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Dub's Garage Reviews (29)

Complaint: [redacted]
I am rejecting this response because: while the account was closed without penalty to me, I do not feel that the overall handling of my situation was done with the kind of regard and consideration I have come to expect, especially from a company with whom I've had such a long term relationship (34 years).  I do not want it to go on record that I am satisfied but rather I have accepted the outcome. No further action is necessary or desired.
Sincerely,
[redacted]

Please see notes for resolution wiht the customer:
 
 
[redacted] called me back to discuss her complaint and why she reached out to Revdex.com. She explained that she was not aware of the ETF and it was not explained to her correctly. She was not aware that by not paying her invoice she...

would be charged the ETF. Explained that it was read to her on the verbal acceptance of the PPP and also on the confirmation letter she received. She stated that the only reason she was not paying the invoice was because she was not happy with the service provided to her. She complained that she had multiple calls of No Heat and we never addressed the issue of her not having equal heat thru the house. She said she covered that with CS reps and with Techs but it was never addressed and she paid for a service agreement that she never got a benefit for. Agreed to credit back the S/C and ETF to resolve the issue. She accepted and made 2 postdated payments with me for $923.55. Customer thanked me for resolving complaint and she will contact Revdex.com to update her complaint. [redacted]
 
Regards,
 
[redacted]
CT District
Admin/ Operations Supervisor

Complaint: [redacted]
I am rejecting this response because: Petro Oil and Heat company did install gas pipes in my property without obtaining any legal permit, they also sold me and installed for me a heat and hot water unit without the proper permit too, and I just found out that the installation was done wrongly  and dangerously, This instillation may cause a fire or explosion with the time, also this business did hold my $700.00 security deposit and they never returned it back to me, as well as makes me lose my tenant with a monthly income of $1,500.00 since the end of March 2015, as well as they sued me in the Forum (Arbitration, Mediation International) to steal my right of speech by faking with their lawyers the intend of using a domain name that I created to educate the consumer of being scammed by their company as they did with me, The Forum did DECLINE their claim because Petro and its lawyers did alter the meaning of the facts just for them to not let my word get to the public, in another word they did lie, fake and accused me of wrong doing just for them to keep scamming the clients so no one know what's going on, and for this reason the Forum gave me the right to keep my domain. The truth can be found on the statements that I listed on my Domain www.[redacted].com , with those statement none of us can lie, the truth is right there. I feel by giving this business (Petro and its other companies) a good positive rating, you are giving them more opportunity to keep scamming the great people of United States of America.  I gave Petro many opportunist to solve this dispute, but they insist on stealing in order for them to settle down the claim, and to top this up, they are revealing my information to the previous account holder without my permission. At the Petro company you can find all kind of corruptions even in the respond to this e-mail. The truth can be found in my pages at  www.[redacted].com the emails and responds between Petro and I are listed on this domain. Don't reward this scammer by posting a good positive rating as you will be helping them to keep scamming. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I am forwarding to the appropriate manager to look into the account. We will be contacting the customer to attempt to resolve.
 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As [redacted] mentioned in his response dated 10/21/14, to the Revdex.com and my phone conversation with him regarding the issue;  was for his business to check my vehicle for the parts that his business installed. Why? because it was having the same exact mechanical symptoms and issues, as when I brought the vehicle to his business in October 2013.
Per phone conversation with [redacted] he acknowledged to me that AAA customers have a 2 year warranty on parts and labor that his business would honor. Also, his business provides a 12month/ 12 thousand mile warranty, according to (Dubs Garage) advertising literature that his business markets to me via the US postal service. Of course, I cannot control when my vehicle malfunctions. Also, the malfunction was within both warranty time periods.  
Again, I never demanded for his business personnel to change out the " idle control motor", I simply asked for his business to check the parts his business installed pertaining to the complaint .  I emphasized this with his service manager, but was told there would be a diagnostic fee -regardless. ( this conversation took place outside the business office with the service manager)
[redacted] also mentioned in our phone conversation that he heard the conversation between me and the service manager on the day I was present. Why did he not just come out from behind the wall or wherever and alleviate the problem with dialog. In my opinion, this is positive customer service. I feel the this most likely would have ended the conflict.
What I don't understand, is why a business owner would want to severe a business relationship with loyal customer who has had his vehicles' serviced and spent thousands of dollars over the years. I had been going to Dubs Garage for many years.   I have nothing against Dubs personnel: mechanics, service manger or [redacted]. It was just the customer service that day.
Regards,
[redacted]

A manager will be reaching out to customer to attempt to resolve.
Any further questions, please contact me
Kimberly P[redacted] Supervisor

Dear [redacted],
I am responding to the complaint filed against my business on 10/2/2014 (ID  [redacted]).
I am sorry to hear that the customer has filed a complaint but pleased to have the opportunity to respond.
First, the customer wanted my shop to warranty a part that my technicians did...

not install: the idle control motor. When he originally brought the car to us on 10/11/2013, he had already taken his car to another shop or individual who had installed the idle control motor but this had not fixed his complaint. He asked us to diagnose and correct this problem which we did by installing a throttle position sensor. This corrected his complaint that the engine" idles fast sometimes".  He paid the invoice and we did not hear from him until recently.
Eleven months later on 10/2/14, the customer returned and almost demanded that we warranty his idle control motor (which we did not install). His complaint this time was different - the engine" idles to low and then surges". We tried to explain that we can't warranty a part we did not install. We told him that we would be glad to check his car but if his problem did not relate to the part we installed, there would be a diagnosis charge.
The customer reported this to AAA because we are members in good standing and was told that we had the right to charge for a diagnosis. He then emailed me and asked that I call him which I did. During that conversation, I told him we would check the parts that we installed for no charge but we would not diagnose anything else without charging him for the diagnosis.
It seems incredible that the customer would not return to the shop or individual who installed the idle control motor and try to have it warrantied by them if he thought that was what was wrong. We can't warranty a part we did not install. Furthermore, if we had installed a part that malfunctioned, we would need to check and diagnose the problem so that we could return the part to the manufacturer under their warranty policies.
 Sincerely,
[redacted]
10/21/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me _provided_ I  get the credit by July 21st. 
Sincerely,
[redacted]

We are going to reach out to this customer to discuss the plan as well as options for moving forward.
If you have any specific questions, please feel free to contact me.
 
Regards,
 
[redacted]  [redacted]
Petro Home Services
CT District
Admin & Operations...

Supervisor
[redacted]

[redacted] has been resolve directly with the customer.

In regards to this complaint, an original number was agreed upon by Petro and Ms. [redacted]. Ms. [redacted] then requested an additional amount that is currently being reviewed by our General Manager. He received another email from Ms. [redacted] and plans to call her back tomorrow to discuss.   I will follow up with you tomorrow when we have spoken with the customer.   Regards,     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We spoke with the customer yesterday and did credit off the fee.
 
If there is anything additional you need please let me know.
 
Regards,
[redacted]
CT District
Admin&Operations supervisor
203-985-4557

We have forwarded this information to someone in the local office.
 
Regards,
 
[redacted]
Admin & Operations Supervisor
CT District

I have reached out to this customer to try and resolve complaint.
Regards,
Kim P[redacted]
CT District
Admin& Operations Supervisor
###-###-####

We have had numerous communications with Mr. [redacted], including two face to face meetings. Multiple (and significant) concessions have been made by us and accepted by Mr. [redacted].
At this time, no further concessions will be forthcoming.
Mr. [redacted] was advised we would no longer deliver to or...

service his property on multiple occasions. He was clearly advised his account was terminated. One of the advantages of using propane and heating oil is the ability to purchase products from multiple vendors. As in the past, we respectfully suggest that Mr. [redacted] contact another vendor to meet his energy needs as it appears, and is verified in his complaint, that our relationship has irrevocably broken down.

We have reached out to the customer in the hopes to resolve issue.
Regards,
Kim P[redacted]
Admin & Operations Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They agreed to credit my account fully!  Thank you so much!!
Sincerely,
[redacted]

Revdex.com:
Petro Oil Company has contacted me.  [redacted], a customer service manager, has reviewed with me my current contract for oil burner servicing / automatic oil delivery set to expire November 30, 2014.  She also verbally agreed to rescind the " renewal" 9/16/2014 through 9/30/2015 ceiling price/automatic delivery agreement in its entirety.  I am currently awaiting written confirmation of this new cancellation agreement.  With reference to complaint ID [redacted], I find that this resolution is TENTATIVELY satisfactory and upon receipt of written confirmation, resolution of this case will become completely satisfactory. 
Thank you for facilitating this matter on my behalf.  
Sincerely,
[redacted]

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