Dry Clean Super Center

The reason Mr [redacted] did not receive a response from me I was out of town for daysUpon returning I called Mr [redacted] and explained what we were doing in trying to locate his comforterThe lady that had a similar comforter we had tried to contact several timesI have gone by her home several times without any response During this conversation I explained to Mr [redacted] that on every ticket and posted our responsibility is ten times the cleaning priceI emailed a copy of the statement to himAfter several more days I left a message that he had waited [redacted] enoughI wrote a check for $and said if or when his comforter came back I would return itHe picked up the check.The correct email address for me is [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] ? I am rejecting this response because:1)? The stain was NOT there because I laundered the shirt at home some time before, but did not have time to iron it so took it to them to have it ironed.? 2)? I would have pointed out the stain which was so obvious if it were truly there when I brought it in.? I? would have asked to have the stain spotted, and removed like I did with another shirt which was brought in at the same time.? The other shirt had a stain about 3mm x 3mm on the left cuff which I pointed out to the young man who put a piece of tape in that area.Owner's claim that the stain was pre-existing is totally FALSE.? Again, she admitted that they try to brush it out NOT wash it out, and claimed the damage to the fabric from brushing was not their responsibility.? The stain, again, was from a product that was on their iron which burned onto the collar of my shirt.? Owner's attitude was very unprofessional.? If they would have apologized and said something like okay let's us try again instead of "take it or leave it, not my problem" attitude, then perhaps we would not be where we are with this.? Again, the stain was NOT there when the shirt was first brought in.? They tried to remedy something that was of their doing but ruined the customer's shirt thus should be held responsible for its replacement Regards, [redacted] ***

Dry Clean Super Center lost my wife and I comforter we received as a wedding gift months agoAfter waiting for them to find it for minI was assured I would receive a call that evening with information about what happened to itNo call was made so I contacted them againI was told the owner "***" would need to handle thisI left my name and number and was assured I would be contacted the next dayAfter I was failed to be contacted a second time I went into the store and got a hold of the manager " [redacted] " who stated they were waiting for last comforter to be call back and confirm they had not received my comforter by mistake and he would call me back later that dayAgain, I was not contacted and called myself and found out she had not gotten back to themAfter waiting a few days I got contacted them again, left my name and number for the owner and was never calledOver the next week every time I called the owner was unavailable and I left my name and number more times

From: [redacted] Sent: Monday, October 13, 12:PM To: drteam Subject: Id# [redacted] To whom it may concern, I'm responding to complaint ID# [redacted] customer name [redacted] I wanted to let you know we found her item and was given to her on10/6/I just wanted to add that the cutomer was extermely rude and offensive she was very vulgar and used alot of profanity towards counter person and manager [redacted] General Manager Dry Clean Super Center [redacted]

Concerning the complaint given by the customerThere is nothing else that we can do as a business We already explained to himThe stain wouldn't have been able to come out without spot treatment and chemicalsThe laundering process alone wouldn't have taken it outThe stain was there prior to drop off for laundry and when he asked for we also did that We can not take responsibility on how the fabric will react to the spotting and therefore can not replace the shirtThat was the only thing we could doWe appreciate the contacting on this and we hope we clarified what happened The customer has already given bad reviews on other platforms and do not appreciate the malicious act of trying to hurt my businessWe always strive for the best service here and we are sorry the customer was not satisfied but we did all we can and nothing else can be doneAgain, thanks for reaching out best of luck[redacted]

Initial Business Response /* (1000, 5, 2016/02/01) */
Our customer made us aware of the stains on the comforter at the initial drop-off date (Jan12)At the time of all comforter drop-offs, we kindly have all of our clients sign a "release form." The release forms educate our customers on how
extensive the cleaning process is, and also reminding clients that they are authorizing us to relieve our company of culpabilityWe verbally explain to all of our customers that we do not charge extra for stains, but we do not guarantee stain removalAlong with this information regarding stains we personally gave to our clients; we also have our policy displayed on a large, blue board behind the counter in our lobbyNumber on our policy vividly reminds customers of the following: "We do not charge extra for stainsWe will use the utmost care when trying to get the stain out but we do not guarantee stainsSome garments might fade in the process." A third reminder with respect to our customer and his wife, our policy is also on the back of each receipt we give to our customersAs far as the allegation that we provided the comforter with an "additional" grease stain; this is completely falseWe do not create stains nor do we have anything in our facility that can apply new stains to garments or comfortersWe apologize to both of our upset customers that the stains on their comforter were not removedWhen he returned unsatisfied with his comforter (Jan16) We agreed to rigorously re-clean the comforter for them at no chargeWe explained to him before the second stain removal attempt that further pursuit could possibly cause discoloration to the comforter's rich colors (due to focusing on the same stained areas numerous times.) Referring back to our policy, we typically reimburse clients times what we charge to cover lost articles only (this is also stated in the last paragraph of the release form signed at the primary drop-off date, Jan12) We apologize that the re-cleaning at no charge was done unsuccessfully and that they are displeasedWe strive to give the best possible service and our full attention to our customer's property and concerns; therefore we also apologize if they got the impression we were sarcastic or unprofessional in any wayWe would be elated to earn their business back in the future and perhaps supply them with a store credit at our convenience

Due to the erratic nature of resident, the Board of this Community has requested we have no direct correspondence with this resident, but due to the public inaccuracies of some of these statements I am forced to respond.1) The salespersons listed are not employees of Company, they are board members
and other contractors, which leads me to believe resident is unhappy with community and this was the avenue she choose to use to vent.2) As independent contracts (landscape) we have no control over how much a community charges their residents.3) There is no "huge" pile of leaves near her unit.4) We have a regular class a tree pruning of property every three years, our arborists are presently working and project will start January This schedule is set by the board, and the entire property is included.5) We have not "pulled up with a flatbed trailer" to dump in city park We have a golf cart that for we use for maintenance when we cut suckers off Mountain Laurels we placed in the community property (the city park land starts twenty feet away) these were then hauled away when necessary, we did this to save community haul fees This has since stopped, and will be billed accordingly.6) We have never broken a window of this unit, it is on the second floor The bird bath and yard art are not near her unit and are in a public area that is frequented by kids walking by 7) We mulch every unit each year, I have walked over with Board President to show, he concurs the unit was mulched.8) Sprinklers run according to City of Austin watering schedule Due to the large nature of this property, we must use every allowed time to water in order to maintain vegetation.9) Sprinklers are damaged on a regular basis as any running irrigation system does, but are fixed as soon as reported or found during regular maintenance.This post and responses have been forwarded to the board for further review Our company takes pride in our work and works very closely with the management company and the Board With that said, we take direction from the board and follow up when directed, if this had not been the case we would not have been privilaged to maintain this property for so longIf there are legitimate complaints, there are avenues to follow in any community to voice concerns, but to slander a company just because your mad at the community is poor citizenship and just mean

Complaint: ***
I am rejecting this response because:I reject this.All the information provided in their response is completely inaccurateI have all hard copies of photos (evidence) city officials records, names and numbersI have letters from the management company/ self appointed board members verifying that they aren't going to fix the things I have requestedI have paid $24,of hoa fees and literally received very little in returnA forthcoming letter is coming very soonGoogle the Management Company and you will see a rating of star out of and reviews showing they are crooks and don't do anything except take your moneyAll contractors were hired by the board including the management companyI was advised by family members to contact Revdex.comThis is only the beginningIf they don't complete the very simple things I have requested then this will continue to escalate.My behavior is NOT erraticThey continue to stoop to new lowsThe only reason Revdex.com was notified is because they have decided to ignore meThat was the mistake they madeI have lawyers in my familyGoogle *** *** United States Supreme Court caseMy brother tried a case at the US Supreme Court on October 5, The entire case is on line including the transcriptI work part time for a law firm in downtown AustinOne of the partners is now a district judgeThey will provide service if neededJust please get the issues on the letters done and then there will be no more problemsI have many more things to do then get into a kerfufle with the good old boys club members who are operating like dictators to hard working ownersI will not capitulate on this.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:1) The stain was NOT there because I laundered the shirt at home some time before, but did not have time to iron it so took it to them to have it ironed. 2) I would have pointed out the stain which was so obvious if it were truly there when I brought it in. I would have asked to have the stain spotted, and removed like I did with another shirt which was brought in at the same time. The other shirt had a stain about 3mm x 3mm on the left cuff which I pointed out to the young man who put a piece of tape in that area.Owner's claim that the stain was pre-existing is totally FALSE. Again, she admitted that they try to brush it out NOT wash it out, and claimed the damage to the fabric from brushing was not their responsibility. The stain, again, was from a product that was on their iron which burned onto the collar of my shirt. Owner's attitude was very unprofessional. If they would have apologized and said something like okay let's us try again instead of "take it or leave it, not my problem" attitude, then perhaps we would not be where we are with this. Again, the stain was NOT there when the shirt was first brought in. They tried to remedy something that was of their doing but ruined the customer's shirt thus should be held responsible for its replacement
Regards,
*** ***

Concerning the complaint given by the customerThere is nothing else that we can do as a business We already explained to himThe stain wouldn't have been able to come out without spot treatment and chemicalsThe laundering process alone wouldn't have taken it outThe stain was there prior to
drop off for laundry and when he asked for we also did that We can not take responsibility on how the fabric will react to the spotting and therefore can not replace the shirtThat was the only thing we could doWe appreciate the contacting on this and we hope we clarified what happened The customer has already given bad reviews on other platforms and do not appreciate the malicious act of trying to hurt my businessWe always strive for the best service here and we are sorry the customer was not satisfied but we did all we can and nothing else can be doneAgain, thanks for reaching out best of luck.*** *** *** ***

Dry Clean Super Center lost my wife and I comforter we received as a wedding gift months agoAfter waiting for them to find it for minI was assured I would receive a call that evening with information about what happened to itNo call was made so I contacted them againI was told the owner "***" would need to handle thisI left my name and number and was assured I would be contacted the next dayAfter I was failed to be contacted a second time I went into the store and got a hold of the manager "***" who stated they were waiting for last comforter to be call back and confirm they had not received my comforter by mistake and he would call me back later that dayAgain, I was not contacted and called myself and found out she had not gotten back to themAfter waiting a few days I got contacted them again, left my name and number for the owner and was never calledOver the next week every time I called the owner was unavailable and I left my name and number more times

Dry Clean Super Center lost my wife and I comforter we received as a wedding gift months agoAfter waiting for them to find it for minI was assured I would receive a call that evening with information about what happened to itNo call was made so I contacted them againI was told the owner "***" would need to handle thisI left my name and number and was assured I would be contacted the next dayAfter I was failed to be contacted a second time I went into the store and got a hold of the manager "***" who stated they were waiting for last comforter to be call back and confirm they had not received my comforter by mistake and he would call me back later that dayAgain, I was not contacted and called myself and found out she had not gotten back to themAfter waiting a few days I got contacted them again, left my name and number for the owner and was never calledOver the next week every time I called the owner was unavailable and I left my name and number more times

Complaint: ***
?
I am rejecting this response because:1)? The stain was NOT there because I laundered the shirt at home some time before, but did not have time to iron it so took it to them to have it ironed.? 2)? I would have pointed out the stain which was so obvious if it were truly there when I brought it in.? I? would have asked to have the stain spotted, and removed like I did with another shirt which was brought in at the same time.? The other shirt had a stain about 3mm x 3mm on the left cuff which I pointed out to the young man who put a piece of tape in that area.Owner's claim that the stain was pre-existing is totally FALSE.? Again, she admitted that they try to brush it out NOT wash it out, and claimed the damage to the fabric from brushing was not their responsibility.? The stain, again, was from a product that was on their iron which burned onto the collar of my shirt.? Owner's attitude was very unprofessional.? If they would have apologized and said something like okay let's us try again instead of "take it or leave it, not my problem" attitude, then perhaps we would not be where we are with this.? Again, the stain was NOT there when the shirt was first brought in.? They tried to remedy something that was of their doing but ruined the customer's shirt thus should be held responsible for its replacement
Regards,
*** ***

Concerning the complaint given by the customerThere is nothing else that we can do as a business We already explained to himThe stain wouldn't have been able to come out without spot treatment and chemicalsThe laundering process alone wouldn't have taken it outThe stain was there prior to
drop off for laundry and when he asked for we also did that We can not take responsibility on how the fabric will react to the spotting and therefore can not replace the shirtThat was the only thing we could doWe appreciate the contacting on this and we hope we clarified what happened The customer has already given bad reviews on other platforms and do not appreciate the malicious act of trying to hurt my businessWe always strive for the best service here and we are sorry the customer was not satisfied but we did all we can and nothing else can be doneAgain, thanks for reaching out best of luck.*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The reason Mr. [redacted] did not receive a response from me I was out of town for 11 days. Upon returning I called Mr. [redacted] and explained what we were doing in trying to locate his comforter. The lady that had a similar comforter we had tried to contact several times. I have gone by her home several...

times without any response.  During this conversation I explained to Mr. [redacted] that on every ticket and posted our responsibility is ten times the cleaning price. I emailed a copy of the statement to him. After several more days I left a message that he had waited [redacted] enough. I wrote a check for $180.00 and said if or when his comforter came back I would return it. He picked up the check.The correct email address for me is [redacted]

From: [redacted]
Sent: Monday, October 13, 2014 12:33 PM
To: drteam
Subject: Id# [redacted]
 
To whom it may concern,
 
 
I'm responding to complaint ID# [redacted] customer name [redacted] I wanted to let you know we found her item and was given to...

her on10/6/2014. I just wanted to add that the cutomer was extermely rude and offensive . she was very vulgar and used alot of profanity towards counter person and manager. 
 
 
[redacted]
General Manager
Dry Clean Super Center
[redacted]
[redacted]

[redacted]See Attached[redacted]

Revdex.com:
At this time, I have not been contacted by Hi 5 Cleaners regarding complaint ID 10287454.
Regards,
[redacted]