Duxiana

Please refer to this page on our website with respects to refunds [redacted]Returns/Exchanges/RepairsWe want you to meet your expectations when it comes to your purchases at [redacted].If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within 30 days of your purchase.[redacted] We regret we are not able to issue refunds on personalized items.Included in our warranty repairs, tarnish treatments or replacement orders within 30 days of the purchase. additionally, please note that redesigns are limited to current designs as shown on the website and not retire designs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still getting message that codes do not exist.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have finally received all items.
Sincerely,
[redacted]

This order was shipped on time - [redacted] - however it appears per the tracking provided to be lostat [redacted] in Charlotte. We have placed a reorder [redacted] on your behalf at no cost.

There are no additional emails requesting an address change - please provide the emails that confirm an address change prior to 12/**. The requests start on 12/** and 01/**. The order shipped on 12/**. As noted by the dates in the emails attached to the original response to the complaint. The customer has only paid $7.95 to us in shipping and therefore we regret we are only able to refund the amount paid to us - which is why the customer was also provided a $25 store credit well in excess of the difference of the additional $5 requested now.   [redacted]
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Sun Nov 27 22:54:32 EST 2016Ship to Alyna Harrall5225 Santa Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within 24 hoursWill ship in 2-3 daysWill ship in 4-7 daysWill ship in 1-2 weeksWill ship in 2-3 weeksWill ship in 4-6 weeksWill ship in 6-8 weeksNo longer available UPSFedexUSPSDHL  Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UF5524947 for 7.95Order XID # x497427383IP Address 108.70.177.150Sun Nov 27 22:54:32 EST 2016Ship to Alyna Harrall5225 Santa Anita DrSparks NV 89436US United States916-505-3155mapBill to Not Availablemaillist noE-Mail [email protected] USPS FIRST CLASS MAILTracking Information --Set to send confirmation--ShippedWill ship within 24 hoursWill ship in 2-3 daysWill ship in 4-7 daysWill ship in 1-2 weeksWill ship in 2-3 weeksWill ship in 4-6 weeksWill ship in 6-8 weeksNo longer available UPSFedexUSPSDHL  Tracking # Payment PayPal Member Status: VerifiedShipping Address: confirmed by PayPalAuthorized: for up to 7.95Capture: Transaction ID 8B203038XB301740T for 7.95Refund: Refund Transaction ID 2J604246UF5524947 for 7.95Order XID # x497427383IP Address 108.70.177.150

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I"m attaching a copy of my credit card bill showing the double charge for this item. I was billed by Groupon to purchase the journal at $9.99. I was then billed by MOnogramonline again for the same item $9.95.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

it appears that this item is lost in transit  [redacted] a replacement order was placed on your behalf [redacted]

Hello, This order was placed on 12/**/15 - we typically request 2 weeks standard production time for personalized items to be completed.  The order shipped on 12/**/15 within our 2 week timeline - (please copy paste link to a URL or click link if displaying as a hyperlink):   ...

[redacted] Although our shipper ensured delivery by 12/**/15 if the item shipped by 12/**/15; this order has been delayed due to both the holiday rush and inclement weather. This item is out for delivery today as per the tracking information above.  As a courtesy the shipping fees have been refunded.

Dear Revdex.com, The customer placed an order back in December and we do have a 3 month warranty listed under our policy page on [redacted].We have resolved the issue by accommodating the order and sending a return label to the customer. We have given an extension on their warranty free of...

charge for the repair listed. Thank you,[redacted]

There was a mistake made during engravement and customer [redacted] emailed us regarding the error. We responded on Feb ** 2016 and asked customer to send a picture of the error in order to proceed with the replacement. As of today April ** 2016 we have not received the photo however we are...

currently processing the replacement without the requested picture. Replacement order number is #[redacted]. We will also be refunding the Customer- [redacted] her shipping charges as a token of our apology.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

these items have been shipped [redacted]

Revdex.com:After sending my complaint to you, the merchant contacted me again and advised me that they will send me the correct product.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.
Sincerely,
[redacted]

This order shipped [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would like my money back if they cannot do the product they promised to. I asked them to return my money and they refused that's why I was seeking help with Revdex.com.Thank you for your help!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not receive 4 out of 5 items.  I received ONE item out of five.  They predetermined that they would reorder for me when the items I ordered were Christmas presents.  I had to go out and purchase new gifts because I still have never received the items.  They also never offered any options, so, yes, I asked for a full refund.  I do not believe this is out of turn because they cannot prove that they ever shipped the other four items.  The tracking number they keep providing is for the ONE (and only ONE) item I received.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please advise - we have no record of this card being double billed. 19.90 
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We did not tell this customer that she cancelled her card. we did however, advise that we will issue a check because her card expired as reflected in the image.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]