Eagle Lines Moving & Storage

Hello Mrs [redacted] needs to contact the claim dept at [redacted] to file her claim for any broken item The claim deptwill offer compensation if needed based on the coverage Mrs*** choose for the move which in this case is basic coverage of cents per pound on the contract I asked Mrs*** to forward me photos of the broken items but I received only blurry ones that didn't really show any damage The claim dept will need the photos regardless in order to process the claim Please contact the claim deptsoon

Dear [redacted] You say that "There was no Mr [redacted] at the pickup property"?? What are you talking about?There was a person there who open the door, sign the contract, instructed the movers of which items to load while communicating with you through texts and signed at the end the inventory list confirming the shipping loadThree movers on record will testify to thatAre you denying it? I truly don't understand this.The foreman on this move has a years experience at this jobHe is very good at following instructions from the customer which is what he did that day.If there was no one there (as you're now stating) then the movers wouldn't have picked up any items that dayNone of the claims you're bringing up make any sense to be honest.You hired us to ship items from MA to CA and we didAll the items on the inventory list that were picked up at MAwe did that! All the items that were picked up were delivered in CAIt is not our fault if we were instructed to ship different items by your representative at the pickup locationAre you also denying that he communicated with you over texts during the pickup? Sorry, but I don't understand why everything we did is suddenly all wrong and badBecause, I think we did a good job shipping the assigned items to CA.if this goes legal we will subpoena you and Mr [redacted] to be on record denying texting each other and that now "he wasn't there" suddenlyThanks for the businessBut, no further credits will be issued

Check was mailed to youYou just have no patience to wait for our next cycle of checksYou can call the office with inquiry and dateBut to file complaint for this is crapOur office always took your calls or emails regardless the volume of them.You recieved delivery in [redacted] promptly and besides the incident with the sprinkler you got good serviceSo please get some perspectiveThere is no indication for the blankets on our contractMaybe you make this up I have no ideaYou only mentioned it after we left the delivery in [redacted] and even has the audacity to blame us for this.it's ridiculous in my opinionI am sick that you're using this company as a punching bag for your crapEnough!

The issue is still under investigation but it doesn't appear that we caused the damage We only brought in items into this room a mattress and a box spring that were wrappedThe customer even acknowledge that bringing these items didn't cause that It's probably a pre existing damage that this customer is trying to place on our company and it's unlawful in my opinion This damage is not our responsibility

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I am the one who is a liar, really? You said you were sending a check, and week later after nothing arrived I emailed asking where it wasyou never replied so here we areWhen you claim your a professional company then you should act like itWhen you say your sending something and then nothing arrives, then who is the liar?? IF you sent the check you should of responded to my email or acted professional saying it was sent Regards, [redacted]

We did not cause this damageThe movers are also stating that they didn't do it.
Nothing that we moved into that room caused thisWe can't take responsibility for something we didn't doThis is not fair
That floor was not newIt's probably a pre existing damage that the *** *** is trying to drop on us
We will not cover for this claim

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
The damage to the floor was not present prior to the movers entering the room The contents or what they moved into the room are irrelevant The facts are that Eagles Lines movers severely scratched up the hardwood floors in the master bedroom during the move and the damage needs to be repaired
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
The damage was not done prior to the movers entering the room While they denied causing the damage, they even admitted that a rock stuck to the bottom of there boots could have caused the damage to the floors The reality which Eagle Lines is failing to comprehend is that there was no damage to the floors before their movers entered the room What contents they had brought into the room doesn't matter
I fully expect Eagle Lines to pay for the damages their movers caused to the hardwood floors
Regards,

Check was mailedCustomer is lying

To Whom it May ConcernWe don't think that this complaint reflects the true events of what happened. Mrs*** distorted the facts on this case to her convenience although other things took placeThe cost of the move was bind to the list of items provided by the customerWhen the actual
list changes so does the cost may varies. The customer provided us with a list of items to be picked up since she wasn't presentCustomer was at the time in CAThe tenant at the apt under the name *** opened the door, signed the contract and begun indicating the crew chief which itemsneeded to be movedDuring the pickup Mr***, was texting with the customer in CA regarding items that needed to be shippedThe list of itemswas a bit different than the actual list customer provided.When I later confronted the customer with this information she denied that which was not trueThat's the reason the movers didn't contact the customer since Mr*** told them that he didMr*** was quite clear of which items needed to be moved and even the told the movers not to go to specific roomsAt the end of the pickup Mr*** signed the contract and the inventory list confirming the items that were loaded to the trailerFrom the moving company point of view we're covered on signatures by the customer's representative at the pickup location.It appears that Mr*** didn't send the exact items that Mrs*** wanted and she try to blame the moving company for this.Mrs*** stated that she expect a free move for the "other items" which doesn't make any senseThis is not the moving company faultWhatever was picked up and confirmed by Mr, *** was delivered in CAThe moving company did it part based on the agreed contract that was signed. Mrs*** needs to take her complaints with Mr*** who represented her in this move through the communication they had during the pickup.Regarding the claims if any - We already provided Mrs*** with the claims number at ###-###-#### which she needs to call and the claim department will take care of any claims based on the coverage on the contractWe feel that we answered promptly to all of Mrs*** concerns but we will not give her a free move for the additional items since it was not agreed on the contract. Please let me know if there are more question with this matterThanks*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***. Let’s get one thing absolutely straight hereI the owner of the home your unprofessionalhacks came too, who damaged and littered on my propertyIn regards to theblankets, I sent you the receipt for those blankets that I PURCHASED DAYSBEFORE THE MOVENow ask yourself this, why would anyone buy moving blanket ifthey were not moving but their daughter isOh that would be because I wastrying to help my kid prepare her belongings and keep them safe while they satin storage upon their arrival at her new address.Call me a liar all you want it is your public viewing this not meI have all the proof Ineed and I will provide it to anyone that wants to see itAll you are doing isproving everything I say by your immature unprofessional responsesYour Slanderand defamation of my character only helps me and ruins the credibility of Eagle lines.So what that the only thing Eagle lines got rightwas deliver my kids stuff in a timely mannerIt does not change the fact thatyou damaged my property took my property and littered on my propertyAs far as me using the company as a punching bag, that’sall on youYou clearly do not care about protecting Eagle lines, because aprofessional does not publicly slander someone or use foul language because HEWAS THE ONE THAT REFUSES TO OWN HIS MISTAKES
Regards,
*** ***

We could have solved this very easily and I sent you my email address asking for information for the broken chair.However, you're the one decided to go HOSTILE over $140 which you would got fully refunded for absolutely no reason. You have no respect to our industry, our company, our hard working employees nor to our contract. For some reason you decided that you're entitle to receive everything included and free and we're sorry that we can't accommodate that as any other respectable moving company would do. Have a nice day.

Hello
Mrs. [redacted] needs to contact the claim dept at [redacted] to file her claim for any broken item.
The claim dept. will offer compensation if needed based on the coverage Mrs. [redacted] choose for the move which in this case is basic coverage of 60 cents per pound on the...

contract.
I asked Mrs. [redacted] to forward me photos of the broken items but I received only blurry ones that didn't really show any damage.
The claim dept will need the photos regardless in order to process the claim.
Please contact the claim dept. soon.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  There was no Mr. [redacted] at the pickup property. Eagle Lines is distorting the facts to cover their deplorable service.  No one pays for a move of specific items and is expected to pay for them when they don't arrive.  Also, by electing to pick up pieces randomly and not ship the contracted inventory items, Eagle Lines proves their lack of attention to detail.  Once again, the [redacted] are the paying customer and the only contractual authority to decide which pieces were to be picked up and shipped because we paid for and contracted with Eagle for a specific list of items.   It's incredulous that Eagle thinks they can damage my furniture enroute and just deliver what they want to deliver.  My tenant, Mr. [redacted], was onsite because he lives there.  Mr. [redacted] had no authorization to select furniture and the other items Eagle shipped.  Eagle's responsibility was to have their crew contact the [redacted] for approval as they are the contracting customers.  There was no request from Eagle to authorize the tenant as my representative.  No paperwork and no communication was forthcoming from Eagle on this issue.  Eagle Lines is also distorting the facts by representing that texts went back and forth with the [redacted].   It would be interesting to see if Eagle could provide evidence of what they are stating by way of texts, as there were and are none.  Eagle needs to take responsibility for their poorly executed "service" and respond to our offers to compensate us for this time-wasting debacle.  As far as we are concerned, this business should not even be listed on the Revdex.com website.  If you shop and pay for a baby carriage and the store delivers a play pen, are you expected to keep it?  Horrible service.  Period. 
Regards,
[redacted]

Check for that amount was mailed. Customer is basically lying. What else can be done here

This review is not correct in its facts.First of all, delivery will take place tomorrow September 16th and NOT a week from now. The customer was never told that yesterday when he called the office that it will "take a week from now". The customer's first available delivery date is August...

26th. I provided the proof for that.The moving company has up to 14 business days from that day to deliver the items. You can see the agreement in the paragraph under the date the customer filled up. Today, Sept. 15th is the 14th business day as agreed on the contract.We told the customer yesterday that we will offer a per day compensation for every day exceeding the delivery window.The customary refund in the moving industry is $40 per day. Therefore, we will apply a credit to the customer's balance tomorrow for $40.Besides that, the customer has NO MERIT to claim anything else as refund.Deliveries to CA from Boston takes time especially at the end of the summer when it's considered "peak season" in the moving industry.Most moving companies in New England offer "up to 21 business days" for delivery. Eagle Lines Moving is actually one of the quick ones.I am sorry that Mr. [redacted] is not happy with the service, but Eagle Lines Moving is following the agreement on the contract as it always does.Let me know if there are further questions.[redacted]General Manager at Eagle Lines Moving.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I am the one who is a liar, really? You...

said you were sending a check, and week later after nothing arrived I emailed asking where it was. you never replied so here we are. When you claim your a professional company then you should act like it. When you say your sending something and then nothing arrives, then who is the liar?? IF you sent the check you should of responded to my email or acted professional saying it was sent.
Regards,
[redacted]

The issue is still under investigation but it doesn't appear that we caused the damage.
We only brought in 2 items into this room a mattress and a box spring that were wrapped. The customer even acknowledge that bringing these items didn't cause that. 
It's probably a pre existing damage that...

this customer is trying to place on our company and it's unlawful in my opinion.
This damage is not our responsibility.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I entered into a paid contract with Eagle Lines.  That contract included an agreement to pick up and ship an inventory of 21 pieces of furniture.  Under no circumstances did I authorize anyone to represent me in a decision-making capacity at the time of pick-up.  Under no circumstances did Eagle Lines approach me and request a sign off of decision-making authority.  Eagle was careless in handling this job.  We paid in full to have the 21 items shipped from Massachusetts to California and Eagle has not delivered as agreed.  Example, the inventory stated 6 chairs; we received three and we also received chair cushions for two others.  What and where is the status of the rest of the items on the inventory that were not shipped according to the contract?  I know no one named [redacted] and I received no texts that day.  At minimum, Eagle should have been communicating directly with me, the contracted party and decision-maker, if they had any questions about what furniture to remove from the property.  I thought this assignment would be pretty simple for Eagle, however, they bungled it and have steadfastly refused to own it and make reparations, which has made the matter worse.  They can't even keep the facts straight.  They are forcing me to take them to court instead of being factual and rational about a resolution. 
Regards,
[redacted]