Dycon Pest Control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A complaint was issued by [redacted] on November 21st 2017 in regards to a billing discrepancy.  Our member services department immediately responded to [redacted] the same day making [redacted] aware that errors outside of our control occurred during our billing software conversion, resulting in some...

past memberships incorrectly reactivating, thus being billed.  We reassured [redacted] that preventative measures had been taken to ensure the problem no longer occurred and all of [redacted]'s billing information was taken out of our software system, and her membership was cancelled.  We notified [redacted] in that same e-mail that a refund in the amount of $296.60 was owed to her.  Due to the policies of the 3rd party billing system we work with, we can only process refunds in the form of  check.  This was also stated to [redacted] in  the original e-mail sent on November 21st 2017.  Once the request was approved, a reimbursement check would be sent out to the address that [redacted] provided.  [redacted] responded to our correspondence 30 days later on December 21st 2017 requesting when she would receive her reimbursement check.  Our member services department forwarded the original message that was sent on November 21st, letting [redacted] know that we were waiting for her to provide an updated address that the check could be sent to.  Once we received [redacted]'s address, we sent her reimbursement check in the amount of $296.60. [redacted] should have received her reimbursement check through the postal system because nothing has returned to our corporate office.  I consider this case closed.

It looks like [redacted] had authorized a 12 month commitment XZone membership agreement on 12/29/15. [redacted] had contacted our Member Services Department via email on 2/10/16. Please know that our Member Services Department has provided [redacted] with a copy of his membership agreement that he had...

signed for his review. This agreement clearly states his commitment period and our cancellation policy should he wish to cancel at any time. Our cancellation policy states that you are billed for the month in which you cancel plus one more month. Though [redacted] did not fulfill his agreement, in the essence of great customer service, we allowed him to cancel at the end of the month (2/29/16) to prevent any further billing to his card.We offer a $10 guest pass should someone come into the club with a current member and want to use the facility. With that being said, it was only $21.27 for [redacted] to join on 12/29/15 for a 12 month membership, which was paid in cash, and then $21.26 each month there after. [redacted] authorized his [redacted] card on our agreement for monthly payments. Had he canceled due to relocating in December his membership would have ended on 1/31/16 and had he used the club for 4 days the membership would have been a better financial deal: a longer time for usage of the club at a cheaper cost. [redacted]Please let me know should you require a copy of [redacted]'s authorized agreement or cancellation form.

Our Member Services Office was closed from 9/1/16 through 9/11/16. This situation was previously resolved with the member via email upon our return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have a signed agreement* for a monthly membership with a 12 month commitment. Though we ask our members to uphold our agreement, authorized at the time of joining, as we feel that we have, [redacted] membership was canceled as a courtesy immediatley to prevent any further billing. In addition she...

was refunded the money paid back to her card on file and an email confirmations was sent to her at that time, on 2/17/16.*Please let me know if you have need any documentation.

[redacted] was billed incorrectly for the month of August 2016 due to a staff error.  She received a late fee on her account in the amount of $10 because our billing company was unable to honor her monthly payment of $9.99 for the month of September.  In accordance with Amanda's...

membership agreement, our member's will incur a $10 late fee if our billing company is unsuccessful in pulling the funds from their account on the due date.  Amanda was responded to by our Member Services Department on October 6th 2016 indicating that her $10 late fee was refunded back to the card we have on file and we credited Amanda a free month for November's payment.  A phone call was placed to Amanda's number that is provided in the complaint to verify this information on October 17th at 11:30am by our Vice President, Desiree Sabo, and Amanda's voicemail was full and could not accept messages at that time. This is notice that Cardio Express closed the matter with [redacted] by refunding the $10 late fee and giving Amanda a free month in November 2016.  Thank you, Member Services DepartmentCardio Express Fitness Centers

[redacted] contacting our Member Services Department on 1/2/16 stating that she would like to cancel her membership because she no longer uses the gym. Her email stated, "dear member service I would like to cancel my membership I know longer use the gym [redacted]" Our Member...

Services Department responded to [redacted] with our cancellation policy instructing her how to cancel her membership. [redacted] later contacted the Revdex.com, without any further contact with our Member Services Department, stating her intention to cancel her membership due to medical reasons and her request for a refund. Unfortunately, we were not aware of her medical situation or her request for a refund prior to the Revdex.com complaint. Without her stating what she wanted and why, we were unable to further assist her.Please know that a refund was provided to [redacted] on 1/13/16 and her membership was canceled after seeing her request through the Revdex.com on 1/12/16. We ask that [redacted] contact us directly should she have any additional questions or concerns. We're always happy to help our members.