E Supplements Reviews (29)
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E Supplements Rating
Description: Health & Diet Products - Retail, Vitamins & Food Supplements
Address: 7 S 1550 W Ste 500, Lindon, Utah, United States, 84042-2092
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***, I apologize for the frustration that you have experienced for this order and I definitely understand your concernI see that you have been in contact with our customer support supervisor and we are reshipping a new order to you with 2nd day shipping, free of chargeI have also emailed you with your FedEx tracking information that shows that you will be receiving your order within the Day time frameIf you need any further assistance, you can respond to the email I sent you or email me at [email protected] you for your patience!Thank you,Jessica
***, I apologize for this situation and I understand your frustrationThere must have been a misunderstanding between our email conversationsI have attached our email conversation to this response for you to reference toThere are multiple times that you had requested a full refund, which is why I refunded you fullyI have also tracked your package and see that it was marked as delivered todayYou can view your tracking details by following this link: [redacted] I refunded you fully out of good faith that you would mark the package as Returned to Sender, as I had requested in our email conversationYour refund of $will be processed on your VISA card used at checkout and can take 3-business days to show on your bank statement, depending on your bankIf you would like more information, please feel free to email me personally at [redacted] and I will make sure that you are taken care ofThank you,Jessica
[redacted] , I apologize that you have not received your order yet and that it was shipped out so lateHere at eSupplements, we strive to provide every customer with a positive shopping experience and I apologize that you did not receive this experienceThe tracking information shows that your order was delivered on April 21st, but because you stated that you did not receive your order yet, I have refunded you fullyThis refund will be reflected back in the form of payment that you used to place your orderAgain, I apologize that your experience was not pleasant and we do want to keep you a happy customerI would be able to offer 15% off one item on your next order if you do decide to order from us againJust send an email to [redacted] @esupplements.com and I will personally take care of that for youIf you have any questions or concerns, at all, please feel free to send me an email.Thank you, [redacted]
Dear Customer, I apologize if you did not receive a shipping confirmation email when your order was shipped outI see that your order was shipped on the 10th, the day after you made your purchaseThe order was shipped using FedEx Ground (3-business days)I have tracked your order with FedEx tracking number: [redacted] and I see that your estimated delivery date is April 16thIf you do not receive your order by the end of business day on the 16th, please contact me directly at [redacted] @esupplements.com and I will be more than happy to assist you furtherThank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello, First off, I want to apologize that we were unable to make that change to your order for youOur shipping department processes all shipments as quickly as possible to assure a fast deliveryOn Mondays, we have extra people working there just to make sure that all orders are shipped
quickly and I apologize that this made it so we weren't able to cancel that item for youAlthough this order has already been shipped, we have refunded you the $that you are disputingThis refund will appear on your bank statement within the next 3-business days.Secondly, I am sorry that you felt misled by the bonus offerI have attached that offer to my response so you can view how it was wordedThe offer is to buy another bottle of Apidren and get the 2nd additional bottle for $It shows that this offer is an additional $and gives the option of declining the offerWe did not mean to have this offer be misleading in any way and I apologize that it came across this way. I hope that we were able to resolve this issue for you by refunding the additional bottlesPlease let us know if there is anything else that we can further do for you
***, I apologize that it took so long to receive a refund for your returnI see that we just didn't have enough information to refund without receiving your order and we never received your returnI do see, however, that you were refunded fully on May 19th This refund should be
reflected on your PayPal accountPlease let me know if you have not received your refund yet and I will be more than happy to assist you furtherAgain, I apologize about the delay but I see that this has been taken care of by our customer support team. Thank you,***
***, I want to apologize for the issues that we've experienced on your order and the lack of communication between our customer service and shipping departmentsI want to assure you that I have forwarded this issue to the Customer Service Manager and Shipping Manager so this doesn't become an
issue in the futureI wish that we were able to ship your order to you, but we did not have the items in stockI want to assure you that you have been fully refundedThis refund of $has been processed to the method of payment used at checkoutIf you still have not received that refund or if you have any further questions or concerns, please feel free to contact me personally at *** and I will make sure that you are taken care ofAgain, I apologize for the frustration that you must have experienced and I want to thank you for letting us know of this issue and for voicing your concerns with usPlease let me know if there is anything that I can further do for you. Thank you,Jessica
I apologize for the inconvenienceWe currently are out of stock of the Whey Protein and the D-Aspartic AcidIf you'd like, I can reship the rest of your order to you and ship the rest when they're in stockI would also be able to cancel those items and give you a refund for thoseThank you so
much for your patiencePlease feel free to contact me personally at [email protected] so I can assist you further
Complaint: ***
I am rejecting this response because: I've spent well over hours on this matter - yesterday I had to cancel work in order to sit on the phone for hours. It should not be this difficult to place an order. Furthermore, esupplements should have done more to resolve the issue faster without headaches. Plus, done more to ensure customer satisfaction as this was my first order - leaves a very bad impression. There are over online supplement companies all fighting for customers
Sincerely,
*** ***
[redacted], I apologize for this situation and I understand your frustration. There must have been a misunderstanding between our email conversations. I have attached our email conversation to this response for you to reference to. There are multiple times that you had requested a full refund, which...
is why I refunded you fully. I have also tracked your package and see that it was marked as delivered today. You can view your tracking details by following this link: [redacted]. I refunded you fully out of good faith that you would mark the package as Returned to Sender, as I had requested in our email conversation. Your refund of $99.90 will be processed on your VISA card used at checkout and can take 3-5 business days to show on your bank statement, depending on your bank. If you would like more information, please feel free to email me personally at [redacted] and I will make sure that you are taken care of. Thank you,Jessica
[redacted], I apologize for the frustration that you have experienced for this order and I definitely understand your concern. I see that you have been in contact with our customer support supervisor and we are reshipping a new order to you with 2nd day shipping, free of charge. I have also emailed you with your FedEx tracking information that shows that you will be receiving your order within the 2 Day time frame. If you need any further assistance, you can respond to the email I sent you or email me at [email protected]. Thank you for your patience!Thank you,Jessica
Dear Customer, I apologize if you did not receive a shipping confirmation email when your order was shipped out. I see that your order was shipped on the 10th, the day after you made your purchase. The order was shipped using FedEx Ground (3-5 business days). I have tracked your order with...
FedEx tracking number: [redacted] and I see that your estimated delivery date is April 16th. If you do not receive your order by the end of business day on the 16th, please contact me directly at [redacted]@esupplements.com and I will be more than happy to assist you further. Thank you, [redacted]
ESUPPLEMENTS IS A LOUSY COMPANY! I placed an order on Sunday April 1,2018 and it still isn't processed. I got an email that stated it was being flagged for Fraud and until their Fraud team investigated some more it will not be processed! The reason it is being flagged for Fraud is because they claim the Address and location aren't the same country what? The billing and Shipping address are both the same VALID Pennsylvania Address! The location is The same neighborhood and Zipcode I'm in according to my phone. Obviously they have some kind of error, either way it is ABSOLUTELY ridiculous! I have never seen anything like that before! Hey, don't charge my card or do anything then if your equipment and computers are so ridiculous! I will order from a COMPETENT Company. Thank you. Geez!
[redacted], I apologize that you have not received your order yet and that it was shipped out so late. Here at eSupplements, we strive to provide every customer with a positive shopping experience and I apologize that you did not receive this experience. The tracking information shows that your...
order was delivered on April 21st, but because you stated that you did not receive your order yet, I have refunded you fully. This refund will be reflected back in the form of payment that you used to place your order. Again, I apologize that your experience was not pleasant and we do want to keep you a happy customer. I would be able to offer 15% off one item on your next order if you do decide to order from us again. Just send an email to [redacted]@esupplements.com and I will personally take care of that for you. If you have any questions or concerns, at all, please feel free to send me an email.Thank you, [redacted]
Review: I ordered from this website this morning in I have not heard from anybody anybody from customer service about my order being shipped out I keep calling them the automated system keeps saying their are other calling ahead of me then when I hang up in call again each time it says a different amount of people are ahead of me every time.Desired Settlement: I would like them to ship out the stuff I ordered or give me a full refund.
Business
Response:
Dear Customer,
Review: They sent wrong product and want me to pay out of pocket to return their error, before they will ship me correct product
I ordered 2 bottles of Myotein Vanilla protein powder, they sent chocolate in error, the first 5 emails sent to customer service received no response from the company, finally called, they told me to send picture proof, which I did, then the told me to send product back as they would not send out correct until they received the erroneous product back in their warehouse, I asked them to send me return slip and I would be happy to send, they say it is not their policy to pay for returns, if it was my error I would not be upset, but they sent me the wrong product, I sent picture as asked, They repeatedly tell me it is not their policy even though I have pointed out that it is their mistake and it should not cost me approx $15 to ship their product backDesired Settlement: I would like them to pay to ship back their product and provide me with the product I purchased in the first place. from reading other reviews I am not the first person who has had this issue with them.
Business
Response:
Contact Name and Title: [redacted], Dispute Resolution
Contact Phone: [redacted]
Contact Email: [redacted]@unkubed.com
Dear [redacted],
I apologize for the error on our part and for any frustration that you may have experienced. I have reshipped your order of 2 Myotein Vanilla Flavor Protein Powder. If you have any further questions or concerns, please feel free to email me personally at [redacted]@unkubed.com and I will be more than happy to assist you. Thank you for your patience.
Review: The seal was broken and contaiminatedI took pictures as proof and there was a smell within the bottleentire seal under the cap was brown not white
I purchased the myo ripped two weeks ago and received the product lateNot 3-business days as promisedMy credit card was charged and when I did receive the product I tried to open the bottle and the cap was stuck with the seal underneath the cap open and not attachedThe seal was contaminated and brown and when I open the seal on the bottle it was infected and had a smell that is not a smellI call today on 12/to their third party shipping company and received horrible customer serviceI would like for the call to be pulled by Revdex.com and heard because the rep was uncaring and the supervisor also played a role as wellI was told to wait another 3-business days to receive a return slip then another 3-days to receive another bottleMy credit card was charged already and I have to wait 10total days when it was the company's faultThat is bad business and way you look at itI have not touch one pill and scared to even keep the bottle in my house due to contamination and would not like a refund because I use these pills but to have a new shipment sent out UPS while I return the bad bottle when the slip arrivesI can be reached by Revdex.com at any time and would like to speak out about the bad customer service I received today.Desired Settlement: I want a new bottle to be inspected by the company to ensure the seal is not contaminated and shipped out UPS RED while I wait for the slip to return the bad bottleI should'nt have to wait days for a new replacementThis is not my faultat all
Business
Response:
Contact Name and Title: [redacted], Dispute Resolution
Contact Phone: [redacted]
Contact Email: [redacted]@unkubed.com
Dear Customer,
I apologize for the frustration that you have received while trying to resolve your issue with customer supportThe supervisor misinformed the agent you were speaking toOur policy is to reship immediately in situations like this, especially when you emailed us a picture of the damaged productYou are absolutely correct that you shouldn't have to wait so long for a replacement bottle to be sentI have issued a reship and expedited your shipment to USPS Priority mailDisciplinary action has been taken so this situation does not happen againAgain, I apologize for this whole situationIf there's anything further that we can do to rectify this, please let me know
Thank you,
Consumer
Response:
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because that is all I wanted was my product to be correctedI am still sending the bad pills back at my expenseThis is how u handle businessI hope the agent gets coached
Review: I placed an order on November 17th. My order never got shipped and customer service won't help me.
I placed an order November 17th. I got a shipping notification on the 18th with a tracking number. According to the tracking number my package never got picked up. I've call esupplements several times and they can't tell me where my package is and are unwilling to help. They won't let me speak to a supervisor. My order number is [redacted]. Tracking number is [redacted] and it's being shipped through fedex.Desired Settlement: I want my product I ordered and a refund. I've spoke with several customer service reps and they are unwilling to help or show any concern with my issues
Business
Response:
Contact Name and Title: [redacted], Dispute Resolution
Contact Phone: [redacted]
Contact Email: [redacted]@unkubed.com
Dear [redacted],
I apologize for the frustration that you may have received while contacting customer support about this issue. I see that you were able to be in contact with a supervisor and that supervisor was able to issue a full refund for you. I hope that everything has been resolved on your order but if it has not, you can contact me directly at [redacted]@unkubed.com and I will be more than happy to assist you further.
I will discuss this situation with our customer support representatives and take any disciplinary action where needed. If you have any further questions or concerns, please do not hesitate to ask.
Thank you for your patience.
Consumer
Response:
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke with a supervisor. I was told that they were too busy to deal with my issue. My package was never shipped. I was told that was a lie. 9 days after I placed my order I was told to call the post office to see if they had a package that was supposedly shipped fedex. A refund is a slap in the face. The lady I spoke with had no urgency with my issues. Bottom line is I will never deal with a company like this again.
Business
Response:
Dear [redacted],
I apologize that you never received your order and that your experience with customer support was less than enjoyable. Sometimes packages don't have their tracking information updated until the package is delivered. The shipping method that was chosen at the time of checkout was 3-5 business days from the shipping date. Business days are Monday through Friday. Because your shipping date was on the 18th, your package should have been delivered on or before November 25th. We issued a full refund within 24 hours of your estimated delivery date. It is a very rare situation to have an order with no updated tracking information so we wanted to refund you as soon as we could. Because we issued a full refund, we are unable to reship your order. Again, I apologize for the frustration that you have received but I do want to assure you that you have been refunded fully and in a timely manner. If you have further concerns or want to contact me directly, please feel free to email me at [redacted]@unkubed.com.
Thank you.