I spoke with the customer and explained to her that a part had failed The part that failed was not related to our work...we simply changed oil and adjusted her tie rod end for the alignment...when her car left both the oil change and alignment were within the manufactures specifications In addition to speaking with her I invited her down to look at her car and see what had failed and also invited her to view the video surveillance that I have to give her the confidence that we didn't do anything other than an oil change and alignment to her car...to both she declined I have made a living out of being an honest thoughtful shop...I have no secrets and customers are always welcome to watch the work that we perform The work that we provided was done within the manufactures specification and I am not going to be refunding any money Thank youJon
The customers tires have a warranty that is good at any Big O Tire location There will be no expense to rotate and balance the tires or fix any flats If it is determined that a road hazard has damaged a tire beyond repair, the tire is replaced for free and the only expense to the customer is installation of such tire I am happy to provide any of those service, but if you would prefer to go to another Big O Tire store those services will be for free Again it is unfortunate that your tire lost air and we were not open to help you fix the situation If I can be of any help please let me know At this point I would consider this matter closedRegards,
RevDex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I truly appreciate the phone call and the willingness to fix the problem. Regards, [redacted]
I spoke with the customer and explained to her that a part had failed The part that failed was not related to our work...we simply changed oil and adjusted her tie rod end for the alignment...when her car left both the oil change and alignment were within the manufactures specifications In addition to speaking with her I invited her down to look at her car and see what had failed and also invited her to view the video surveillance that I have to give her the confidence that we didn't do anything other than an oil change and alignment to her car...to both she declined I have made a living out of being an honest thoughtful shop...I have no secrets and customers are always welcome to watch the work that we perform The work that we provided was done within the manufactures specification and I am not going to be refunding any money Thank youJon
The customers tires have a warranty that is good at any Big O Tire location There will be no expense to rotate and balance the tires or fix any flats If it is determined that a road hazard has damaged a tire beyond repair, the tire is replaced for free and the only expense to the customer is installation of such tire I am happy to provide any of those service, but if you would prefer to go to another Big O Tire store those services will be for free Again it is unfortunate that your tire lost air and we were not open to help you fix the situation If I can be of any help please let me know At this point I would consider this matter closedRegards,
RevDex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I truly appreciate the phone call and the willingness to fix the problem. Regards, [redacted]