Dupage Medical Group LLC

Revdex.com:I spoke directly with Dr. [redacted] and he stated he would keep Luke until he was 21!  Luke NEVER said Dr. [redacted] referred him to Dr. [redacted]. Luke told me that the "office lady" told him who to see and where to go.  She picked a doctor for Luke to see.  Had I been...

aware of the situation, I would have told Luke to keep with Dr. [redacted] until we researched a doctor and made the formal switch.  Luke could have gotten all of his work done by Dr. [redacted] and his staff til he was 21.   There was no "sharing" of office visits agreed to! LIES! Dr. [redacted] is NOT Luke's doctor at this point.  We will research all of the MD offerings and pick our own.I would never pay this bill because to me, it's insurance fraud.  You charged BCBS twice and do not deserve any co-pay or money from BCBS for [redacted]'s visit. 
I have reviewed the response made by the business in reference to complaint ID 10886174, and find that this resolution is satisfactory to me.
Sincerely,
Elizabeth [redacted]

We understand that not receiving a response in a timely manner can be frustrating and we are working towards a resolution.  We do ask that patient's allow 72 hours for a response due to call volumes and the fact that not all offices are staffed every day.  We have contacted the offices...

involved and have forwarded Mr. [redacted] concerns to the office as well as to administration.   If Mr. [redacted] continues to experience issues tell him to please do not hesitate to contact Risk Management at 630-574-0613.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This billing error was corrected on 1/31/17.  The $35 payment was applied to the $255 balance and the balance is now $220.   Regarding the bill being sent to collections please note that the back of our invoice states "balances not paid by your insurance are due within 21 days of the...

statement date.  If you are unable to make payment in full please contact our customer service department at 630-942-7998 as soon as you receive this statement to set up payment arrangements.  If your account remains unpaid in full it will be placed with a collection agency for the collection of your debt."  We do appologize for any inconvenience this may have caused.

Hello Ms. [redacted]: We reviewed your matter. Please know that we eliminated your current outstanding balance of $51.29. Kind regards,[redacted]Director of Risk ManagementBoncura Health Solutions

Dear Mr. [redacted],Thank you for brining this matter to our attention.  We are in the process of identifying the involved employee.  The director and manager of the department are both aware of your complaint and will be addressing it with the employee.  Please accept our sincere...

apologies for your son's poor patient experience.  If you have any questions, please feel free to contact me directly at [redacted].Sincerely,[redacted]Risk ManagerDuPage Medical Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10932340. The message response indicates that I have a 0 balance in my account. Subsequent to receiving this message, I received a bill from DuPage Medical (small amount of around $8).  I...

called and spoke with Christine Taylor, the young lady who responded to the Revdex.com message and indicated that my account has a 0 balance.  She confirmed to me that the small balance will be written off and that my account will/does in fact have a 0 balance.  Based on the above and the confirmation of 0 balance received from Christine Taylor today, I find that this resolution is satisfactory to me. 
Sincerely,
Mohammad [redacted]

Dr. [redacted] backed out the charge for the second visit and reentered it as a Complimentary Service.  This was conveyed to the patient via [redacted] message on 10.26.16.  The patient sent a [redacted] message on 10.3.16. Customer Service responded on 10.6.16 explaining the [redacted] standards for...

billing 2 office visits with a 25 Modifier.  On October 26, the charge was recoded to a Complimentary Service CS Modifier and a [redacted] message was sent to the patient.  Here is the response sent by Customer Service:Good Afternoon Mr. [redacted],        Your physician has decided as a courtesy to no charge the additional office    visit on 09/06/2016. I will have the Insurance department back the claim out    from your insurance and put in a request for a refund of $96.11. Please allow    10-14 business days to receive the refund via mail.  This charge was reviewed by the physician and, as a one-time courtesy to the patient, recoded as a Complimentary Service. The patient’s $96.11 payment was refunded by check number 1039062, on 11/2/16.  The patient currently has a $0 balance on his account with DuPage Medical Group.