Dycon Pest Control

*** *** e-mailed our Member Services Department on January 6th making us aware that he was misinformed by a front desk representative as to when his Maintenance Fee was subject to come out Our Member Services Department responded to *** along with providing him a copy
of his original membership agreement We request all members uphold their portion of their agreement at all times *** agreed and signed to the terms and conditions of his agreement which state, "If your maintenance fee is billable during the month in which you cancel, you are also responsible for the maintenance fee." We take pride in training our front desk staff at the highest level possible and just like most companies, there is a very small margin a error We are deeply apologetic to *** that he was misinformed about his owed fee With our most recent software conversion that occurred in November, our entire company is in the process of learning how to navigate through this new system This was an unintentional error that has since been immediately trained upon to ensure it does not continue to happen. As an absolute courtesy to ***, we would like to offer him a refund of his maintenance fee in the amount of $(+2.48) a total of $ Thank you

We do not have a membership for the name *** ***, but we do have him listed as the emergency contact for *** ***'s membership is currently active with a past due balance for the decline of her December 1, duesThe balance of $can be paid for either at the club or over
the phone with her club manager. We do reach out using the contact information on ***'s membership agreement, authorized at the time of joining, in order to do our due diligence in making sure that *** is aware of her past due balance and how to rectify the situation.*** may certainly make any changes to her contact information at the club or online through her secured member portalShould she have any additional questions or concerns regarding her membership we would be more than happy to help her via ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11740441, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Though we do not have proof of a prior cancellation, in the essence of great customer service we have waived the balance and removed him from our collections departmentWe have also removed the contact information to prevent any additional correspondence per the member's request

On 6/1/Shane emailed to let us know that he was receiving emails and text messages letting him know that he had a past due balance for the decline of his 6/1/duesThe card on file had been removed and we were asking him to update his billing information so that we could process his dues
without the penalty of a late feeHe also mentioned that his card had been canceled and then reissuedShane was looking for more informationWe quickly responded back to Shane letting him know that his 6/1/dues did indeed decline and that we ask for him to update his method of billing at the club or online through his secured member portal to prevent any delays in processing.We are showing that Shane originally authorized a card ending in *** for his membership duesThis card declined as "do not honor" for his 10/1/duesDo not honor is a generic return code provided by the bankOn 11/8/Shane updated his method of billing to a new card ending in *** With the new method of billing he paid of his past due balance and had no problems moving forward until 5/28/on 5/28/we were notified that the account had been closed and without a new method of billing on file his 6/1/dues had declinedSince the method of billing we had was closed it was automatically removed from the system. We have not received new billing information for Shane's membership to process since his decline on 6/1/Per our agreement, he is to notify us should he wish to update his billing information for his membershipBilling information can be updated at the club or online through his secured member portal accountHowever, by not updating, with each decline a $late fee was applied by our billing agencyThough we ask our members to uphold our agreement, as we feel that we have, we've gone ahead and removed all of the late fees as a courtesyIn addition, per Shane's request, we have gone ahead and canceled the membership for him effective immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.As leasson's learn and my feedback to the bussines I recommend better communication/information should be given to those like me that could loose their benefits of no maintenance fee because they are changing locationsI would have not change location if a lot more emphasis was give to me at the time I was changingI beleived the bussines repwhen they said not change to my contract, and it is evident I missed the fine print.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: If I understand that what this business is trying to state and argue. But the fact of the matter is "i guess" conversation and communication between myself and this business that did not happen via documentation. If verbal conversations that happened between me and this business (including some additional emails) that they did not mention, will NOT help or do anything to change this case. Then I guess there is nothing I can do anymore...But I still find it frustrating, that it has been over 2 months an I have yet to verbally speak with anyone about this issue. All of this has simply been via email, which gives them the option on if they want to respond or not. I express my concern express my issue and all they respond with is the "cancellation form" and stop all forms of communication after that.
Sincerely,
[redacted]

[redacted] had contacted our Member Services Department inquiring about a balance that he was being contacted about via phone and we provided him with a response on 12/8/15. At that time I had provided [redacted] with a copy of his cancellation form dated 1/28/14, which he completed at the club and...

authorized, stating that he had a balance owed of $82.74. This balance was for the decline of his April 2012 dues ($21.26) and May 2012 Maintenance Fee dues ($41.48) plus the two service fee associated with the declines which totaled $82.74. I had also let [redacted] know that we recently changed our collection agencies and therefore the new agency was working to retreive old debts. Though we ask our members to uphold our agreement authorized at the time of joining, as we feel that we have, in the essence of great customer service we have waived the past due balance owed and notified our collection agency of the change in order to prevent any further attempts to collect the funds. [redacted]'s credit was not effected by this process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]ent in the proper documentation to our corporate office to cancel her membership.  [redacted] received confirmation via e-mail from our Member Service Director that her last deduction would occur on October 1st 2016 and she would have access to our clubs and everything included in her...

membership price until October 31st 2016.  Our company went through a billing software conversion in the month of November 2016 and errors outside of our control occurred.  Regretfully, [redacted] was a past member who was affected by our software conversion. [redacted] membership cancellation was processed in our old software system and did not transfer over correctly.  Therefore, [redacted] was billed for two months in the amount of $10.62 in addition to her annual maintenance fee which occurred on November 15th 2016 in the amount of $41.48.  We are supplying [redacted] with a full refund of $62.74 sent to the mailing address she provided in her complaint.  [redacted] has been cancelled in our system, billing information has been removed, and we have notified our billing provider to stop any collection calls.  We sincerely apologize for this billing error and hope [redacted] will find this resolution sufficient.  Thank you.

Though we had wished [redacted] had reached out to us prior to contacting the Revdex.com, we did receive a Revdex.com complaint and a complaint email from [redacted] on May 11, 2015. That same day we responded via email letting her know we wanted to discuss the situation in further detail with a personal phone...

call. After the President had spoken directly with [redacted] we came to a favorable resolution the following day. At this time [redacted] and her husband remain happy members and we look forward to continuing to service their health and fitness needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I look forward to receiving my refund, and if I do not, I will pursue this.
Sincerely,
[redacted]

[redacted] had contacted our Member Services Department inquiring about a balance that he was being contacted about via phone and we provided him with a response on 12/8/15. At that time I had provided [redacted] with a copy of his cancellation form dated 1/28/14, which he completed at the club and authorized, stating that he had a balance owed of $82.74. This balance was for the decline of his April 2012 dues ($21.26) and May 2012 Maintenance Fee dues ($41.48) plus the two service fee associated with the declines which totaled $82.74. I had also let [redacted] know that we recently changed our collection agencies and therefore the new agency was working to retreive old debts. Though we ask our members to uphold our agreement authorized at the time of joining, as we feel that we have, in the essence of great customer service we have waived the past due balance owed and notified our collection agency of the change in order to prevent any further attempts to collect the funds. [redacted]'s credit was not effected by this process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and ONCE the actual PAYMENT has been received, I will find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I do understand that the office was closed from 9/1 - 9/12 because I called, yet I...

still haven't received formal confirmation that I am no longer a member of Cardio Express when my letter was received by your office AUGUST 8 2016. My request was the termination of my contract and I have not received confirmation of such, just two emails stating a refund of payment.
Sincerely,
[redacted]

[redacted], referred to as [redacted] in our database, cancelled her membership in our [redacted] location effective March 31st 2016.  Our entire company went through a system wide billing conversion in the month of November 2016 and errors outside of our control occurred where [redacted]...

was consequently billed.  [redacted] contacted our corporate office on February 1st 2017 making us aware of the charge on her account.  Once notified by [redacted] we address the issue, explained  to her what happened, apologized for the error, and followed through with her request.  [redacted]'s request was granted yesterday, February 7th 2017 as our Member Service Director indicated her membership has been cancelled, all account information has been removed from our system, and a check in the amount of $42.52 is being sent to the address she provided in her e-mail.Thank you.

All of our refund requests are processed through our Member Services Department. By doing so, we are able to research and record all correspondences.  We are unable to process any requests for refunds at the club level and we apologize for any inconvenience that this may have caused....

Unforutnately without any prior notice of the member's request for a refund we were unable to assist with the situation. I do see that Andra's membership has been canceled and no further billing has been processed per her request. At this time the memberships for Andra have been reviewed and we have processed a refund back to the the card on file.

Our membership was authorized by the member who provided his method of billing for membership dues. He also authorized understanding our cancellation policy. A copy of the agreement was provided to him for his records at the time of joining on 12/30/15. Though we ask our members to uphold our agreement, as we feel that we have, in the essence of great customer service we have refunded [redacted] card he provided for membership dues for his January and February dues.