Dulles Kia Subaru

Good Afternoon, Dulles Motorcars did not authorize to pay for the repair in question [redacted] choose to take care of it himself without our authorization or awareness

The vehicle the customer is speaking of is not a vehicle that is available in the configuration he wants unless we special order from the factory, which takes about 8-weeks to arriveThe customer stated in email correspondence on 9/8/with our dealership he has no problem waitingThe true car buying process is based on vehicles that are in inventory and unfortunately that was not the case.The price that is listed on the MSRP for an accessory is significantly lower when it is equipped from the factory , the extra features the vehicle did not have and the pricing the customer listed in his complaint are nowhere close to what the actually pricing for the part and the installationsThe customer has not visited our dealership and has not spoken to anyone at our dealership by phoneWe would be more than happy to have the customer come in to our dealership and place the factory order

In response to complaint [redacted] , The cancellation has been submitted to Chrysler and will appear as a reduction on your loan in to weeksThe warranty clerk did not receive the original cancellation that you did at the dealership with AprilI will notify you as soon as the check goes to your lenderWe apologize for the inconvenienceIf you have any questions at all please call Jennifer B [redacted] at ###-###-#### Dulles Motorcars

Good
Afternoon,
New Roman">
*** ***
came to our location on 6/23/and signed off on cancelling his warrantyAt
this time we notified him that once we submit (we sent off the information for
this to be done the next business day) that it would take to weeks for the
warranty company to send the refundWe are currently just waiting for the
refundAt this time we are just shy of weeks since he came in to cancel so
it might be a few more weeks before this is received but we did make that known
at the time of cancellationWe apologize for any confusion and if there was a
lack of response if you tried to reach usPlease give myself, Jennifer Bryden
a call anytime you have any questions or concerns at ###-###-####
I would also like to note that the information
on the complaint has inaccurate datesThe date of purchase was 3/30/The customer
came to our location 6/23/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The warranty I was given from Dulles through *** vehicle protection plan #*** was for a month / mile maximum m033n warrantyIf this was not a bumper to bumper warranty why would the turbo repair cost be reimbursedWe where unable to get the *** vehicle protection to pay for the turbo repair due to them voiding the warranty since there was an aftermarket tuner (on vehicle at time of purchase)This stopped the dealership from fixing the total problem with the vehicle which was the head gasket due to the fact that I could only pay on my personal credit card to cover the turbo repair which was only a partial fix*** would have paid for the turbo and the head gaskets if there was not an aftermarket tuner installed on the vehicle which was on the vehicle when it was purchased from Dulles.
Regards,
*** ***

Good
Afternoon,
The
process takes 6-weeks as I mentioned in my last responseIt has been
weeks to the day since the information was sent out to the warranty company and
the check will be ready by the end of this week
Warmest regards,Jennifer B***
Customer Relations Manager | Dulles Motorcars
Catoctin Circle SE | Leesburg, VA
###-###-#### Direct| ###-###-#### Fax

Quoted an internet price over the phone for new vehicleWent to dealer the next day to buy the vehicleWas told by sales manager, Chaulky ,that there was no way they could sell me the vehicle at the quoted priceI told him I had a lower offer from another dealer that they had offered to beat by $Chaulky wanted to see it in writing and I supplied it to himEven then he refused to even match the price, much less beat it by $as they had quoted meShady dealing going on here, stay away from Dulles Motorcars

In response to the complaint,
The head gasket is not something covered in the free month/3k mile warranty offered from ChryslerThis was not a bumper to bumper warrantyThe vehicle is a and had 102,miles at purchaseThe vehicle passed VA inspection*** *** called
the dealer days after he had purchased and did let us know there was something wrong with the turbo, *** *** lived out of town and did not want to bring the vehicle to our dealership to address the issue. Dulles Motorcars told *** *** that we would reimburse him for the repair. on a later date *** *** said that the head gasket was leaking. the problem with the head gasket was not a repair we authorized to pay, and is not a repair that is covered by the free warranty that was given to *** *** *** did not purchase a warranty on the preowned vehicle he purchasedThe number to Chrysler to verify that the head gasket was not a covered item is ###-###-#### and the labor code is ***.
Jennifer B***Customer Relations Manager | Dulles Motorcars*** *** *** ** | Leesburg, VA ***###-###-#### Direct| ###-###-#### FaxKia, *** *** *** *** ***

Good Afternoon,
*** *** set up an appointment to come in on 9/13/at 12:00pm via email with a Kia specialist to take a look at a preowned Kia ***The customer did not show up to her 12:00pm appointmentAnother customer came in and showed
interest in the same vehicle and asked to test drive and ended up wanting to purchase and did purchase*** *** showed up at Dulles Kia at 1:30pm an hour and a half after her appointmentPurcell J*** who *** *** says spoke to her in a unprofessional manner was not an employee at our dealership until October a month after *** *** came to our dealershipThere was not wrong doing on Dulles Motorcars part and we would have loved to earn this customers business on another one of our Kia ***'s we had in stock.Warmest regards,
Jennifer B***
Customer Relations Manager | Dulles MotorcarsCatoctin Circle SE | Leesburg, VA 20175###-###-#### Direct| ###-###-#### FaxKia, Subaru, Chrysler, Jeep, Dodge, Ram

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The reason I ** *** went ahead and paid for the repair is due to the fact that no one at Dulles Motors would return my calls and due to the fact that I am in the military and stationed in another state I had no choice but come out of pocket to fix this vehicleIt is a shame that this corporation would treat there customers this wayIt is very easy for them to dismiss my claim due to the fact I would have to drive eight hours to speak to them face to faceThis is an utter disgrace on customer service and backing there warrantyI will be seeking legal action in this matter.
Regards,
*** ***

In
response to complaint [redacted],
The
cancellation has been submitted to Chrysler and will appear as a reduction on
your loan in 6 to 8 weeks. The warranty clerk did not receive the original cancellation
that you did at the dealership with April. I will notify you as soon as the
check goes to your lender. We apologize for the inconvenience. If you have any questions at all please call Jennifer B[redacted] at ###-###-####.
Dulles Motorcars

Good Afternoon,
The check had been sent to the lender and the customer has been notified. We are sorry about the delay.
Warmest regards,
Jennifer B[redacted]Customer Relations Manager | [redacted]107 Catoctin Circle SE | Leesburg, VA 20175###-###-####...

Direct| ###-###-#### FaxKia, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I had to send the paperwork aas I was told by the dealership it would take 6-8 weeks and now this is going on 8 weeks.
Regards,
[redacted]

The vehicle the customer is speaking of is not a vehicle that is available in the configuration he wants unless we special order from the factory, which takes about 8-12 weeks to arrive. The customer stated in email correspondence on 9/8/2014 with our dealership he has no problem waiting. The...

true car buying process is based on vehicles that are in inventory and unfortunately that was not the case.The price that is listed on the MSRP for an accessory is significantly lower when it is equipped from the factory , the extra features the vehicle did not have and the pricing the customer listed in his complaint are nowhere close to what the actually pricing for the part and the installations. The customer has not visited our dealership and has not spoken to anyone at our dealership by phone. We would be more than happy to have the customer come in to our dealership and place the factory order.

Good Afternoon,
 
 Dulles Motorcars did not authorize to pay for the repair in question. [redacted] choose to take care of it himself without our authorization or awareness.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once I see the reduction in my loan amount per their statement.. 
Regards, and thank you Revdex.com
[redacted]

Review: I have built a vehicle using the [redacted] website. For this Subaru [redacted] 2.5i, I have included many options in the bottom-line price. However, when I ask for an out the door price on a price that they guarantee, they have added more than $2,000 to the cost for these options. They then try to explain this by stating, "We don't have that car in stock", "It costs us more to install these options here at the dealership", "we will have to charge you hundreds of additional dollars for labor". However, this is not true. For the [redacted] price on the car I built, the MSRP is $34,930. Their savings off MSRP is $3,645, for a total of $31,285. The options that I have selected for this vehicle are: all weather floor mats, rear seat back protector, eyesight/NAV system, trailer hitch, remote engine starter kit, protection package #2, splash guard kit, luggage compartment cover, rear bumper cover, and 110 power outlet kit. Adding their dealer fees of $598, the price of my vehicle, according to certificate [redacted], is $31,883.

Now, according to the special "e-price" that they give on vehicle VIN [redacted], which is a Subaru [redacted] is $33,752 (same as their MSRP). Please note that this price does not include their $598 dealer fee. So, we should compare the price of the vehicle that I configured on [redacted] ($31,285) with the price they have for this vehicle ($33,752). Now, add the fact that my configured vehicle has several expensive options that this one does not, such as the trailer hitch ($634), the remote start ($445), and the 110 power outlet kit ($415). This would add an additional amount of $1,494 to their $33,752 vehicle - making the price for their in stock vehicle $35,246. So, we are now comparing $35,246 to $31,285 - their [redacted] Guaranteed Savings Certificate price - for a difference of $3,961.

It is my belief that they have no intention of selling a car at their [redacted] price. In fact, in each correspondence they ask for the customer to come in to see what can be worked out (ie, bait-and switch).Desired Settlement: I would like this company to be required to honor their [redacted] price of $31,285 for the vehicle configured on certificate [redacted] or I would like them to be terminated from the [redacted] program.

Business

Response:

The vehicle the customer is speaking of is not a vehicle that is available in the configuration he wants unless we special order from the factory, which takes about 8-12 weeks to arrive. The customer stated in email correspondence on 9/8/2014 with our dealership he has no problem waiting. The true car buying process is based on vehicles that are in inventory and unfortunately that was not the case.The price that is listed on the MSRP for an accessory is significantly lower when it is equipped from the factory , the extra features the vehicle did not have and the pricing the customer listed in his complaint are nowhere close to what the actually pricing for the part and the installations. The customer has not visited our dealership and has not spoken to anyone at our dealership by phone. We would be more than happy to have the customer come in to our dealership and place the factory order.

Review: I spoke via email to Sales Consultant David T[redacted] for over a week. I made an appointment to test drive a 2013 Kia [redacted]. I had been looking for one for weeks and he knew that. I showed up with my son 15 minutes late after driving over an hour. I called him as well to let him know there was traffic and we would be a few minutes late. It went to his voice mail. When I got there he could not be found 30 minutes later he came and said he was selling a car on the adjacent lot. He went to get the keys to the car we came to drive came back a few minutes later to say someone was out test driving the car but they would be right back. 25 minutes later they came back and he said I have some bad news it looks like they are interested in the car, sorry. I said but you knew we were coming to look at this specific car. He said yes but the other sales person took the keys off my desk without my knowledge. My 12 year old wondered if that was the case why didn't he take the keys with him knowing we were coming. A 12 year old. He said let me speak to my manager, Purcell J[redacted]. He was belligerent yelling at me and at one point said I am an it that he is in the business of moving cars not making appointments. I have never been treated so badly they both should be ashamed of themselves for treating a customer like this and especially in front of a child.Desired Settlement: I will never support this company and have also shared my story with everyone so they do not ever use this dealership as well. It took another week but I found my car and in my opinion David had a sale that day and blew it and Purcell should be fired for speaking to a customer in this manner.

Business

Response:

Good Afternoon,[redacted] set up an appointment to come in on 9/13/2014 at 12:00pm via email with a Kia specialist to take a look at a preowned 2013 Kia [redacted]. The customer did not show up to her 12:00pm appointment. Another customer came in and showed interest in the same vehicle and asked to test drive and ended up wanting to purchase and did purchase. [redacted] showed up at Dulles Kia at 1:30pm an hour and a half after her appointment. Purcell J[redacted] who [redacted] says spoke to her in a unprofessional manner was not an employee at our dealership until October 2014 a month after [redacted] came to our dealership. There was not wrong doing on Dulles Motorcars part and we would have loved to earn this customers business on another one of our Kia [redacted]'s we had in stock.Warmest regards, Jennifer B[redacted]Customer Relations Manager | Dulles Motorcars107 Catoctin Circle SE | Leesburg, VA 20175###-###-#### Direct| ###-###-#### FaxKia, Subaru, Chrysler, Jeep, Dodge, Ram

Review: On 03/02/2013 I went to the dealership in question to purchase a new car. After having agreed to a price, providing a down payment, turning over my trade in, and having signed all paperwork stating the monthly payments and the interest rate on the loan I received a call on 03/18/2013 stating that I needed to return to the dealership to resign paperwork due to an issue with my wife being put on the loan. When I arrived at the dealership I was informed that the original finance manager was no longer employed with that dealership and that my contract would have to be rewritten due to the bank not approving my loan at a higher interest rate and a much higher monthly payment. I was also given the impression that my original trade in was no longer on the lot having been sold. In order to get my payment back down I was forced to put another lump sum of money down and drop the extended warranty I had purchased in order to get the payments down but not at the original agreed upon price. I was also made to feel that I was having to pay for the dealerships mistakes and that I had no choice but to comply as I had my wife and 4mo daughter with me and being over an hour away from home felt that I would not have transportation back.Desired Settlement: For the dealership to honor the original agreed upon contract at the original monthly payments with the extended warranty intact.

Business

Response:

From: [redacted]

Date: Mon, Apr 1, 2013 at 10:47 AM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].

To: "[email protected]" <[email protected]>

Good morning [redacted],

This customers concern is a sales issue, this will need to be forwarded to [redacted], I am a Service Manager and will not be able to assist in this matter.

Regards,

Service Manager

Dulles Motorcars Inc.

107-109 Catocatin Circle SE

Leesburg Va, 20175

www.dullesmotorcars.com

From: [email protected] [mailto:[email protected]]

Sent: Sunday, March 31, 2013 8:52 PM

To: [redacted]

Subject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]

You have a new message waiting for you from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to consumer complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

Click Here to see the complaint

If your email program does not support HTML copy and paste the link below into your browser

This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at (202)393-8000.

Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Phone: (202)393-8000 Fax: (202)393-1198 Email:[email protected] Web: www.myRevdex.com.org

Review: Dulles Motor Cars (Finance)does not respond to phones calls or file paperwork in a timley fashion. I went to the dealer on 6/23/2013 to cancel my warranty and to this day 7/29/2014 the warrantry has not yet been canceled by the dealer. This is poor finance dept. and really needs to be looked at as I am sure I am not the only person who this has happen to.Desired Settlement: Just want what is due

Business

Response:

Good

Afternoon,