Dsign Graphics

Despite StarTex Power’s efforts to acknowledge the problem with there partner website's that allows you to set up a new contract and not supply the the customer with information of the status of the account is unacceptable to Texas lawsStarTex Power has not complied with the Texas state regulatory guidelines and chooses to not refund my money and rather spend countless hours writing pointless emailsStar tex can refund my money in order to bring this matter to a satisfactory resolution Thank You StarTex

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Penny wise was never involved with me I have never requested service from this companyI requested service from [redacted] energy not penny wiseThe change of service request back to startex was never approved by meThis is very unprofessional from startex, accepting a change request without consulting the consumerI never gave penny wise any consent to make changes on my serviceThe only two companies to whom I gave any type of consent was startex and *** [redacted] ***

Revdex.com Case # [redacted] StarTex Power spoke with [redacted] on [redacted] and advised that we are diligently working to make the necessary corrections to his accountHe has also been advised that all warranted adjustments would be applied after the corrections have been madeStarTex Power appreciates [redacted] ’ patience in this matter and apologizes for any inconvenience this has caused Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for help me resolve this issue

Revdex.com Case # [redacted] StarTex Power will gladly allow Mr [redacted] the opportunity to review the call in which he was advised by a StarTex Power representative that one (1) service period would be adjusted to reflect the rate he was on prior to his account transitioning to a variable month to month rate if he agreed to renew on a fixed rate plan Although Mr [redacted] has not renewed, an adjustment was applied as a good faith gesture and no further adjustments are warranted at this time Additionally, StarTex Power has rectified the matter in which Mr [redacted] experienced delayed billing and he did agree at the time that the resolution was satisfactoryMr [redacted] ’s complaint has been escalated and is being handled by StarTex Power’s Compliance Department (formerly Office of the President) Several attempts have been made to bring this matter to a satisfactory resolution; however StarTex Power has been unsuccessful in those attempts Should Mr [redacted] decide to remain a StarTex Power customer, he may renew at any time on one of the plans available for renewal Regards, Escalated Customer Support [email protected]

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] received from [redacted] *** Investigative Results: StarTex Power contacted [redacted] *** and will send a letter in writing regarding his account concerns per his request StarTex Power apologizes for any inconvenience this matter has caused Regards, [redacted]

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] from Mr [redacted] Investigative Results: Mr [redacted] contacted StarTex Power on 1/3/to report that he requested to cancel his electric service at [redacted] *** [redacted] on 11/30/and wanted to know why he was still receiving invoicesStarTex Power advised Mr [redacted] that a cancellation request had not been receivedBecause Mr [redacted] was adamant that he requested to cancel service, StarTex Power submitted a request to locate the call that took place on 11/30/2016; however StarTex Power was not able to locate the callStarTex Power confirms that a follcall was not placed to Mr [redacted] and for this we apologize Upon receipt of Revdex.com Case # [redacted] , StarTex Power contacted Mr [redacted] and advised that another search will be performed to attempt to locate the call that he reports took place on 11/30/If the call is located, StarTex Power will make the necessary adjustments to MrSparling’s account StarTex Power apologizes for the inconvenience this matter has caused Regards, Escalated Customer Support [email protected]

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] received from [redacted] Investigative Results: StarTex Power’s records do not match that of [redacted] • On */20/2014, [redacted] service dropped due to a switch.• On **/2/2014, StarTex Power received a request from [redacted] on behalf of [redacted] asking StarTex Power to regain [redacted] service from the date of lossAs such, StarTex Power agreed to regain [redacted] service from the date of loss• On [redacted] 2014, [redacted] contacted StarTex Power to advise that he switched his service to [redacted] Energy and that his account should not be active StarTex Power advised [redacted] that his service was switched to [redacted] on */20/2014; however [redacted] asked StarTex Power to regain his service from the date of loss In conclusion, StarTex Power was asked to regain [redacted] service from the date of loss and agreed to do so As a result, [redacted] StarTex Power account became active again as of */21/and there are no adjustmetns warranted at this time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The state that a check was mailed on 1/5/ It is now 1/23/(business days later) and I have yet to receive any check in my mailbox.This will not be closed until I RECEIVE and DEPOSIT my check Regards,-***

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] received from Ms [redacted] Investigative Results: · On 7/30/2014, Ms [redacted] contacted StarTex Power and set up a Deferred Payment Plan (“DPP”) for the total balance on her account in the amount of $ Ms [redacted] was advised that she would need to make a payment in the amount of $to activate the DPP and a payment in the amount of $on the 30th of each month for the next four months Ms [redacted] was also advised that she would need to make timely monthly payments in order to avoid defaulting on the DPP and if defaulted, the total balance on the account would become dueMs [redacted] acknowledged that she understood and agreed to the Terms and Conditions of the DPP agreement(Call available for review) · On 8/14/2014, Ms [redacted] ’ account was invoiced in the amount of $due on 9/4/ · On 8/30/2014, Ms [redacted] contacted StarTex Power and made a payment in the amount of $ Ms [redacted] did not schedule a payment in the amount of $to draft on 9/4/(Call available for review) · Because Ms [redacted] ’ monthly payment in the amount of $was not received on 9/4/2014, the total balance on the account became due A Disconnect Notice was issued in the amount of $due on 10/6/to avoid interruption in service In conclusion, Ms [redacted] did not meet the terms of the DPP agreement and as a result, the agreement was canceled and the total balance became due If Ms [redacted] would like to set up aDPP for the current balance due, she may do so by contacting StarTex Power and speaking with a customer service representative at [redacted] Regards, [redacted]

Sorry but none of that information is available when signing up , trust me if this information was available saying your contract will not be honored who in there right mine will sign upPlease spend my money on your customer service for I know I will not receive a refund for your mistake

Revdex.com: I have reviewed the response made by the business on here in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Let me clarifyI'm not rejecting their proposed action, at least what they've proposed to me verbally over the phoneThey have said they will credit the account for the amount they say is owedThis would render everything paid in full and the account in good standingThe problem, however, is that they have yet to follow throughI feel it is a bit premature for them to respond here and say that the matter has been handled when in fact it has not.Startex Power has done nothing but continually push me around and say they're going to do one thing and then NEVER follow throughMy fear is that at this time it is just another of their tacticsI cannot express my frustrations with them in an email to an extent that I would deem sufficientI've had to call them on at least different occasions due to their lack of follow up callsThey're supposed to call back within 24-hours but days go by and nothingThe only entity of Startex Power that seems to know how to call me is the collections departmentThere was one girl, [redacted] , who finally gave me a direct line so that I wouldn't have to continue to wait on hold for minutes only to have to explain the situation to a call center agent who cannot do anythingKeep in mind though that I had asked MULTIPLE times for a direct line and was told they did not have direct linesThe only way to contact them was to go through the call centerThen I have to ask to speak to their [redacted] but in order to do that I have to either sit on hold for copious amounts of time or agree to a call back that will take place in 24-hoursA recurring theme with this bunchTheir slogan is "As always, our customer care is free." I don't know what their idea of customer care is but it is in now way, shape, or form what I consider customer careSitting on hold and waiting for call backs is not my idea of customer care.Startex Power needs to do as they've stated and stop harassing me.Regards, [redacted] ***

Beter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my Regards, First of all we were promised a copy of the conversation that took place and if one cannot be provided then there cannot be any truth in what [redacted] power is stating Like I have told [redacted] power my [redacted] DID NOT agree to another contractMy [redacted] is a man who will read something and then decide on it, he is not so eager to agree on things over phoneIf [redacted] power was so sure of what was said then why the hassle to provide the recordingLike I've stated in the pass my [redacted] hasn't had to deal with such nonsense before and if it weren't for his old age and lack of computer skills he'd be the one dealing with thisOne more thing, if [redacted] power was willing to give credit for the months of the month to month that were at regular rate then why is it such a problem to remove the so called early termination fee that they are demanding?

StarTex Power reached out to Mr [redacted] via telephone; 6-26-17; attempting to explain how his renewal request may have been rejected on [redacted] ’s [redacted] websiteThe website is designed for new service or switch request not renewalsAs provided in Mr [redacted] ’s renewal notice, renewal request should be submitted directly to StarTex Power online at www.startexpower.com/renew or by phone at 866-711- StarTex Power again regrets the trouble and confusion Mr [redacted] encountered while attempting to renew his service; however StarTex Power has offered renewal pricing along with loyalty credits, which Mr [redacted] declinedAt this time it appears we will not be able amicably resolve Mr [redacted] issue however StarTex Power has exhausted all efforts and considers this ***er resolved If additional information is required or there are remaining concerns please contact StarTex Power directly at [email protected] Regards, Escalated Customer Support

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] from Ms [redacted] *** Investigative Results: StarTex Power has contacted [redacted] and addressed her account concerns StarTex Power apologizes for any frustration this matter has caused Regards, Escalated Customer Support [redacted]

Sent: Friday, February 03, 1:PM Subject: ID [redacted] / [redacted] Good Afternoon, StarTex Power contacted Mr [redacted] today, 2/3/2017, and he confirmed that he received his refund check in the amount of $as of yesterday, 2/2/ StarTex Power apologized to Mr [redacted] for the amount of time it took for him to receive his refund check and offered to send him a $virtual gift card as a good faith gesture Mr [redacted] accepted and will receive the gift card by email Best Regards, LaToya [redacted] SrAnalyst Lead - Escalated Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.There is no proof the notice was sent and they could not show proof that they sent it via email I am not satisfied Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me[redacted] has been exceptional in resolving this complaint I am extremely satisfied, and if all businesses were to address issues this professionally, there would be no complaints

Revdex.com Case # [redacted] StarTex Power acknowledges receipt of Revdex.com Case # [redacted] from [redacted] Investigative Results: Upon receipt of Revdex.com Case # [redacted] , StarTex Power immediately contacted Ms [redacted] and addressed her account concerns This matter has been brought to a satisfactory resolution Regards, Escalated Customer Support [email protected]

Was never contacted by startex my inbox for my email has no email from them or my call log for my phone does not have any missed call and my mailbox is not full or my voicemail is not full eitherExcuse after excuse is all I keep on hearing from startexI've already paid the account off and moved on with a better electric company and just trying to resolve the issue where star tex has in there email that they will contact you if your contract is not accepted or problems with itWhen I did call the customers service repdid informed me they do not follow through with procedures and made every excuse on how im going to have to payNo problem paid already double the price of my regular bill due to startex's billing and contract department not being on the same page Facts are I renewed my contract for the same price I was already paying Contract did not start and did not get a phone call or a email that my contracted didn't start The number on file I provided is my [redacted] cell phone The email on file is the same email for this Revdex.com dispute so for some reason everyone else can contact me but startex cant Startex next excuse will amaze me with what is said nextStartex if you need my money that bad go ahead and keep it and spend it on your customer service departmentIt could really use some better excuses then could not contact me