E-Z Rent-A-Car, LLC

I barely review businesses, but I feel I need to warn unsuspecting victims in this case. The customer service is horrible. The reps are not very helpful and rude. They provide contradicting information to customers as well.

I rent cars when I travel and this is the first time I used EZ. This is also the first time the low tire pressure warning turned on and the car did not come with a full tank of gas. This shows that they do not maintain their cars like reputable car rental companies are expected to.

Contrary to what I was told by the rep at the LAX office, a $200 hold was placed on my Credit Card and they would not provide authorization to my credit card company to release the hold. This charge is more than 20% of my overall credit limit which can negatively affect my credit score. I spoke with a manager (I think her name is P[redacted] or something similar). She was rude and disrespectful and later hung up on me.

Horrible experience overall.

Rent at your own risk!

Reserved a car weeks ago just to learn when I picked up my car at the pick up time that they overbooked and had no car for me. E-Z agent told me I would get a car from another company that would match my rate. But when the other company found out they had no car that would match "E-Z Rent-A-Car" agent (that [redacted] used for my booking) refused to make it right for me like airlines would when they overbooked. E-Z agent asked me to pay a higher price at the other company if I want to have a car, and suggested that alternatively I could wait 3 hours for a possible car return. [redacted] So, RENT CARS from [redacted] and "E-Z Rent-A-Car" AT YOUR OWN RISK! They did not tell you this upfront until you found out the hard way. You don't know if you would get a car as they overbook to secure their revenue AT YOUR RISK AND EXPENSE. What if other companies that they send their customers to in similar situation happen to be out of cars? I wouid have been stranded in a new city or force to book a car from other company on the spot at a very high price. I ended up paying the extra out of my pocket as I had no choice. [redacted] WATCH OUT [redacted] and "E-Z Rent-A-Car" [redacted]. P.S. My "E-Z Rent-A-Car" confirmation # is [redacted]

I recently rented a car from EZ Car Rental because it was the best offer I could find. For an 11 day agreement (picked up at Austin Airport) the cost would be a little over $500.00. In addition I obtained liability insurance for an additional $120.00 with the booking company. When I arrived to pick up my car I was received with an "you've arrived late, we don't have your car". Of course they had other cars to offer but that would be nearly $200 more! Of the several cars (around 5) they offered 3 had expired tags! So of course the more expensive ones were available for about $500 more. On top of this they said I had to get additional insurance because what I had purchased wouldn't be enough if I got into a serious accident and totaled the car or another. I was badgered and felt coerced to purchase addtional insurance and pay extra for a crappy car (Kia) and ended paying $1044.00!!!!!! Double the original cost and more than the 2 round trip tickets I bought!
EZ uses scare tactics, takes advantage of customers who have been travelling for more than 12 hours and are exhausted and have a lousy selection of cars, most with expired tags, dirty and banged up. I will NEVER us EZ or Advantage again (and I travel several times a year) no matter how good the offer is.

They gave me car with a bad tire. the car blew a tire on the highway when I was travelling 5am in the morning. Had to cancel work for that day. when I went back it took them 3 hours to resolve this issue. The customer service sucks they tell you one thing today you come back tomorrow and is something different. I rather pay more to rent a car than get sy service.
I got contacted by corporate and the manager said he had taken care of that and they are are refunding money $23.22 which was very corny only to get a message from EZ rentals asking me to pay. "My name is Mariana and I will be the agent assisting you with claim[redacted] There seems to have been some damages on the vehicle returned to us.
DAMAGE: FLAT TIRE
Estimate of damage: $114.95
However I may reduce this balance, but we need to have this close before we send this to COLLECTIONS.

STAY AWAY FROM THEM

I rented from E-Z Rent-A-Car on a trip to Ft. Lauderdale not long ago and upon arrival I was asked for proof of insurance which I gladly called my current provider and got the information faxed to them. In addition to my current insurance I had purchased insurance for that specific trip and car rental through the website I rented. When at the desk to my surprise I was told by the agent that the insurance I had obtained at the time of purchase would not be accepted. Leading me to purchase another insurance policy through them for the rental. I ended paying twice for insurance during this trip and the company has not done anything to make this right, even after multiple attempts to contact them. They responded to one email but never addressed the situation regarding the insurance payments. They dismissed my complaint and did not try to correct the situation.

I'm a first-time renter from easy rental. I was not aware of the extra scrutiny for Florida residents. Since I do not have full coverage on my existing vehicles I was charged an extra hundred dollars to rent the car. Considering this is nowhere listed on the website of the extra charge for an expedient which I rented from I was in for quite a surprise when I pick up my vehicle. Are you and had to call my insurance company in front of them to check my insurance before they would even allow me to have a car. I am insanely dissatisfied with leaving with an extra hundred dollars put on my rental cost

I rented a car through E-Z rent a car and went through [redacted] in Washington DC at the Reagan airport. I am used to someone checking out the car with me, but they didn't do that. I checked out the car, but didn't see anyting. I drove out of the lot and within seconds the car was dragging something underneath the front bumper which made a terrible loud sound. At this point I was driving 5 mph, from the very beginning. I turned around and drove back into the lot. The manager said, I damaged the splash guard and they would have to take it into the shop to check it out underneath to look for further damages. I told them that I didn't do this, that I drove 5mph and never hit anything and was back within 5 minutes. I got a different car. two weeks later, I get an email to pay $1253 or to send my insurance information.

I had a great experience with my whole rental process until I returned a vehicle on 7/6/15. I rented a white Toyota Sienna and it was a nice clean vehicle and the staff was friendly and helpful on the day of checkout. I live in colorado spings and my rep was informative and let me know about the 150/day mileage limit and other info that I was unaware of. For the duration of the rental, I had the keys to the Sienna attached to a 2 inch blue hook ring, along with the smart key to my personal vehicle. My wife and I drove her car back home to Colorado Springs and I then realized that I left the key to my personal car hooked to the bright blue key ring in the ignition of the vehicle we had just rented. I called back and the staff stated that the vehicle was still on the lot and placed me on hold to look. Two different men came back to say they would check. One told me that he did not see the ring. I realize this may be a matter of my word verses his, but I find it disturbing because I

PLEASE save yourself a ton of aggravation and DO NOT rent from this company. I have tried them twice and both times I was charged double or triple what I was quoted when I made my reservation online. They do not explain charges when you pick up your car and you end up with a huge bill in the end. I have been calling customer service for over 2 weeks now about my issues and they keep telling me their submitting things for refunds but nothing has been resolved. I have called them 6 times, emailed them and spoken with a manager. Their standard response is "someone will get back to you within 48 hours" but I have yet to get even 1 call or response. HORRIBLE CUSTOMER SERVICE. As a last resort I've had to call my credit card company and dispute the charge morning to find out the car was never entered into the system as returned and I was being charged another day. I spoke with a very nice woman would told me she would speak with upper management to try and get my issues resolved and would call me back within 48 hours. She never called me back. I have called customer service 6 times, spoken with a supervisor and emailed them a copy of paperwork they requested. I have yet to get my issues resolved and have NEVER gotten a call back from any of the people who I've dealt with, not once despite everyone telling me I'll hear from them "within 48 hours". I am quite disappointed, I've had no issues with the cars but I will NEVER rent from this company again. I've now had to resort to calling my credit card company to dispute the charges

I rented a car from [redacted] (affiliated with E-Z) in Fort Myers on March 25 2016. I told the clerk repeatedly that I did NOT want the collision coverage. She presented me with a tablet screen to initial my choices, and I did so on multiple lines. She never printed out a summary with highlights of additional charges (the insurance) and I did not "catch" the extra $600 charge until we had turned the car back in 3 weeks later when our credit card was charged. Either the clerk made a mistake or this was a scam to get her more $ as she got a portion of that additional charge. All attempts at getting this charge removed have failed (I talked to numerous employees). No one there was able to show me the highlighted summary that the clerk supposedly reviewed with me.

I have rented a car online and paid in full when I went to pick it up from jax airport road the girl" Jolene " asked to block some money from my CC, I said ok, then asked for insurance , so I provided her with my insurance that was created 2 weeks ago, she put ristiction on mileage, blabla I was there for over an hire , while waiting to get a complete attention when she service client after another, finally she managed to make me not wanting the car and just got nothing but high blood pressure from such a behavior. I also have a very clean driving record, never got a ticket or been into an accident and holding a class A CDL
Will never deal with E-Z car rental again

I have rented from E-Z many times. I picked up a full size car at the Orlando airport on 1/10/16 with a scheduled return on 1/15/16. When I got in the car there was an unavoidable smell from someone smoking a pipe or vape. Since I have allergies I returned to the rental agent who stated she didn't notice anything when the car was returned. She said she only had a compact (which wasn't large enough for my party) and she would note the issue so I wouldn't be responsible and I would be fine. I said no I wouldn't be fine I have allergies. She just sat there and looked at me. I asked what were my options and she said call later and see if they have a replacement. There were may other cars in the lot she could have swapped the car but I am sure she knew she would have this problem again later so she did nothing for me. I returned to the car and I also noticed the windows were covered in film from the smoke as well. I returned to her and tried to get the smaller car and was told it wasn't available and I would have to wait until a car was returned but she just processed a lot of cars and it may be a long wait until a car is available. Well to no surprise later I had to call reservations as they do not have a phone number to call for problems. I was transferred to the person who was supposed to handle these type of problems and I was put into voicemail and NEVER received a return call. I had to drive a smelly car with the windows down all week and had to deal with the health issues with this all week. I really didn't want to ride in the car but I had no choice. E-Z LOST A CUSTOMER FOR LIFE AS I WOULD NEVER RENT FROM THEM AGAIN. I couldn't wait to return home from my trip and wash everything that was in the car.

I assumed that E-Z car was a business that took customer service seriously but I found out that is not the case. I rented a car in Las Vegas an upon return, my husband left his cell phone in the car. As soon as we arrived at the airport via the E-Z car shuttle I started calling to get the phone returned. After about 8 calls and no return call we started calling the phone. I am sure by mistake the phone was answered and I listened to the rental clerks doing their business and typing on the computer. I could then track the phone to guess where..... E-Z Car Rental... After about 2 minutes the mistake was realized and the phone was turned off. I have since called several more times and once again no returned call. I then called first thing in the morning and finally got someone of the phone. The very rude man said he would check lost and found and was off the phone for maybe 15 seconds and returns to the call and stated that they didn't have the phone., I told him I tracked the phone there and he said he would have a manager call me. Well, no calls were ever returned and the phone was never returned. I would not accuse anyone if I were not certain.... but I am certain the one of the employees of the Las Vegas Agency is a thief and rather than do the right thing they kept the phone for themselves. The phone had very important medical information regarding my husband and we should not have to worry about a business stealing a phone. E-Z car has shown to be a business that cannot be trusted and everyone should take their business to someone that deserves it.

The worst company ever. I booked a car in October for our trip in December. I received the conformation email. I had sent and email to reservations just to be sure on my total because on the conformation it said estimated total $163.67. I wanted to be sure that when I got the counter it wouldn't be $300 because of my age or any hidden fees. So I sent the email stating I was just emailing to check on my total would be so I would be prepared on what I would be spending. They emailed me about staying that it would be $167.67, unless I added on any extra's when I got the counter. When you book on the website it asks for your age, I put in 21-25 since I am 23 and then it readjusts the prices for your age. I printed the email out from them just incase I had any trouble at the counter when I arrived. We arrived in Orlando and had to wait in the line for about 45 minutes before we even got to the counter, I finally get to the counter and give them my reservations, license and credit card. He asks us what car to choose from I just tell him the smallest is fine. Then he tells me its going to be $444.83. I am in complete shock, he tells me its $20 a day because I'm 23 years old. I pull out the emails and show him that I sent one asking if this was going to happen and they ensured me it wouldn't, I also explain when you book the reservation it asks for your age and adjusts the price. The second he realized I was no longer happy, Mohamed became extremely rude to us. He tells me that the email doesn't mean anything and this is the price. Its not 10:00 at night, we have no real choice since its near christmas and everything is going to be this price now since we don't have a reservation. We get to the car and it looks like it hasn't been washed in months, I couldn't even see out of the window it was so dirty, it had a scratch on every single corner of the thing. I tried to forget about it till we got back and just enjoy my vacation but it was hard since the rental car ended up costing me $300 more than I was expecting to pay, We return the car and I get the final bill and realize we got charged $80 for an upgrade. I can't even believe it, as far as I saw it we got the crappiest car out there. I have tried to contact them 3 times since and not a single person has responded to me. I can't believe the rip off!

I have had a very negative experience with this company. Not only was the car I was stuck with old and in need of repair at full charge midsize level (2009 approx. Chevy Impala), but I was informed I would get a receipt for total charges via email--this has not occurred. I returned the vehicle on 11/5/2015, and today is 11/18. I think that is enough time to produce a receipt. I was recently charged 24.90 for tolls to my credit card, after I already paid $27.96 for the EZ toll. So I went through maybe 3 or 4 standard tolls---they were not $5 per toll! So I pay for the toll pass, and then pay a completely unknown extra charge for the tolls separately? What is the point of getting the toll pass exactly? I have been on hold with the Miami airport office for 22 minutes, and have not spoken to even one person. It was immediately put on hold without a single word!! What kind of customer service is this? The worst kind, that is what it is. Shame on this business for it's behavior.

I was traveling with my 2 small children and my 87 year old grandmother and we rented a car from the Atlanta Airport on January 13, 2016. I waited over 20 minutes in line only to wait another 20 minutes at the counter to be treated rudely by the people working there. That should have been the red flag and we should have just gone to a different car rental agency.
The gentleman checking us in told me that I had to purchase the insurance coverage at $24.99 a day (total of $124.95 for 5 days). I informed him that I have full coverage with [redacted] and provided my insurance card and he refused to look at it and told me that it would not cover any damage to a third party vehicle. I have never been required to purchase the insurance from any other car rental company and I tried to explain that to him and he refused to listen. He told me it was required.
Once we finally got to our rental car, the vehicle would not go into reverse with out putting the gas pedal all the way to the floor, so we had to wait for the service guy to come look at it. He tried to tell me that happens when it cold (it was 40 degrees that morning and I am from Cleveland, Ohio, 40 is far from cold) and the car just needed to warm up. We were delayed roughly 2 1/2 hours after the wait at the counter and waiting for the service tech to look at the car.
We checked the vehicle over before we left, however once we drove the vehicle in sunlight we noticed how dirty the car was. There were dried up spills on the passenger side & driver side door, there were hand prints all over the back window along with a large wad of human hair in the drivers side door pocket that was not noticeable when we were picking the vehicle up in the dark parking garage of the airport. I have photos of this, it was filthy and disgusting.
Once we arrived at our destination I reviewed the rental contract regarding the additional insurance coverage the person at the counter told me that was required, I contacted my insurance agent and was told that I was completed covered and did not require the additional coverage. I called EZ Car Rental to discuss having the additional $124.95 refunded on the evening of January 13 and the morning of January 14 and did not receive a call back. On January 15th I emailed the address on the contract and finally received a call back from a person only to be told there is nothing they can do and that I would have to call back the following Monday and talk to the manager Dave. I have left messages for David and have yet to receive a phone call back. I am more then disappointed and I would never rent from this company again. I wish I would have read the other complaints regarding this company before I rented from them. This has been a lesson learned.