Dynamic Fitness Management Ltd

Client Services has been working with the customer and explained the policies she agreed to per her signed agreement since Customer requested to cancel her sessions originally on 7/19/ Customer purchased sessions on 8/15/ Training sessions expire at a rate of per week, per customers signed agreement, and all sessions were expired as of 7/16/ Customer was given the option for her unused sessions to be sold or gifted to anyone she wanted She responded with information on a doctor's note, which was received on 7/21/ Her doctor's note did qualify for a medical freeze since it did not state she could not use a trainer indefinitely as the cancellation policy states in the signed agreement, and client services spoke to the customer regarding this information On 9/8/the customer sent a copy of a computer screenshot of her online banking screen with an address in North Carolina and said she moved there The screenshot also showed her employer as the Ferguson/Florissant School which is located in Missouri She also sent over a copy of a home loan in her husbands name from North Carolina and a copy of an old license from North Carolina, date issued was 4/13/2012, which is before customer purchased training with us on 8/15/ Customer last spoke with client services regarding this on 9/16/2016, which is also when the customer was sent a copy of her signed agreement and the extended cancellation policy that can also be found on our website Client Services did not hear from the customer again until 7/27/regarding her refund Client services reiterated the whole conversation they last had in regarding the cancellation policy in her signed agreement

Client Services has reached out to customer [redacted] on 6/8/and 6/9/the same day I received the complaint and is actively trying to work with him to reach a resolution.? Client Services has followed up with him on 6/20/2017, 6/29/and 7/5/and is waiting to hear back from the customer since they last spoke on 7/5/2017.? We will send an updated resolution once one is reached

We cancelled out the remaining $We did not refund the sessions she had paid for and used, the $worth of sessions that she referred to using in her complaintClient Services had her try a different personal trainer at the Arnold location and let her know that once she tried her comped sessions we can place the account in reviewThe Director of Arnold talked to her a little and found out that her former personal trainer was telling his clients things he should not haveOnce she tried the sessions, Client Services spoke with her again and we had her cancelledOnce she followed procedure we did everything we could to get her a resolutionAs of 10/4/she was cancelled and there are no longer any balances, drafts, or unpaid fro sessions on the account

Complaint: [redacted] I am rejecting this response because: I cannot and will not accept a response until I get my money backWhile I am pleased I was connected and that she sees eager to help however again, I find it hard to believe that it is this hard to find a buyerThank you for your help and I look forward to resolving this conflict with the sale of my sessions Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:
Dynamic Fitness does not appear to be interested in resolving the matter, and the business is intent on keeping the money I am due The business has not had timely or responsive feedback Dynamic Fitness has not honored the terms of the contract Moreover, the information the company cited is misleading If the company had reached out to me they would not have reported inaccurate information to the Revdex.com Unfortunately, I will secure legal counsel in order for Dynamic Fitness to fulfill the terms of their contract
Sincerely,
*** ***

Client Services has reached out to customer ** ** on 11/30/after I received the complaint on 11/29/and is actively working with her to reach a resolution. Client Services is waiting to hear back from the customer since they last spoke with her to reach a resolution. Client
Services is waiting to hear back from the customer since they last spoke on 11/30/and has reached out to follow up again on 12/5/2016. We will send an updated resolution once one is reached

I have had a contract with DFM since February 2016, and in that time I went through two personal trainers and four directors I was given misinformation not only from my trainers but two of the directors about my payments/sessions I was first placed with *** and she resigned after 4-months of my contract with her DFM then put me with *** *** and seven months into my contract with him he resigned as well I was given the option to work with a third trainer but wanted to discontinue my contract because I was not comfortable working with someone else nor would I have received the same quality of services with a different trainer During my contract with *** ***, I asked previous director *** *** to check on my payments/sessions to make sure I was on track He assured me I was on track and that I could use sessions a month and still be fine with my payments I was never told how many sessions I had left for each payment nor if I was using them at a faster rate tha

We cancelled out the remaining $We did not refund the sessions she had paid for and used, the $worth of sessions that she referred to using in her complaintClient Services had her try a different personal trainer at the Arnold location and let her know that once she tried her comped
sessions we can place the account in reviewThe Director of Arnold talked to her a little and found out that her former personal trainer was telling his clients things he should not haveOnce she tried the sessions, Client Services spoke with her again and we had her cancelledOnce she followed procedure we did everything we could to get her a resolutionAs of 10/4/she was cancelled and there are no longer any balances, drafts, or unpaid fro sessions on the account

I have been a DFM member for several years and for the past several months or longer it has turned into nothing but a disaster I believe sessions were taken from me I switched locations and the new DFM director is a joke He definitely doesn't know customer service and I know he got slid right into this position He has a long way to learn Our current trainer is a joke We only have payments left on our contract and then we are definitely moving away I would like to speak to someone in corporate about this and they might be very interested in what I have to tell them Just another issue is my payment isn't due until the 20th of each month and they are telling me I owe for June when my due date is not even here I have never not paid what was owed to DFM All of a sudden since they know I am not renewing my contract they are being extremely ignorant and unprofessional Our training has been a joke for some time because we have a trainer that thinks he knows everything t

My trainer convinced me to buy a month package and even through some financial difficulty, I was able to scrap together the money for it because I was getting results with my trainer and I enjoyed my time with himAt the end of August, I received a text from another trainer, stating that my trainer was leaving and I should switch to herAfter verifying with my trainer, indeed, he was moving to a different gymHe told me that I was welcome to come with him, he could set me up with a different trainer, or I could get my money back for my remaining sessionsI chose to go with him, but the day before my first appointment, he texted me to say that he had been firedIt left a bitter taste in my mouth about the company, so I decided to take him up on the refund of my remaining sessions
When I was contacted about how I wanted to proceed, the main told me that I was not entitled to a refund due to the terms of the contract and I needed to speak with someone at the corporate offic

I am deeply concerned with Dynamic Fitness business practices I have not received timely communication nor a resolution to the concerns I have repeatedly raised
In June 2016, I informed my Dynamic Fitness personal trainer and Florissant, Club Fitness management that I was injured on my job and unable to attend personal training sessions I submitted a physician's note indicating that I was unable to train, and informed staff that I would be relocating to North Carolina
Ms***, Dynamic Fitness Receptionist has a copy of the email correspondence
If you require copies of the documentation I previously submitted, please email me and I will resend the documentation
It has been more than a year since I requested reimbursement and the issue remains unresolved
In September 2016, I supplied Dynamic Fitness with documents substantiating a relocation to Pittsboro, North Carolina Unfortunately, there is not a Dynamic Fitness training program close to my home t

I signed a contract with my personal trainer at DFM The company was having issues with the trainer when I started training I know this because my first training session he told me they were moving him I decided to transfer with him to the new location They fired him a few days after I signed my month contract Leading me to believe they had the intention to fire him but waited until I signed my month contract Once they fired my trainer, I called to let them know I wasn't interested in training with any of their other trainers since I had previously trained with one of their trainers and I just wasn't happy with it They gave me the run around about how I signed the contact with DFM and not the trainer That makes me believe I can go in any Club Fitness at any time and tell them I wanna train with some different that day That is simply not how it works They insisted they wanted to do what's best for the client, but they are only doing what's best for them by keepin

Client Services has reached out to customer ** ** on 11/30/after I received the complaint on 11/29/and is actively working with her to reach a resolution. Client Services is waiting to hear back from the customer since they last spoke with her to reach a resolution. Client
Services is waiting to hear back from the customer since they last spoke on 11/30/and has reached out to follow up again on 12/5/2016. We will send an updated resolution once one is reached

Complaint: ***
I am rejecting this response because:
Dynamic Fitness does not appear to be interested in resolving the matter, and the business is intent on keeping the money I am due ? The business has not had timely or responsive feedback? Dynamic Fitness has not honored the terms of the contract? Moreover, the information the company cited is misleading? If the company had reached out to me they would not have reported inaccurate information to the Revdex.com? Unfortunately, I will secure legal counsel in order for Dynamic Fitness to fulfill the terms of their contract?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I cannot and will not accept a response until I get my money backWhile I am pleased I was connected and that she sees eager to help however again, I find it hard to believe that it is this hard to find a buyerThank you for your help and I look forward to resolving this conflict with the sale of my sessions
Sincerely,
*** ***

Client Services has reached out to customer ** ** on 6/8/and 6/9/the same day I received the complaint and is actively trying to work with him to reach a resolution.? Client Services has followed up with him on 6/20/2017, 6/29/and 7/5/and is waiting to hear back from the
customer since they last spoke on 7/5/2017.? We will send an updated resolution once one is reached

Client Services has been working with the customer and explained the policies she agreed to per her signed agreement since 2016.? Customer requested to cancel her sessions originally on 7/19/2016.? Customer purchased sessions on 8/15/2015.? Training sessions expire at a rate of
per week, per customers signed agreement, and all sessions were expired as of 7/16/2016.? Customer was given the option for her unused sessions to be sold or gifted to anyone she wanted.? She responded with information on a doctor's note, which was received on 7/21/2016.? Her doctor's note did qualify for a medical freeze since it did not state she could not use a trainer indefinitely as the cancellation policy states in the signed agreement, and client services spoke to the customer regarding this information.? On 9/8/the customer sent a copy of a computer screenshot of her online banking screen with an address in North Carolina and said she moved there.? The screenshot also showed her employer as the Ferguson/Florissant School which is located in Missouri.? She also sent over a copy of a home loan in her husbands name from North Carolina and a copy of an old license from North Carolina, date issued was 4/13/2012, which is before customer purchased training with us on 8/15/2015.? Customer last spoke with client services regarding this on 9/16/2016, which is also when the customer was sent a copy of her signed agreement and the extended cancellation policy that can also be found on our website.? Client Services did not hear from the customer again until 7/27/regarding her refund.? Client services reiterated the whole conversation they last had in regarding the cancellation policy in her signed agreement

Complaint: [redacted]
I am rejecting this response because:
I cannot and will not accept a response until I get my money back. While I am pleased I was connected and that she sees eager to help however again, I find it hard to believe that it is this hard to find a buyer. Thank you for your help and I look forward to resolving this conflict with the sale of my sessions.
Sincerely,
[redacted]

Client Services has reached out to customer [redacted] on 6/8/2017 and 6/9/2017 the same day I received the complaint and is actively trying to work with him to reach a resolution.  Client Services has followed up with him on 6/20/2017, 6/29/2017 and 7/5/2017 and is waiting to hear back from the...

customer since they last spoke on 7/5/2017.  We will send an updated resolution once one is reached.

Client Services has been working with the customer and explained the policies she agreed to per her signed agreement since 2016.  Customer requested to cancel her sessions originally on 7/19/2016.  Customer purchased 96 sessions on 8/15/2015.  Training sessions expire at a rate of 2...

per week, per customers signed agreement, and all sessions were expired as of 7/16/2016.  Customer was given the option for her unused sessions to be sold or gifted to anyone she wanted.  She responded with information on a doctor's note, which was received on 7/21/2016.  Her doctor's note did qualify for a medical freeze since it did not state she could not use a trainer indefinitely as the cancellation policy states in the signed agreement, and client services spoke to the customer regarding this information.  On 9/8/2016 the customer sent a copy of a computer screenshot of her online banking screen with an address in North Carolina and said she moved there.  The screenshot also showed her employer as the Ferguson/Florissant School which is located in Missouri.  She also sent over a copy of a home loan in her husbands name from North Carolina and a copy of an old license from North Carolina, date issued was 4/13/2012, which is before customer purchased training with us on 8/15/2015.  Customer last spoke with client services regarding this on 9/16/2016, which is also when the customer was sent a copy of her signed agreement and the extended cancellation policy that can also be found on our website.  Client Services did not hear from the customer again until 7/27/2017 regarding her refund.  Client services reiterated the whole conversation they last had in 2016 regarding the cancellation policy in her signed agreement.