Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Duke Energy's proposed settlement is illegal according to Title 170 of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (170 IAC 4-1-13 Bills). Duke Energy's plan is to charge me $2,506.40 ( $4,942.10 - $2,435.70 = $2,506.40 ) for a 32-month period during which they sent me no bills (They did send me 32 of my neighbors' bills, but this is irrelevant.). It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are for. 170 IAC 4-1-13 states the following:"Sec. 13. (a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The part of the law that Duke Energy refers to (170 IAC 4-1-14 Billing Adjustments) is for billing adjustments. How can Duke Energy adjust 32 bills that do not exist (if Duke Energy is telling the truth), or 32 bills that have not been sent to the customer?Is a member of the Revdex.com allowed to conduct business in such a dishonest and untruthful manner? Duke Energy has been giving me the runaround for two months on this matter. Runaround, that is where the company continues to lie, stall, and make excuses when a customer complains, in hope that the customer will get disgusted, weary, and discouraged, and go away, allowing the company to keep the money that they have stolen from the customer. Several Customer Service Representatives at Duke Energy told me that Duke Energy has no records older than 12 months, but if I wanted the information, it would take a subpoena (A subpoena to see my own electric bills?)(If the records do not exist, how would a subpoena make them magically appear?). A Customer Service Supervisor told me it was between me and my neighbors, and it was not Duke Energy's problem (A Supervisor?)(My neighbors had not been overcharging me for 44 months.). Perhaps the Revdex.com will consider lowering Duke Energy's Revdex.com Rating. I would recommend a C, even though a C is a little high. Even an average (C) company would return the stolen money, if they got caught stealing. Duke Energy is not ashamed of stealing, and is willing to lie and misquote the law in order to keep the stolen money.Duke Energy must choose between several options:1. Duke Energy can send me the remaining 32 bills (my bills, not my neighbors' bills) that I have requested, and prove that everyone I have talked to at Duke Energy for the past two months has been lying when they said the records do not exist.or2. Duke Energy can create 32 fictitious bills (if the real bills do not exist, as they have repeatedly told me) and send them to me. This is risky, because if the numbers do not agree with the bills (my bills) that were sent to my neighbors, Duke Energy could be charged with, and possibly convicted of, fraud.or3. Duke Energy can refund the money that they have stolen from me, as I have requested. (Stolen for a 12-month period by overcharging, and stolen for a 32-month period by charging without billing.)Duke Energy may have a difficult choice. They can prove that they are liars, or they can prove that they are frauds, or they can return the money that they stole from me (perhaps the most painful).In summary, Duke Energy's proposed settlement is unacceptable, and illegal according to Title 170 of the Indiana Administrative Code, Article 4, Rule 1, Section 13 (170 IAC 4-1-13).
Regards,
[redacted]
Duke Energy has reviewed this customer’s account. Every Duke Energy customer, whether they have residential or commercial service will have riders on their bill each month.
The riders are charges that are used to recover costs by Duke Energy, including maintenance of equipment, fuel costs,...
pollution control and operations of the utility. Every Duke Energy customer will pay for riders on their bills. The energy charge is a fixed monthly charge on the bill to recover costs for billing, meter reading and service line maintenance.
The riders and energy charge on a customer’s bill are approved by the Indiana Utility Regulatory Commission (IURC). Duke Energy would be unable to credit any riders or energy charge from the bills.
A list of the riders and electric rate can be found on Duke Energy’s website, www.duke-energy.com or by clicking the link below.
Indiana Electric Rate Tariff
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have been contacted by [redacted] insurance company and they only want to part for part of the damage. I have an estimate for $1500, and the will only pay $815. So my property was damaged by your contractor, and I have to pay for damages out of my pocket?
Duke Energy is waiting for the customer to get an inspection done at the property before we can reinstall the meter. We have even called the inspectors office and they did not have any requests for an inspection for this property. Once we receive the inspection, Duke Energy will install the meter in...
RE: [redacted]A review of the account for Ms. [redacted] indicates that a decision has been made to provided a billing adjustment on her account. The results of a meter test conducted on 10/6/14 confirmed that the meter was defective. The meter has been replaced. I have discussed this account with...
[redacted]. He left a message for Ms. [redacted] to contact him yesterday. He plans to try to contact her today and provide her with an update.Ms.[redacted] account is being monitored and she will not recieve any late charges or disconnection notices while we are working to resolve this issue. Please let me know if any additional informatiion is required. My contact information is listed below.[redacted]Consumer Affairs AssociateDuke Energy513.287.2072?
Duke Energy spoke with the customer and removed the $350 security deposit. When the security deposit was removed on February 20, 2015, an additional security deposit was added on February 21, 2015. The customer is setup on a payment plan for the electric charges. ...
It was explained to the customer that to avoid any security deposit in the future, the account would need to be paid in full each month or avoid disconnect notices on the account. If an account is subject to disconnection three times in a 12 month timeframe, Duke Energy can charge a security deposit, even if the service has not been disconnected.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with Duke's response. Clearly they are not acting as a company of high ethical standards. I have attached proof from there online website that my payment of $150.00 was posted on 1/20/2015. In addition, I have provided 2 copies of letters from my bank ([redacted]) that verifies they have spoken to Duke Energy and both letter confirm that my payment posted on 1/20/2015. Dukes response states that my payment posted on 1/21/2015, so that's the reason why I was disconnected. I'm not sure how Duke can still justify their reasoning on this matter.They still need to refund or credit my account with the after hours charge of $100.00 based on the facts that I have presented.By Duke's statements they said that a disconnect order was given on 1/20/2015. That should have never happed since my payment posted on 1/20/2015 as confirmed by 3 pieces of evidence. What's also disconcerning is how Duke can not acknowledge the facts because they same information that I have sent to Revdex.com is the same information that I faxed to Duke on Friday 2/6/2015. If this matter is not resolved swiftly then I will have to look at other options to recover my credits.Regards,[redacted]
Duke Energy has contacted [redacted] and was advised that [redacted]’s Claims Department is currently reviewing the customer’s concerns. Duke Energy Claims Department would not be involved in this case.
Since [redacted] was on the customer’s property, it is up to [redacted]...
[redacted] to resolve this with the customer; in a manner they feel reasonable. Duke Energy would be unable to approve a claim that a contractor is currently investigating.
When Mr. [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched. The results of the investigation confirmed that his meter was switched with a neighbor. The usage, charges, meter number and meter readings displayed on Mr. [redacted] account were that of the neighbor. The usage, charges,RE: [redacted] When Mr. [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched. The results of the investigation confirmed that his meter was switched with a neighbor. The usage, charges, meter number and meter readings displayed on Mr. [redacted]s account were that of the neighbor. The usage, charges, meter number and meter readings on the neighbor’s bill were that of Mr. [redacted]. Title 170 of the Indiana Administrative Code requires that, with the exception of slow or fast meters, all other billing adjustments be adjusted to the known date of error or for a period of one year. The switched meter condition has been reversed and the billing has been corrected. As a courtesy Duke Energy has exceeded the required adjustment period or Mr. Ballard.There is no code that requires the company provide Mr. [redacted] with the neighbors personal information specific to and including the account number, name and address on his neighbors account. As a part of Duke Energy’s commitment to our customer’s we will not provide our customer’s personal information to private individuals upon request. There are some exceptions and there are processes in place to accommodate such request. Providing customer account numbers to private individuals opens a myriad of potentially adverse possibilities. I respect Mr. [redacted] opinion but unfortunately Duke Energy will not provide the neighbors actual bill documents without a notarized letter of consent from his neighbor. I am able to provide a spread sheet detailing the Switched Meter billing correction for him to review. The spread sheet will show the billing and charges on the incorrect meter and the billing and charges on the correct meter. The result of the correction is the difference between the billing and charges on both meters. I have left a message for Mr. [redacted] to contact me. I look forward to addressing any additional questions or concerns he may have regarding his account. My contact information is listed below.[redacted]Consumer Affairs AssociateDuke Energy513.287.2072
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Duke Energy's proposed settlement is illegal according to Title 170 of the Indiana Administrative Code, Article 4, Rule 1, Section 13, which is titled "Bills" (170 IAC 4-1-13 Bills). Duke Energy's plan is to charge me $2,506.40 ( $4,942.10 - $2,435.70 = $2,506.40 ) for a 32-month period during which they sent me no bills (They did send me 32 of my neighbors' bills, but this is irrelevant.). It is illegal for a utility company to charge a customer without giving the customer a bill that explains what the charges are for. 170 IAC 4-1-13 states the following:"Sec. 13. (a) A bill rendered periodically to a customer for electric service must show at least the following information:(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date.(2) The number and kind of units of service supplied.(3) The billing rate code.(4) The service or minimum charge, if applicable.(5) The previous balance, if any.(6) The amount of the bill.(7) The sum of the amount of the bill and the late payment charge.(8) The date when the bill becomes delinquent and the date the late payment charge will be added to the bill.(9) If an estimated bill, clear and conspicuous coding or other indication identifying the bill as an estimated bill.(10) Printed statements or actual figures, or both, on either side of the bill must inform the customer of the seventeen (17) day nonpenalty period.(11) An easily understood explanation of all codes or symbols, or both, used."The part of the law that Duke Energy refers to (170 IAC 4-1-14 Billing Adjustments) is for billing adjustments. How can Duke Energy adjust 32 bills that do not exist (if Duke Energy is telling the truth), or 32 bills that have not been sent to the customer?Is a member of the Revdex.com allowed to conduct business in such a dishonest and untruthful manner? Duke Energy has been giving me the runaround for two months on this matter. Runaround, that is where the company continues to lie, stall, and make excuses when a customer complains, in hope that the customer will get disgusted, weary, and discouraged, and go away, allowing the company to keep the money that they have stolen from the customer. Several Customer Service Representatives at Duke Energy told me that Duke Energy has no records older than 12 months, but if I wanted the information, it would take a subpoena (A subpoena to see my own electric bills?)(If the records do not exist, how would a subpoena make them magically appear?). A Customer Service Supervisor told me it was between me and my neighbors, and it was not Duke Energy's problem (A Supervisor?)(My neighbors had not been overcharging me for 44 months.). Perhaps the Revdex.com will consider lowering Duke Energy's Revdex.com Rating. I would recommend a C, even though a C is a little high. Even an average (C) company would return the stolen money, if they got caught stealing. Duke Energy is not ashamed of stealing, and is willing to lie and misquote the law in order to keep the stolen money.Duke Energy must choose between several options:1. Duke Energy can send me the remaining 32 bills (my bills, not my neighbors' bills) that I have requested, and prove that everyone I have talked to at Duke Energy for the past two months has been lying when they said the records do not exist.or2. Duke Energy can create 32 fictitious bills (if the real bills do not exist, as they have repeatedly told me) and send them to me. This is risky, because if the numbers do not agree with the bills (my bills) that were sent to my neighbors, Duke Energy could be charged with, and possibly convicted of, fraud.or3. Duke Energy can refund the money that they have stolen from me, as I have requested. (Stolen for a 12-month period by overcharging, and stolen for a 32-month period by charging without billing.)Duke Energy may have a difficult choice. They can prove that they are liars, or they can prove that they are frauds, or they can return the money that they stole from me (perhaps the most painful).In summary, Duke Energy's proposed settlement is unacceptable, and illegal according to Title 170 of the Indiana Administrative Code, Article 4, Rule 1, Section 13 (170 IAC 4-1-13).
Regards,
[redacted]
Duke Energy has reviewed this customer’s account. Every Duke Energy customer, whether they have residential or commercial service will have riders on their bill each month.
The riders are charges that are used to recover costs by Duke Energy, including maintenance of equipment, fuel costs,...
pollution control and operations of the utility. Every Duke Energy customer will pay for riders on their bills. The energy charge is a fixed monthly charge on the bill to recover costs for billing, meter reading and service line maintenance.
The riders and energy charge on a customer’s bill are approved by the Indiana Utility Regulatory Commission (IURC). Duke Energy would be unable to credit any riders or energy charge from the bills.
A list of the riders and electric rate can be found on Duke Energy’s website, www.duke-energy.com or by clicking the link below.
Indiana Electric Rate Tariff
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have been contacted by [redacted] insurance company and they only want to part for part of the damage. I have an estimate for $1500, and the will only pay $815. So my property was damaged by your contractor, and I have to pay for damages out of my pocket?
Duke Energy is waiting for the customer to get an inspection done at the property before we can reinstall the meter. We have even called the inspectors office and they did not have any requests for an inspection for this property. Once we receive the inspection, Duke Energy will install the meter in...
1-3 business days weather permitting.
RE: [redacted]A review of the account for Ms. [redacted] indicates that a decision has been made to provided a billing adjustment on her account. The results of a meter test conducted on 10/6/14 confirmed that the meter was defective. The meter has been replaced. I have discussed this account with...
[redacted]. He left a message for Ms. [redacted] to contact him yesterday. He plans to try to contact her today and provide her with an update.Ms.[redacted] account is being monitored and she will not recieve any late charges or disconnection notices while we are working to resolve this issue. Please let me know if any additional informatiion is required. My contact information is listed below.[redacted]Consumer Affairs AssociateDuke Energy513.287.2072?
Duke Energy spoke with the customer and removed the $350 security deposit. When the security deposit was removed on February 20, 2015, an additional security deposit was added on February 21, 2015. The customer is setup on a payment plan for the electric charges. ...
It was explained to the customer that to avoid any security deposit in the future, the account would need to be paid in full each month or avoid disconnect notices on the account. If an account is subject to disconnection three times in a 12 month timeframe, Duke Energy can charge a security deposit, even if the service has not been disconnected.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not satisfied with Duke's response. Clearly they are not acting as a company of high ethical standards. I have attached proof from there online website that my payment of $150.00 was posted on 1/20/2015. In addition, I have provided 2 copies of letters from my bank ([redacted]) that verifies they have spoken to Duke Energy and both letter confirm that my payment posted on 1/20/2015. Dukes response states that my payment posted on 1/21/2015, so that's the reason why I was disconnected. I'm not sure how Duke can still justify their reasoning on this matter.They still need to refund or credit my account with the after hours charge of $100.00 based on the facts that I have presented.By Duke's statements they said that a disconnect order was given on 1/20/2015. That should have never happed since my payment posted on 1/20/2015 as confirmed by 3 pieces of evidence. What's also disconcerning is how Duke can not acknowledge the facts because they same information that I have sent to Revdex.com is the same information that I faxed to Duke on Friday 2/6/2015. If this matter is not resolved swiftly then I will have to look at other options to recover my credits.Regards,[redacted]
Duke Energy has contacted [redacted] and was advised that [redacted]’s Claims Department is currently reviewing the customer’s concerns. Duke Energy Claims Department would not be involved in this case.
Since [redacted] was on the customer’s property, it is up to [redacted]...
[redacted] to resolve this with the customer; in a manner they feel reasonable. Duke Energy would be unable to approve a claim that a contractor is currently investigating.
When Mr. [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched. The results of the investigation confirmed that his meter was switched with a neighbor. The usage, charges, meter number and meter readings displayed on Mr. [redacted] account were that of the neighbor. The usage, charges,RE: [redacted] When Mr. [redacted] notified Duke Energy his meter continued to run after he shut off his breaker a Switched Meter investigation was launched. The results of the investigation confirmed that his meter was switched with a neighbor. The usage, charges, meter number and meter readings displayed on Mr. [redacted]s account were that of the neighbor. The usage, charges, meter number and meter readings on the neighbor’s bill were that of Mr. [redacted]. Title 170 of the Indiana Administrative Code requires that, with the exception of slow or fast meters, all other billing adjustments be adjusted to the known date of error or for a period of one year. The switched meter condition has been reversed and the billing has been corrected. As a courtesy Duke Energy has exceeded the required adjustment period or Mr. Ballard.There is no code that requires the company provide Mr. [redacted] with the neighbors personal information specific to and including the account number, name and address on his neighbors account. As a part of Duke Energy’s commitment to our customer’s we will not provide our customer’s personal information to private individuals upon request. There are some exceptions and there are processes in place to accommodate such request. Providing customer account numbers to private individuals opens a myriad of potentially adverse possibilities. I respect Mr. [redacted] opinion but unfortunately Duke Energy will not provide the neighbors actual bill documents without a notarized letter of consent from his neighbor. I am able to provide a spread sheet detailing the Switched Meter billing correction for him to review. The spread sheet will show the billing and charges on the incorrect meter and the billing and charges on the correct meter. The result of the correction is the difference between the billing and charges on both meters. I have left a message for Mr. [redacted] to contact me. I look forward to addressing any additional questions or concerns he may have regarding his account. My contact information is listed below.[redacted]Consumer Affairs AssociateDuke Energy513.287.2072
Service was turned on at the customer’s location on 4/9/15 around 10 am.