Dynamic Fitness Management Ltd

We cancelled out the remaining $1200. We did not refund the 3 sessions she had paid for and used, the $150 worth of sessions that she referred to using in her complaint. Client Services had her try a different personal trainer at the Arnold location and let her know that once she tried her comped...

sessions we can place the account in review. The Director of Arnold talked to her a little and found out that her former personal trainer was telling his clients things he should not have. Once she tried the sessions, Client Services spoke with her again and we had her cancelled. Once she followed procedure we did everything we could to get her a resolution. As of 10/4/2016 she was cancelled and there are no longer any balances, drafts, or unpaid fro sessions on the account.