Dulles Kia Subaru

Quoted an internet price over the phone for new vehicle. Went to dealer the next day to buy the vehicle. Was told by sales manager, Chaulky ,that there was no way they could sell me the vehicle at the quoted price. I told him I had a lower offer from another dealer that they had offered to beat by $100. Chaulky wanted to see it in writing and I supplied it to him. Even then he refused to even match the price, much less beat it by $100 as they had quoted me. Shady dealing going on here, stay away from Dulles Motorcars.

Review: On June 8, 2013 my 2006 Subaru Forester 2.5XT Limited broke down. I had it towed to Dulles Motorcars where I was told that it would cost approximately $1,400.00 for a new clutch. I authorized them to complete the repair. On June 13, 2013 Dulles Motorcars called me and informed me that my car was damaged beyond repair and that my transmission was shot. They told me that the cost to replace the transmission with a used one would be $3,500.00 and the estimate for the repair was $5,000.00. I asked if I could purchase a new transmission but I was told that there were no new transmissions available for purchase. I asked whether I could trade in my vehicle but they told me that with a used transmission my car was essentially worthless. At this time my car was in extremely good condition other than the cost of the repairs I had been quoted. I didn't understand how they could state that my vehicle was essentially worthless. I wanted to take my vehicle to have another Subaru dealership give me an estimate. However, I was told by Dulles motorcars that my car was undriveable. Therefore, I felt as if at that time I had no other option other than to have the car repaired at Dulles Motorcars. On June 24, 2013 I picked up my vehicle and paid $4,711.00 for the repairs which were listed as "replacement of transmission" and "new clutch". On July 15, 2013 my vehicle's "check engine" light came on. My car was due for a regular scheduled maintenance so I brought the car to Dulles Motorcars. After waiting three hours I was told that the car now had a "valve problem" and that it would cost $700.00 just to have the problem diagnosed. I was again told that my car was not safe to drive. Once again, I felt as though I had no choice other than to pay the $700.00 because I had been told that my car was unsafe to drive anywhere. On July 18, 2013 Dulles Motorcars told me that the cost to repair my car again would be $2,700.00. I advised Dulles Motorcars that I would pick up my car the next day and I did not wish for them to make any further repairs. The next day I called to confirm that I could pick up my vehicle and I was advised that I could not because it was not ready. I was told that it would not be ready until the following Monday. On July 22, 2013 I arrived at Dulles Motorcars to pick up my vehicle only to be told again that my vehicle was not ready to be removed from the premises. I advised that I would take my chances and again requested that my vehicle be prepared for me to drive off the premises. At that point they showed me my vehicle which was completely disassembled. I requested to speak to a supervisor. I was told that the supervisor was not available only the supervisor's assistant, **. [redacted]. **. [redacted] asked me how much I was willing to pay to have my car repaired. I advised that I could only afford $1,400.00 for any additional repairs. At that point, **. [redacted] offered to give me a trade in for my vehicle in the amount of $6,000.00 for a new Subaru Forester. Since I had recently been told by Dulles Motorcars that my car would not be accepted as a trade in I felt as if I had no other choice but to accept his offer. On July 23, 2013 I went to Dulles Motorcars and test drove the vehicle that I was interested in.....the Forester 2.5i Limited. The sales person was aware that the vehicle I wanted to purchase was the Forester 2.5i Limited. As the paperwork was being completed for the purchase of what I believed was for a Forester 2.5i Limited I discovered that **. [redacted] was selling me a Subaru Forester 2.5i Premium vehicle. I told her that I wanted the Forester 2.5i Limited with leather seats. **. [redacted] did not offer to check the inventory for a Limited vehicle (which I would have waited for) she simply advised me that for an additional cost of $595.00 I could obtain leather seats in the Premium vehicle. On July 23, 2013 I left Dulles Motorcars with a nagging feeling that I had been surreptitiously forced to sell my car to them and forced to purchase a vehicle that I had not wanted. On July 26, 2013 I sent Dulles Motorcars an e-mail advising that I did not want to proceed with the purchase of the leather seats. On August, 16, 2013, after my return from vacation, I e-mailed Dulles Motorcars again and requested a refund of the fees of $1,595.00 for the leather seats which I did not wish to purchase. I did not receive any reply to either of the e-mails I sent. Finally, on August 22, 2013 I went to Dulles Motorcars and mt with **. [redacted] and repeated my request to have a refund for the leather seats which I did not wish to purchase. **. [redacted] advised me that he doubted that I could have a refund for the fees for the leather seats. I advised that I had notified Dulles Motorcars that I did not want the leather seats within three days of signing the contract and the leather seats had not been installed. Finally I was told that I could have a refund but that I would have to pay a $100.00 restocking fee. I advised that I would not pay the 4100.00 restocking fee as I had notified them promptly that I didn't want the leather seats. I finally received the refund of the cost for the leather seats in the mail a week later. That same day I found my original 2006 Subaru Forester listed on the Dulles Motorcar website for sale for $11,526.00. The VIN number was the same as my original vehicle - [redacted]. I then obtained a [redacted] report for the vehicle and found that the transmission replacement was never listed. Even more concerning was the fact that my original 2006 Subaru vehicle had been listed for sale by Dulles Motorcars on July 23, 2013....the day after they had advised me that the vehicle was undriveable and was worthless. At the time my 2006 Subaru Forester was listed for sale Dulles Motorcars did not even have the title to my vehicle. I can supply you with the advertisement for the sale of my vehicle as well as the [redacted] report. I believe that Dulles Motorcars intended to make me give up my 2006 Subaru Forester so they could list it for sale the very next day which they did. This discovery indicates that Dulles Motorcars knowingly lied to me when they told me that a Subaru with a replaced transmission is worthless, that Dulles Motorcars deceived the public by filing to list the replaced transmission on the [redacted] report and causes me to believe that I was overcharged for at least $3,000.00 for work that may never have even been done on the transmission. In summary, I was happy with my 2006 Subaru Forester. I valued it enough to pay $5,000.00 for repairs even after I was told that the vehicle was worthless. Dulles Motorcars obviously never believed my car was worthless in that they listed it for sale for $11,500.00. I contacted the dealership via certified mail and advised that I wanted the wrongs which occurred to be righted by refunding me the $3,000.00 I paid for the replaced transmission on my original vehicle and replacing the current vehicle I am driving with the car that I thought I was purchasing - the Subaru Forester 2.5i Limited at no extra cost to me. To date, I have received only one e-mail from the Comptroller stating that I could have a meeting with all of the individuals at Dulles Motorcars who were involved. I advised that I would only feel comfortable meeting with the Comptroller not the same individuals at Dulles Motorcars who have given me such a difficult and unpleasant experience. I received no other communication from the Comptroller. I received a letter from Dulles Motorcars in September which did not offer to correct the situation in any way. In summary, I feel that I have been discriminated and taken advantage of due to my age (75) and my female gender. I also believe that Dulles Motorcars has a disreputable and highly dishonest business practice. Dulles Motorcars has caused me immeasureable stress, anxiety and time and finances.Desired Settlement: I request a refund in the amount of $3,000.00 for the replaced transmission of my original 2006 Subaru Forester and a replacement of the vehicle which was sold to me (2014 Subaru Forester Premium) for a 2.5i Limited Subaru Forester at no cost to me as well as a written letter of apology from Dulles Motorcars

Business

Response:

From: [redacted]

Date: Fri, Jan 3, 2014 at 1:06 PM

Subject: RE: ID number [redacted]

To: [redacted] <[redacted]>

This is the response we sent to [redacted] by certified mail on November 8, 2013 when she originally sent us a letter about her displeasure with her experience to try to resolve.

Dear [redacted],

Thank you for reaching out and bringing your concerns to our attention. It is evident that you have a number of questions that we would be more than happy to provide you the answers to for further clarification. We would like to schedule a time with you at your earliest convenience to sit down to go over these details if the second portion of this letter does not address your trepidations. I hope you can understand that our goal is to make sure every single one of our customers leaves with a complete and clear understanding of our practices and processes. Having said that, all paperwork, price breakdowns, and details were provided to you and your daughters in an effort to respect your request for time to make a decision, in which you left our establishment and returned to sign and complete your sale. I apologize for your feelings of discomfort and would like to go over a few of your concerns in this letter.

**. [redacted] is a valued employee of our dealership who has a wonderful reputation and has been taking care of our guests for a number of years. To clarify your concerns and questions with [redacted] and their reporting practices; [redacted] strictly reports body damage to vehicles and emissions reports. Clai** which are all submitted by either the Department of Motor Vehicles, Insurance Agencies, or the Body Shop. Neither of which Dulles Motorcars has any affiliation to or with. Transmission replacements are not reported to [redacted] unless the vehicle was involved in an accident causing body or mechanical damage, which was not the case in this particular incident and again which would be the responsibility of the Body Shop and/or Insurance Agency. Our service department cannot and would not charge for any work that was not in fact performed. The fact that it is not depicted on the [redacted] is not sufficient in justifying this erroneous accusation and is in fact defamation of our 20 plus year reputation.

The value of your 2006 Subaru Forester when it was towed in to our dealership is irrelevant to the retail value of the vehicle after thousands of dollars and Subaru certified man hours were invested by the Dulles Motorcars team. Our goal and intention of this and every transaction is to make sure we are only offering the best and safest goods and services to our clients, to the best of our knowledge, as transparently as humanly possible. If there are any other concerns you would like to address with myself, **. [redacted], and/or **. [redacted] please do not hesitate to contact us to set up a meeting.

Again, we truly apologize for your experience and any misunderstandings that may have commenced along the way.

Regards,

**. [redacted]

Review: I purchased a 2014 [redacted] from Dulles Motorcars in August 2014. Along with the purchase, I was sold the extended warranty from [redacted] for $2790.00; this cost was rolled into my loan through [redacted]. I reviewed all the fine print of the warranty terms and conditions and in September, I read closely the part that stated Florida Residents are not eligible for the extended warranty program. Since I am a Florida resident, I reviewed this more closely and finally called [redacted] Warranty Service center and they confirmed that since I was a Florida resident, I should not have been sold this product and should go to the dealer for a cancellation and refund. I went back to the dealer in Sep and they cancelled the policy and told me that since the cost had been rolled into the loan and the loan had been funded, my refund would be reflected in my [redacted] account as a reduction in the total loan and therefore, the loan would be paid off sooner than normal. They told me it would take one month for the account to show the change. It has been 4 months and I have not seen the change in my [redacted] account. I have contacted the dealer nine times, mostly by phone and once by stopping into the dealer and have received no resolution to this problem. In fact, my phone calls are never returned and I never actually get to speak to a person but rather, leave a message. I also contacted [redacted] twice and both times they tell me that the dealer has not sent them the paperwork and my only recourse in through the dealer; NO LUCK. I contacted [redacted] hoping they could help and they reviewed my problem and told me my recourse is through [redacted]; effectively, every party has pointed their finger somewhere else, I am left with nowhere to tun except the Revdex.com, please help resolve this seemingly simple issue. Thank You in advance.Desired Settlement: I would like to see the amount of the [redacted] Extended Warranty in the amount of $2790.00 removed from my loan amount with [redacted] or if they prefer, send me a check for the amount and /i will send it to [redacted].

Business

Response:

In

response to complaint [redacted],

Review: I paid cash IN FULL in the amount of $21,692.88 for a car from them and a month later, Dulles Motor Car fraudulently charged an unauthorized charge of $2500.00 to my bank account.Desired Settlement: I would like a formal apology, a FULL explanation of what happened, a FULL explanation of WHY this happened, my FULL refund, and something to alleviate my pain and suffering.

Business

Response:

Good afternoon,