E Supplements

Review: I received an email from e-supplements with the USPS tracking number, stating my order shipped. They estimated 5 to 7 days. I checked the tracking number the day I got the information. The Postal service said Tracking number not found.

I got this message every day when I checked on it, from 2/2/2015 to 2/10/2015. On Mon, Feb 9, 2015 I contacted them by e-mail, I stated that: My order may not have shipped yet. Their response; Your order was shipped out on the 3rd and should be making its way out to you. On Fri, Feb 13, 2015 I contacted them again by e-mail, I wrote: As I said, the USPS would not up date that tracking number on the day you said it shipped or any day after that. As I said below I have checked it every day since you provided the tracking number, it always said not found.

I got this response on Sat, Feb 14, 2015 :"I was able to looking into that tracking number that the the USPS provided and it does appear to not be updating. Because it is past the shipping method time period we please ask you to first check with your local Post office for the order. After that please contact us back and we are happy to further assist you. We thank you for your patience and apologize for any inconveniences. If you need anything else, please be sure to let me know.Thank You,Carly Customer Support." On Feb. 17 , 2015 I got the following reply:I would be happy to assist you in canceling your items, however, I show that it was processed and shipped out already. Upon delivery, if you still wish to return your items please contact us by phone to receive a RMA number so you can be eligible for your refund.Once we have received it, we will issue a refund (less shipping). We apologize for any inconvenience and please let us know if there is anything further we can help you with.Kind Regards, Adriana Customer Support.

I still have't received the product. 2/19/2015.Desired Settlement: Refund-Credit Card Credit.

Let other buyers know of this companies poor behavior.

Business

Response:

Dear Customer,

Review: On 08 April 2015 I ordered over $150 worth of merchandise from esupplements.com upon checkout the shipping method stated free standard shipping (3-7 days). I received a shipment notification the same day the order was processed. On 17 April 2015 (9-days after the order was reported shipped) I e-mailed esupplements.com customer service inquiring on the status of my order since it was 2-days past the 3-7 days shipping. As of 20 April 2015 (12-days after my order was reported as shipped) I still have not received my purchased merchandise or a response from customer service. Not only has esupplements.com failed to provide my purchased merchandise in the timeframe they specified upon checkout and payment, they also state on their website that they strive 110% to provide the best customer service, which is clearly not the case when they do not respond to inquiries submitted to customer service on their own web site.Desired Settlement: Since esupplements.com has failed to ensure that purchased merchandise was delivered as specified at the time of payment, I would like to see the full purchase price refunded.

Business

Response:

[redacted],

Review: They were unwilling to honor their online discount and did answer any of my electronic correspondence.

I placed an order on Dec 1. There website failed to apply the discount code that I entered several times. I emailed and used their website contact form to inquire about the malfunction of their website. I received no reply. I then called, only to be told to just refuse the package if I didn't want the product and that I could not speak to a supervisor.Desired Settlement: I am seeking that they honor the coupon code that their website would not accept. I payed $49.95. The cost should have been $34.96. I am looking to be refunded the difference, $14.98 to be credited to the card that I paid with.

Business

Response:

Contact Name and Title: [redacted], Dispute Resolution

Contact Phone: [redacted]

Contact Email: [redacted]@unkubed.com

Dear [redacted],

I apologize for the frustration that you have experienced. I have refunded you the $14.98 as you requested and it has been returned to the card used during checkout. We value you as a customer so please let me know if there is anything that we can further do to make you a satisfied customer.

Thank you.

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

I accept the response because eSupplements refunded the difference of the discount that was not applied at checkout. The product has not arrived yet, but I hope it works for me. I hope that this experience will affect the level of customer they provide and their response time.

I Ordered a product at 11:45 on May 15th. I chose the 3-7 business day shipping option which was free. Its now the 28th of May and I still have no product. The shipping / tracking process is extremely slow and vague. I wouldn't recommend ordering from them.

Review: Did not receive a full refund.

I tried the product as directed and did not see any results. I called them to setup a return for a full refund. While on the phone, they tried to sell me a more expensive product which I declined. I was instructed to place all the items in a box and use their provided return label. I did just that. It took a few weeks and a few reminder phone calls to them about my return. They finally sent me an email with a partial refund. I called customer service about the refund and they told me that the return department stated that I did not return all the products. Which is a total lie! Now its their word against mine because I did not think I had to video tape myself loading the box as proof. I obviously have had the poor luck of dealing with a scummy company that puts out a BS product and then rips people off when they return it. I am going to file a case with my credit card company as well. Thank you for your time.Desired Settlement: $29.90

Business

Response:

Contact Name and Title: [redacted], Dispute Resolution

Contact Phone: [redacted]

Contact Email: [redacted]@unkubed.com

Dear Customer,

I apologize that you were not refunded fully. I see that you recently did a chargeback on your card. Because there is a dispute on the purchase, the bank has put a hold on the funds so we are unable to refund you. Please talk to your bank or card company for more information.

Thank you,

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Its funny how your sympathetic on the board here but whomever I spoke with on the phone that day simple said, "well, the returns department said the box was missing some product and there is nothing they can do"........ I have my refund, thanks to my credit card company, I dont need to do anything further. I also sent 2 emails to your customer service and no one has responded yet.

Review: eSupplements.com advertises their "free expedited shipment" within 3-5 business day. I placed my order on March 2, 2015 and to date (March 12, 2015), I have yet to receive it. I've called the company twice. First on March 10 to inquire about my order; I was told to give it two days and it should arrive. I called again on March 12, again to inquire about my order. At this time, I asked for a tracking number and the carrier they used (USPS) since that information was not included in their initial order confirmation email. According to USPS, the package was last documented in Salt Lake City, UT. I called a third time and asked for a refund, to which they refused. I asked to speak to a manager and none was available to speak with me. I believe this company is untrustworthy and their customer service is not helpful. I have not received what I ordered and paid for. I no longer want their product; I'd just like my money back. I will never order from this company again, and I wouldn't recommend it to anyone.Desired Settlement: This company failed to deliver on what they advertise on their website. I want my money back.

Business

Response:

Dear Customer,

Review: Item was delivered to wrong address after I made every effort to contact them informing them of the mistake.

On November 30, 2014 I ordered the product myotein. upon receiving email confirmation, I noticed PayPal had given the wrong address for shipping. I processed to call Esupplements and they were closed. I contacted PayPal and they called and emailed the business to ensure my paackage would be delivered to the correct address. I took action by waiting until they opened the next day business day and called to inform them of this issue. They confirmed that my address was changed successfully and a week later I see that package is being delivered to the wrong address. I called Esupplements and they said there is nothing they can do about it to call the mail service. I actually ordered another item one day after this myotein and I received it a few days ago. I have yet to receive the myotein that I ordered because he mail service said it would be sent back out. The mail service said this could take 5-7 more business days. Every time I've called the customer service for Esupplements it takes an hour to get through the line and today on December 9, 2014 I called and spoke with a representative and was told there was nothing they could do. So I decided to speak with the supervisor and she came back on the line and said that he didn't want to speak with me about my issue. After continuous complaining I finally spoke with a guy by the name of [redacted]. He would not provide me with his last name and would not give me a corporate office number to call as I requested. He didn't try to even make a attempt to solve my problem or provide any alternatives and even laughed at the end of the phone call and hung up on me. I paid $34.96 for this myotein and feel that it was more trouble that it was worth. I will not be recommending this company to anyone and I will never order from them again. The customer service is horrible and apparently they do not have the power to solve customers issues. I made this purchase online to begin with, so if I would have known that the customer service was rude and unhelpful I would not have made this purchase.Desired Settlement: I want an apology from the supervisor [redacted] that I spoke with and a full refund on this product. I've never felt so I satisfied in my life.

Business

Response:

Contact Name and Title: [redacted], Dispute Resolution

Contact Phone: [redacted]

Contact Email: [redacted]@unkubed.com

Dear Customer,

I apologize for the less than desirable experience that you've had with our Customer Support Team. I want to assure you that I have refunded you fully. I was able to listen to the calls that were made to customer support and I will use disciplinary action where needed. We value you as a customer and if you have any further questions or concerns, you can email me directly at [redacted]@unkubed.com and I will be more than happy to assist you further.

Thank you for your patience.

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

I'm satisfied with the refund, but still upset at the fact that the supervisor laughed like he was in complete control, leaving me with no choice but to file this complaint. Getting an apology from someone that had nothing to do with the situation is hardly worth anything. I accept your apology on behalf of the business. I'm still not sure if I can order there though, for the simply fact that if something was to go wrong with my purchase I know I'm going to have to go through all this again. The customer support team is great besides the fact that they say things like "there's nothing we can do about it".

Review: I placed an order on a Wednesday night and paid extra for the Fedex 2 day guarantee and when I placed the order it never stated that I would get the product on Monday. I used this company for the sole reason to get the product by Friday. When I called the customer rep I was told that I have no choice in the matter and I would get the product on Monday. I asked if there was anyone who can assist me in getting the product on Friday because I needed it for the weekend and I was told it is what it is basically and I have no choice but to wait. This is not what I expected in a fist time purchase with a company I was planning to do more business with.Desired Settlement: I just wanted them to get me the product by Friday if it meant me returning the one that would be delivered on Monday.

Review: I purchased male enhancement products from this company on March 22. I immediately canceled this order online once I read the fine print that the product's claim had not been evaluated by the FDA. On March 24, I received an email that my order had shipped, despite my cancellation. The company indicated that the product was shipped First-Class and would arrive within 3-5 business days. In fact, the shipment did not arrive until well into April. I immediately marked the package, "REFUSED, RETURN TO SENDER," and put the package in outgoing mail. Upon contacting the company, which has many names and addresses and contact numbers (i.e. topmaleenhancements.com, esupplements.com, buybestdietpills.com), I was informed that there was no record of the package being returned. I was directed to the Postal Service to get an "updated" tracking number. Much like this company, the Postal Service was less than useless. I am angry at being given the run-around by this shady company with many names.Desired Settlement: I want my money refunded, as I returned the order that I cancelled and never used it.

Business

Response:

[redacted],