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Dunkin Donuts Reviews (39)

great donughts
enjoyed the coffee and treat.

[redacted] came to the drive thru of the Dunkin' Donuts where she wanted to use a mobile coupon, her coupon did not work because the coupon was already usedThe DD Perks mobile coupon is only a one time use, the guest claims that she hadn't used her couponI explained to the guest that when we scanned the coupon it did not take, the only reason the coupon would not work is if the coupon was already usedI asked the employee to give the guest a refund, however the order was not completely paid forWe cancelled the order in our system, the guest stated we had been charged her for the product but she did not have enough money on her app to pay the billThe guest was give every courtesy until she became very disrespectful to the employee, at that point I told the guest I could not help her and she decided to get on her phone and hold up my drive thru lineA police officers had to ask the guest to leave the drive thru If you have any further questions, please feel free to call meMy contact information is listed below

From: Leshia E***< [redacted] @nedonutshops.com>Date: Tue, Feb 7, at 11:AMSubject: Revdex.com CUSTOMER COMPLAINT ID# [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Good afternoon [redacted] ***,As per our conversation please find within this correspondence information and answers to the complaint as it relates to your complaint ID# [redacted] What we know:On 01/14/@ 11:19am (as per our journal) this guest presented to our Dunkin Donuts Location [redacted] **PhilaPa.***.This guest purchased a Sandwich and a Coffee (unspecified) totalling $7.53.This guest paid for the order via Credit Card [redacted] card number ending in ***.On 01/23/at 3:18pm this guest filed a complaint via telephone with Dunkin Brands Customer Carestating her sandwich had a "foul smell"On 01/24/at 3:35pm I received first notice of the complaint via an email from Dunkin Brands Customer Care(see below copied text from the original complaint)Complaint Involves:Product Issues Customer’s Statement of the Problem:old possibly sat on shelve for extended period of time foul smell with sandwich made order thru drive thru while visiting friends and family in Philly from Tuscaloosa Ala sandwich was bad and wrong favor coffee drive # ***Complaint Product/Service: trans seq [redacted] Purchase Date: 1/14/2017Problem Occurred: 1/14/2017Model: register *Order Number: ***Talked to Company: 1/14/2017On 01/25/I attempted to contact this guest via Telephone at 2:35pmI received no answer.On 01/26/at 11:17am I sent the guest an email(original email forwarded within) see below.Hide original messageOn Thursday, January 26, 11:AM, Leshia Evans < [redacted] @nedonutshops.com> wrote: Good afternoon, I am very sorry to hear of your negative experience during your most recent visit to Dunkin DonutsI would appreciate the opportunity to speak with youIf you would be so kind as to contact me via telephone, I would be more than happy to discuss this matter with you furtherI look forward to speaking with you soonWarmest Regards, Leshia Leshia E***Northeast Donut Shops Management Corp.United Food Systems, Inc[redacted] Philadelphia, PA ***Tel: ###-###-#### Fax: ###-###-####On 01/27/at 6:37pm I received an email from this guest which contained words (see copy of email below) [redacted] < [redacted] @***.com> consumer affairs and local news channelToLeshia E***Jan at 6:PMconsumer affairs and local news channel On or about 02/01/I received a letter from the "Revdex.com" ID# [redacted] .ANSWERS TO THE Revdex.com COMPLAINT.Complaint:The guest stated in the Revdex.com complaint "charged for NOT what I requested"Answer:This guest seems to have changed the nature of her complaint as she stated a "foul smell" in her first complaint to Dunkin Brands Customer Care.Complaint: "Contacted Dunkins and what actions I receive was a series of emailsand no resolution".Answer: We have only contacted this guest one time via email as noted aboveResolution may have been realized if the guest had contacted us in a timely fashion.The guests visit was on 01/14/she filed her first complaint on 01/23/2017.Complaint: "requested credit back to charge card and first ask what location though it was quite clear intail contact."Answer: Each Dunkin Donuts is independently owned and operated therefore, when a complaint is tiled though Dunkin Brand Customer Care call center , the representative must ensure that the complaint is sent to the correct franchisee.Complaint: "Company now want me to make calls during my working hours which would put my employment in jeopardy".........Answer: we never specified a time in which this guest should contact usFurther,the guest first call was placed to the Dunkin Brands Customer Care call center at 3:18pm on 01/23/2017.OUR CONTENTIONWe have made every attempt to contact this guest in an effort to speak with her regarding her experience.This guest never gave us an opportunity to hear her grievance.This transaction was initiated on 01/14/the guest filed a complaint some days later.We found this complaint unsubstantiated therefore, we closed our claim # [redacted] on 01/27/2017If you should any further questions, please feel free to contact me.Warmest Regards,Leshia E***Legal LiaisonNortheast Donut Shops Management Corp.United Food Systems, Inc[redacted] Philadelphia, PA *** Tel: ###-###-#### Fax: ###-###-####

From: Michelle W***< [redacted] @ [redacted] .com>Date: Thu, Jul 30, 2015 at 10:08 AMSubject: Case # [redacted] To: " [redacted] @mybbb.org" < [redacted] @mybbb.org>Cc: Jon W [redacted] <***@ [redacted] .com>, Jay M [redacted] < [redacted] @ [redacted] .com>, [redacted] < [redacted] @ [redacted] .com>Hello... [redacted] ,I apologize for the delay in getting back to you on this matter as I just received notification for the first time with your letter dated 7/23/15. We as a company care very much about our customers and we would like to resolve any issues right away. Can you please re-open this case regarding our customer, [redacted] ***, at our Hazleton PA store location? We appreciate your help in resolving this ASAP. Sincerely,Michelle W***Franchiseecell: ###-###-####

I have had multiple negative experiences with this particular Dunkin DonutsMost recently, they advertised cents Dark Roast for a medium coffee if you were a member of their loyalty rewards program, which I amSo, I went to get my coffee and pay and the cashier stated that it would not ring up and just looked at meThe cashier didn't offer to get manager or supervisor assistance as to what the issue was, but instead asked me to pay full priceI asked her to refund my money back to my card, and advised her I would not be back since they don't provide good customer serviceIt has been days and I have not received my refund yetI have emailed them through the mobile app about my concern and nobody has responded, and I have called but their hold times are too ridiculousThey are advertising a product they can't even provideAlso, on another note, they don't have a business phoneWhen you look their number up, it is a cell phone for I guess the manager, but he doesn't even answer the phone in the morning so if you wanted a to go order in the morning, you can't place it over the phone

Revdex.com:At this time, my complaint, ID [redacted] regarding Dunkin Donuts has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

From: Michelle W [redacted] arial, sans-serif;">< [redacted] @ [redacted] .com>Date: Thu, Jul 30, at 10:AMSubject: Case # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: Jon W [redacted] , Jay M [redacted] < [redacted] @ [redacted] .com>, [redacted] < [redacted] @ [redacted] .com> Hello [redacted] , I apologize for the delay in getting back to you on this matter as I just received notification for the first time with your letter dated 7/23/ We as a company care very much about our customers and we would like to resolve any issues right away Can you please re-open this case regarding our customer, [redacted] ***, at our Hazleton PA store location? We appreciate your help in resolving this ASAP Sincerely, Michelle W [redacted] Franchisee cell: ###-###-####

returned call to company (VJ D*** ###-###-#### cell), spoke with him and he explained he had already reached out to the consumer with an offer but the consumer rejected it, he will email me both emails, D*** really wants to close the complaint at this point due to concerns, explained Revdex.com complaint
process to him (***)

Stay away from this auto repair shopThe mechanic yelled at my husband for asking a question on the phone and then when we got my car back the muffler was loud, and it wasn't when we droped it offThe repair had nothing to do with the muffler

I am appalled by a recent series of events that took place at the Dunkin Donuts in Lanoka Harbor, NJMy daughter worked there a few years ago during the summer in high school and recently returnedShe worked at Dunkin for the past couple of months after returning from college, as she needed a job for the summerThe owner’s daughter re-hired her, and at the time of being re-hired, she informed the daughter that she’d need a couple weeks off at the end of July for a family vacationMy daughter was told that it was no problem and that she would just need to remind the owner a couple weeks before she left so that the owner could adjust the scheduleMy daughter reminded the owner this past Friday, July 8th When my daughter mentioned this to the woman, she began to threaten my daughter, telling her that if she goes on vacation and returns to find that she is job-less, not to be surprised because it’s all her faultShe also threatened to hire new people to replace herAt this point,

My car was brought in to get fixedThey put one of the control arms in upside down causing it to break the cradleTried to get them to fix it they refused

Dear *** ***,*** *** filed a complaint with Dunkin Donut Corporation about the incident on 4/18/as it is Dunkin Donut policy we were informed of the complaint immediatelyOn April 20, I emailed her an apology letter for the mistake inviting her back to the store to
get a full refund and as a token of our appreciation to receive an additional $gift cardCopy of the email is attached,*** *** did not show up at the store and made the same complaint to DD Corporation on 4/29/I responded by forwarding a copy of the previous email, and again requested her to visit the store, copy of the email is attached,We have offered her an apology, refund and a gift cardAll more than what she is asking; I do not know how else to rectify this matterThe only means of communication she has provided to us is her emailHer email is verified as she responded to my first email explaining the DD policy to get .99c refill coffeeThank you for your help resolving this problemPlease ask *** *** to visit our store to get her refund and the gift card.Farzad M
Franchisee

Thank you so very much for all your help! After you contacted the company the owner responded and resolved the situation to my satisfaction As far as I'm concerned this problem has been resolvedThank
you!
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I recently experienced harassment at the Dunkin Donuts in Lanoka Harbor, NJI worked there a few years ago during the summer, as it was just a summer job in high schoolThe owner, *** ***, always acted rudely & unprofessionally towards her staff, but it was nothing compared to how she has recently treated her employeesWhen I came home from college in May, I reached out to Dunkin for re-employmentThe owner’s daughter re-hired me & as she did, I informed her that I would need a couple weeks off at the end of July for a family vacationShe said it was no problem, just to remind her mother as the time came closer so that she could adjust the scheduleThis past Friday, July 8th, I reminded *** that I'd soon be needing a couple weeks offShe freaked out on me, threatening me that if I “get back and don’t have a job, don’t be surprised, it’s your fault.” Then she proceeded to bring me into her back office, still screaming at me, and ripped a calendar off her desk, throw

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***
6:PM (hours ago)
tome
From: "***, ***" To: ***Sent: Wednesday, July 16, 4:46:PMSubject: Re: case#***
From: "***, ***" To: ***Sent: Wednesday, July 2, 3:44:PMSubject: case#***
Hello,
Please,send me the receipt, so I can refund the money
Thanks,
*** ***
***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Better Busines
At this time,  Dunkin DOnuts contacted me regarding complaint ID [redacted].  They werewillingto give me a free...

cup of medium coffee but not the refund.I rejected the offer and asked them to refund the original amount of 8.99 plus taxI forwarded that correspondence to Revdex.com.  I have not heard from them since then.  So te matter is not resolved.
Regards,
[redacted]

I have had multiple negative experiences with this particular Dunkin Donuts. Most recently, they advertised .99 cents Dark Roast for a medium coffee if you were a member of their loyalty rewards program, which I am. So, I went to get my coffee and pay and the cashier stated that it would not ring up and just looked at me. The cashier didn't offer to get manager or supervisor assistance as to what the issue was, but instead asked me to pay full price. I asked her to refund my money back to my card, and advised her I would not be back since they don't provide good customer service. It has been 4 days and I have not received my refund yet. I have emailed them through the mobile app about my concern and nobody has responded, and I have called but their hold times are too ridiculous. They are advertising a product they can't even provide. Also, on another note, they don't have a business phone. When you look their number up, it is a cell phone for I guess the manager, but he doesn't even answer the phone in the morning so if you wanted a to go order in the morning, you can't place it over the phone.

Complaint: [redacted]
I am rejecting this response because:
The respondent did not appropriately respond to my complaint, which was the cashier used both offers the first time on one item. They should carefully read the complaint. 
Regards,
[redacted]

I have been going to this dunkin donuts (k[redacted]) since I was a small child and can positively say the customer service has seriously gone downhill. The last three times I have been there my order has been wrong. Even at their not busy hours they still can't get my order right. It's not a complicated order (medium decaf with cream and a little sugar). It's either caffeinated, or doesn't have the sugar added. The last time I was there they handed me a black coffee! Instead of apologizing, I get the attitude for their mistake! My sister has stopped going there due to the lack of common decency there. Her order was wrong and when she asked them to make it again the girls response was "yea because I have all the time in the world." I don't know who the hiring manager is, but the current staff should all be fired and replaced with more professional people. I'll be going to [redacted] from now on. At least I can expect terrible service and my order to be wrong there.

Company's response below:Ms. [redacted],My [redacted] side story was a little different then the one you were given.We did give Mrs. [redacted] an sweet tea and my [redacted] correct the problem with an unsweetened tea.Ms. [redacted] was terminated due to this incident.I as an [redacted] have no problem to do a full...

refund in the amount of 7.87.I will send a check to you, Ms [redacted]. I am sure you have plenty of busy days and I apologize for the inconvenience I have caused you.We have seen many many problems in this country and world today. If we can solve all of them with a 7.87 check that would be wonderful!Have a nice Day!!![redacted]

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Description: FOODS-CARRY OUT

Address: 1070 W Commercial Blvd, Fort Lauderdale, Florida, United States, 33309-3149

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