DryLux

To whom it may concern,We wanted to let you know that we have worked this out with Mr [redacted] and he was going to remove the complaintThank you, Debra

We were called out to [redacted] home on 5/14/to respond to water damage in the homeWe explained what needed to be done and if she wanted us to do the work She ok for us to do work and signed a work order that stated how the process works, and we helped her call the insurance to set up a claim if she wanted us to, Drylux not setup the claim only the insured who has the policy can do this Drylux contact info is on the work order that was left at the customers home with herWe billed for what we did, we talked to the adjuster about the damage to the cabinets and were told we could remove then and insurance would replace them on the repair side The customer thinks we billed for detach & reset of her appliances but we did not we only billed for what we did the detach We tried to explain this to her when we went over the bill with her Drylux does not re-install that is on the repairs side as her adjuster should of explained as well I think she may be confused of what is the dryout side and what is the repairs sideHer insurance did pay Drylux for our dryout services but not in-full the claim was paid $less then what was billed We did not go after Ms [redacted] for the remaining balance We have documentation of the job that was done and the pictures showing the water damage We worked side by side with the insurance adjuster and did not know there was a problem, we have talked with the customer on 8/10/about the issues she had and thought that is was resolved Left a message for her on 8/19/as well to check on her to make sure she has the repairs done and that her adjuster has explained everything to her as well The pricing is not set by Drylux, it is set by the insurance industry, its a program called xactimate If MsNowell feels something may have been broke by our techs we would be more than happy to do our part to make this right, but this was never talked about between the parties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Robert from our office has tried to contact Mr*** we set up an appointment to go out to Mr*** *property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can Mr*** canceled on us today, we asked if
we could re-schedule but Mr*** said no and he would call us back We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns Please let us know what we can do to help and resolve this matter, thank you for your helpThank You

Robert from our office has tried to contact Mr. [redacted] we set up an appointment to go out to Mr. [redacted]property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can.  Mr. [redacted] canceled on us today, we asked if we could re-schedule but Mr. [redacted] said no and he would call us back.  We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns.  Please let us know what we can do to help and resolve this matter, thank you for your help. Thank You

Drylus, LLC attempted to resolve the existing complaint via email to the customer on 10/22/14 at this point we have response back in forth by email with each other trying to resolve this issue, and have resolved it with the customer at this time.  Drylux picked up equipment...

early as customer requested.  Drylux is only charging for the days on the job not the 4days to complete the work.  Drylux is only seeking the remaining balance be paid by the customer of what they agreed on for the amount of $1,100.00 with Drylux.  At this time Drylux is willing to close this account out with customer as stated in the email they sent us, to remove from [redacted].  At Drylux we pride ourselves in providing the utmost care to all of our Drylux customers. We do our best to be fair to our customers and accommodate,within reason, any way we can.

We were called out to [redacted] home on 5/14/15 to respond to water damage in the home. We explained what needed to be done and if she wanted us to do the work.  She ok for us to do work and signed a work order that stated how the process works, and we helped her call the insurance to...

set up a claim if she wanted us to, Drylux not setup the claim only the insured who has the policy can do this.  Drylux contact info is on the work order that was left at the customers home with her. We billed for what we did, we talked to the adjuster about the damage to the cabinets and were told we could remove then and insurance would replace them on the repair side.  The customer thinks we billed for detach & reset of her appliances but we did not we only billed for what we did the detach.  We tried to explain this to her when we went over the bill with her.  Drylux does not re-install that is on the repairs side as her adjuster should of explained as well.  I think she may be confused of what is the dryout side and what is the repairs side. Her insurance did pay Drylux for our dryout services but not in-full the claim was paid $679.20 less then what was billed.  We did not go after Ms. [redacted] for the remaining balance.  We have documentation of the job that was done and the pictures showing the water damage.  We worked side by side with the insurance adjuster and did not know there was a problem, we have talked with the customer on 8/10/15 about the issues she had and thought that is was resolved.  Left a message for her on 8/19/15 as well to check on her to make sure she has the repairs done and that her adjuster has explained everything to her as well.  The pricing is not set by Drylux, it is set by the insurance industry, its a program called xactimate.  If  Ms. Nowell feels something may have been broke by our techs we would be more than happy to do our part to make this right, but this was never talked about between the 2 parties.

To whom it may concern,We wanted to let you know that we have worked this out with Mr. [redacted] and he was going to remove the complaint. Thank you, Debra

One of the most professional businesses I've had the pleasure of working with. I appreciated their organization and helpfulness. When I hire a company I am always afraid of being taken advantage of, or them trying to cut corners. My experience was far from that. Each employee I interacted with was extremely helpful and organized. The work was very neat. Something Id like to share is when I watched one of the workers (Jeff I think his name was) rinse some veggies I had in a strainer in the sink after some drywall dust got in them. He didn't know I was watching and I thought that was awesome, as have dealt with some of the shadiest of companies when dealing with these types of things! If only all businesses were like this.

Robert from our office has tried to contact Mr. [redacted] we set up an appointment to go out to Mr. [redacted]property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can.  Mr. [redacted] canceled on us today, we asked if we could re-schedule but Mr. [redacted] said no and he would call us back.  We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns.  Please let us know what we can do to help and resolve this matter, thank you for your help. Thank You

Robert from our office has tried to contact Mr. [redacted] we set up an appointment to go out to Mr. [redacted]property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can.  Mr. [redacted] canceled on us today, we asked if...

we could re-schedule but Mr. [redacted] said no and he would call us back.  We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns.  Please let us know what we can do to help and resolve this matter, thank you for your help. Thank You

Drylus, LLC attempted to resolve the existing complaint via email to the customer on 10/22/14 at this point we have response back in forth by email with each other trying to resolve this issue, and have resolved it with the customer at this time.  Drylux picked up equipment...

early as customer requested.  Drylux is only charging for the days on the job not the 4days to complete the work.  Drylux is only seeking the remaining balance be paid by the customer of what they agreed on for the amount of $1,100.00 with Drylux.  At this time Drylux is willing to close this account out with customer as stated in the email they sent us, to remove from [redacted].  At Drylux we pride ourselves in providing the utmost care to all of our Drylux customers. We do our best to be fair to our customers and accommodate,within reason, any way we can.

Today May 31st Riley, service tech, came to check for water damage due to a water. He was on time, very knowledgeable, and honest. I would certainly recommend this company for all your water damage needs.

Not so often today that you find companies that are easy to deal with and have friendly, honest and knowledgeable workmen.

We were called out to [redacted] home on 5/14/15 to respond to water damage in the home. We explained what needed to be done and if she wanted us to do the work.  She ok for us to do work and signed a work order that stated how the process works, and we helped her call the insurance to...

set up a claim if she wanted us to, Drylux not setup the claim only the insured who has the policy can do this.  Drylux contact info is on the work order that was left at the customers home with her. We billed for what we did, we talked to the adjuster about the damage to the cabinets and were told we could remove then and insurance would replace them on the repair side.  The customer thinks we billed for detach & reset of her appliances but we did not we only billed for what we did the detach.  We tried to explain this to her when we went over the bill with her.  Drylux does not re-install that is on the repairs side as her adjuster should of explained as well.  I think she may be confused of what is the dryout side and what is the repairs side. Her insurance did pay Drylux for our dryout services but not in-full the claim was paid $679.20 less then what was billed.  We did not go after Ms. [redacted] for the remaining balance.  We have documentation of the job that was done and the pictures showing the water damage.  We worked side by side with the insurance adjuster and did not know there was a problem, we have talked with the customer on 8/10/15 about the issues she had and thought that is was resolved.  Left a message for her on 8/19/15 as well to check on her to make sure she has the repairs done and that her adjuster has explained everything to her as well.  The pricing is not set by Drylux, it is set by the insurance industry, its a program called xactimate.  If  Ms. Nowell feels something may have been broke by our techs we would be more than happy to do our part to make this right, but this was never talked about between the 2 parties.

WORST COMPANY EVER, DO NOT HIRE. The insurance inspector/appraiser told me (too late) to avoid them because they overcharge and do a terrible job. He said that the plumber who (unfortunately) recommended them to me got a $500 kickback. Lots of complaints about them on the internet. They dried up 2 walls and run off with my kitchen counter and kitchen cupboards, so I had to buy everything brand new and pay someone to correct the messes they left. I couldn't find out who owned the company, no one took responsibility for anything, or could tell me where my kitchen counter and cupboards went. They then sent a huge bill for an absurd amount of money.

Review: These people somehow had found out that I had just discovered a broken drainpipe that had leaked into my cabinets in my kitchen. A paper was placed in front of me with no other writing on it for me to sign...which I did. They took apart my counter top, sink, disposal, dishwasher, and some of the cabinets, leaving most of those things on the back patio of my house. Since that time, we have had 4 or 5 rainstorms and all of those things are ruined.

I was never given a business card and they had no id's but I had told them that I had insurance. They billed my insurance agency, [redacted], in excess of $3000.00(and were paid), saying that they had re-installed all of the things that they took apart. They re-installed nothing and as I said, it is all ruined now.Desired Settlement: I want them to supply me with the things that they said they re-installed and install them as well.

Business

Response:

We were called out to [redacted] home on 5/14/15 to respond to water damage in the home. We explained what needed to be done and if she wanted us to do the work. She ok for us to do work and signed a work order that stated how the process works, and we helped her call the insurance to set up a claim if she wanted us to, Drylux not setup the claim only the insured who has the policy can do this. Drylux contact info is on the work order that was left at the customers home with her. We billed for what we did, we talked to the adjuster about the damage to the cabinets and were told we could remove then and insurance would replace them on the repair side. The customer thinks we billed for detach & reset of her appliances but we did not we only billed for what we did the detach. We tried to explain this to her when we went over the bill with her. Drylux does not re-install that is on the repairs side as her adjuster should of explained as well. I think she may be confused of what is the dryout side and what is the repairs side. Her insurance did pay Drylux for our dryout services but not in-full the claim was paid $679.20 less then what was billed. We did not go after Ms. [redacted] for the remaining balance. We have documentation of the job that was done and the pictures showing the water damage. We worked side by side with the insurance adjuster and did not know there was a problem, we have talked with the customer on 8/10/15 about the issues she had and thought that is was resolved. Left a message for her on 8/19/15 as well to check on her to make sure she has the repairs done and that her adjuster has explained everything to her as well. The pricing is not set by Drylux, it is set by the insurance industry, its a program called xactimate. If Ms. Nowell feels something may have been broke by our techs we would be more than happy to do our part to make this right, but this was never talked about between the 2 parties.

Review: Thank you for taking my complaint. On 3/7/15, our water heater split open sending water into our home & garage. DRYLUX was contracted to repair the water damage inside our home and garage. They inspected areas thought to have been damaged, brought in large fans and those fans blew air into our kitchen/dining room baseboards. They also utilized fans in the garage. They drilled small holes into the baseboards, inserted hoses & blew the air into the interior of our walls for approx. 3 days. After this procedure, they declared our walls, baseboards, dining room & garage completely dry. They replaced baseboards and right after they removed the fans & were done, we immediately smelled a moldy odor coming from a lower kitchen cupboard. The company representative assured us that all was dry and the odor would disappear. Instead of disappearing the odor became more and more intense as the months went by. We contacted them again, they came out to check for a moldy odor and declared that they could not smell anything. The odor was overpowering & actually seeped into our plastic & even porcelain food containers! We spoke to the owner, Robert, who said he would be out to check the mold situation in 2 days. We never heard from him again, even after repeated phone calls. We then contacted [redacted] (Industrial Hygenist) who tested those areas (except dining room) for mold spores. We received our report which shows an extremely high mold count inside the walls. I will be happy to forward the report at your request.Desired Settlement: Since we are living in a hazardous health situation due to DRYLUX's incompetence, we need this rectified as soon as possible. We DO NOT want DRYLUX back in our home as they are not competent to correctly perform a job. We want them to assume financial responsibility for repairs needed to be made to eliminate the mold problem. This has turned into a serious health issue!

Business

Response:

Robert from our office has tried to contact Mr. [redacted] we set up an appointment to go out to Mr. [redacted]property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can. Mr. [redacted] canceled on us today, we asked if we could re-schedule but Mr. [redacted] said no and he would call us back. We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns. Please let us know what we can do to help and resolve this matter, thank you for your help. Thank You

Business

Response:

Robert from our office has tried to contact Mr. [redacted] we set up an appointment to go out to Mr. [redacted]property today to see what we can do for him and see were the area is and smell is coming from to help figure out what we can do to help if we can. Mr. [redacted] canceled on us today, we asked if we could re-schedule but Mr. [redacted] said no and he would call us back. We are trying to resolve this issue but need to be able to go out to the home see the area and be able to visit with him about his concerns. Please let us know what we can do to help and resolve this matter, thank you for your help. Thank You

I had a leak over my garage. Drylux came within minutes of calling with a bid. The man looks in my attic and drywall replace, insulation replace, 2x4 soaked, possible mold. $2600.00

I called a second company, he looked said, "it's wet, it'll be about $200-250 to rent fans to dry it out.

Also told me the plumber gets an $800 cut if I went with them for the job.

Review: In December 2009 I was living in Tempe, AZ. The home I was living in had a slab leak. I called [redacted], and they told me to find someone to come out and begin drying out the house immediately. I contacted Drylux through the Yellow Pages. They came out, assessed - and told me that they were not equipped for the total job and referred me to [redacted] and [redacted] of [redacted] to serve as contractors for the job. In the meantime, they set up 4 fans and 3 humidifiers, opened up the base of my kitchen and bathroom cabinets because they were wet and then they left. I never saw them again. While they were there working, the [redacted] agent and [redacted] came, and agreed to an overall estimate for the job. [redacted] told me that he would work with Drylux directly. A few days later, he took their fans and humidifier and returned them. At the end of the job, the paperwork was turned into [redacted], and [redacted] was paid in full for their contracting services. Approximately 6 months after the slab leak, I received a bill directly from Drylux for over $6,000.00. I spoke to [redacted], the manager, and told him to please contact [redacted] and [redacted] per the agreement, and that my case had been closed. I gave him [redacted] phone number, as well as the insurance claim number. I also spoke to [redacted] who told me that Drylux has a history of billing late, billing unethically high, confusing the customer, threatening them with harassing phone calls, and/or placing a lien on their house. I sent Drylux and [redacted] a certified letter, detailing what had happened. Three years later (March 2013), Drylux contacted a credit agency, and now my credit is being adversely effected. On "Yelp" there are similar complaints and allegations made against Drylux. I am strongly alleging unethical business practices and harassment.Desired Settlement: Immediately contact the credit bureau and clear my history. Work through [redacted] for any additional monies that are owed.

Business

Response:

Although Ms. [redacted] has refused to pay any portion of our bill despite being paid by her insurance company for our services and contacted regularly throughout 2009 and 2010 for payment, we have decided to withdraw our collection efforts. The services Drylux performs are separate from any other contracting services. If Ms. [redacted] should decide to be honest and pay her bill of her own choice, in part or in full, she may contact us at ###-###-####, as the number we have on file for her is out of service and we have been unable to successfully contact her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 03/28/13, Drylux started a tear out and dryout service. Drylux left equipment and did not check on the dryout process during the entire duration of the dryout. I had to call Drylux to pick up their equipment. On 04/01/13, I sent the insurance claim estimate via email to Drylux so that we could schedule the rebuild. On 04/02/13, I received an email stating they will review the estimate and contact me to schedule the rebuild. I never received a call or email to schedule the rebuild. On 04/24/13, I emailed Drylux again to verify that they received the estimate and to schedule a rebuild date. On 05/23/13, I sent Drylux an email asking how I can pay my bill, as my insurance issued me a check for the claim. On 05/24/13, Drylux sent me an invoice for the rebuild only services. I sent a check in the full amount of the invoice. On 05/24/13, I emailed Drylux and asked when I will receive the invoice for the dryout services. On 06/04/13, I sent another email asking for the dryout invoice. On 06/05/13, I received a copy of the invoice via email. Drylux stated that they sent the invoice to my insurance. I issued payment in the amount of the remainder of the claim amount, minus the rebuild payment that I previously paid. On 06/28/13, I received another invoice asking for more money. On 06/28/13, I emailed the insurance adjuster and Drylux regarding Drylux billing me for more money. Since this time, the insurance adjuster has issued more payment but states they will not issue anymore payment because Drylux has not justified the additional expense. I've received multiple invoices stating that I am responsible for $621.37 more than what my insurance is willing to pay and that I am responsible. My insurance has been in contact with them several times to try to settle the claim, but my insurance states they cannot pay anymore without Drylux being able to explain and justify the additional charges and use of excessive equipment that exceeds the business standards.Desired Settlement: I'd like my bill to be adjusted the $621.37 that my insurance is not covering due to Drylux cannot explain why they used the equipment that they used for the job and stating that drylux is going outside of the agreed business standard for equipment.

Business

Response:

Drylux, LLC attempted to resolve the existing complaint via email to the customer on July 15, 2013, at this point no response has been received. Drylux contacted the insurance adjuster several times to attempt to settle the claim prior to contacting the customer. The adjuster was seeking verification for the equipment used to dry out the property. Despite supplying all the requested documentation and explanation the adjuster was still unwilling to reconcile the remaining balance due. Although the signed contract states the customer is responsible for any remaining balance Drylux is only seeking the remaining balance be paid by the insurance company. At this time Drylux is willing to close this claim for the amount approved by the adjuster for the amount of $2,273.78. To date Drylux has received $1,836.18 for this claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will mail the balance of $437.60 to Drylux on 07/31/2013.

Regards,