Complaint: [redacted]
I am rejecting this response because:Again, not true....I have an addendum signed by [redacted], hand written by [redacted] stating the concrete will have two colors.But again, the color of the terrible quality cement is the least of the problems (multiple)...I have a pool that was installed by Gary's Pool and [redacted]io that is going to cause my home to flood and cause extreme damage to my home!!!!! I have listed the only three options that will rectify the problem of this pool installation. I am not trying to be difficult I have tried multiple solutions to this ongoing disaster of work but I am out of options....if this pool is don't corrected and the work done to quality as promised and as my contract states there will be extensive damage done to my home.
Regards,
[redacted]
FROM WHAT I WAS TOLD THE CUSTOMERS DECK CONTRACTOR HAS GONE OUT TO DO THE DRAINAGE FOR HIM I WILL TRY AND CONTACT HIM TODAY AND GET AN UP DATE THANKS [redacted]
THE CONCRETE HAS THE APPROPRIATE DRAINS ALREADY WE HAVE INSTRUCTED THE CUSTOMER THAT THEY ARE RESPONSIBLE FOR THE ROOF AND THAT THEY WILL NEED TO GET THERE GUTTERS INSTALLED. WE ARE NOT RESPONSIBLE FOR THERE RAIN GUTTERS. WE WILL HAVE SOME ONE THERE ON WEDNESDAY TO DO THE ROLL ON DECK COLORS. THANKS [redacted]
I DID MEET WITH THE CUSTOMERS THEY TURNED IN THERE PAPERWORK AND WE SET UP FOR 2 GUYS TO GO OUT TO THERE HOME I BELIEVE MRS. [redacted] WAS THERE THEY SANDED THE AREAS THAT WERE SHOWN TO US THEY THOUGHT THEY WERE SCRATCHES BUT IT WAS SOMETHING TOPICAL . I HAVE NEVER RECEIVED A CALL MYSELF THAT...
THERE WERE STILL SOME SPOTS THAT THEY MISSED. I KNOW WHEN THE POOL WAS BEING BUILT THERE WAS SAND AT THE JOB TO BACKFILL IN THE HOLE AND THEN WE HAD THE 7" OF RAIN AND THEY DID HAVE SOME SAND THAT WASHED AWAY THIS WAS AN ACT OF GOD AND BEYOND OUR CONTROL. WE WILL WRITE A SERVICE ORDER AND GO BACK OUT TO SEE ABOUT THE SPOTS . THANKS PAT
Complaint: [redacted]
I am rejecting this response because:Again, not true....I have an addendum signed by [redacted], hand written by [redacted] stating the concrete will have two colors.But again, the color of the terrible quality cement is the least of the problems (multiple)...I have a pool that was installed by Gary's Pool and [redacted]io that is going to cause my home to flood and cause extreme damage to my home!!!!! I have listed the only three options that will rectify the problem of this pool installation. I am not trying to be difficult I have tried multiple solutions to this ongoing disaster of work but I am out of options....if this pool is don't corrected and the work done to quality as promised and as my contract states there will be extensive damage done to my home.
Regards,
[redacted]
FROM WHAT I WAS TOLD THE CUSTOMERS DECK CONTRACTOR HAS GONE OUT TO DO THE DRAINAGE FOR HIM I WILL TRY AND CONTACT HIM TODAY AND GET AN UP DATE THANKS [redacted]
THE CONCRETE HAS THE APPROPRIATE DRAINS ALREADY WE HAVE INSTRUCTED THE CUSTOMER THAT THEY ARE RESPONSIBLE FOR THE ROOF AND THAT THEY WILL NEED TO GET THERE GUTTERS INSTALLED. WE ARE NOT RESPONSIBLE FOR THERE RAIN GUTTERS. WE WILL HAVE SOME ONE THERE ON WEDNESDAY TO DO THE ROLL ON DECK COLORS. THANKS [redacted]
I DID MEET WITH THE CUSTOMERS THEY TURNED IN THERE PAPERWORK AND WE SET UP FOR 2 GUYS TO GO OUT TO THERE HOME I BELIEVE MRS. [redacted] WAS THERE THEY SANDED THE AREAS THAT WERE SHOWN TO US THEY THOUGHT THEY WERE SCRATCHES BUT IT WAS SOMETHING TOPICAL . I HAVE NEVER RECEIVED A CALL MYSELF THAT...
THERE WERE STILL SOME SPOTS THAT THEY MISSED. I KNOW WHEN THE POOL WAS BEING BUILT THERE WAS SAND AT THE JOB TO BACKFILL IN THE HOLE AND THEN WE HAD THE 7" OF RAIN AND THEY DID HAVE SOME SAND THAT WASHED AWAY THIS WAS AN ACT OF GOD AND BEYOND OUR CONTROL. WE WILL WRITE A SERVICE ORDER AND GO BACK OUT TO SEE ABOUT THE SPOTS . THANKS PAT