Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com Complaint # [redacted] Best Western File # [redacted] ,Thank you for contacting the Revdex.com regrding your billing concern with one of our Best Western properties.To further assist you with this matter, please provide the name and location of the Best Western property as well as the arrival date.You may send the information to me directly at [redacted] or contact me directly at [redacted] .Thank you kindly in advance.Sincerely [redacted] ***Best Western International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The hotel location was Best Western Plus Northshore Inn - [redacted] , ** The response from the hotel is simply asking the hotel location Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution step would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider acceptance of any proposed resolution at that time.Please also find attached additional documentation (photos of the roach found and killed in the hotel room and the business card of the hotel's general manager) related to my complaint for review by the business Regards, [redacted]
File [redacted] -***Dear Ms [redacted] ,Thank you for the feedback you provided with the Revdex.com regarding your experience with the Best Western PLUS [redacted] in [redacted] , TX.I sincerely apologized for the way this situation was handled.I have issued you a refund check for $ and it will be sent to the following address: [redacted] ** [redacted] Thank you again for bringing this matter to our attention.Sincerely, [redacted] ***Best Western International
File 160606-2036Dear MrChung,Thank you for contacting our office through the Revdex.com This matter is currently being reviewed and you will be contacted shortly.Thank you for your kind patience.Sincderely,Elizabeth C***Best Western International
File [redacted] Dear Ms [redacted] ,Thank you for your feedback regarding your recent stay with the Best Western Plus Rancho Cordova Inn on October 12, I sincerely apologize for this unfortunate situation regarding the insect bites I can only imagine how upsetting this was for you both I will be following up with the hotel manager regarding your concerns and get back with you as quickly as possible.Sincerely,Elizabeth C***Best Western International [redacted]
File [redacted] Dear ***,Thank you for contacting the Revdex.com regarding your reservation with the Best Western Plus Boulder Inn.I am very sorry for this unfortunate situation I was unable to locate your reservation under your name Please provide the exact arrival date and name the booking was made under Also, if you have your confirmation number, that would be helpful as well.In the meantime, I will be following up with the hotel manager regarding this matter and get back with you as quickly as possible.If you have any questions for me in the meantime, you may contact me directly at the following contacts: [redacted] Sincerely,Elizabeth C***Best Western International
File [redacted] Dear Lei Lu,Thank you for contacting our office regarding your reservation for the Best Western Hotel Causeway Bay in Hong Kong, confirmation [redacted] .I am sorry to hear about the difficulty you had with cancelling your reservation Please provide me with the amount you were billed for the one night reservation.You may contact me directly at [redacted] @bestwestern.comI look forward to your reply.Sincerely,Elizabeth C***Best Western International
File [redacted] Dear ***,Thank you for contacting the Revdex.com regarding this issues with the previous Best Western Mountain Villa Inn & Suites in Canton, GA.I sincerely apologize for this unfortunate situation I reviewed the case file ( [redacted] ) and it indicates that you only stayed one night at the alternate hotel and our office did send you a Best Western gift card for the rate difference for the one night that you stayed As you did not stay the 2nd night, there would be no rate difference reimbursement for that day Our office is only able to cover the rate difference for the night that you actually stayed at the alternate location I again sincerely apologize for this.Please let me know if you have any additional questions or concerns.Sincerely,Elizabeth C***Best Western International
File [redacted] Dear Ms [redacted] ,Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors when booking on bestwestern.com The reservation was made on 3/for arrival date 3/for night.Our records show that an email confirmation was sent on 3/to the following email address: [redacted] @gmail.comThe hotel held the room in good faith and will not be issuing a refund for the chargePlease let our office know if you have any further questions or concerns.Sincerely,Elizabeth C***Best Western International
Dear Mr***,Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possible.I received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted] , ** I will post it below for your review.The hotel will not respond further and the guest will not be reimbursed Please let me know if there is anything further you needHotel’s response: This [redacted] , the front desk manager of the Best Western Plus I tried to get a hold of [redacted] but she did not answer We have pictures to prove that the guest damaged all of the linens and stained the mattress that night The mattress plus the linens cost a lot more than the $we decided to charge him We do not want to reimburse him for the damages he caused to our room.The reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/Our housekeepers get to work at 9am on weekendsNo one was able to go into the room to clean the vomit up for him He waited until after 9am to even take the sheets off the bedThere was no way our housekeepers could've gotten into that room before the stain set in- [redacted] Sincerely, [redacted] ***Best Western International
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Because I am paying $134 for the night and it is being offer for $119 else where FOR the Best Western on [redacted] **. Regards, [redacted]
This matter with Dr [redacted] has been resolved by the hotel Dr [redacted] was contacted by the hotel manager and a refund has been issuedPlease let me know if you need anything furtherSincerely, Elizabeth C [redacted] | Resolution Specialist | Customer CareBest Western® Hotels & Resorts [redacted] |Phoenix | AZ | 85027###-###-#### | bestwestern.com
File 160629-7636Dear Mr [redacted] ,Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WA.I sincerely apologize that this situation was not handled as you wish it had I will be sending you a refund check for the amount of $9.00.The check will be sent to the following address: [redacted] ** ***Thank you again for allowing me to assist you with this matter.Please let me know if you have any further questions for concerns.Sincerely,Elizabeth C***Best Western International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Best Western claims that the gift card was sent to me via email on January 5,and used by someone (not me) on March 1,at BEST WESTERN Crossroads in Indianapolis, IN.I reject their position that the card is the same as cash and they are not responsible for unauthorized use based on the following: They sent the card via email, which they have not provided any proof It seems to me somewhat unusual that the card numbers are sent via unsecured email, not requiring some kind of activation or authorization by the legitimate customer If they were honestly interested in resolving my claim they would contact their location in Indianapolis, IN and follow up with the customer who used the card Finally, there is no mention of the "same as cash" policy in the two page fine print details regarding the low-price guarantee I'm sure they included it in the email I never received on Jan 5, 2015I find this whole situation unusual, I run a business and can't imagine treating a customer like this.Regards, Kevin [redacted]
Hi Ms. ***,Thank you for your response. The hotel we stayed at in Santa Barbara is called the Best Western Plus South Coast Inn in Goleta, CA and the AGM that I emailed back and forth with is Nicole W***.Looking forward to your prompt response. [redacted] ***
File [redacted] No further reply will be given.The guest will work with her credit card companyElizabeth C***Best Western International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com Complaint # [redacted] Best Western File # [redacted] ,Thank you for contacting the Revdex.com regrding your billing concern with one of our Best Western properties.To further assist you with this matter, please provide the name and location of the Best Western property as well as the arrival date.You may send the information to me directly at [redacted] or contact me directly at [redacted] .Thank you kindly in advance.Sincerely [redacted] ***Best Western International
File [redacted] The guest was contacted The guest used profanities and ended the call
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The hotel location was Best Western Plus Northshore Inn - [redacted] , ** The response from the hotel is simply asking the hotel location Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution step would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider acceptance of any proposed resolution at that time.Please also find attached additional documentation (photos of the roach found and killed in the hotel room and the business card of the hotel's general manager) related to my complaint for review by the business Regards, [redacted]
File [redacted] -***Dear Ms [redacted] ,Thank you for the feedback you provided with the Revdex.com regarding your experience with the Best Western PLUS [redacted] in [redacted] , TX.I sincerely apologized for the way this situation was handled.I have issued you a refund check for $ and it will be sent to the following address: [redacted] ** [redacted] Thank you again for bringing this matter to our attention.Sincerely, [redacted] ***Best Western International
File 160606-2036Dear MrChung,Thank you for contacting our office through the Revdex.com This matter is currently being reviewed and you will be contacted shortly.Thank you for your kind patience.Sincderely,Elizabeth C***Best Western International
File [redacted] Dear Ms [redacted] ,Thank you for your feedback regarding your recent stay with the Best Western Plus Rancho Cordova Inn on October 12, I sincerely apologize for this unfortunate situation regarding the insect bites I can only imagine how upsetting this was for you both I will be following up with the hotel manager regarding your concerns and get back with you as quickly as possible.Sincerely,Elizabeth C***Best Western International [redacted]
File [redacted] Dear ***,Thank you for contacting the Revdex.com regarding your reservation with the Best Western Plus Boulder Inn.I am very sorry for this unfortunate situation I was unable to locate your reservation under your name Please provide the exact arrival date and name the booking was made under Also, if you have your confirmation number, that would be helpful as well.In the meantime, I will be following up with the hotel manager regarding this matter and get back with you as quickly as possible.If you have any questions for me in the meantime, you may contact me directly at the following contacts: [redacted] Sincerely,Elizabeth C***Best Western International
File [redacted] Dear Lei Lu,Thank you for contacting our office regarding your reservation for the Best Western Hotel Causeway Bay in Hong Kong, confirmation [redacted] .I am sorry to hear about the difficulty you had with cancelling your reservation Please provide me with the amount you were billed for the one night reservation.You may contact me directly at [redacted] @bestwestern.comI look forward to your reply.Sincerely,Elizabeth C***Best Western International
File [redacted] Dear ***,Thank you for contacting the Revdex.com regarding this issues with the previous Best Western Mountain Villa Inn & Suites in Canton, GA.I sincerely apologize for this unfortunate situation I reviewed the case file ( [redacted] ) and it indicates that you only stayed one night at the alternate hotel and our office did send you a Best Western gift card for the rate difference for the one night that you stayed As you did not stay the 2nd night, there would be no rate difference reimbursement for that day Our office is only able to cover the rate difference for the night that you actually stayed at the alternate location I again sincerely apologize for this.Please let me know if you have any additional questions or concerns.Sincerely,Elizabeth C***Best Western International
File [redacted] Dear Ms [redacted] ,Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors when booking on bestwestern.com The reservation was made on 3/for arrival date 3/for night.Our records show that an email confirmation was sent on 3/to the following email address: [redacted] @gmail.comThe hotel held the room in good faith and will not be issuing a refund for the chargePlease let our office know if you have any further questions or concerns.Sincerely,Elizabeth C***Best Western International
Dear Mr***,Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possible.I received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted] , ** I will post it below for your review.The hotel will not respond further and the guest will not be reimbursed Please let me know if there is anything further you needHotel’s response: This [redacted] , the front desk manager of the Best Western Plus I tried to get a hold of [redacted] but she did not answer We have pictures to prove that the guest damaged all of the linens and stained the mattress that night The mattress plus the linens cost a lot more than the $we decided to charge him We do not want to reimburse him for the damages he caused to our room.The reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/Our housekeepers get to work at 9am on weekendsNo one was able to go into the room to clean the vomit up for him He waited until after 9am to even take the sheets off the bedThere was no way our housekeepers could've gotten into that room before the stain set in- [redacted] Sincerely, [redacted] ***Best Western International
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Because I am paying $134 for the night and it is being offer for $119 else where FOR the Best Western on [redacted] **. Regards, [redacted]
This matter with Dr [redacted] has been resolved by the hotel Dr [redacted] was contacted by the hotel manager and a refund has been issuedPlease let me know if you need anything furtherSincerely, Elizabeth C [redacted] | Resolution Specialist | Customer CareBest Western® Hotels & Resorts [redacted] |Phoenix | AZ | 85027###-###-#### | bestwestern.com
File 160629-7636Dear Mr [redacted] ,Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WA.I sincerely apologize that this situation was not handled as you wish it had I will be sending you a refund check for the amount of $9.00.The check will be sent to the following address: [redacted] ** ***Thank you again for allowing me to assist you with this matter.Please let me know if you have any further questions for concerns.Sincerely,Elizabeth C***Best Western International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Best Western claims that the gift card was sent to me via email on January 5,and used by someone (not me) on March 1,at BEST WESTERN Crossroads in Indianapolis, IN.I reject their position that the card is the same as cash and they are not responsible for unauthorized use based on the following: They sent the card via email, which they have not provided any proof It seems to me somewhat unusual that the card numbers are sent via unsecured email, not requiring some kind of activation or authorization by the legitimate customer If they were honestly interested in resolving my claim they would contact their location in Indianapolis, IN and follow up with the customer who used the card Finally, there is no mention of the "same as cash" policy in the two page fine print details regarding the low-price guarantee I'm sure they included it in the email I never received on Jan 5, 2015I find this whole situation unusual, I run a business and can't imagine treating a customer like this.Regards, Kevin [redacted]
Hi Ms. ***,Thank you for your response. The hotel we stayed at in Santa Barbara is called the Best Western Plus South Coast Inn in Goleta, CA and the AGM that I emailed back and forth with is Nicole W***.Looking forward to your prompt response. [redacted] ***