E-Z Easy Stop Inc.

Energy Plus received *** *** ***’s complaint
on March 4, 2016. The following outlines his enrollment, account
status,
and our resolution
*** ***’s electricity account was enrolled online for Energy Plus
On April 11, 2015. During the
enrollment, *** *** was presented with all required disclosures, including the
fact that our product was for a month promotional variable supply price plan. Following the enrollment, *** *** was emailed
a copy of the Terms of Service for his electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company’s supply rate Finally, *** ***’s account was
enrolled in the Energy Plus Southwest Airlines rewards program As a
result, he earned certain benefits, including an initial bonus amount, in the
course of his enrollment based on his electricity purchases. To date, *** *** has earned 23,miles
Prior to receiving the complaint, Energy Plus spoke with *** ***,
on July 10, 2015. We reviewed the terms
of the enrollment, supply prices charged, and explained the awards plan *** ***
had enrolled for. *** *** did not make
any changes to his account at that time.
On February 2, 2016, Energy Plus received an inbound cancelation request
from *** ***’s local utility company, ***, and his account was set to end
service on March 1, 2016, as determined by ***. Energy Plus spoke with *** *** on February
2016.
Upon receiving this complaint, Energy Plus spoke with *** *** on March
7, 2016. We reviewed the terms of
enrollment, supply prices charged, the aforementioned conversations, and
confirmed the service end date on the account.
Lastly during the conversation, as a show of good will, we offered to
issue a courtesy credit in the form of a check. We believe this
resolution was fair, since the Terms of Service clearly indicate that his plan
was for a variable supply price. While we were not obligated to offer a
credit, we did so in order to amicably resolve his concerns. *** *** accepted our offer, and confirmed his
complaint was resolved. We consider this
mater closed.
Please let
me know if you need additional information regarding this case
Frank S***
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It
May Concern,
Energy Plus
received *** *** ***’s complaint on June 4, 2015. The following outlines his enrollment,
account status, and our resolution
On July 31, 2014, *** ***’s electricity and natural gas accounts
were enrolled online with Energy Plus.
During the enrollment, *** *** was presented with all required
disclosures, including the fact that our products were for month promotional variable
supply prices. Following the enrollment,
*** *** was emailed a copy of the Terms of Service for his electricity and
natural gas accounts, which further outlined the variable supply prices,
including that they may be higher than his utility’s supply rates
Finally, *** ***’s accounts were enrolled in the Energy Plus *** Airlines rewards program As a result, he earned certain mileage
benefits, including initial bonus amounts, in the course of his enrollment
based on his electricity and natural gas purchases. To date, *** *** has earned 20,miles
Prior to receiving this complaint, Energy Plus spoke with *** *** on May 21, 2015. We reviewed
the terms of the enrollment, supply prices charged, and offered alternative supply
price plans available to him. Additionally,
we offered to issue a courtesy credit in the form of a check for retention
purposesDuring this call, *** ***
accepted our courtesy credit offer and agreed to one of our fixed supply price
plans for his electricity account, while requesting to cancel his natural gas account
with Energy Plus. His request was
processed immediately, and his natural gas account will end service on July 1,
2015, as determined by his local utility company, ***.
Additionally, *** *** filed a complaint with the Maryland
Public Service Commission on May 25, 2015.
In response to that complaint, Energy Plus spoke with *** *** on
May 27, 2015. We reviewed the terms of
his enrollment, supply prices charged, the aforementioned conversation, and
confirmed the service end date for his natural gas account. Lastly during the conversation, as a show of
good will, we offered to issue an additional courtesy credit in the form of a
check. We believe this resolution
was fair, since the Terms of Service clearly indicate that his plan was for a
variable supply price. While we were not obligated to offer a credit, we
did so in order to amicably resolve his complaint. *** *** accepted this offer as well and
confirmed the complaint was resolved.
*** *** remains an active Energy Plus customer for his electricity
account at this time.
Upon receiving this complaint, Energy Plus reviewed that this was
filed on May 25, 2015, however we did not receive it until June 4, 2015. Based on the resolution we had with *** *** on May 27, 2015, we consider this matter closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

Energy Plus received MrGregory
Cichon’s complaint on February 5, 2016. The following outlines his
enrollment, account status, and our resolution
*** ***’s account was enrolled
in person at the Philadelphia International Airport with Energy Plus on November
18, 2014. During
the enrollment, *** *** was presented with, and
accepted, all required disclosures including the fact that our electricity
product was for a month introductory variable supply price. Following
the enrollment, *** *** was mailed a copy of the Terms of Service for the
electricity account which additionally outlined the variable supply price,
including that it may be higher than his local utility’s supply rate. Finally, *** ***’s account was enrolled in
the Energy Plus ** *** rewards program. As a result, his account was
eligible to earn certain award benefits during the course of the enrollment,
including an initial bonus, based on his electricity purchases. To date, he has earned 17,miles
Prior to receiving this complaint,
Energy Plus spoke with *** *** on February 5, 2016. We reviewed the terms of enrollment, supply
prices charged, and offered alternative supply price plans available to his. During this call, *** *** requested to
cancel his account with Energy Plus. His
request was processed immediately, and his account ended service on February
11, 2016, as determined by his local utility company, ***
Upon receiving this complaint,
Energy Plus spoke with *** *** on February 8, 2016. We reviewed the terms of the enrollment,
supply prices charged, and confirmed the service end date Lastly during that conversation, as a show of
good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit,
we did so in order to amicably resolve his concern. We believe this resolution was fair, since
the Terms of Service clearly indicate that his plan was for a variable supply
price. *** *** accepted our offer,
and confirmed this complaint was resolved.
We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia, PA
###-###-#### (p)
###-###-#### (f)

To Whom It May Concern,
Energy Plus received *** *** ***’s rebuttal to our
original response on July 1,
Upon
receiving *** ***’s rebuttal, Energy Plus attempted to speak with him on
July 1, and 6, 2015. Unfortunately we
were unable to reach him. As stated in
our initial response, we are still willing discuss a courtesy credit in the
form of a check, as a show of good will to amicably resolve his concerns. Should *** *** reach back out to us, we
will work to resolve the complaintUntil
then, we consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern, Energy Plus received M** *** *** complaint on June 6, 2017. The following outlines her enrollment, account status, and our resolution On August 8, 2015, *** *** electricity account was enrolled online for Energy Plus. During the enrollment, ***
*** was presented with all required disclosures, including the fact that our product was for a variable supply price plan. Following the enrollment, *** *** was emailed a copy of the Terms of Service for her electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, *** *** account was enrolled in the Energy Plus Southwest Airlines rewards program As a result, she earned certain benefits, including an initial bonus amount, in the course of her enrollment based on her electricity purchases. To date, *** *** has earned 17,points. Prior to receiving the complaint, on June 6, 2017, Energy Plus received an inbound cancelation request from *** *** local utility company, *** ***, and the account ended service on June 9, 2017, as determined by *** ***. Upon receiving this complaint, Energy Plus spoke with *** *** on June 8, 2017. We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account. Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve her concern. We believe this resolution was fair, since the Terms of Service clearly indicate that her plan would transition to a variable supply price. *** *** accepted our offer, and confirmed her concerns were resolved. We consider this matter closed. Please let me know if you need additional information regarding this case Sincerely, Frank S*** Tell us why here

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on October
13, 2015. The following outlines his enrollment, account status, and our
resolution
*** ***’s electricity account was enrolled online for Energy Plus on May 31,
2014. During the enrollment, *** *** was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, *** *** was emailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility’s supply rates. Finally, this
account was enrolled in the Energy Plus UPromise rewards program As a
result, he received certain rewards benefits, including an initial bonus
amount, in the course of his enrollment based on his electricity
purchases. To date, *** *** has
earned $
Prior to
receiving the complaint, Energy Plus received an inbound cancelation request
from *** ***’s local utility company, ***, and his account ended
service on September 25, 2015, as determined by ***. Energy Plus spoke with *** *** on
September 25, 2015. We reviewed the
terms of enrollment, supply prices charged, and confirmed the service end date
on the account.
Upon
receiving his complaint, Energy Plus spoke with *** *** on October 21,
2015. We reviewed the terms of
enrollment, supply prices charged, and confirmed the service end date on the
account. Laslty during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. At this time, *** *** has
not accepted our offer. Should he choose
to accept it, we will honor the offer made.
Until then, we consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern,
","sans-serif">Energy Plus received *** *** ***’s complaint on March 16,
2016. The following outlines her enrollment, account status, and our
resolution
On December
30, 2014, *** ***’s electricity accounts were enrolled in person at an
event for Energy Plus. During the
enrollment, *** *** was presented with all required disclosures,
including the fact that our product was for a month promotional variable
supply price plan. Following the
enrollment, *** *** was mailed a copy of the Terms of Service for her electricity
accounts, which further outlined the variable supply price, including that it
may be higher than the local utility company’s supply rate Finally, *** ***’s account was enrolled in the Energy Plus *** Airlines rewards
program As a result, she earned certain mileage benefits, including an
initial bonus amount, in the course of her enrollment based on her electricity
purchases. To date, *** *** has earned
30,miles. Unfortunately, due to
incorrect member information acquired during enrollment, this mileage amount
has not been posted to *** ***’s account. However once the correct information has been
obtained, we can reposted the mileage amount
Prior to
receiving the complaint, Energy Plus did not speak with *** ***. Upon receiving this complaint, Energy Plus spoke
with *** *** on March 16, 2016. We
reviewed the terms of enrollment, supply prices charged, and offered
alternative supply price plans available to her. Lastly during that conversation, as a show of
good will, we offered to issue a courtesy credit in the form of a check.
While we were not obligated to offer a credit, we did so in order to amicably
resolve her concern. We believe this resolution
was fair, since the Terms of Service clearly indicate that her plan was for a
variable supply price. At this time, *** *** has not accepted our courtesy credit offer, but did agree to remain
a customer under one of our alternative supply price plans. Additionally, Energy Plus attempted to speak
with *** *** on March 24, 2016.
Unfortunately, we were unable to reach her. Should she choose to return our call, we will
honor the offer made. Until then, we
consider this matter closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on September 21,
2015. The following outlines his enrollment, account status, and our
resolution
*** ***’s electricity account was enrolled in person for Energy Plus on August
19, 2014. During the enrollment, *** *** was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, *** *** was mailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility’s supply rates. Finally, this
account was enrolled in the Energy Plus *** *** rewards program
As a result, he received certain rewards benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases. To date, *** *** has
earned 13,miles
Prior to
receiving the complaint, Energy Plus spoke with *** *** on September 12,
2015. We reviewed the terms of his
enrollment, supply prices charged, and offered alternative supply price plans
available to him. During that
conversation, *** *** requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on September 18, 2015, as determined by his local utility
company, ***
Upon
receiving his complaint, Energy Plus spoke with *** *** on September 24,
2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a check.
We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
complaint. *** *** accepted our offer
and confirmed his complaint is resolved.
We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending the receipt of the promised refund check.However, I'm still waiting to receive the check
Regards,
*** ***

To Whom It May Concern, Energy Plus received *** *** ***’s complaint on March 8, 2017. The following outlines his enrollment, account status, and our resolution On February 18, 2015, *** *** enrolled his electricity accounts online for Energy Plus. During the
enrollment, *** *** was presented with all required disclosures, including the fact that our product was for a month promotional variable supply price plan. Following the enrollment, *** *** was emailed a copy of the Terms of Service for his electricity accounts, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, *** ***’s account was enrolled in the Energy Plus Southwest Airlines rewards program As a result, he earned certain mileage benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, *** *** has earned 130,miles Prior to receiving the complaint, one November 12, 2016, Energy Plus received an inbound cancelation request for of *** ***’s from his local utility company, ***, and advising us that those accounts ended service on November 11, 2016, as determined by ***. *** ***’s other accounts remained open. Energy Plus spoke with *** *** on March 3, 2017. We reviewed the terms of service, supply prices charged, and confirmed the service end date for the accounts that were no longer active with Energy Plus. During this call, *** *** requested to cancel the remaining accounts with Energy Plus. His request was processed immediately, and his accounts will end service on March 24, 2017, April 11, and April 12, respectively, as determined by his local utility company, ***. Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve his concern. We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price. *** *** declined our offer at that time. Upon receiving this complaint, Energy Plus spoke with *** *** on March 8, 2017. We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date for all of his accounts. Lastly during that conversation, as a show of good will, we offered to issue a larger courtesy credit in the form of a check, than the one previously offered. While we were not obligated to offer a credit, we did so in order to amicably resolve his complaint. We believe this resolution was fair, since the Terms of Service clearly indicate that his plan was for a variable supply price. At this time, *** *** has not accepted our courtesy credit offer. Should he choose to accept it, we will honor the offer made. Until then, we consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S*** Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on September 14,
2015. The following outlines his enrollment, account status, and our
resolution
Mr
Casto’s electricity account was enrolled in person for Energy Plus on January 20,
2015. During the enrollment, *** *** was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, *** *** was mailed a
copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that it may be higher than his
local utility’s supply rates. Finally, this
account was enrolled in the Energy Plus United Airlines rewards program
As a result, he received certain rewards benefits, including an initial
bonus amount, in the course of his enrollment based on his electricity
purchases. To date, *** *** has earned
10,miles
Prior to
receiving the complaint, Energy Plus spoke with *** *** on September 14, 2015. We reviewed the terms of his enrollment,
supply prices charged, and offered alternative supply price plans available to him. During that conversation, *** *** requested
to cancel his account with Energy Plus. His
request was processed immediately, and his account will end service on October
8, 2015, as determined by his local utility company, ***.
Upon
receiving his complaint, Energy Plus spoke with *** *** on September 15,
2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
complaint. *** *** accepted our offer and
confirmed his complaint is resolved. We
consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

Energy Plus received *** *** ***’s complaint on April 5, 2017. The following outlines his enrollment, account status, and our resolution *** ***’s account was enrolled into the Standard Offer Program with Energy Plus by his local utility, *** *** ***, on March 7, 2016.
Following the enrollment, *** *** was mailed a copy of our Disclosure Statement detailing the full terms, including his right to rescind the agreement. *** *** did not exercise this right and began service on March 19, 2016, as determined by *** *** *** Prior to receiving this complaint, on February 13, 2017, Energy Plus received an inbound cancelation request from *** ***’s local utility company, *** *** ***, and the account ended service on February 13, 2017, as determine by *** *** ***. *** *** was not assessed a cancelation fee by Energy Plus for canceling his account. Energy Plus spoke with *** *** on March 29, 2017. We reviewed the terms of enrollment, supply prices charged, and confirmed the service end date on the account Upon receiving this complaint, Energy Plus attempted to speak with *** *** on April 5, and 7, 2017. Unfortunately, we were unable to reach him. Should *** *** return our calls, we will work to resolve his concerns. Until then, we consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S*** Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received *** ***’s complaint on November 16,
2015. The following outlines her enrollment, account status, and our
resolution
On February
9, 2015, *** ***’s electricity account was enrolled over the phone for Energy
Plus. During the enrollment, *** ***
was presented with all required disclosures, including the fact that our
product was for a month promotional variable supply price plan. Following the enrollment, *** *** was mailed
a copy of the Terms of Service for her electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company’s supply rate Finally, *** ***’s account was
enrolled in the Energy Plus Southwest Airlines rewards program As a
result, she earned certain mileage benefits, including an initial bonus amount,
in the course of her enrollment based on her electricity purchases. To date, *** *** has earned 13,miles
Prior to receiving
the complaint, Energy Plus spoke with *** ***, on July 21, 2015. During this call, *** *** had conferenced
in a representative from her local utility company, ***. The representative confirmed that she would
email their supply department to process a cancelation for *** ***’s
account, and return her back to the local utility company. Once the *** representative disconnected
from the call, Energy Plus spoke with *** ***, we reviewed the terms of the
enrollment, supply prices charged, and discussed alternative supply price plans
available to her. *** *** advised
that she was not interested in any of our offers at that time, and was
satisfied with the cancelation request that the *** representative would
process. Since *** indicated they
would process the cancelation, Energy Plus did not process one, and this was
explained to *** ***
Upon
receiving this complaint, Energy Plus attempted to speak with *** *** on
November 16, and 18, 2015.
Unfortunately, we were unable to reach her. Should she choose to return our calls, we
will work to resolve this complaint.
Energy Plus investigated our systems, and we show no records of *** ever
sending a cancelation request to Energy Plus for *** ***’s account. Due to the cancelation request in the
complaint, Energy Plus processed a cancelation for *** ***’s account on
November 16, 2015, and her account is set to end service on December 14, 2015,
as determined by her local utility company, ***. We consider this matter closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on March 16, The following outlines his enrollment, account status, and our resolution
On August 14, 2012, *** ***’s electricity account was enrolled online for Energy PlusDuring the enrollment, *** ***
was presented with all required disclosures, including the fact that our product was for a variable supply price planFollowing the enrollment, *** *** was emailed a copy of the Terms of Service for his electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rateFinally, *** ***’s account was enrolled in the Energy Plus *** Hotel rewards programAs a result, he earned certain benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchasesTo date, *** *** has earned 35,points
Prior to receiving the complaint, Energy Plus spoke with *** *** on January 31, We reviewed the terms of enrollment, supply prices charged, and offered alternative supply price plans available to himLastly, we offered to credit *** ***’s *** account with an additional contribution of points*** *** accepted our offer, and decided to remain a customer with Energy Plus under one of our alternative variable supply price plans
Energy Plus spoke with *** *** on January 21, We reviewed the terms of enrollment, supply prices charged, and offered alternative supply price plans available to him*** *** decided to remain a customer with Energy Plus under one of our alternative month fixed supply price plansFollowing the enrollment, *** *** was mailed a copy of the Terms of Service for his electricity account, which further outlined the fixed supply price plan, as well as the variable supply price plan which followed the expiration of the fixed supply price plan, including that it may be higher than the local utility company’s supply rateAdditionally, *** *** requested a budget billing calculation for the supply portion of his bill
Energy Plus spoke with *** *** again on February 25, We reviewed the aforementioned conversations, and explained our proposed budget billing calculation, as well as how budget billing works for his account*** *** accepted that amount for his account
Energy Plus spoke with *** *** on March 22, We reviewed the aforementioned conversations, and offered alternative supply price plans available to himDuring this call, *** *** requested to cancel his account with Energy PlusHis request was processed immediately, and his account will end service on April 15, 2016, as determined by his local utility company, ***
Energy Plus spoke with *** *** again on March 23, We reviewed all of the aforementioned conversations, and confirmed the service end date on the accountLastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a checkWhile we were not obligated to offer a credit, we did so in order to amicably resolve his concernWe believe this resolution was fair, since the Terms of Service clearly indicate that his plan would transition to a variable supply price, once his fixed supply price period endedAt this time, *** *** has not accepted our courtesy credit offer
Upon receiving this complaint, Energy Plus attempted to speak with *** *** on March 24, and 28, Unfortunately, we were unable to reach himShould he choose to return our call, we will honor the offer madeUntil then, we consider this matter closed
Please let me know if you need additional information regarding this case
Sincerely, *** ***
*** *** *** *** *** Philadelphia, PA *** ###-###-#### (p)
###-###-#### (f)

To Whom It May Concern, Energy Plus received *** *** ***’s complaint on February 13, 2017. The following outlines her enrollment, account status, and our resolution On May 13, 2015, *** ***s electricity account was enrolled in person at a retail event for Energy Plus by her
husband, *** *** ***. During the enrollment, *** *** was presented with all required disclosures, including the fact that our product was for a month promotional variable supply price plan. Following the enrollment, *** *** was mailed a copy of the Terms of Service for his electricity account, which further outlined the variable supply price, including that it may be higher than the local utility company’s supply rate Finally, *** ***s account was enrolled in the Energy Plus United Airlines rewards program As a result, he earned certain mileage benefits, including an initial bonus amount, in the course of his enrollment based on his electricity purchases. To date, *** *** has earned 16,miles. Prior to receiving the complaint, Energy Plus spoke with *** *** on February 6, 2017. We reviewed the terms of enrollment, supply prices charged, and offered alternative supply price plans available to her. During this call, *** *** requested to cancel her account with Energy Plus. Her request was processed immediately, and the account will end service on March 21, 2017, as determined by her local utility company, ComEd. Lastly during that conversation, as a show of good will, we offered to issue a courtesy credit in the form of a check. While we were not obligated to offer a credit, we did so in order to amicably resolve her concern. We believe this resolution was fair, since the Terms of Service clearly indicate that her plan was for a variable supply price. At this time, *** *** has not accepted our courtesy credit offer. Upon receiving this complaint, Energy Plus attempted to speak with *** *** on February and 14, 2017. Unfortunately, we were unable to reach her. Additionally, on February 14, 2017, Energy Plus sent an email, advising we were attempting to contact her about her complaint. Should she choose to return our contact attempts, we will honor the offer made. Until then, we consider this matter closed Please let me know if you need additional information regarding this case Sincerely, Frank S*** Market Street, 10th Floor Philadelphia, PA ###-###-#### (p) ###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received *** *** ***’s complaint on December
7, 2015. The following outlines her enrollment, account status, and our
resolution
*** ***’s electricity and natural gas accounts were enrolled online for Energy
Plus on April 17, 2015. During the enrollment, *** *** was presented with all required disclosures including the fact that our
electricity and natural gas products were for a month promotional variable
supply price plan. Following enrollment,
*** *** was emailed a copy of the Terms of Service for the electricity and
natural gas accounts which additionally outlined the variable supply price,
including that it may be higher than her local utility’s supply rates. Finally, this account was enrolled in the
Energy Plus *** Airlines rewards program As a result, she received
certain rewards benefits, including an initial bonus amount, in the course of her
enrollment based on her electricity purchases.
To date, *** *** has earned 19,miles
Prior to
receiving the complaint, Energy Plus did not speak with *** ***. Upon receiving her complaint, Energy Plus spoke
with *** *** on December 7, 2015.
We reviewed the terms of enrollment, and supply prices charged. During this call, *** *** requested to
cancel her accounts with Energy Plus.
Her request was processed immediately, and her electricity account will
end service on January 7, 2016, as determined by her local utility company,
***, while her natural gas account will end service on December 31, 2015, as
determined by her local natural gas utility company, *** *** ***. Lastly during this discussion, as a show of
good will, we offered to issue a courtesy credit in the form of a check. We believe this resolution was
fair, since the Terms of Service clearly indicate that her plan was for a
variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve her
concerns. *** *** accepted our
offerWe consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received Mr*** ***’s complaint on July
16, 2015. The following outlines his enrollment, account status, and our
resolution
Mr
***’s electricity account was enrolled online for Energy Plus on July
18, by a Mr*** ***. During the enrollment, Mr***
was presented with all required disclosures including the fact that our product
was for a variable supply price plan.
Following enrollment, Mr*** was emailed a copy of the Terms of
Service for the electricity account which additionally outlined the variable supply
price, including that it may be higher than his local utility’s supply rates. Finally, this account was enrolled in the
Energy Plus United Airlines rewards program The rewards program was assigned
to a Mr*** ***’s United Airlines member number. As a result, he received certain rewards
benefits, including an initial bonus amount, in the course of his enrollment
based on his electricity purchases. To
date, *** has earned 22,miles
Prior to
receiving the complaint, Energy Plus spoke with Mr*** on June 10, 2015. We reviewed the terms of his enrollment,
supply prices charged, and offered alternative variable supply price plans
available for him. During that
conversation, Mr*** requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on July 15, 2015, as determined by his local utility
company, ***.
Upon
receiving his complaint, Energy Plus spoke with Mr*** on July 16,
2015. We reviewed the terms of his
enrollment. During this call, Mr
*** informed us that he did not know a Mr*** or Mr***, and did not
consent to their acting on his or his account’s behalf. Given this information and in an effort to
resolve this matter, we issued a credit for the difference between our supply
price and ***’s supply rate to compare for the life of the account. Furthermore, we followed up on his final bill
to provide the same treatment. Mr
*** accepted this as a resolution to his complaint. We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:To start withThe 'event' they describe where I signed up was at the Ohare AirportI assumed that because this was set up inside the airport that it was a legitimate dealNot the scam that it has turned out to beAs they acknowledge, I never have even gotten the points that they seem to think is worth my paying more then double the going rate for electricityI want a realistic refundAt the time they told me that I was going to be earning points and that they had my *** miles numberApparently they did notI eventually had to just leave as I was getting ready to miss my flightI don't want the pointsI want a refund on the ridiculously exorbitant rate that they scammed me into under pressure
Regards,
*** ***