Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please do not list my complaint as resolved, because I am still waiting for Duke Energy to send the usage and charges that they promised to send me
Apparently this is another lie from Duke Energy to go along with all the other lies they have been telling me for the past four months
An honest company would have sent the information without me having to complain about it for four monthsDuke Energy is not an honest company
An honest company would have paid interest and penalties after holding a customer's money for nearly four yearsDuke Energy is not an honest company
Apparently, Duke Energy can lie when they promise to send the information and the Revdex.com will believe the lie and close the case, and maybe even increase Duke Energy's Revdex.com Rating to A++
Sincerely, *** ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
As previously communicated, Duke Energy would rely on the contractor's claims adjuster to make the decision on what is appropriate if they decide to pay a claim. As in this case, the claims adjuster has agreed to pay a partial amount of the estimate. Any inquiries regarding that claims process would need to be directed back to *** 's Claims Department
Duke Energy apologizes for the customer’s less than desirable customer service experienceCoaching will be provided the individuals involved Duke Energy went out and re-read the customer’s meter on 3/and based on the new reading we adjusted the customer’s billWe over read the meter by
about kWhThe bill has been updated to reflect kWh used and the customer now has a credit of $
The customer was disconnected on 1/20/for non-paymentHis bill sent on 12/23/advised that if a minimum payment of $was not paid by the due date- 1/16/15, his service would be disconnectedWe did not receive any payment on the account so the order was placed to disconnect service on
1/20/The customer stated that he made his payment through his bank, which takes several days for Duke Energy to receiveUntil the payment posts to the account we cannot stop a disconnect or reconnect the serviceWe did not receive the customer’s payment of $until 1/21/which is after we already disconnected the service and he made the payment to restore service Duke Energy did agree to waive his security deposit and reconnect fee as a one-time courtesy, however we will not be waiving the after-hours reconnect feeAt this time the customer does have a credit of $and I have sent that to the customer as a refund check When a customer is disconnected for non-payment the technician places an orange meter tag on the meter baseWhen we restore the service the orange tag is removed and replaced with a blue tag
RE: *** *** ***I located the call and monitored the conversation between Mr*** and our representativeMr***d was informed that the a payment of $was required to restore the service and that would be the total past due balanceMr*** was also informed that additional
reconnection fees would become due with his next billThe next bill included a current charge amount, a reconnection fee and security depositThe bill was in the amount of $The due date was 12/1/A notification was included with the bill explaining the security deposit requestNo payments posted to the bill due 12/1/As a result the next bill generated with a disconnection noticeThe notice has been cancelled due to a payment posting.Regularly scheduled meter reading occur once per monthThere is nothing to indicate Duke Energy representatives visited Mr*** times within a day periodThere is nothing to indicates multiple bills have generated within a day periodI have left a message for Mr*** to contact me in order to discuss his account in detail and address any additional concerns he may have regarding his billI would also like to schedule an appointiment to re-read his meter if he would like confirmation that the meter readings are in linePlease let me know if additional information is requiredMy contact information is listed below.AJ***Consumer Affairs AssociateDuke Energy513.287.2072?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with a representative from the company todayThis particular response does nothing to alleviate the issueMeters cannot be inspected or installed until lines are run and poles are setThe rep I spoke to today has put a plan of action into place and I hope that continued communications with him with prove fruitful. This response is the same generic response I've been given over and over and it has nothing to do with the issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
The payment made of $was not received until 1/21/I have attached a copy of the customer’s financial history showing the date the payments were received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Duke Energy has reviewed the account and have asked for the balance of $to be removed from the customer’s credit reportWe sent the request to the credit bureau 3/5/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
At no time did I request my neighbors' personal informationI requested that Duke Energy send me a copy of my usage and charges for the 44-month period in questionThey did send my usage and charges for the last months of the 44-month period, but refuse to send the information for the first months of the 44-month periodApparently no one at Duke Energy knows how to print out the usage and charges for those months without also printing out my neighbors' personal informationI suggested temporarily deleting the personal information (or replacing it with my personal information) while printing one copy of the bills for me, but apparently this is too complicated for Duke Energy to figure outI also suggested printing out the bills and using a black marking pen to blot out the neighbors' personal information, but this is apparently too much trouble, or maybe they do not have a black marking penAs a result, Duke Energy continues to use the excuse of protecting my neighbors' personal information as the reason they will not send me the billing information for the months in question.The only part of Title of the Indiana Administrative Code that Duke Energy can quote is Article 4, Rule 1, Section 14, which is titled "Billing Adjustments" (IAC 4-1-Billing Adjustments)Part A of Section is for Adjustments Due to Meter Errors, and Part B of Section is for Other Billing AdjustmentsPart B states: "All other billing errors, including incorrect tariff applications, may be adjusted to the known date of error or for a period of one year, whichever period is shorter." This applies to mistakes on a customer's billMy problem is that I have no bills for the 32-month period in questionDuke Energy is charging me $2,for the 32-month period without telling me what the charges are forThis is illegal according to IAC 4-1-Duke Energy should send the bills for the 32-month period, or give me a full refund for the 32-month period.What about interest and penalties? Duke Energy has been holding $6,that belongs to me, and has not offered to pay any interest or penaltiesIf I was ever late with a payment, Duke Energy would charge me interest and penalties.To Duke Energy, customers are an unnecessary nuisance.Apparently, the Revdex.com is only a bulletin board for posting complaints about a businessI thought the Revdex.com would make recommendations and decisions
Regards,
*** ***
On 1/7/I provided a Revdex.com response that stated:After further review a decisiion has been made to provide Mr. *** with the additional informatoin he has requested.I will go foward and prepare Mr***'s usage and charges that generated between 2/1/- 9/9/(corrected original date 9/9/13)I have left a message for Mr*** to contact me if he has further questionsMy contact information is listed below.** ***Consumer Affairs AssociateDuke Energy***On 1/16/15 I mailed the information Mr. *** has been requesting to his residenceThe informatin I mailed included a spread sheet detailing a month billing adjustment, a letter of explanation and a current billThis current rejection notification is dated 1/20/Perhaps he had not recieved the information I prepared and sent to him on 1/16/I have left messages on Mr***s phone to make him aware he has the option of contacting me directly to discuss his account I have also provided my contact information on my responses to the Revdex.comIf I can provide any additional information please let me knowI'll look forward to addressing any additional questions Mr. *** may have that may contribute to the resolution of this matterMy contact information is listed below.** ***Consumer Affairs AssociateDuke Energy513.287.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the spreadsheet from Duke Energy today (01/22/2015) and it is unacceptable because it does not meet the requirements of the law, specifically Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills)The spreadsheet has a column of numbers under the meter number which is apparently the usage, but it has no unitsThere is a column for total utility charges, but not a breakdown of the individual charges used to calculate the total charges (no detailed billing information)There is also a column for the tax on the total utility charges.It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are forIAC 4-1-states the following:"Sec(a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The spreadsheet does not provide the dates and meter readings of the meter at the beginning and end of each of the billing periods and the other detailed billing information that would have been included on my bills if they had been sent to me rather than my neighborsI would like all of my billing information that was sent to my neighbors, except for their names, their address, and their account numberHow difficult can it be to print out the bills without their names, their address, and their account number? Apparently it is too difficult for Duke Energy.In addition, my first bill, which was due on March 7, 2011, was for the period from February 1, to February 10, On the spreadsheet Duke Energy has charged me for the whole month from the January meter reading (probably around January 10, 2011) to February 10, The January meter reading (including the date of the meter reading) is needed in order to calculate (estimate) the meter reading on February 1, 2011.I would not be surprised to find many other errors in the spreadsheet when it is compared to the actual billsThe numbers in the spreadsheet were probably typed in by hand and there could be many errors.If Duke Energy is unable or unwilling to send me the detailed billing information for the 32-month period in question that is required by law, specifically Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills), they should give me a full refund for the 32-month period in questionThis would result in a total refund of $6,$1,(over-payment for months) + $4,(full refund for months) = $6,789.17Duke Energy should send me the bills for the 32-month period in question or refund $6,
Regards,
*** ***
In September 2014, Duke Energy verified that the electric meters were switched at [redacted] and [redacted], Indianapolis, IN. Due to the switched meters, Duke Energy is required to correct the billing for the customers involved. Duke...
Energy is regulated by the Indiana Utility Regulatory Commission (IURC). The Indiana administrative code, I70 IAC, which is attached to this response, advises that billing errors will be adjusted to the known date of error or for a period of one year, whichever period is shorter. Mr. [redacted] was advised the adjusted billing consisted for 12 months of history. However, Duke Energy has made a courtesy adjustment to this rule and provided an additional adjustment of $2,435.70 on November 17, 2014. A voicemail message was left for Mr. [redacted] advising of this correction. Currently a credit balance of $4282.77 is on the account. This credit will remain on the account until the customer advises Duke Energy if a refund check is requested.
RE: *** ***After further review a decisiion has been made to provide Mr. *** with the additional informatoin he has requested.I will go foward and prepare Mr. *** usage and charges that generated between 2/1/11 - 9/9/13. I have left a message for Mr. *** to contact me if he has further questions. My contact information is listed below.** ***Consumer Affairs AssociateDuke Energy513.287.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Duke Energy spoke to the customer and agreed to waive the security deposit if the customer could bring her account current by the next due date of 12/26. The customer agreed to pay her account in full of $319.43 by 12/26. I advised the customer that if her account continues carrying a past due...
balance in the future we would bill the deposit again and we will not waive it in the future.
Duke Energy has left a message for the customer. The customer’s disconnection date was 11/25 which was before the Holiday. Duke Energy was only closed on Thursday November the 27th. We were open on Friday the 28th from 7am to 7 pm and on Saturday the 29th from 8am to 1 pm. Because the service was...
disconnected we will not be waiving the security deposit, however I would be willing to lower the deposit in ½ to $225.00. The customer is also eligible to set the deposit up on a 3 month payment agreement.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please do not list my complaint as resolved, because I am still waiting for Duke Energy to send the usage and charges that they promised to send me
Apparently this is another lie from Duke Energy to go along with all the other lies they have been telling me for the past four months
An honest company would have sent the information without me having to complain about it for four monthsDuke Energy is not an honest company
An honest company would have paid interest and penalties after holding a customer's money for nearly four yearsDuke Energy is not an honest company
Apparently, Duke Energy can lie when they promise to send the information and the Revdex.com will believe the lie and close the case, and maybe even increase Duke Energy's Revdex.com Rating to A++
Sincerely, *** ***
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
As previously communicated, Duke Energy would rely on the contractor's claims adjuster to make the decision on what is appropriate if they decide to pay a claim. As in this case, the claims adjuster has agreed to pay a partial amount of the estimate. Any inquiries regarding that claims process would need to be directed back to *** 's Claims Department
Duke Energy apologizes for the customer’s less than desirable customer service experienceCoaching will be provided the individuals involved Duke Energy went out and re-read the customer’s meter on 3/and based on the new reading we adjusted the customer’s billWe over read the meter by
about kWhThe bill has been updated to reflect kWh used and the customer now has a credit of $
The customer was disconnected on 1/20/for non-paymentHis bill sent on 12/23/advised that if a minimum payment of $was not paid by the due date- 1/16/15, his service would be disconnectedWe did not receive any payment on the account so the order was placed to disconnect service on
1/20/The customer stated that he made his payment through his bank, which takes several days for Duke Energy to receiveUntil the payment posts to the account we cannot stop a disconnect or reconnect the serviceWe did not receive the customer’s payment of $until 1/21/which is after we already disconnected the service and he made the payment to restore service Duke Energy did agree to waive his security deposit and reconnect fee as a one-time courtesy, however we will not be waiving the after-hours reconnect feeAt this time the customer does have a credit of $and I have sent that to the customer as a refund check When a customer is disconnected for non-payment the technician places an orange meter tag on the meter baseWhen we restore the service the orange tag is removed and replaced with a blue tag
RE: *** *** ***I located the call and monitored the conversation between Mr*** and our representativeMr***d was informed that the a payment of $was required to restore the service and that would be the total past due balanceMr*** was also informed that additional
reconnection fees would become due with his next billThe next bill included a current charge amount, a reconnection fee and security depositThe bill was in the amount of $The due date was 12/1/A notification was included with the bill explaining the security deposit requestNo payments posted to the bill due 12/1/As a result the next bill generated with a disconnection noticeThe notice has been cancelled due to a payment posting.Regularly scheduled meter reading occur once per monthThere is nothing to indicate Duke Energy representatives visited Mr*** times within a day periodThere is nothing to indicates multiple bills have generated within a day periodI have left a message for Mr*** to contact me in order to discuss his account in detail and address any additional concerns he may have regarding his billI would also like to schedule an appointiment to re-read his meter if he would like confirmation that the meter readings are in linePlease let me know if additional information is requiredMy contact information is listed below.AJ***Consumer Affairs AssociateDuke Energy513.287.2072?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with a representative from the company todayThis particular response does nothing to alleviate the issueMeters cannot be inspected or installed until lines are run and poles are setThe rep I spoke to today has put a plan of action into place and I hope that continued communications with him with prove fruitful. This response is the same generic response I've been given over and over and it has nothing to do with the issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
The payment made of $was not received until 1/21/I have attached a copy of the customer’s financial history showing the date the payments were received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Duke Energy has reviewed the account and have asked for the balance of $to be removed from the customer’s credit reportWe sent the request to the credit bureau 3/5/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
At no time did I request my neighbors' personal informationI requested that Duke Energy send me a copy of my usage and charges for the 44-month period in questionThey did send my usage and charges for the last months of the 44-month period, but refuse to send the information for the first months of the 44-month periodApparently no one at Duke Energy knows how to print out the usage and charges for those months without also printing out my neighbors' personal informationI suggested temporarily deleting the personal information (or replacing it with my personal information) while printing one copy of the bills for me, but apparently this is too complicated for Duke Energy to figure outI also suggested printing out the bills and using a black marking pen to blot out the neighbors' personal information, but this is apparently too much trouble, or maybe they do not have a black marking penAs a result, Duke Energy continues to use the excuse of protecting my neighbors' personal information as the reason they will not send me the billing information for the months in question.The only part of Title of the Indiana Administrative Code that Duke Energy can quote is Article 4, Rule 1, Section 14, which is titled "Billing Adjustments" (IAC 4-1-Billing Adjustments)Part A of Section is for Adjustments Due to Meter Errors, and Part B of Section is for Other Billing AdjustmentsPart B states: "All other billing errors, including incorrect tariff applications, may be adjusted to the known date of error or for a period of one year, whichever period is shorter." This applies to mistakes on a customer's billMy problem is that I have no bills for the 32-month period in questionDuke Energy is charging me $2,for the 32-month period without telling me what the charges are forThis is illegal according to IAC 4-1-Duke Energy should send the bills for the 32-month period, or give me a full refund for the 32-month period.What about interest and penalties? Duke Energy has been holding $6,that belongs to me, and has not offered to pay any interest or penaltiesIf I was ever late with a payment, Duke Energy would charge me interest and penalties.To Duke Energy, customers are an unnecessary nuisance.Apparently, the Revdex.com is only a bulletin board for posting complaints about a businessI thought the Revdex.com would make recommendations and decisions
Regards,
*** ***
On 1/7/I provided a Revdex.com response that stated:After further review a decisiion has been made to provide Mr. *** with the additional informatoin he has requested.I will go foward and prepare Mr***'s usage and charges that generated between 2/1/- 9/9/(corrected original date 9/9/13)I have left a message for Mr*** to contact me if he has further questionsMy contact information is listed below.** ***Consumer Affairs AssociateDuke Energy***On 1/16/15 I mailed the information Mr. *** has been requesting to his residenceThe informatin I mailed included a spread sheet detailing a month billing adjustment, a letter of explanation and a current billThis current rejection notification is dated 1/20/Perhaps he had not recieved the information I prepared and sent to him on 1/16/I have left messages on Mr***s phone to make him aware he has the option of contacting me directly to discuss his account I have also provided my contact information on my responses to the Revdex.comIf I can provide any additional information please let me knowI'll look forward to addressing any additional questions Mr. *** may have that may contribute to the resolution of this matterMy contact information is listed below.** ***Consumer Affairs AssociateDuke Energy513.287.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the spreadsheet from Duke Energy today (01/22/2015) and it is unacceptable because it does not meet the requirements of the law, specifically Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills)The spreadsheet has a column of numbers under the meter number which is apparently the usage, but it has no unitsThere is a column for total utility charges, but not a breakdown of the individual charges used to calculate the total charges (no detailed billing information)There is also a column for the tax on the total utility charges.It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are forIAC 4-1-states the following:"Sec(a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The spreadsheet does not provide the dates and meter readings of the meter at the beginning and end of each of the billing periods and the other detailed billing information that would have been included on my bills if they had been sent to me rather than my neighborsI would like all of my billing information that was sent to my neighbors, except for their names, their address, and their account numberHow difficult can it be to print out the bills without their names, their address, and their account number? Apparently it is too difficult for Duke Energy.In addition, my first bill, which was due on March 7, 2011, was for the period from February 1, to February 10, On the spreadsheet Duke Energy has charged me for the whole month from the January meter reading (probably around January 10, 2011) to February 10, The January meter reading (including the date of the meter reading) is needed in order to calculate (estimate) the meter reading on February 1, 2011.I would not be surprised to find many other errors in the spreadsheet when it is compared to the actual billsThe numbers in the spreadsheet were probably typed in by hand and there could be many errors.If Duke Energy is unable or unwilling to send me the detailed billing information for the 32-month period in question that is required by law, specifically Title of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (IAC 4-1-Bills), they should give me a full refund for the 32-month period in questionThis would result in a total refund of $6,$1,(over-payment for months) + $4,(full refund for months) = $6,789.17Duke Energy should send me the bills for the 32-month period in question or refund $6,
Regards,
*** ***
In September 2014, Duke Energy verified that the electric meters were switched at [redacted] and [redacted], Indianapolis, IN. Due to the switched meters, Duke Energy is required to correct the billing for the customers involved. Duke...
Energy is regulated by the Indiana Utility Regulatory Commission (IURC). The Indiana administrative code, I70 IAC, which is attached to this response, advises that billing errors will be adjusted to the known date of error or for a period of one year, whichever period is shorter. Mr. [redacted] was advised the adjusted billing consisted for 12 months of history. However, Duke Energy has made a courtesy adjustment to this rule and provided an additional adjustment of $2,435.70 on November 17, 2014. A voicemail message was left for Mr. [redacted] advising of this correction. Currently a credit balance of $4282.77 is on the account. This credit will remain on the account until the customer advises Duke Energy if a refund check is requested.
RE: *** ***After further review a decisiion has been made to provide Mr. *** with the additional informatoin he has requested.I will go foward and prepare Mr. *** usage and charges that generated between 2/1/11 - 9/9/13. I have left a message for Mr. *** to contact me if he has further questions. My contact information is listed below.** ***Consumer Affairs AssociateDuke Energy513.287.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Duke Energy spoke to the customer and agreed to waive the security deposit if the customer could bring her account current by the next due date of 12/26. The customer agreed to pay her account in full of $319.43 by 12/26. I advised the customer that if her account continues carrying a past due...
balance in the future we would bill the deposit again and we will not waive it in the future.
Duke Energy has left a message for the customer. The customer’s disconnection date was 11/25 which was before the Holiday. Duke Energy was only closed on Thursday November the 27th. We were open on Friday the 28th from 7am to 7 pm and on Saturday the 29th from 8am to 1 pm. Because the service was...
disconnected we will not be waiving the security deposit, however I would be willing to lower the deposit in ½ to $225.00. The customer is also eligible to set the deposit up on a 3 month payment agreement.