E-Z Pass Virginia Reviews (23)
Dec 27, 2019
Re: Revdex.com Case # [redacted] On behalf of E-ZPass Vírginia, I would like to sincerely apologize for any inconvenience the patron has experienced during this processUnfortunately l am unable to find a record ¡n our system of the call mentioned in the complaintOur records do indicate that the vehicle in question did not pay the toll for using the road and the violation fees were assessed in accordance with Section 46.2-879.I of the Code of Virginia Again, I apologize for any inconvenienceIf either you or the patron have any additional questions or wish to discuss this further, please contact me directly at ###-###-#### or by email, [email protected] Kind Regards, [redacted] Customer Service Center Supervisor E-ZPass Virginia
Aug 19, 2019
I got hit with a toll and administration fee from July. I always pay at the cash booths. If I did not know a toll was missed how can they force me to pay a fine legally. I have paid the toll and fine but I will no longer do business in Virginia, it is no loss for me.
Jul 31, 2019
My satisfaction rating is less than one star but you didn't have that option to rate it as such. I am just venting as I believe whomever approved these tolls is a thief and dishonorable. Honest tax payers are having to pay ridiculous amounts of money for this. If I had my way to communicate to everyone NOT to pay their toll bills and no one paid...what could they do...take everyone's license away, put everyone in jail. All of these people deserve to be punished! God will handle that! If you can, try to avoid the tolls. Do not support this! It needs to stop!
I have been a customer since the 90s, and am still an active customer. I am now being summons to court for 6 toll violations totaling $10.50 that were unpaid from 2 years ago, when E-Z Pass was unable to replenish my account, due to insufficient funds when I was unemployed.
I am very distressed by my recent experience with EZPass! I went up to Philadelphia for Thanksgiving a few months ago, and my EZPass was apparently frozen but there was no indication of such (most toll booths no longer have gates or say "toll paid" on I-95) until I got to a bridge in Philly and it wouldn't let me through. I got back home (and emailed the other jurisdictions and have taken care of missed tolls that I was unaware of - on the way home, I went through cash gates and paid cash) and called to be told that (1) My account had been frozen because I hadn't used it for a while (! I don't have to on a daily basis but would sure like it available to me if I go to Reston or Philly), and (2) my transponder was 10 years old anyway and I needed a new one.
Re: Revdex.com Case # ***
This co. Customer Service is the worst. I have had an ez pass and paid thousands in tolls for years but did not get the updated transformer for 66. Was careful to have a passenger on the hov lane but got a violation. Called for an 8.50 credit but was denied. And the rep just paid the citation from my account when I tried to say I wanted an appeal! Really poor skills. Borders on fraud.
Watch out the Dulles Toll Road Main gate. The toll is $2.50 flat rate, but they took $7.50! I contacted so many times, but no explanation or credit from them after 1 month passed from my initial inquiry. The customer service just repeats "we are still researching...what more to research when $7.50 was taken for $2.50 toll gate. They can take whatever money they want from customers? They used to have much better service, it is terrible now.
Re: Revdex.com Case # [redacted]
On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience the patron has experienced during this process. The [redacted] and [redacted] are operated by private companies that are responsible for all tolling operations, including the issuance of unpaid tolls and toll...
I went through an EZ pass toll on the Greenway in Virginia today, and for some reason my EZ pass did not get read. I slowed down to almost a stop at the booth to see if it would read better, but it did not and with cars behind me, I had no way to back up and try again. I hoped that my license would be read and I would be sent a toll charge in the mail, but... a Virginia trooper pulled me over instead. I gave him my EZ pass and he said he confirmed that it was a current and valid account, but that I must not have held the EZ pass up correctly or early enough. I have never had an issue like this before, and now I have been issued a Loudon County Court summons. I don't mind paying the toll, but why do I have to go to court when I presented my EZ pass, but it just didn't read? Is there some way to see there was a glitch in the EZ pass reader?
l do understand that mistakes are made by both ezpass and the citizens. Bus as a citizen, driver and someone who goes through the tunnel daily, I know right ave wrong. If I don't have any money on my ezpass then I take the high rise bridge. If I chose to go through the tunnel knowing I don't have any money then I know I must pay that price. I also know that if I don't pay on time there is a late fee. It pisses me off that I pay my ezpass bill on time every time and others chose not and are let off the hook. It is not fair for those of us who pay like we are supposed to and others who use lame excuses get not to pay. We should get compensation for paying on time. Either there is a late fee or there isn't. I got into an argument with a friend of mine who bragged about not paying his bill and had most of it removed. If you are not going to make others pay the late fees, then give those who pay on time 80% of our money back also. I just watched a women go from a $9000 bill down to $1000. Really $8000 off. ridiculous. She knew what she was doing. Excuses, no remorse, could have gone around. B'S. Wavy 10 should be on the people who pays side.
I acquired an EZ Pass this year and felt it was a good thing to have. However, I had not a single clue that it would cost me over $40 to take the 495 around DC on a Friday in July 2017. I called to question this and they responded that they charge differently based on the day and time etc. etc. and that the full $40 was correct. This is absolutely a crime against drivers as there is no notification of these fees that I was aware of. Needless to say, I will NEVER EVER again travel that road and I am now fearful of anymore EZ Pass lanes that can do this without ever being aware of what is being charged.
For the second time now, since I owe the VA Ez-pass, I am unreasonably fined for toll access violation: my vehicle is registered, on random dates, as using the Dulles Toll Road w/out a transponder assigned. For almost an year now, I am commuting daily on Dulles Toll Road, using the same transponder, mounted on the same spot since 2014 ! And my CC is charged regularly w/out any problem. To clarify if the E-ZPass Virginia has issues w/ the license plate readers, or else, I tried in vain to call the customer service number. Since I had no luck w/ the phone, I contacted, via email the Violation Department, asking to do an investigation before requesting fines for supposed toll violations; the reply politely suggested to call the customer service number. Like the first time, to avoid ending up paying the late fees on top of the unjustified fine, I am going to make the payment. However, I would much appreciate a review on the matter. From what I've read, this happens way too often! I really feel that the toll authority should investigate why the transponders are not picked up sometimes, and commend a way to support customers filling disputes on this matter.
Review: My grandson was driving my car, which he has an ezpass on, in his name. Aparrently there were no funds on the ezpass, and he was/is going to add funds once he gets paid on Friday. At any rate. EzPassVa sent paper bills to my house because he is using my car, and I paid them. The actuall toll used were around $2.80 all together. The fees EzPassVa added onto it was over $30. This makes no sence. Myself or my grandson should be able to pay the actual toll. Which he is going to your office on Friday to add funds on the ezpass he has. How come There are so much fees when He has his Ezpass on the car... There was even 30 days given for him to pay it. This happened on June 10th.Desired Settlement: I want the extra fees I paid refunded to me. As Its not his nor my fault your scanners and cameras did not pick up his ezpass, which your office on [redacted] turnpike installed themselves. I understand the tolls need to be and should be paid. But the fines are extremely high to begin with, and not warranted here, when he planned to go by your office and pay it once he got paid on Friday.
Review: My husband and I purchased an ez pass Account # [redacted] when it was first implemented in Virginia because my husband commutes from Dumfries to Washington DC. The 495 lanes which is the company that bills ez pass starting sending me letters regarding the non payment from EZ pass, but when I called ez pass they said that it was because my credit card had expired, I went ahead and changed and added 2 more credit cards to 495 Lanes could get their money, however, as it turns out ez pass did not pay them further they were many trips which were refused by EZpass because my balance according to them felt below the charge, but my cards are due to replinish automatically eveytime the amount falls short. This is something that has continued even after the two cards were added to the account. Now 495 lanes is charging me $2500 for 69 dollars worth of tows because they keep adding penalties, I have tried without success to have the two companies talk to each other so that they can see it was not my fault or my intention not to pay the toll as it should be paid automatically through ez pass but they refuse to listen. However, it is interesting to notice that none of the trips which 495 lanes are charging for are included in my ledger for ez pass further many of the dates given by 495 lanes there was enough money in the account to pay the toll. Now 495 lanes wants me to pay 1200 to them to settle the matter. The situation got so bad I stop using my account all together until this matter is handled.Desired Settlement: I would like for ez pass to settle this matter with 495 and clear my account of any charges as they were responsible for making the payment but refuse.
Review: I called last week because I was unable to get into my account online. In order to reset the password, I either have to call the toll free number or know my account number. I don't know my account number by heart. I called in and the lady was having difficulties with her computer. She started by trying to update my profile. After about 20 minutes, she said that her computer wasn't working and asked for me to call back. I wasn't trying to do that, I just asked her to reset my password. She couldn't do that. So I sent an email from the website regarding the same situation.
Review: I used Dulles toll road with a Maryland EZ-Pass. For some reason, transponder was not picked while I am entering the toll road (but got picked while exiting). I received an toll violation notice which asks for $12.50 administration fee. I tried to dispute online, but Virginia system doesn't recognize/linked to Marylan EZ-Pass system. I tried to dispute over the phone but I was told that I have to mail several documents so that they can verify that I have Maryland EZ-Pass with no outstanding charges.
Review: On August 4th I contacted E-Z Pass Virginia after purchasing two new cars. I explained that I had updated my online account and needed 4 new velcro pieces for the back of my E-Z Passes. I tried regular velcro and it would not hold them to the windshield. I was very clear in expressing I need enough for 2 E-Z Passes which would be a total of 4 pieces. It took several days to get a reply and finally once I did I was told I was being sent "a set" of velcro fasteners. Just to be sure I replied and said I needed enough for 2 E-Z passes. Today I arrived home on August 12th and in the mail was a plain white envelope from E-Z Pass with ONE SINGE velcro fastener enclosed. It was insulting. ONE fastener isn't enough to hold up ONE E-Z pass, I could forget about using it for 2 cars.
Review: After losing a credit card that was linked to my EZ pass account. My account did not auto-fill the credit as needed.