E-Z Easy Stop Inc.

To Whom It May Concern,
Energy Plus received *** *** ***’s second rejection to
our complaint response on January 4, 2015. The following outlines our
resolution
As
previously stated, Energy Plus attempted to speak with *** *** on December
22, and 28, 2015. Unfortunately we
were unable to reach her. While we would
be willing to discuss an additional courtesy credit to issue as a good will
gesture for *** ***, this conversation would need to happen over the
phone. Frank S***, our regulatory
analyst can be reached at *** directly, which is a number that has
been left on the aforementioned contact attempts. His general office hours are 8am-4pm EST
Monday through Friday
Please let me know if you need any additional
information regarding this complaint
Frank S***
*** *** *** *** ***
Philadelphia,
PA ***
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on December 17, 2015. The following outlines
her enrollment, account status, and our resolution
[redacted]'s electricity account was
enrolled online with Energy Plus on January 11, 2013. During the enrollment, [redacted] was presented with all required disclosures including the fact that
our product was for a month variable supply price plan. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the electricity account which additionally
outlined the variable supply price, including that they may be higher than her
local utility's supply rates Finally, [redacted]'s account was
enrolled in the Energy Plus [redacted] Hotel program As a result, she
received certain rewards benefits, including an initial bonus amount, in the
course of her enrollment based on her electricity purchases. To date, [redacted] has earned 12,points
Prior to receiving the complaint,
Energy Plus spoke with [redacted] on November 19, 2015. We reviewed the terms of the enrollment,
supply prices charged, and offered alternative supply price plans available to
her. During this call, [redacted]
requested to cancel her account with Energy Plus. Her request was processed immediately, and
her account ended service on December 8, 2015, as determined by her local
utility company, [redacted]
Upon receiving his complaint,
Energy Plus spoke with [redacted] on December 18, 2015. We reviewed the terms of the enrollment,
supply prices charged, and confirmed the service end date on the account. Lastly during this discussion, as a show of
good will, we offered to issue a courtesy credit in the form of a check.
We believe this resolution was fair, since the Terms of Service clearly
indicate that her plan was for a variable supply price. While we were not obligated to offer a
credit, we did so in order to amicably resolve her concerns. At this time, [redacted] has not accepted
our offer. Should she choose to accept
it, we will honor the offer made. Until
then, we consider this matter closed
Please let me know if you need any additional
information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on January 5,
2016. The following outlines his enrollment, account status, and our
resolution
[redacted]'s natural gas account was enrolled online for Energy Plus on November 22,
2011. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a month promotional variable supply price plan. Following enrollment, [redacted] was emailed
a copy of the Terms of Service for the natural gas account which additionally
outlined the variable supply price, including that it may be higher than his
local utility's supply rates. Finally, this
account was enrolled in the Energy Plus [redacted] rewards program As a
result, he received certain rewards benefits, including an initial bonus
amount, in the course of his enrollment based on his natural gas
purchases. To date, [redacted] has
earned points
Prior to
receiving the complaint, Energy Plus spoke with [redacted] on January 4,
2016. We reviewed the terms of the
enrollment, supply prices charged, and offered alternative supply price plans
available to him. During this call, [redacted] requested to cancel his account with Energy Plus. His request was processed immediately, and
his account will end service on February 24, 2016, as determined by his local
utility company, [redacted].
Upon
receiving his complaint, Energy Plus spoke with [redacted] on January 6,
2015. We reviewed the terms of
enrollment, supply prices charged, and confirmed the service end date on the
account. Lastly during this discussion, as a
show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. [redacted] accepted our
offer, and confirmed his complaint was resolveWe consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

To Whom It May Concern,
","sans-serif">Energy Plus received [redacted]'s complaint on October 2,
2015. The following outlines her enrollment, account status, and our
resolution
On November
2, 2011, [redacted]'s electricity account was enrolled online with Energy
Plus. During the enrollment, [redacted] was presented with all required disclosures, including the fact that
our product was for a variable supply price plan. Following the enrollment, [redacted] was emailed
a copy of the Terms of Service for her electricity account, which further
outlined the variable supply price, including that it may be higher than the
local utility company's supply rate Finally, [redacted]'s account was
enrolled in the Energy Plus Delta Airlines rewards program As a result,
she earned certain mileage benefits, including an initial bonus amount, in the
course of her enrollment based on her electricity purchases. To date, [redacted] has earned 28,miles
Prior to
receiving the complaint, Energy Plus spoke with [redacted], on February 15,
2012. We reviewed the terms of the
enrollment and supply prices charged.
During this call, [redacted] requested us to establish budget billing
for her account. We proposed an amount
for her supply portion, which she accepted.
Energy Plus spoke with [redacted] on February 15, 2013. We reviewed the terms of the enrollment,
supply prices charged, and discussed the budget billing for her account. [redacted] elected to remain a customer
with Energy Plus at that time. Energy
Plus spoke with [redacted] again on February 13, 2015. We again reviewed the terms of enrollment,
supply prices charged, and the aforementioned conversations. During this call, [redacted] requested to
cancel her account with Energy Plus. Her
request was processed immediately, and her account ended service on March 13,
2015, as determined by her local utility company, [redacted]
Energy Plus
received a complaint from [redacted] on September 29, which she had
filed with the Maryland Public Service CommissionEnergy Plus spoke with [redacted] in regards
to that complaint on September 29, 2015.
We reviewed the terms of her enrollment, supply prices charged, and confirmed
the service end date on the account. We
advised [redacted] that Energy Plus shows no record of any call placed to us
in requesting to cancel her account with us. Lastly during the conversation, as a show of
good will, we offered to issue a courtesy credit in the form of a check.
We believe this resolution was fair, since the Terms of Service clearly
indicate that her plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve her
complaint. [redacted] accepted our offer. Based on the resolution reached in that
conversation, we consider this mater closed
Please let
me know if you need additional information regarding this case
Sincerely,
Frank S[redacted]
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on August
13, 2015. The following outlines his enrollment, account status, and our
resolution
Mr
Martin's electricity account was enrolled over the phone for Energy Plus on April
16, 2014.
During the enrollment, [redacted] was presented with all required disclosures
including the fact that our product was for a month promotional variable
supply price plan. Following enrollment,
[redacted] was mailed a copy of the Terms of Service for the electricity
account which additionally outlined the variable supply price, including that it
may be higher than his local utility's supply rates Further, [redacted]'s account was enrolled in the Energy
Plus Cash Back rewards program As a result, he received certain benefits
during the course of his enrollment, including an initial bonus, based on his
electricity supply purchases. To date, [redacted] has
received $
Prior to
receiving the complaint, Energy Plus spoke with [redacted] on April 28, 2015. We reviewed the terms of his enrollment,
supply prices charged, and offered alternative supply price plans available to
him. During this conversation, the call
was disconnected. Lastly during that
conversation, as a show of good will, we offered to issue a courtesy credit in
the form of a check. While we were not obligated to offer a credit, we
did so in order to amicably resolve his concern. We believe this resolution was fair, since the
Terms of Service clearly indicate that his plan was for a variable supply
price. [redacted] accepted our offer and
agreed to remain a customer with Energy Plus under one of our alternative fixed
supply price plans. Energy Plus spoke
with [redacted] several times between the dates of May 28, and July 8,
2015. During these calls we reviewed the
aforementioned conversation, and [redacted] advised us that he did not receive
the check we had promised him. Energy
Plus investigated this, and found that the check had been cashed, we had sent
them to the address on file that he had requested, and the check included a
signature endorsing it as well
Upon
receiving his complaint, Energy Plus spoke with [redacted] on August 20,
2015. During this call, we reviewed the
terms of the enrollment, supply prices charged, and the aforementioned
conversation. Energy Plus advised [redacted] that our finance department was investigating the method the funds were
withdrawn and if they can determine a location, and would follow up once we had
a response. Energy Plus spoke with [redacted] on August 25, 2015. We reviewed
the results of our research, and advised we could not determine the location
that the original courtesy credit check was cashed, and therefore could not
confirm whether or not he had cashed the check as he was claiming he did
not. Lastly during that conversation, as
a show of good will, we offered to issue a smaller additional courtesy credit
in the form of a check, as we could not re-issue the previous check that was
sent to his address. While we were not obligated to offer a credit, we
did so in order to amicably resolve his concern. We believe this resolution was fair, since the
Terms of Service clearly indicate that his plan was for a variable supply
price. [redacted] accepted our
offer. We consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on June 10,
2015. The following outlines his enrollment, account status, and our
resolution
[redacted]'s electricity account was enrolled online for Energy Plus on May 29,
2011. During the enrollment, [redacted] was
presented with all required disclosures including the fact that our product was
for a variable supply price plan.
Following enrollment, [redacted] was emailed a copy of the Terms of
Service for the electricity account which additionally outlined the variable supply
price, including that it may be higher than his local utility's supply rates. Finally, [redacted]' account was enrolled in
the Energy Plus [redacted] rewards program As a result, he received
certain rewards benefits, including an initial bonus amount, in the course of his
enrollment based on his electricity purchases.
To date, [redacted] has earned 23,points
Prior to
receiving the complaint, Energy Plus spoke with [redacted] on December 12,
2011. We reviewed the terms of his
enrollment, supply prices charged, and offered alternative variable supply price
plans available for him. [redacted]
agreed to remain a customer with Energy Plus in one of our alternative variable
supply price plans. Energy Plus spoke
with [redacted] again on June 5, 2015.
We reviewed the terms of enrollment, supply prices charged, the
aforementioned conversation, and offered alternative fixed supply price plans
available to him. During that
conversation, [redacted] requested to cancel his account with Energy Plus. His request was processed immediately, and his
account ended service on Jun e11, 2015, as determined by his local utility
company, [redacted]. Lastly during that
conversation, as a show of good will, we offered to issue a courtesy credit in
the form of a check. While we were not obligated to offer a credit, we
did so in order to amicably resolve his concernWe believe this resolution was fair, since the
Terms of Service clearly indicate that his plan was for a variable supply
price. [redacted] declined our offer at
that time.
Upon
receiving his complaint, Energy Plus spoke with [redacted] on June 12,
2015. We reviewed the terms of his
enrollment and the aforementioned conversations. Additionally we offered to discuss a courtesy
credit in the form of a check, as a show of good will to amicably resolve his
concerns. [redacted] declined our offer
to discuss a good will resolution.
Should he change his mind, we will work to resolve the complaint. Until then, we consider this matter closed
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Market
Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

","sans-serif">To Whom It May Concern,
Energy Plus received [redacted]'s complaint on October 14,
2015. The following outlines his enrollment, account status, and our
resolution
[redacted]'s electricity and natural gas accounts were enrolled online with Energy
Plus on February 26, 2015. During the enrollment, [redacted]
was presented with all required disclosures including the fact that our products
were for month promotional variable supply price plans. Following enrollment, [redacted] was mailed a
copy of the Terms of Service for the electricity and natural gas accounts which
additionally outlined the variable supply prices, including that they may be
higher than his local utility's supply rates.
Finally, this accounts were enrolled in the Energy Plus [redacted] rewards
program As a result, he received certain rewards benefits, including an
initial bonus amount, in the course of his enrollment based on his electricity and
natural gas purchases. To date, [redacted]
has earned 15,points
Prior to
receiving the complaint, Energy Plus received an inbound cancelation request
from [redacted]'s Local electricity utility company, [redacted], and his account
is set to end service on November 9, 2015, as determined by [redacted]. Energy Plus spoke with [redacted] on October
12, 2015. We reviewed the terms of the
enrollment, supply prices charged, and confirmed the service end date on the
account. Additionally during this discussion,
as a show of good will, we offered to issue a courtesy credit in the form of a
check. We believe
this resolution was fair, since the Terms of Service clearly indicate that his
plan was for a variable supply price. While we were not
obligated to offer a credit, we did so in order to amicably resolve his
concerns. [redacted] accepted our offer and confirmed his
complaint is resolved. Lastly, [redacted]
agreed to keep is natural gas account open under one of our alternative
variable supply price plans.
Upon
receiving his complaint, Energy Plus attempted to speak with [redacted] on October
14, 2015. As this complaint was actually
filed on October 12, prior to [redacted] speaking with us, we left a message
asking him to contact us if he had additional concerns he wanted to discuss. Should he choose to return our calls, we will
work to resolve his complaint. Until
then, we consider this matter closed.
Please let me know if you need any
additional information regarding this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA [redacted]
###-###-####
(p)
###-###-#### (f)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I currently am on vacation since 7/1/15 and will not be back home until 7/14/15.  In the meantime,   I have made it clear both directly to Energy Plus over the phone and through the Revdex.com what an acceptable resolution to this matter should be.   I would like to [redacted] to respond in writing through this exchange what Energy Plus want to provide as an acceptable credit. My desired outcome is for Energy Plus Holdings to refund me the difference between the rate of .09 per kwh I was being charged originally vs the .16 per kwh that I have been charged for 2014 and 2015 YTD.  
[redacted] can reach me at ###-###-#### on or after July 14th.
Regards,
[redacted]

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I know it sounds like I'm trying to be hard to work with, but I decided I will reject the offer until I get a check in the mail. Once received, I will accept it. Both of the checks you said you would send didn't come anywhere close to the time frame you promised. The first time I called after a month and they said they would look into and get back. As previously stated, they didn't. That check never came. The other check was the same story accept that it came shortly after I gave the reminder call after a month of waiting. I hope you can understand why the only logical thing for me to do is to distrust your commitment that I'll get a check in 10-14 business days.
Regards,
[redacted]

To Whom It May Concern,   Energy Plus received [redacted]’s rejection to our complaint response on April 11, 2017. The following outlines our resolution.   Upon receiving this rejection, Energy Plus spoke with [redacted] on April 12, 2017.  We reviewed the terms of enrollment, supply prices charged, confirmed the service end date on the account, and that there was no early cancelation fee assessed to him.  We consider this matter closed.   Please let me know if you need additional information regarding this case.   Sincerely,   Frank S[redacted] 3711 Market Street, 10th Floor Philadelphia, PA 19104 ###-###-#### (p) ###-###-#### (f)  Tell us why here...

In light of recent conversations we have had
with [redacted], and based on his continued insistence that he had not received
the original courtesy credit check we sent to him, Energy Plus will issue a
courtesy credit to him in the amount of $344.20. This is the difference
between the amount of the initial check we sent that [redacted] claims he did
not receive ($446.22) and the additional courtesy credit check we sent in
response to the initial complaint we received from the Revdex.com
($102.02)This check will take 10-business days to process with our finance
team, and will be sent to the address of [redacted], Myerstown PA, [redacted]
While we understand [redacted]'s concerns and hopes this amicably resolves his
complaint, this will be the final exception we will be making on this case
Please let us know if you need anything else in regards to this complaint
Frank S[redacted]
Market Street, 10th Floor
Philadelphia,
PA
###-###-####
(p)
###-###-#### (f)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) Again, to summarize, Energy Plus Holdings started at a rate matching [redacted]'s variable rate.   They jacked the rate from 8 cents a kwh to 10.6 cents for the following month and then to 16.4 cents in ONE billing cycle.   A 60% increase in ONE BILLING cycle.  Since [redacted] did not send out bills for 4 months to their customers (do to an error on [redacted]'s part) this resulted in a 1145.04 bill at one time, of which 940.70 was Energy Plus Charge of DOUBLE [redacted]'s rate for a 4 month period.  [redacted]'s charge for that 4 month period would have been 470.35,  Energy Plus charged 470.35 OVER that amount.   Effectively DOUBLE.   There was no 30 day notice of this increase given whatsoever, since [redacted] sent this bill retroactive for 4 months.  Note this period covered the summer months, when energy usage is typically at peak for most customers.2) I spoke with a Vivian who agree to send a check for $229.44 refund, bringing the rate down to 12.4 cents for the period, STILL UNACCEPTABLE.   That check has not shown up.  A check for 18.00 showed up instead.  I have no desire to speak with Energy Plus as it generally takes 20 minutes to even get someone on the line.   I expect them to bring the rate down to 10.6 cents, which was the last bill received before the 4 month period bill, and issue a refund check for .   Since then I have received another bill at the 16.4 cents double rate which also needs to be adjusted to 10.6 cents.    That would be an acceptable resolution.   Energy Plus  may respond here with their proposed resolution.   I will be sending a copy of this response to [redacted] Airlines and the energy oversight commission in Maryland, where I will also be filing a complaint.3) I will consider this resolved when I have received a check for 332.68, and a refund adjusting the December bill to 10.6 cents a kwh hour as well.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]