Dune Sport

Our Man Cave has allowed us to go see 8 children in 3 different states and have our own bed every night. The customer service is the best. The simpleness and sturdiness is what I enjoy.

We drove from Hurricane Utah to Mesa Arizona to pick it up and we are enjoying it regularly. The living area is easy to manage. We even took our dog and her puppies and it was great. The ramp allows you the joy of tent camping and the luxuries of all of the comforts.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, my complaint was to the safety issues on the coach and the misrepresented age of the six (6) tires Now, in their one sided defense, Dune Sport has come up with several issues on the Oldsmobile which have never been communicated to me at any time At the time of the discussions of our agreement, it was contingent on the acceptance of the Oldsmobile by Dune Sport which took place at their facility When the Oldsmobile was delivered from Idaho to Mesa, Az., [redacted] personally drove the vehicle, had the vehicle inspected/appraised and the vehicle was accepted I was told by [redacted] the vehicle was appraised at $27,although I never saw anything in writing In as much as my issues are with the Coach, I will address some of his concerns: The Oldsmobile is a old classic car Nothing to hide here The paint is original; I had a number of people in the auto paint business look at the vehicle's paint and no one felt the paint was not, in fact, original The front end is not original; Mr [redacted] is aware that I had the front shocks repaired Delivery of the Oldsmobile was delayed as the shocks had to be shipped to [redacted] , Santa Ana, California for repair and then returned to Idaho to be reinstalled I could not in good conscience deliver a vehicle with safety issues As to the gauges, [redacted] was told that the gauges were not accurate as a result of the upgraded volt electrical system Mr [redacted] 's idea that I was lining up a buyer or buyers for the Oldsmoble is absurd If that was so, I certainly would have sold it to them and then made an offer on the Motor Home which would have been some what less than his asking price judging from the condition of the Motor HomeThere were no terms of the agreement with Dune Sport which required me to sell or find a buyer for him In fact, while I was at Dune Sport Mr [redacted] indicated to me he was undecided on whether or not he was going to keep or sell the OldsmobileIn my conversations with [redacted] , the salesman on the Motor Home deal, I did indicate to him that there were people interested in buying the OldsmobileAs a courtesy I did contact the interested parties at one point, when I got home, to inform them where the vehicle was located if they were still interested, they were notWhether or not Dune Sport is able to sell the vehicle is none of my concern and has no bearing on the issues contained in my complaint This complaint is solely concerning one, the safety issues with the windshield and drivers window, and two, the misrepresentation of the age of the six (6) tires Mr [redacted] 's idea that no one noticed the windshield issue until a miles or so down the road may be true It was only noticed when I hit rain and water was coming through on to the dash The separation was obvious when inspected closely and should have been pointed out during the inspection by the "Certified Technician" if he had thoroughly inspected the vehicle The "Certified Technician's" report indicates it was inspected and the box is checked as "working or satisfactory" Upon my return and prior to contacting Dune Sport, I had the windshield inspected by [redacted] (a well respected auto glass installer) in Hayden, Idaho I was told the separation of the windshield did not occur from recent use and certainly not on the trip from Meza, Arizona to Idaho The windshield, in fact, was in that condition for some time This can be verified by an affidavit or testimonyFinally, I will address his claim of being readily available to the customer Several calls made to Dune Sport were cut short by, "I'm with a customer, I'll' call you back," or, "the boss, (Mr [redacted] ) is out of town and he will call you back." I received one call from Mr [redacted] who stated he would not honor the windshield but would think about the tires He did indicate that my quotes I sent him were too high and he could get them cheaper I provided him quotes from well known tire stores in the area and am asking for them to be prorated not to be replaced unless he feels he should replace them The issues complained herein to the Revdex.com are in my initial letter I have communicated to Dune Sport the issues in writing and have provided him with photographs, quotes on the repair of the windshield, replacement of the window (drivers side) and the proration of the six (6) tires The complaint has not changedRegards, [redacted]

[redacted] and I have had several conversation about resolving his issuesHe and I agreed to a $reimbursement to satisfy his issues and he said that satisfactoryI then called him yesterday and he said he changed his mind and that $was the least he would takeWe bought a Oldsmobile for 27,from him and sold it for $We lost $on this trade due to several things not being what [redacted] said they wereWe didn't go back to [redacted] and demand reimbursement etcWe recognized that we all make mistakes and that we all are trusting the information we are given to make decisionsHaving said that if we were able to sell the car for more we would have been willing to offer [redacted] more for the issues he believes to be our faultAgain, we could easily have said we demand reimbursement for this or that but we again realize that the information he was given about the car is information he has no control over and we are in the same positionWe were given information regarding the RV and clearly some of it wasn't 100% accurate.In this situation we believe $to be more then reasonable for the issues at hand.Please let me know what more we can provide to get this complaint resolved

Our transaction with Mr *** are unfortunately not entirely the way he chooses to describe themLet me address each point on this list and add a few additional things Mr *** has decided to leave out.1) Mr *** hasn't reached out or tried to contact us since 9/22/to our knowledge
and hasn't left any messages nor has he reached out via emailThe last conversation I had with Mr *** ended with us coming to a conclusion that several things2) Mr *** brought down a Oldsmobile as a trade for the motor home being discussedMr *** told us that it was an original paint job among many other thingsHere are a couple of lines he wrote to us "The new owner must realize that the Olds is not restored and is an original unrestored museum survivor which makes it even more valuable than a restored car" "The only other thing that doesn't work in the Olds is the windshield wiper which I'm pretty sure the new owner will never drive it in the rain anyway" These are inaccurate statementsThe front end isn't original as he indicated, the paint isn't original as indicated, some of the gauges on the dash don't workThe last time we spoke Mr *** informed me that he had a few guys interested in the car at $I told him that if he helped us sell the car for $that would be great and that I would be more than happy to help him out with the items as a thanks for selling the car because the best offer we have received thus far is $We still have the car in fact and haven't been able to sell itHe was to have some folks call me who were interested at $That hasn't happenedKeep in mind we paid Mr *** $in trade for the carNeedless to say the last time him and I spoke was regarding selling the car and once it sold that I would work with him on a few of the items.3) Customer did in fact purchase the used Monaco Dynasty from Dune SportWe have independent inspections done on all of our used RV's to ensure our customers get a fair and accurate assessment of the RV they are buyingWe do not employ the technicianIn fact the technician is an RVIA certified master technician and does work for various RV dealers and is well respected within the RV industry in our marketMr *** received a copy of the report and that report would indicate to the technicians knowledge and through the inspection the items that were discovered were addressed and if items were marked in the "working" or "satisfactory" category then surely we wouldn't repair items without issues4) Dune Sport has/had no previous knowledge of work done to or performed on windshieldDune Sport never worked on windshield and customer was at our facility for a week prior to leaving with Motor Home and one would think if the windshield was in that bad of shape or had light coming through that he would have easily been able to see itThe fact that the technician, myself, the sales person nor the customer saw it during any of the many inspections and the fact that it was discovered hundreds of miles down the road makes it difficult for us to take responsibility.5) Mr *** informed us the tires were older than what we were told they were and therefore I did tell him that I would give him the prorated adjustment for those and we would discuss that further once we had the buyer situation squared awayHe hasn't contacted us in several months and therefore I thought that in lieu of him not being forthcoming with some of the things he said about the representation of the car he had foregone anything regarding the tires simply because I haven't heard from himWe are still willing to work with Mr *** on the tires but we were under the impression he was lining up a buyer and therefore dealing with these items once that happened.In closing, I am pretty shocked to see correspondence through the Revdex.com due to the fact that our last conversation was amicable and he said he was going to work on a buyer for the carI find this complain unjust as we've done nothing but work with this customer from day and have been waiting to hear from him on a buyer for the carHe is more than welcome to call or email anytime and will get the same level of service as our other customers.Let me know if you need anything else***

[redacted] and I have had several conversation about resolving his issues. He and I agreed to a $1200 reimbursement to satisfy his issues and he said that satisfactory. I then called him yesterday and he said he changed his mind and that $1700 was the least he would take. We bought a 1934 Oldsmobile for 27,995.00 from him and sold it for $21000. We lost $7000 on this trade due to several things not being what [redacted] said they were. We didn't go back to [redacted] and demand reimbursement etc. We recognized that we all make mistakes and that we all are trusting the information we are given to make decisions. Having said that if we were able to sell the car for more we would have been willing to offer [redacted] more for the issues he believes to be our fault. Again, we could easily have said we demand reimbursement for this or that but we again realize that the information he was given about the car is information he has no control over and we are in the same position. We were given information regarding the RV and clearly some of it wasn't 100% accurate.In this situation we believe $1200 to be more then reasonable for the issues at hand.Please let me know what more we can provide to get this complaint resolved.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, my complaint was to the safety issues on the coach and the misrepresented age of the six (6) tires.  Now, in their one sided defense, Dune Sport has come up with several issues on the 1934 Oldsmobile which have never been communicated to me at any time.  At the time of the discussions of our agreement, it was contingent on the acceptance of the Oldsmobile by Dune Sport which took place at their facility.  When the Oldsmobile was delivered from Idaho to Mesa, Az., [redacted] personally drove the vehicle, had the vehicle inspected/appraised and the vehicle was accepted.  I was told by [redacted] the vehicle was appraised at $27,000.00 although I never saw anything in writing.  In as much as my issues are with the Coach, I will address some of his concerns:  The 1934 Oldsmobile is a old classic car.  Nothing to hide here.  The paint is original; I had a number of people in the auto paint business look at the vehicle's paint and no one felt the paint was not,  in fact, original.  The front end is not original;  Mr. [redacted] is aware that I had the front shocks repaired.  Delivery of the Oldsmobile was delayed as the shocks had to be shipped to [redacted], Santa Ana, California for repair and then returned to Idaho to be reinstalled.  I could not in good conscience deliver a vehicle with safety issues.  As to the gauges, [redacted] was told that the gauges were not accurate as a result of the upgraded 12 volt electrical system.  Mr. [redacted]'s idea that I was lining up a buyer or buyers for the Oldsmoble is absurd.  If that was so, I certainly would have sold it to them and then made an offer on the Motor Home which would have been some what less than his asking price judging from the condition of the Motor Home. There were no terms of the agreement with Dune Sport which required me to sell or find a buyer for him.  In fact, while I was at Dune Sport Mr. [redacted] indicated to me he was undecided on whether or not he was going to keep or sell the Oldsmobile. In my conversations with [redacted], the salesman on the Motor Home deal, I did indicate to him that there were people interested in buying the Oldsmobile. As a courtesy I did contact the interested parties at one point, when I got home, to inform them where the vehicle was located if they were still interested, they were not. Whether or not Dune Sport is able to sell the vehicle is none of my concern and has no bearing on the issues contained in my complaint.  This complaint is solely concerning one, the safety issues with the windshield and drivers window, and two, the misrepresentation of the age of the six (6) tires.  Mr. [redacted]'s idea that no one noticed the windshield issue until a 100 miles or so down the road may be true.  It was only noticed when I hit rain and water was coming through on to the dash.  The separation was obvious when inspected closely and should have been pointed out during the inspection by the "Certified Technician" if he had thoroughly inspected the vehicle.  The "Certified Technician's" report indicates it was inspected and the box is checked as "working or satisfactory".   Upon my return and prior to contacting Dune Sport, I had the windshield inspected by [redacted] (a well respected auto glass installer) in Hayden, Idaho.  I was told the separation of the windshield did not occur from recent use and certainly not on the trip from Meza, Arizona to Idaho.  The windshield, in fact, was in that condition for some time.  This can be verified by an affidavit or testimony. Finally, I will address his claim of being readily available to the customer.  Several calls made to Dune Sport were cut short by, "I'm with a customer, I'll' call you back,"  or, "the boss, (Mr. [redacted]) is out of town and he will call you back."  I received one call from Mr. [redacted] who stated he would not honor the windshield but would think about the tires.  He did indicate that my quotes I sent him were too high and he could get them cheaper.   I provided him quotes from well known tire stores in the area and am asking for them to be prorated not to be replaced unless he feels he should replace them.  The issues complained herein to the Revdex.com are in my initial letter.  I have communicated to Dune Sport the issues in writing and have provided him with photographs, quotes on the repair of the windshield, replacement of the window (drivers side) and the proration of the six (6) tires.  The complaint has not changed. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, my complaint was to the safety issues on the coach and the misrepresented age of the six (6) tires.  Now, in their one sided defense, Dune Sport has come up with several issues on the 1934 Oldsmobile which have never been communicated to me at any time.  At the time of the discussions of our agreement, it was contingent on the acceptance of the Oldsmobile by Dune Sport which took place at their facility.  When the Oldsmobile was delivered from Idaho to Mesa, Az., [redacted] personally drove the vehicle, had the vehicle inspected/appraised and the vehicle was accepted.  I was told by [redacted] the vehicle was appraised at $27,000.00 although I never saw anything in writing.  In as much as my issues are with the Coach, I will address some of his concerns:  The 1934 Oldsmobile is a old classic car.  Nothing to hide here.  The paint is original; I had a number of people in the auto paint business look at the vehicle's paint and no one felt the paint was not,  in fact, original.  The front end is not original;  Mr. [redacted] is aware that I had the front shocks repaired.  Delivery of the Oldsmobile was delayed as the shocks had to be shipped to [redacted], Santa Ana, California for repair and then returned to Idaho to be reinstalled.  I could not in good conscience deliver a vehicle with safety issues.  As to the gauges, [redacted] was told that the gauges were not accurate as a result of the upgraded 12 volt electrical system.  Mr. [redacted]'s idea that I was lining up a buyer or buyers for the Oldsmoble is absurd.  If that was so, I certainly would have sold it to them and then made an offer on the Motor Home which would have been some what less than his asking price judging from the condition of the Motor Home. There were no terms of the agreement with Dune Sport which required me to sell or find a buyer for him.  In fact, while I was at Dune Sport Mr. [redacted] indicated to me he was undecided on whether or not he was going to keep or sell the Oldsmobile. In my conversations with [redacted], the salesman on the Motor Home deal, I did indicate to him that there were people interested in buying the Oldsmobile. As a courtesy I did contact the interested parties at one point, when I got home, to inform them where the vehicle was located if they were still interested, they were not. Whether or not Dune Sport is able to sell the vehicle is none of my concern and has no bearing on the issues contained in my complaint.  This complaint is solely concerning one, the safety issues with the windshield and drivers window, and two, the misrepresentation of the age of the six (6) tires.  Mr. [redacted]'s idea that no one noticed the windshield issue until a 100 miles or so down the road may be true.  It was only noticed when I hit rain and water was coming through on to the dash.  The separation was obvious when inspected closely and should have been pointed out during the inspection by the "Certified Technician" if he had thoroughly inspected the vehicle.  The "Certified Technician's" report indicates it was inspected and the box is checked as "working or satisfactory".   Upon my return and prior to contacting Dune Sport, I had the windshield inspected by [redacted] (a well respected auto glass installer) in Hayden, Idaho.  I was told the separation of the windshield did not occur from recent use and certainly not on the trip from Meza, Arizona to Idaho.  The windshield, in fact, was in that condition for some time.  This can be verified by an affidavit or testimony. Finally, I will address his claim of being readily available to the customer.  Several calls made to Dune Sport were cut short by, "I'm with a customer, I'll' call you back,"  or, "the boss, (Mr. [redacted]) is out of town and he will call you back."  I received one call from Mr. [redacted] who stated he would not honor the windshield but would think about the tires.  He did indicate that my quotes I sent him were too high and he could get them cheaper.   I provided him quotes from well known tire stores in the area and am asking for them to be prorated not to be replaced unless he feels he should replace them.  The issues complained herein to the Revdex.com are in my initial letter.  I have communicated to Dune Sport the issues in writing and have provided him with photographs, quotes on the repair of the windshield, replacement of the window (drivers side) and the proration of the six (6) tires.  The complaint has not changed. Regards,[redacted]

To whom it may concern,The customer has stated mostly factual information in his complaint, however, he does state some incorrect information as well. Let me address that please1) Customer has spoke with us about water tank issue and we did inform the customer that we would get with...

the manufacturer of the RV and the manufacturer would then contact the tank manufacturer and have one shipped. The manufacturer ordered a new tank from the tank manufacturer on March 3rd 2014 directly after our last correspondence with the customer. We have never heard back from either the manufacturer or the customer since then so we assumed this was taken care of2) The customer has not tried to contact us in any aspect that we are aware of. Our phone number nor has my email changed and he has left no messages via voice-mail nor has he called our office. Further he has not emailed me following up on any of this.We were and are more than happy to help this customer get his tank however this complaint is not valid for 2 reasons. 1) We are not the manufacturer and do not warranty any product of any kind and 2) We thought this situation was handled due to the customer not asking for an update or following up since Mar. Its been 3 months, you would think that if the customer did not receive the tank as indicated in our emails within a week like I instructed that he would have followed back up with us. He did not, so again we assumed this was handled.I hope this complaint gets removed from our record with the information given. Thanks[redacted]

I’ve had my Dune Sport Dynamite Firestorm DK Toy Hauler/camper for 8 months now and love it. The camper is 8’x12’ and carries everything I need. Before, I had an 8’x12’ tent, a 10’x20’ tent and a 24’x24’ camouflage canopy. I am much happier in my Toy Hauler that is the size of my smaller tent. After my first trip in the Toy Hauler (I’ve named it “Klank”), I gave away all my tents, the canopy, sleeping bags and most of my camping gear.

On every trip, Klank generates a lot of interest and I end up giving tours of my tiny house almost every day I’m camping! It really seems to be unique and I’ve praised Dune Sport to everyone who will listen. The real test was my recent trip to Burning Man. I was dry camping for 18 days with no source of water, no facilities, no stores. I had to take everything with me that I needed for the 18 days. I had changed out the 12 volt battery for two 6 volt golf cart batteries and hooked them up in a series. I replaced all the light bulbs with LED bulbs to cut down on electrical use. In the 18 days, the batteries did not require charging. The propane held out running the refrigerator, water heater and the stove. The water supply held, with my additional 25 gallons of water.

Every trip with Klank is a learning experience. I drove the trailer 1,400 miles to and from Palm Springs and Black Rock and it handled beautifully.

Again, I thank you for all the assistance you gave me in purchasing Klank. I am a satisfied customer…

I bought a 26 foot toy hauler, with extra height and weight capability to haul a 4 door back half Jeep JK in. my rock crawling buggy weighs 4800 pounds now and is about 14 feet long and 85 inches wide. It fits in there perfect. when we get where we are riding and pull it out, the living space is great and roomy. happy jack bed, fold up jack knife couch, moveable captains chairs and pole in floor tables which can be removed, this thing is delivering what it was built for. Love the roomy shower since I'm a big guy and a real toilet not plastic... I'm 6 months into this toy hauler and have traveled over 5,000 miles with it and have slept over 40 nights in it. Loaded it weighs right at 14,000 pounds. built like a rock on a 12'' main frame.

I really like this toy hauler and have found the team at dune sports fantastic.

Our transaction with Mr [redacted] are unfortunately not entirely the way he chooses to describe them. Let me address each point on this list and add a few additional things Mr [redacted] has decided to leave out.1) Mr [redacted] hasn't reached out or tried to contact us since 9/22/14 to our...

knowledge and hasn't left any messages nor has he reached out via email. The last conversation I had with Mr [redacted] ended with us coming to a conclusion that several things2) Mr [redacted] brought down a 1934 Oldsmobile as a trade for the motor home being discussed. Mr [redacted] told us that it was an original paint job among many other things. Here are a couple of lines he wrote to us "The new owner must realize that the Olds is not restored and is an original unrestored museum survivor which makes it even more valuable than a restored car"    "The only other thing that doesn't work in the Olds is the 1 windshield wiper which I'm pretty sure the new owner will never drive it in the rain anyway" These are inaccurate statements. The front end isn't original as he indicated, the paint isn't original as indicated, some of the gauges on the dash don't work. The last time we spoke Mr [redacted] informed me that he had a few guys interested in the car at $25000. I told him that if he helped us sell the car for $25000 that would be great and that I would be more than happy to help him out with the items as a thanks for selling the car because the best offer we have received thus far is $17000. We still have the car in fact and haven't been able to sell it. He was to have some folks call me who were interested at $25000. That hasn't happened. Keep in mind we paid Mr [redacted] $27995 in trade for the car. Needless to say the last time him and I spoke was regarding selling the car and once it sold that I would work with him on a few of the items.3) Customer did in fact purchase the used 1998 Monaco Dynasty from Dune Sport. We have independent inspections done on all of our used RV's to ensure our customers get a fair and accurate assessment of the RV they are buying. We do not employ the technician. In fact the technician is an RVIA certified master technician and does work for various RV dealers and is well respected within the RV industry in our market. Mr [redacted] received a copy of the report and that report would indicate to the technicians knowledge and through the inspection the items that were discovered were addressed and if items were marked in the "working" or "satisfactory" category then surely we wouldn't repair items without issues. 4) Dune Sport has/had no previous knowledge of work done to or performed on windshield. Dune Sport never worked on windshield and customer was at our facility for a week prior to leaving with Motor Home and one would think if the windshield was in that bad of shape or had light coming through that he would have easily been able to see it. The fact that the technician, myself, the sales person nor the customer saw it during any of the many inspections and the fact that it was discovered hundreds of miles down the road makes it difficult for us to take responsibility.5) Mr [redacted] informed us the tires were older than what we were told they were and therefore I did tell him that I would give him the prorated adjustment for those and we would discuss that further once we had the buyer situation squared away. He hasn't contacted us in several months and therefore I thought that in lieu of him not being forthcoming with some of the things he said about the representation of the car he had foregone anything regarding the tires simply because I haven't heard from him. We are still willing to work with Mr [redacted] on the tires but we were under the impression he was lining up a buyer and therefore dealing with these items once that happened.In closing, I am pretty shocked to see correspondence through the Revdex.com due to the fact that our last conversation was amicable and he said he was going to work on a buyer for the car. I find this complain unjust as we've done nothing but work with this customer from day 1 and have been waiting to hear from him on a buyer for the car. He is more than welcome to call or email anytime and will get the same level of service as our other customers.Let me know if you need anything else[redacted]

[redacted] and I have had several conversation about resolving his issues. He and I agreed to a $1200 reimbursement to satisfy his issues and he said that satisfactory. I then called him yesterday and he said he changed his mind and that $1700 was the least he would take. We bought a 1934 Oldsmobile for 27,995.00 from him and sold it for $21000. We lost $7000 on this trade due to several things not being what [redacted] said they were. We didn't go back to [redacted] and demand reimbursement etc. We recognized that we all make mistakes and that we all are trusting the information we are given to make decisions. Having said that if we were able to sell the car for more we would have been willing to offer [redacted] more for the issues he believes to be our fault. Again, we could easily have said we demand reimbursement for this or that but we again realize that the information he was given about the car is information he has no control over and we are in the same position. We were given information regarding the RV and clearly some of it wasn't 100% accurate.In this situation we believe $1200 to be more then reasonable for the issues at hand.Please let me know what more we can provide to get this complaint resolved.

To whom it may concern,I will address the customers comments one by one1) I have no knowledge of adjustments made or not made on this customers file. If Chris was due discounts for various items I can guarantee he would have received those discounts2) [redacted] has worked...

for me for 9 years and would never make the statement this customer stated he made which was "[redacted] told me they had not started building the trailer yet so he didn't feel there would be an issue with refunding my down payment and that he was going to put the trailer build "on hold"." [redacted] has informed me that he would never and has never said this to any customer as its not his position to have that kind of conversation3) I did not state I was out $12,000 for parts. I stated that we do not offer refunds of down payments and stated on his signed invoice which I have attached. I also explained to the customer that once a customer places a down payment with us we then place his order with our manufacturer to secure his spot in line and that we had already paid the money to the manufacturer to have his trailer built and that they do not offer refunds either due to production schedules etc. We do not offer refunds on down payments as a way to protect us from a customer ordering a trailer and then us placing the trailer with a manufacturer to then only have the customer cancel for one of many reasons thus leaving us in a situation where we have to eat the trailer. All of our trailers are custom build to order trailers.4) I told the customer I felt bad about his situation and that I would do him a courtesy and hold his down payment on file and at point in the future once he got back on his feet I would allow him to apply his original down payment to any new order he would place. This isn't something I am obligated to do, however I do it as a courtesy when customer fall on hard times. We have had several customers over the years take advantage of this courtesy. 5) I did not make the statement that I am not responsible for his family. Once again words are being put in my mouth. What I said was that he is responsible for the members of his family whether it be 2 or 3 and that I have to make decisions based on 20 or so people who work for me and their entire families. 6) The customer signed an invoice that clearly states that there are no refunds of deposits. I'm not sure how much more clear it could be. I'm not sure how this is unethical. If you place an earnest money on a house and then back out you don't get it back. He simply placed a down payment on a toy hauler that he ordered and simply could not fulfill his end of the contract and therefore I don't see how this complaint could be valid. While I feel bad about his situation and wish he could fulfil his end of the contract and wish him luck in getting back on his feet, I also have a business to run and I would hope that the [redacted] can appreciate that.Please let me know if you need anything moreThanks[redacted]

Dune Sport went above and beyond for my wife and I. Tom M[redacted] was very helpful and informative throughout the entire buying process. On a side note, I would recommend taking the time to visit Dune Sport to pick up your trailer. We live in San Diego but chose to drive out to Mesa to pick it up and we were given a full rundown on all the ins and outs of our new toy hauler. We have taken it out on 6 trips so far ranging from 3 days to 6 days and have really enjoyed it.

To whom it may concern,

I will address this customers complaint line item by line item

1) We in no way defrauded this customer of any money and upon further correspondence with them they have admitted to that not being valid and that they paid what they were supposed to pay....

Its very clear if you add up all the options and trailer they choose the dollar amounts reflect what they actually owed. Anything to do with overpayment was taken care of months ago when Mrs [redacted] contacted me about it. This complaint just got to me today but this was handled months ago and customer agreed we have no issue with overpayment

2) They did not order chrome diamond plating. They ordered diamond plating and its up the discretion of the manufacturer as stated clearly on our website what kind they get and that if they see something specific they like they need to speak with their representative. You can see the disclaimer at the bottom of every photo page to ensure we don't have these kinds of issues. [redacted] If you copy and paste that link you will see how the bottom of every photo page looks. We build custom toy haulers so its very important that if a customer sees something specific they like that they let us know. They make an incorrect statement saying it is "black cheap plastic diamond plate molding" It is not. It is the same thickness of aluminum as the chrome its just in a black finish. With regards to under their cabinets, again this is something that is not standard but yet an option for the customer to put shelves in. We have 1000's of photos to show customers different options and its up to them to bring up things they like. We are not designed their toy hauler, they are and therefore need to let us know the things they want/like don't want/don't like.

3) We have yet to hear back from the [redacted]' and would guess they have no warranty related items with their hauler. If they do its the same simple process for getting actual workmanship warranty related items fixed by the manufacturer.

This complaint has no validity but is rather a rant of someone unhappy with the way they choose to design their toy hauler and is looking to place blame on the order taker and not take responsibility for not speaking up about what they wanted or didn't want. We place the following disclaimer at the bottom of every photo page so customers are very clear.

"Pictures shown are of similar units and may not be the actual parts included in your new toy hauler. Due to variations in trailer lengths and floorplans, some substitutions may occur.

Trailers are individually custom built. Cabinets, wall colors, flooring, fabrics, shelving, accessories, and other items shown are at the discretion of the manufacturer. If you see something you like, be sure to speak with your representative for any questions you may have."

I would hope that this is enough information to remove this complaint. If you need anything more please let me know

Thanks

This year I order and picked up my 16' Toy Hauler from Dune Sport. Throughout the whole process, Casey was there answering my questions and support that I needed. They build a custom hauler for me to haul my Harley. I've had it for this summer and been on 3 trips with it. The product is very good and it is exactly what I expected and wanted. When I picked up the hauler, they were there and upgrade my hauler before I left. Great customer service.

Dune Sport worked wonders in designing a workable Toy Hauler (TH) for my 2016 Tacoma. I had a 16’ Man Cave built to my specs adjusting kitchen/bathroom wall to give me more space within the bathroom area. Tom ensured that my future Teryx 4 will be able to fit within the loading are of the TH. Everything came up beautifully. I had only two minor problems. Tom coordinated with the manufacture plant and had them fixed on another visit to the plant. James is an outstanding worker at the plant. James and team surpassed my expectations. I would strongly recommend Dune Sport when wanting a custom built TH! Great customer service before and after the purchase.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Too bad you can't give negative stars.
The build is cheap. Like others, I was promised 3 months delivery in early 2013 and the delivery was more than twice that. I bought the 16 foot model. It has so little storage that it's a joke. No useful lower cabinets. No external storage. Only 4 floor tie down points.
We had Problems with the mechanics of the loft bed that we had to troubleshoot ourselves. The wall insulation is thin and spotty.
Like another reviewer, our roof tore within months. The top edge of the aluminum siding was so ragged that it cut through the edge of the roof just from road vibration according to our local repair shop. Dune Sport said we clearly scraped the trailer against something that tore the roof edge. There's no way that could have happened based on how it tore. Our local shop said the roof was incorrectly installed and showed us piece by piece what they did and what should have been done.
I wish I'd forfeited my deposited and walked away from the purchase.

Dune sport is a great company. They worked with my husband and I to design our own toy hauler. From fabrics on the furniture to the decals on the outside. We are very happy with our trailer. We have gone cross country three times in it so far, not one single problem. Its fun when we stop for gas or our camping spot for the night, because someone always comments on the trailer and sometimes ask to see inside. :) People love the design, size and usability! So happy I found Dune Sport!