E Merchant Club Reviews (%countItem)
May 30, 2020
I joined emerchantclub a month ago with the big value website for $14.95. Joshua did my website training it was very educational. He was helpful answering my questions I started out with the smallest store they had to offer. After speaking with Joshua during the training he explained to me that my website was limited, so we talked about their larger business stores they had. I decided it was best to upgrade my website so I have access to more products. I also learned that there are three different warehouses with all kinds of products that I have access to at wholesale prices. I'm excited to see how this will go I would recommend this company to anyone looking to get something started from home at an affordable price. Brianna
May 06, 2020
I got in on the "free trial" website offer a year ago. After not doing much with it for a few months, I decided to get serious about it and upgraded to the bigger store so I can choose what products to sell on my website. Everyone I've talked to has been helpful, and if they don't know the answer to something, they get back to me. I have been putting some effort into marketing and getting my website traffic up, so they are helping me with SEO. I'm happy with the service they provide, and the upgraded website is worth the price. I would recommend this company to anyone who wants to start an online business without having to do a bunch of the background work before launching it.
May 03, 2020
Started my business somewhere back in 1995 with the original company and catalogues going door-to-door, Bought many items myself and flea marketed a lot. Customer service was great back then. a few years ago, I believe around 2004, I purchased a website from Smart Living Company, Joshua help me set it up along with someone in tech support, My job took me to several states using my website as an online catalog and ordered for customers, items coming to me first and me delivering them Since then, I've upgraded and expanded a little each year and each time, my website was down while they worked on it no more than 3 business days. Joshua helps me every step of the way, he doesn't know all the answers so transfers me to the right people or he finds out and gets back to me. I've just upgraded to the fully loaded website, and the techs don't work on weekends just like so many other businesses. If I need to drop the website, it will require a notice to E-Commerce by mail as well as a phone call and I will be charge the fee each month until they receive the written letter as stated in the beginning.
Jan 17, 2020
This company reduced my rate for six months but didn’t make it clear to me that I was agreeing to a six month contract. I have been with them for many many years and need to cancel, but won’t let me until June. So much for being a monthly service. I feel like they took advantage of me because of my age and not always understanding what is going on. I am in my 70’s and when I did go to try and cancel they hung up on my several times, apparently a bad connection, and when I finally spoke with someone they offered no solution and there is no written contract just a phone agreement, which I thought was just reducing my rate not locking me into a six month agreement. So it just makes me feel sick that I can’t cancel.
We are sorry that our longtime member is unhappy with the agreement we made regarding her account. We are sorry to hear she feels we didn't explain the generous offer fully, as it is never our intent to confuse members. She has the right to cancel her account at any point, and her account was successfully cancelled before she lodged this complaint. We wish her all the best in her future business endeavors.
Jul 18, 2019
The company did not live up to claims. Spoke with team member and told them the website was not available after a week of waiting and requested service cancellation. Member unhappy but agreed with cancellation.
Upon joining eMerchantClub on December 21st, 2018, we built a free trial website for this member on a promotional offer that was only $9.95. This website was fully functional upon release to the member after they chose their website’s domain name. The work was completed on December 28th, 2018 by eMerchantClub. In our lengthy verification script, which was read to this member upon their purchase, they agreed to a monthly hosting fee of $29.95 that is debited to the payment account on file with eMerchantClub on the second of every month. This fee was paid successfully in January (paid late, on 1/18/19), February and March. The April payment declined, followed by non-payment of the May, June, and July hosting fees. The total amount owed as of this morning was $119.80. Starting with the first missed payment in April up through this week, we called and sent emails in hopes of getting this account back in good standing.
june 28 2019 I was charged $199 to update my website however I didn't want the new update. and the email they said they sent me gave me the impression that if I want the update then call them to reserve my update version 20. so I called and requested a refund for the $199 charge. and sent an email that my account be cancelled. and I called again no one answered. july 2 2019 I received a call from the cancellation department and she pretty much said if I cancel my website I am losing $199 charge. I told them to cancel my website. I don't think that is fair, when you look at the email it doesn't say if you don't want the update call us I think it is very miss leading. and I told the rep that if I was only paying the hosting fees it would be fine but I didn't want to pay for any update. back in April 2019 I spoke to two different reps Hope and Nick they quoted different prices for the updates
eMerchantClub sent out a total of 5 emails to all our members that outline the annual software update charge that takes place the last business day of June. Our membership rules, available on our website, state clearly that every member is charged the yearly fee and the fee is also outlined in our purchase verification script. We clearly state in every email about the yearly fee that it will be automatically charged to the payment account on file on the last day of June, which fell on June 28th this year. Mr. O was given ample opportunity to opt out or set up a payment plan for this essential and important update. The fee is not optional because it ensures our members’ sites will get a year’s worth of security updates, technology updates, and new features. The yearly update fee is non-refundable, so to get the most of this charge, Mr. O can continue to work his website and enjoy the new features that will be added in the coming weeks. We wish Mr. O the best of luck in his future business endeavors.
This company has been nothing but a rip-off and seems like a scam. I have been trying to cancel my membership for months. They talked me into trying upgraded site at discounted rate but I had nothing but trouble. I have now been leaving messages and emails to cancel and no response.
eMerchantClub has continued to offer solutions to Ms. J throughout her multiple membership timeframes. Our membership rules have not changed, and Ms. J did successfully cancel her original membership in 2011. After restarting her membership and website in June of 2018, Ms. J attempted to cancel in December 2018 with our two-step process (an email stating intent to cancel and then verbal confirmation to our cancellation department). At that time, we offered her an upgraded website and reduced fees to help her keep her business online. She agreed and her membership continued.
eMerchantClub understands that Ms. J is upset that she didn’t successfully complete the cancellation process to deactivate her website and therefore was charged the yearly software update fee that is mandatory for all our business-level websites, but eMerchantClub did reach out multiple times to secure confirmation without any response. Beyond the phone calls and messages we left on Ms. J’s phone, we also sent multiple emails about how to complete the cancellation process.
The sales representative told me that I would have a website with 3000 products for $9.95 a month. The truth is that they control the website, and will charge $29.95 a month for 80 products! The tech support guy told me if I wanted more products I had to pay $100s if not $1000 more. I have been totally misled. I called and emailed requesting my $9.95 to be returned and not to charge me anymore. The representative said that they will not refund my money. He also said I could try calling their tech support for it but that was silly because they are the same company. They were not truthful at all. Bogus lies. Return my money and stop misleading people!
eMerchantClub has worked out a mutually agreed-upon resolution to this issue with Mr. directly. His account and website have been discontinued. We wish him the best of luck in his future online business endeavors.
We have canceled his account and processed the refund request as said in our previous response. It can take a few days for the financial institution to post the funds. We suggest Mr. contact his bank or credit card company to check the status if needed. There is no further action being taken on our part and again we wish Mr. the best.
I signed up for an online store business in' or around March, 2019 for $9.95 hosting fee. Around the April 1, 2019 I emailed to cancel, and later received a call stating it was a 2-step process. I would have to email first and the telephone to cancel. I began getting telephone calls stating my $29.95 hosting fee was past due. I informed the individual that I was no longer interested in keeping the account and was told I still owed the fee. I spoke with another individual that offered me a reduced offer and would allow me until the April 15, 2019 to start paying. I advised the individual that I did not have any money and if I could pay I will and she offered to call me before April 15, 2019 to determine if I would be able to continue. I never received the call and was told that I can't cancel until July , 2019. I advised her that I will not be paying and wanted her to cancel my account. She continued to tell me that I could not cancel until July, 2019. I told her I was not paying and I want this to end.
eMerchantClub is sorry to hear that Mr. R is unhappy with the online business opportunity that so many of our members benefit from. Our standard $29.95 hosting fee for his fully functional online store was agreed to by Mr. R when he started his membership, and our team worked with him to reduce this hosting fee for 3 months to help his financial situation. While he did agree to the three months of reduced hosting, we understand that sometimes financial strains arise. We have hereby cancelled his eMerchantClub account and removed the balance to ease his concerns. We wish him the best of luck in his future business endeavors.
I am having several issues with my website. The most pressing issue is that I believe this company is charging me for FREE version of my ecommerce website. I noticed the following information located in the source code of my website:
We are sorry to hear that after communicating and working with Ms. B she has filed a complaint. Her eMerchantClub website is fully functional and was built on our server, including access to product inventory that she can sell on her website for a profit.
This company has taken advantage of my mental health issues (bipolar disorder and anxiety disorder) and naïveté as a senior citizen to scam more than $3600 off me, and the rude service rep has not responded to my requests for a refund, or to my daughter when she called (with me also on the phone) to ask for a refund. In fact, when my daughter called and spoke to the very rude H *** with me giving my name, account #, and permission, she still wouldn't answer my daughter's questions about their sketchy services. I see that this company already has 14 customer complaints and only a 1 star rating--this company should be closed before they can scam more elderly people with limited incomes and mental health issues.
eMerchantClub is disappointed that after numerous attempts to help Mr. S, we’ve been met with complaints, unpleasant phone calls, and a fraudulent “chargeback” through his banking institution for the purchase price agreed to for services and a website that was delivered as promised. Our policy is to send accounts that perform fraudulent chargebacks, like the one Mr. S performed, to collections. The money he agreed to pay for his eMerchantClub website and services was used to deliver a fully functional online store that gives him the opportunity to earn income though by selling products. Chargebacks are taken very seriously by eMerchantClub, especially when we have performed all work agreed upon by Mr. S and our representatives. Along with the fraudulent chargeback, Mr. S sent a letter that included this admission:
eMerchantClub tried repeatedly to answer Mr. S’s concerns over the phone but we were not able to reach a meaningful mutual understanding. eMerchantClub delivered Mr. S’s order on time and as promised. After his non-refundable purchase of a customized website and accessories, he charged back most of his purchase with his banking institution, which is considered fraud. eMerchantClub’s foundation is individually building customized websites and related services to help our members build an online business, which we did satisfactorily for Mr. S and cannot refund the hours spent by our staff creating and customizing his website. The expectation of making all the money invested in a business back in an 8-week period was not initiated by eMerchantClub; we repeatedly expressed to Mr. S that starting an online business did not guarantee any profits or return on investment. We are willing to speak to Mr. S in a calm and helpful manner if he should want further explanation of his closed membership and account, the terms of service he agreed to, and the nonrefundable purchases he initiated.
when I signed up 3/27/2018 I was under the expression that everything would be set up in 7 business days. now I cant get a working website untill 4/10/18. meanwhile I have to pay $29+ for my account to stay in still. we had an agreement and this delay is costly I am unable to make a profit because of this delay. I regreat the day I signed up. my website they are hoasting is still down (briansgiftshop.com ) and not build yet.
Mr. R opened his original complaint with incorrect information stating he purchased a website on 3/27/18 and that he did not have his website with in the 7 business day timeframe he was quoted when purchasing the site, this complaint was registered on 5/1/18. Mr. R first interaction with eMerchantClub was on 4/27/18, at this point he was given a free website as long as he paid his first months hosting for $29.95 which would actually cover him all the way through 6/3/18. During that call Mr. Reynold was advised his site would be available within 5-7 business days. At the time of the complaint, 5/1/18, it had been 2 business day. I notified the member on 5/3/18 that his site was up and available online, which was a full day before the quoted timeframe. Mr. R also mentions that he is paying $29.95 a month for his site that has nothing on it, his first automatic payment of $29.95 to keep his site online has not yet occurred. After speaking with Mr. R on 5/3/18, he called back shortly to speak with Josh about options on his site. I listened to the call and Josh was on another line completing a walkthrough with a member and asked for Brian’s information so he could call him back when he was done with the call stating it would be about 30 minutes. Over the next 20 minutes Brian called in 10 more times, but all the representatives were on the phone, eventually he ended up speaking with ***. In that call he told *** that Josh was rude and told him that he did not have time for him, which did not happen. Brian also stated he did not like the way the website looked and that he wanted the Deluxe website. *** explained the upgrade pricing and that he was provided a free website to get started, Brian declined any upgrades at that time. We have tried to make Mr. R happy and wish him nothing but success, however we cannot do more for him than give him the site he paid for. If Mr. R wishes to cancel his site then he would need to contact E Merchants cancellation department.
I did a verbal upgrade website agreement 2/20/18 over the phone. The down payment does not start until 2/28/18. The upgrade included a 1,000 of my own products. My Manufacture informed me that I needed import/export options on my website so that I can update inventory in My Magento site. Emerchant Club which is part of Smart Living co. does not let you know that your website doesn't have that option and when you inquire about that there answer is to do it Manually. Now I think that that should be up to the customer if they want to sit there all day or weekend to Manually update there own products. I told them to cancel my upgrade and leave my Deluxe website which there answer was that I could not cancel even thou they haven't done the work and also I haven't paid the down payment. They also said that they would cancel my deluxe website even thou that has been paid in full since 8/25/2017.
We are terribly sorry for the inconvenience and will be more than welcome to review the account. Please note the complaint is for E Merchant, so we will be asking that it be transferred. The consumer will need to contact F *** at Monday - Friday from 6:00AM to 2:30PM Pacific Standard Time to discuss the matter in detail.
I have been trying to cancel my membership for about 3 weeks . Every time I called no one answer the phone. I was on hold for a while then the phone got disconnected. I spoke to tech support they transfer me to another department still could not cancel. I followed their first step of the cancel process. Now I finally got through 12/01/2017 to cancel membership. She tired to convince me to keep the account but from the first day I signed up I wanted to cancel. Now they want to charge my account of 29.95 for December and I did not use the account for even month no activity. Then she told me it's my decision, my choice to go through this so I have to pay for December. I had the account less than a month . Then she said if I do not pay they will send my account to collection and add $100 or more . This is absolutely horrible I so dislike this company never again and I will never recommend. I am disappointed. Being charged for nothing
I was promised a website that was capable of doing more than they delivered on when I asked about itI was told you had to pay more for the upgraded site. I attempted to cancel verbally and they hung up on me I sent an email and they still refused to cancel and they now want to charge me for 2 months of hosting for a website I didn't use.
We are sorry to hear that Mr. B had issues canceling and we look forward to rectifying the matter as soon as possible. E Merchant has a process for counseling sites, and if the steps were completed and there was an oversight on our end we will take care of it right away. Emerchant escalations manager will be in touch with Mr B to go over the complaint
I cancelled my website (by email) on July 26. It is a 2 step cancel so I called. I was on hold over 30 minutes. I can't just sit on a phone forever waiting on some one to decide to answer. I called several more times each time waiting at least 10 minutes (most of the time much longer). I emailed to let them know they are not to charge me and told them of the times I called. I got an email from Nathaniel wanting to help me with my website. I said I want it cancelled. He said he couldn't cancel it but to call and he could help me get it set up. I told him if he could not cancel then he is not the one I need to talk to. Fast forward to August 3. They charged me for the hosting fees. I am on hold as we speak (now at 25 min and 38 seconds and still holding). I plan to file a fraud charge with my card company as well as file complaints anywhere I can. I checked Nevada Secretary of State and don't see them listed as a business so I will be calling them too. I would strongly advise you NOT to use this company. There are much better opportunities out there.
E Merchant Club Rating
Description: MARKETING - HOME BASED BUSINESS, WEB DESIGN
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