Duke Energy

Duke energy overdraw my account twice trying to get money from a payment affecting so I can pay my other few and my other few were late I called them to fix the situation and I asked them that I wanted to speak with a supervisor to fix that problem and they didn't They had a supervisor available, a company so large that I don't have a supervisor on duty, they are cheaters
The name of the lady who attended me is Eimy
The costumer service needs better training, he wouldn't let me speak

after hurricane they put a wire on my wooded property against tree. It started to flame up neighbor saw and told me I called 911. They got Duke out here finally to fix. They tried to say hurricane did but this was when they put power back on after it. so I lie. They later called Christmas week to put in a new pole. When they came they left big tree sticking up and they broke a chair. I showed them both nothing. Called numerous times. ignored. Now I want to pay a Buz bill on the phone and they want almost (9 dollars for me to pay it. Unreal. so I will go to the post office and mail it. I do not trust this company to take any app from them. They are rude and greedy and do not fix what they break. We need a better power company in Fl

Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would send a refund for the overpayment of $77. This was October...it is now December 9th...and the story changes every time but now 78 days I don't have my refund check.

I have called 8 (EIGHT) times now and they are telling me it was printed Nov. 18th but no record of sending it. This is absolutely ridiculous. To post payments to a closed account, then threaten to cut off my power for non-payment even though the payments were sent electronically to them and they coded them to a closed account and continued to collect money and let it sit there. THEN, to continue to tell me to wait (78 days) for a check to be sent is inexcusable. They have no issue with getting my bills to me..but I want action. I have lived in 12 states and this is the very worst utility I have ever worked with.

Mark Thomas

Not my first experience with the worthless contractors Duke hires. Two years ago they hired contractors to trim trees around power lines...the contractors never did the work but I am certain Duke paid them. Today two Pike employees-contracted by Duke were sitting in their truck blocking my driveway with their equipment! Both were sound asleep in the truck! They were there for over an hour! And everyone wonders why our electric bills are so high! Shame on you Duke Energy! Shame on you!

This company is awful period. They have made my life a nightmare for almost a year now. First they notify me I was over charged and would be getting a refund of 1,900.00 which I NEVER RECEIVED, Then they send me an updated bill in which they say I OWE THEM almost 2,000.00 which needs to be paid ASAP WHAT? It took me months and probably at least 20 phone calls to get this mess they made corrected the whole time they are saying they are going to turn off my utilities. When you call them no one can give the same information you get "I can't help you need to transfer you to someone else" so I have sit on hold for hours and hours again then you finally get this "well my supervisor in another department has to address this problem I can't so I will request that they call you back" GUESS WHAT THEY NEVER CALL BACK so you start all over again while worrying about your utilities being cut off. I am an 80 year old disabled senior that depends on her chair lifts, life alert also a lot of this was going on in the dead of winter I would probably die without any heat telling these people it is illegal to turn off a disabled senior item necessary for them to just live well THEY DON'T GIVE A CRAP. Now let's talk about their sub contractor Southern Cross they have been running all over my property since August of 2021 until right now May of 2022 they come to my home unannounced demand I let them into my home NOW threaten and harass me send me nasty letter saying I have not let them in to my home WHICH IS A LIE so again they are going to cut off my utilities. Southern Cross has been in my home several times in the past months I had to have my daughter come to my home to let them in because I cannot get to the door they need to come to she is more than willing to state how many times she let them in. They call me all hours of the day and night just on Tuesday night they are were ringing my phone at 8 at night they keep demanding MORE ACCESS TO MY HOME AND KEEP SAYING THEY HAVE NEVER BEEN ALLOWED ACCESS TOTAL LIES, Just this week I received yet another letter signed by an Amanda Rauch Projest Manager for IPI Inspections in which it states Final Notice Disconnection of Natural Gas and gives me 12 DAYS before they turn off again a 80 year old disabled seniors utilities they have been in my home and I have called Duke and Southern Cross so many time I lost count trying to get help stopping this it is total SENIOR ABUSE IN MY OPINION they have kept be sick and a nervous wreck for months now I do not owe them one cent. One other thing I want to mention I made appointment with Southern Cross and THEY NEVER SHOW UP but they will just creep all around my home or again just show up and scare me to death, Again this company in my opinion is just TOTALLY OUT OF CONTROL, RUDE AND AWFUL

Worst experience ever to resolve my issue when Duke Energy cancelled my gas supplier agreement. I ended up spending over $500 more in the past 12 months plus none of their supervisors ever call back. I must have spent over 6 hours trying to resolve and they have no intent to help. BTW everyone of the supervisors promised to call back but none of them did. Duke Energy should be extremely embarrassed.

I guess when you are the only energy supplier in the city, they really do not care to provide good support to their residential customers.

Its a shame that the consumers have to deal with a company that does not care as I can't turn to anyone else. This really SUCKS!

The absolute worst. I've received better customer service from the DMV. I guess they know you can't just go get other energy, so their service model is nonexistent. I've had two huge inconveniences this year from Duke, neither of which they made good for.

The first was back in March, when I moved. They made an error and turned the power off, so I had to move in the dark. I couldn't even vacuum my apartment(which could've easily cost me cleaning fees) because there was no power. Even though Duke admitted they messed up, they offered nothing for the inconvenience, and they still charged me the energy transfer fee. They could have AT LEAST waived the transfer fee, considering they messed up the transfer.

The second issue was this week. I have never had my account on auto-draft, yet for some reason they drafted my bill, with no authorization from me. But I had also gone in and manually paid it. So they charged me twice! Furthermore, when I called to address the situation, they said it would take a minimum of three business days to look into it. I do not have the kind of money right now to wait until next week to find out why they took my money. I may even incur an overdraft fee. That seems like an urgent matter to me, but no one cared, and I'm sure they won't reimburse me for any fees or inconveniences. If I had any choice at all, I would not support them.

Processing error, 4 payments deducted in the same amount. Duh - obvious error. Finally got the account amount corrected but still cannot access "pay on line" Duke changed my profile on the 10th of June and restricted me for this function. I have been told several times that the error has been correct, I even got a phone call saying it was fixed. No it has not, still cannot access, will not escalate. I stared this making phone calls last week and it still does not work. Inept and no accountability. I have spent over 12 hours trying to get all of the errors corrected. I have had postings on the web site removed and the chat line does not respond. I have a 4 page letter detailing time and issues. This situation is unacceptable.

Paid our bill over the phone. It never came out of our bank account. Never got a email or a letter or a call. We only found this out when they shut off our power.They sent a text two hours before they turned everything off. Then charged a late fee. A turn on fee. Now they want a $665 surety deposit. We have never been late or missed a month and this is there ideal of customer service. Are they an electric company or crooks?

I have questioned duke over the days being read seems to be going future each month (34 days) . Last read on the 16th and now they claim next billing is on the 20th> why is it being pushed out longer and longer? The system is being read by computer with the new meters! So why is this takin place? The smart meters which we paid for is just a excuse to get more and more money out of us each and every month!
Then we are being charged for the power plant that was screwed up and cracked the containment wall so duke buys the plant and we get hit for the removal of! Bad business and we are paying for there invest, emts. Hum does that seem right? This should come out of there budget and we the people should not be paying for screw up': s

They have many time mistake don't send us bill for e-mail.
We said it many times but they said do online register.
We are not interested in paperless.
We have contacted them many times but they haven't sent them yet.
And they charge late fees.
What should I do?

RE: [redacted] I spoke to Mr [redacted] this afternoon regarding his accountI explained that our reps are encouraged to avoid supervisor call backs and take the opportunity in real time to work to resolve the issue the customer is concerned withOften there is a wait associated with being transferred to a supervisorOther times the rep may need to take a " call back" in order to manage the volume of supervisor callsI also explained to him that anytime he receives a late charge on an account that has been electronically paid via Duke Energy EBILL program, the late charge will be cancelled if it was a result of a late posting Mr [redacted] seems satisfied with our discussion regarding his accountIf there are any additional questions feel free to contact me and the contact information listed below.A***, Consumer Affairs, Duke Energy , 513- [redacted]

Duke Energy has reviewed the customer’s account and found that the meter reads have not been estimated since the customer began service in June The electric meter has been read each month and on separate occasions, Duke Energy has completed special reads for the customer in August and September as well as February The customer currently owes $that was due April 26, The last payment received on the account was $on February 9, The customer has only been charged one security deposit of $in June 2015, not two security deposits as the customer states The customer is requesting the previous bill be waived Duke Energy will not be waiving any bill on the account, due to no error has occurred with the bill If Duke Energy was not reading the meter each month, the billing statement would reflect the meter read as an estimate There may be some instances where the meter is not read on the specific date listed, however Duke Energy makes every attempt to read the meter within a day of the scheduled meter read date A list of the future scheduled meter read dates for this property are below: Future Read Dates 6/1/6/30/8/1/8/30/9/29/10/28/11/30/1/3/2/1/3/2/3/31/5/2/6/1/6/30/8/1/

Duke Energy did review the customer’s request for service It was determined that the customer did state he did not want the gas service A Duke Energy supervisor contacted the customer on 9/17/to advise that we would be removing the gas charges from the bill We did remove the gas charges in the amount of $which leave the customer with a bill of $due 10/1/We apologize for the inconvenience

Duke Energy reviewed the account and spoke with the customerAs a courtesy, the security deposit of $has been waivedIf in the future, the account is in arrears or disconnected for non-payment, another security deposit could be charged at that timeDuke Energy apologizes that a supervisor failed to follow back up with the customer when he requestedIt is Duke Energy's goal to respond quickly to any concerns of a customer and we strive to make that a better experience in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never gave exact details despite my numerous requests on the deposit matter and refused to define the statement of credit Furthermore, my attempts to pay with their online service showed it as not working As such, this is unacceptable in every sense of the word Unless they are willing to elaborate on what prompted the credit, I will consider it request that has been made without legitimacy Regards, [redacted]

I am being charged a 3rd deposit within less then yearsI have paid deposits over $and they are requiring a 3rd of 78$ When I bought my house almost years ago I paid a deposit of about $As time went on everything had seem fineI was late a very few time at this pointI am a single income family with childrenSo things started to get tight on moneyThis year I was sent a bill with a deposit due notification of another amount of over $I called and asked them what this was aboutThe employee was rude and told me tough its policy due to your bill being lateI explained to him my situationAs for his response, Not my problemI was told from the beginning that after the first year of my account being good and no disconnections I will receive my initial deposit backI have yet to see thatI also asked him about why was my deposit not refunded back to meHe stated well not my faultI asked him why do I have to pay a 2nd depositHis reply was that my

Duke Energy has contacted the customer and advised that we have submitted a withdrawal request to have the debt removed from his credit report

RE: Brad [redacted] Our records show on 4/18/Mr [redacted] called to request a disconnection of service at his previous address on RosebudA final bill generated on 4/30/The final bill balance due was $631.42.On 5/12/he called about a Security Deposit and was informed there had never been a deposit in the system for this accountHe was advised to provide a deposit receipt as proof that he paid a deposit and we would credit the accountBy May of Mr [redacted] was adamant that Duke Energy has "stole a $security deposit from himOn 5/16/Mr [redacted] agreed to enter into a payment plan agreement for the $balance on his account He was unable to maintain the payment plan causing the plan to defaultThe balance was turned over to a collection agencyIt looks like the mailing address that was provided by Mr [redacted] in May was incorrectI am unable to monitor calls that old and cannot confirm if the address information that was provided was inaccurate or if our representative entered the address incorrectlyI am working to confirm if this past due balance has been reported to the credit bureauIf so I will work to get it removedI spoke to Mr [redacted] earlier this month regarding the balance on the accountI also offered another opportunity to enroll in a payment arrangementHe said he would have his wife contact me for to discuss the accountWhen I did not hear from her I called and left a message for a return callThere had been no responseI also spoke to Mr [redacted] todayHe says his wife has questions about the accountI've confirmed he has my direct phone number and look forward to addressing any questions Mrs [redacted] has about the account Please let me know if you need any additional information

RE: [redacted] Duke Energy Account I respect Ms [redacted] decision to reject the detailed explanations I have provided regarding the inaccurate meter readings that were used for billing purposes at the November and December meter readings Those meter readings were too lowThe meter reading taken in January was accurateDuke Energy is no longer associated with the Contracted Meter Reading company that read our meters to lowThe meter reading taken in January trued up the lower usage that generated from the bad meter readings in November and JanuaryThe result was a high bill in the amount of $that was due by 2/19/On 2/12/I enrolled the account balance of $into a modified month payment planTypically our payments plans for Indiana account holders are limited to monthsOn 4/11/I referred Ms [redacted] to the Clark County CAA for assistanceBecause she was income eligible she has been able to secure $in pledgesAll the pledges have posted to her accountThe bill due 5/17/in the amount of $has been paid in fullAn Energy Assistance payment of $posted to the account 5/2/A new bill will generate after the 5/23/meter readingThe new bill will be due in JunePlease let me know if I can be of any further assistanceMy contact information is listed below [redacted] Duke Energy Consumer Affairs Specialist [redacted]