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E-Z Pass Virginia

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E-Z Pass Virginia Reviews (23)

Review: I was charged to fee from ezpass unfairly, I called customer service on two occasions because I passed through tolls by mistake. The customer agent told me nothing showing in the system and that if something did ithe will be sure to call me and I gave him my information. so I never received a call, maybe two-three weeks after that I get this ridiliuous fee saying I owe two violations. I called the agents and kept saying email customer service there were no help I emailed them what happen finally after a month of actually emailing them saying oh you don't evidence so you have to pay the fee. This is horrid customer service and was very digusted on how they handle my complaint.Desired Settlement: TO remove that fee and alloq me to pay what I rightly owe.

Business

Response:

Re: Revdex.com Case # [redacted]

On behalf of E-ZPass Vírginia, I would like to sincerely apologize for any inconvenience the patron has

experienced during this process. Unfortunately l am unable to find a record ¡n our system of the call

mentioned in the complaint. Our records do indicate that the vehicle in question did not pay the toll for

using the road and the violation fees were assessed in accordance with Section 46.2-879.I of the Code

of Virginia.

Again, I apologize for any inconvenience. If either you or the patron have any additional questions or

wish to discuss this further, please contact me directly at ###-###-#### or by email,

[email protected]

Kind Regards,

Customer Service Center Supervisor

E-ZPass Virginia

Review: I am not an EZ-pass customer and I always pay tolls whenever I use the Dulles Greenway toll road. I was driving my mom's car at the time and I was on my way to the toll exit. Once upon arrival, there was a service truck stopped infront of the "FULL SERVICE" lane which I always use to pay and go through. The lane was shutdown and on top of that the 2nd lane next to me was also shut down as well. I had to use the 3rd lane which was only for ez-pass customers to drive through and of course this all happened during traffic hour. I had sent a dispute to the EZ-pass violation processing center and I had found out that they rejected my dispute. I don't know why but honestly, at the time how could I have gone through the toll while both lane 1 and lane 2 were down. I obviously had to take lane 3 and I had money to pay to go through Lane 1 to pay. How could they still charge me when they I wasn't even able to pay at the time.

This is an unethical collection that they're doing and I went ahead and paid them as the upcoming payment date is 9/3/2014 and it would take awhile for them to even receive some sort of complaint and so I am filing report.Desired Settlement: I want full-refund of the payment.

Business

Response:

Re: Revdex.com Case # [redacted]

On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience the patron has

experienced during this process. Our records indicate that the vehicle in question did not pay the toll

for using the road; the violation fees were assessed in accordance with Section 46.2-819.1 of the Code

of Virginia. We have checked with the toll facility and all lanes were open and operational at the time of

the violation. As such, we are unable to grant a refund to the patron as requested in the complaint.

Again, I apologize for any inconvenience. If either you or the patron have any additional questions or

wish to discuss this further, please contact me directly at ###-###-#### or by email.

Kind Regards,

Customer Service Center Supervisor

E-ZPass Virglnia

Clifton Forge, VA

Phone: ###-###-#### Fax: ###-###-####

Review: On several occasions, when I charge up my EZ Pass account on their web sites, it would show a status of confirmed. Over a month later I would receive bills from [redacted] and [redacted] with the full toll charge instead of the EZ Pass rate and a few days later I would receive a bill that I am over 30 days delinquent with 20 dollar administrative fees tacked onto the tolls. So the first problem here is I did not know that my card was not charged because the EZ Pass web site stated it was good. Because my account had no funds because of this, they would send it over to the two other entities ([redacted] and [redacted]) late. These two entities try to play off of VA state code 46.2-819.3:1 and start the 30 day clock when I drove through the tube or bridge instead of 30 days from when they received notice. Then they mail the invoice late so they can enact the VA code and send me a second one two weeks later with additional charges (one comes from Houston Texas which is unrealistic and unfair). Do you see what they are doing to obtain a higher profit margin from the commuters? I called all three trying to figure out what happened and what to do and all they told me was sorry, call the other one. When I finally told [redacted] I was filing official complaints to the state about their practices, they told me to open a complaint with them which I have before when they charged me tolls when I was underway on a ship when the system never charged anyone so they manually pushed charges? They profit off the militaries use of these facilities because we are forced to cross them to get to work or the hospital or [redacted] the ship yard and not by choice. Can someone please help me with this because this practice is highly unethical and no transit system should attempt to obtain a profit similar to a credit card or membership based business! I know many military and DoD employees who constantly are getting [redacted] with this and just paying the fee.Desired Settlement: I want a refund of those extra charges which is well over 100 dollars and I want them to audit my account and throw out any manually pushed charges since tolling started. I also want a letter stating any correction or refund from all three entities with an apology for future filing and reference. Let it be known to them that if they do not comply and do their diligence to fix the problem, I will write a letter to the VA state governor, my state rep, and lodge a complaint to DOT since they receive some sort of federal funds to aid their work. Then I will notify WAVY 10. Tired of getting ripped for having to drive to work.

Business

Response:

On behalf of E-ZPass Virginia, I would like to sincerely apologize for any inconvenience the patron has experienced during this process. The [redacted] and [redacted] are operated by private companies that are responsible for all tolling operations, including the issuance of unpaid tolls and toll violation notices. The Virginia E-Z Pass Customer Service Center processes E-Z Pass electronic toll transactions for the [redacted] and [redacted]. Per the Customer Service Agreement, it is the customer’s responsibility to manage and maintain a positive balance on their account. As a courtesy, E-Z Pass VA issues email notifications when an account goes into insufficient funds. This subject account went into insufficient funds on 10/17/2014 in which a courtesy email notification was sent that same day. The account was not replenished until 10/29/2014 and it was during the period that the account balance was insufficient that the unpaid tolls occurred. The toll facilities records do indicate that the vehicle in question did not pay the toll for using the road and violation fees were assessed in accordance with Section 46.2-819.3:1 of the Code of Virginia. Unfortunately we are unable to grant a refund to patron as requested in complaint.Again, I apologize for any inconvenience. If either you or the patron have any additional questions or wish to discuss this further, please contact me directly at ###-###-#### or by email, [redacted]. Kind Regards,[redacted]

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Description: BOOTHS-TOLL, PARKING, ETC.

Address: P.O. Box 1234, Clifton Forge, Virginia, United States, 24422

Phone:

+1 (877) 762-7824
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Website:

www.ezpassva.com


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