the mail in 7 days. After you look over this policy and wish to Cancel and have your money refunded, contact us Before Jan. 1.”
No information at all was received per email. I called to ask why I had not received anything per mail either. This person stated that the delay was due the information being Denied and returned to them by my local Postal Service but it was back on its way to me now. I tracked the package sent and it had never arrived at my Postal Service at all.
It took several days to clear the New York / New Jersey Postal services.
It did arrive. After reading the Policy booklet, and finding much conflicting information, I sent a letter requesting my refund of downpayment, via Overnight Priority Mail on Dec. 26. Paying $24.70 for that. It was guaranteed to arrive by noon on Dec 28. That address was in Miami, Fl.
On Dec. 28I called the ph #given in *** book for cancellation to enquire if they had received my letter. I was informed this was incorrect # to use for cancelation, I must call the agency that sold me the policy.
She gave me the #. I called it. Again informed this was the wrong # she would connect me with the correct #. There I spoke with Anthony. (Drive SmartAuto Care) When I stated I wanted to cancel my policy, he asked Why. I explained that this policy did not fit my needs and did not state that it covered what my original phone call selling me the policy had quoted. (100% coverage of repairs) The conversation became difficult as he became argumentative. When I stated “Please just refund my money please!” And then the line went dead. I called back and Frankie answered. I restated my purpose for calling and he asked me What I didn’t agree with in the book. Again it became a very difficult argumentative conversation with him stating you talk about the book saying there is a co- pay, There Is NO Co-pay..... no deductible.....etc.
Then another voice comes on line “I am Thomas J the Accounts manager catch me up on what you are asking for.” I requested my refund.
I read from the book about a member may cancel at any time.
He would not agree that that was in the book. He argued ....and again I became EXTREMELY frustrated! I settled down to just saying “Are you going to refund my money or not???” He then said well you have to send this in writing too. I explained that I had paid $24 and done that as the policy stated. He said “well that’s the wrong address!” I asked where in my literature sent to me does it give a different address..... he said he locate it...but he Could Not because it is not in the literature at all. !!
He gave me an address and said and you better get that here before Jan 1 or you’ll be charged your first month installment !! Another $24 overnight priority is on the way as I Grit my teeth.

This company spam calls my phone every day. I've reported them numerous times to the national do not call registry. They keep trying to sell me a warranty on a car I don't own. I don't even live in the state they're calling from. STAY AWAY.

Received a call from this company. When I tried to say that I have asked to be removed from the calling list previously, the representative rudely interrupted and said "Good luck with those auto repairs" and hung up on me. Called to complain and the representative who answered said she was a supervisor when I asked to speak to a supervisor.

Customer service is great until you go to cancel the policy. We signed up for a policy and put a minimum deposit down during a "30-day review period". We got the booklet of information in the mail 7 days later on a Friday, reviewed it over the weekend, and on Monday I called to let them know that we decided the plan wasn't for us. The customer service agent - Thomas - was exceptionally rude once I told him that we were going to cancel it. He first asked me why - which I don't have a problem with. They always want to know why, so then I proceeded to tell him that most of the things the warranty covered, my husband can actually handle on his own because he's a mechanic. Thomas's exact word to me were, "Ma'am - with all due respect - why would you sign up for the extended warranty if your husband is a mechanic?" Irritated by the question - but for some reason feeling the need to explain myself - I told him that we signed up for it because we wanted to review the policy and see if it was something we would need. Thomas continued to question why we signed up for it and told me that he has his own policy and procedures and he needs to know why we're cancelling. He acted as if that wasn't reason enough to cancel. Admittedly, I got really irritated and told him that I gave him the reason why - and it doesn't matter why anyway - just cancel it, please! I also said that this should have been a 5 minute conversation to cancel it, to which he responded "This would have been a 5 minute conversation if you would just answer my question." SERIOUSLY?!?! I then told him that I answered his question and to JUST CANCEL THE DAMN ACCOUNT!!! With MUCH attitude, he told me that he had some things to do to cancel the account so put me on hold. He checked in with me and said he wasn't finished, and asked me to continue holding. About 5 minutes later, a lady was on the line to finish out the cancellation. Apparently Thomas had told her that I was a challenging customer, because she had quite a bit of attitude as well. I asked her what happened to Thomas and she wouldn't' answer other to say that she was going to take over the transaction. She did eventually tell me that call had been escalated by Thomas, and I let her know really quick that it only got heated because he was very rude. I used to work in customer service, and actually worked in a call center, which is what I imagine Thomas works in. I couldn't imagine talking to one of my customers the way he talked to me. Even if I was to rethink an extended warranty, I certainly would never go through Drivesmart based on my experience today.

On February 19,2018 I bought a service contract from this company for my car. I payed $130 a month for this warranty on my car. On July 10, 2018 I took it to a shop to get my coolant reservoir replace because it was leaking. When the Shop call Drive Smart to get authorization to do the repair, Drive smart would not authorize it.So the shop call me and let me know that the claim was denied and if I wanted to pay for the repair it was going to be $400. So I called Drive Smart and ask why. They said it falls under routine maintenance, I ask how does that fall under routine maintenance, they replied if you would have had your coolant change regularly that the coolant reservoir wouldn't have broken. I stayed that the manufacturer recommend my coolant to be change every 100,000 mile or every 5 year. My car is at 95485 mile and is a 2015 so its not time to change it. The operator put me on hold for about 10min and comes back and says we will cancel the contract and refund $125.I never said I wanted to cancel my warranty. They have returned $125 to me but I payed in $520 for this warranty and the one time I try to make a claim they cancel it and refunds me $125 and sticks my with a $400 repair. Few days latter they call me and try to sell me a new warranty.

I spoke with Kendra from DriveSmart's Customer Service, she guided me through the website and helped me understand the different plans they offer. I had a great experience signing up for DriveSmart's Warranty, what sold me was their signature Car Payment Reimbursement that pays for my car if its in the shop for more than a week.

I got a phone call from Drive Smart to cover my high mileage car repairs. I agreed. After talking with my husband we agreed to cancel. I called Drive Smart within a week to cancel. The initial payment had not been paid. I was told my account was canceled. The payment was taken from my account. I called and was told it would be refunded. It was refunded. Then the next monthly payment was taken from my account. I called and told them my account was canceled and I should be reimbursed. They agreed. I did not get a reimbursement and they took another monthly payment. I called again. Finally a manager called me back and looked at my account and agreed I should be refunded. When I finally got may check it was $200.00 short. I called to get the remaining $200.00 refunded and I am now being told I had a cancellation fee. WHAT! Nothing was ever said to me about a fee. I never got the packet, I had to pay to have my debt card canceled so they could not take another monthly payment. They need to pay me the remaining $200.00

Just had the pleasure of talking to the sweetest CS agent today. Shelby A was Both quick and intelligent. I love how easily their CS department handles calls. I thought there was an issue with my account, within a minute I was on the phone with an agent, by the fifth minute my issue was completely dealt with and settled. DriveSmart's service towards me was wonderful! Thank you Ms. A

I purchased my insurance on 3/28/2018. I purchased this insurance only because I called to cancel my account on three occasions until I guaranteed service. Come to find out the sales representative had no idea what he was talking about. He suggested I wait a week past my 30 days to take my vehicle to get serviced. Just to find out that they don’t cover the the repair I was guaranteed. They then told me it would be a problem with issuing my a refund of my initial deposit and first months payment due to them misinforming me of their coverage. Which brings me to I still haven’t received my refund, a later, a courtesy call or anything but I did get a letter saying I’m late on my payment after I sent in my letter of cancellation that was two months ago

I had a great experience with drivesmart I took out a policy over the phone about a year ago and was a little sceptical about the coverage but when my car wouldn't start one morning I was very happy with how things went they fixed my car with no problem gave me a rent a car and were very easy to deal with I went and put the coverage on my two other cars

I had an enjoyable sales experience, they were very friendly, educational, and willing to offer me different quotes that would both give me the affordable price I wanted.