Eagle Financial Services, Inc.

We appreciate [redacted] willingness to re-engage with Eagle and make good on her financial obligations with us.   Attached is the full payment history for [redacted] loan with Eagle.  If she wishes to have the balance reported as $0 on her credit bureau, the balance owed is $554.92.  The [redacted] may be willing to accept partial payments in lieu of a lump sum payment, but we would still need the full balance paid before it could be reported that way.   They can be reached at 440-663-0070 to discuss payment arrangements.If [redacted] has any data to support anything contrary to this attached payment history, we would be willing to review such data; otherwise, it is requested Revdex.com close out this very tangible complaint and consumer rejection.Sincerely, [redacted]Director of Operations

Dear [redacted]   We are in receipt of your inquiry made through the Revdex.com. We appreciate your input and have investigated your situation. While we strive to make the lending process simple, we must prudently gather information and data prior to any loan approval. This...

was part of your loan application process as well. Our branch assures us they were able to handle your application and, in fact, looked forward to developing a customer relationship with you. We apologize for any confusion. Because loan approvals and terms are private, we would ask that you contact Mrs. [redacted] for further discussion.   Regards,   Eagle

Dear [redacted], We are in receipt of a complaint filed by [redacted] ID #[redacted]. It is our pleasure to assist in resolving this matter. Although we did not receive verification of fees, as a courtesy, we are mailing the customer the check he requested as a refund of NSF fees. In addition,...

we have clarified the date of payment going forward.  Regards, Jarod S[redacted]Eagle Financial Services, Inc.

We are in receipt of your post and would like to address your concerns. Because you have an attorney, we will communicate through your counsel. We have left messages to call with her and look forward to speaking.

Dear [redacted], We truly appreciate your feedback. As a courtesy to you, we are stopping all actions. With your privacy in mind, we will be happy to speak with you directly about this matter. Please feel free to send your phone number to us at [email protected].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for your inquiry. We take customer concerns seriously and hope to help you. While your account was paid off in early November, it seems that you have questions about how payments were applied and/or the status of a lien on your vehicle. These are detailed questions that must be addressed with our local Manager. We have made him aware of your inquiry and he is ready to assist you. His name is [redacted] and his number is [redacted]. Thank you for your prior business and we wish you the best. Sincerely, [redacted]

Dear [redacted]:   Thank you for your follow-up email inquiry. As stated in our prior response, we found no substantiation of your claims. Our manager, [redacted], was involved in our investigation. While you continue to request that we return your checks, we would again point out that we did not receive them. Finally, we would are happy to service your account from our Covington location and have already begun doing so.   Regards,   [redacted]

[redacted] Re: [redacted]Consumer Complaint I.D. No. [redacted]  Dear Sir or Madam:  Thank you for forwarding Ms....

[redacted]’s complaint to us. Although we get very few customer complaints, we take any complaint seriously and work hard to resolve all disputes.  We have carefully reviewed the allegations of Ms. [redacted] regarding name calling, harassment, and intimidation. We have been unable to substantiate her allegations. Our employees are trained to provide polite, courteous, and professional customer service. The employee cited by Ms. [redacted] is a long term employee with us and has a history of acting in a professional and friendly manner.   Ms. [redacted] has asked for us to waive certain late fees, and for any future contact with her to be made from our Covington, Kentucky office.   In order to accommodate Ms. [redacted], we are willing to remove $46.32 of late fees charged to Ms. [redacted]’s account, with all future contact being made by our Covington, Kentucky office. With regard to her request that we return two checks mailed to us, we never received those checks and therefore, have nothing to return.   Again, we appreciate the opportunity to address Ms. [redacted]’s complaint. If Ms. [redacted] has any questions about her account, she may contact Covington store manager [redacted].   Sincerely,  _______________________[redacted]

Thank
you for reaching out to us. We are sorry for your loss. Unfortunately, the
questions here are complicated and privacy requires us to discuss them with you
in person. Please contact the Manager of our Englewood location at 937-836-1400
to discuss a satisfactory resolution.

Dear Mr. [redacted],   Thank you for your inquiry. We take customer concerns seriously and hope to help you. While your account was paid off in early November, it seems that you have questions about how payments were applied and/or the status of a lien on your vehicle. These are detailed questions...

that must be addressed with our local Manager. We have made him aware of your inquiry and he is ready to assist you. His name is [redacted] and his number is ___________. Thank you for your prior business and we wish you the best.   Sincerely,   [redacted]

Dear [redacted], Thank you for your comments. We would like to find a way to help you. Due to the complicated nature of your inquiry, we would prefer to speak with you directly to better discuss options. Our local manager, [redacted], can handle this for you. Please contact him at...

[redacted]. We look forward to hearing from you.”

Dear Ms. [redacted],   Thank you for your inquiry. We are happy to help resolve any outstanding issues. Unfortunately, we have been unable to contact you. In conjunction with our corporate office, our Regional Manager, Mr. [redacted], has tried to contact you several times without success. To clear up...

some confusion about your coverages and address your other questions, you will need to contact him at 440-[redacted]. Unfortunately, due to the subject matter and misapprehension of critical details, we cannot assist you further without speaking directly.   Best regards,   Eagle

Hello, As o 12/8/2015, it has been confirmed that the title for the car has been received by [redacted]. It seems that there was a delay with the [redacted] between the time that the title was mailed and the time the title was delivered. [redacted], we extend our sincerest apologies for the delay....

Thank you.

I have spoken to eagle finance and we came to an agreement. My payments are now more affordable and my insurance money was returned. Eagle finance helped me once they fully understood my problem. No further action is required.

Revdex.com:i did receive one phone call from the local branch manager, it seemed sincere, but was still a sales pitch to elicit an application. I am at no point now, nor will I be interested in doing business with eagle, this matter can be considered closed as I do not feet that they have cared about my experience since I never received a call from anyone outside of the local branch where I felt mistreated. Please do not contact me further. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]

Dear Lisa Ryan,Thank you for your recent inquiry. We understand our customers often face difficulties and strive to work toward amicable solutions. Due to privacy concerns, if you wish to discuss specific ways to handle your account and your situation, you need to speak directly to our Manager [redacted]...

[redacted].Regards, [redacted]