Eagle Lines Moving & Storage

Dear [redacted]You say that "There was no Mr. [redacted] at the pickup property"?? What are you talking about?There was a person there who open the door, sign the contract, instructed the movers of which items to load while communicating with you through texts and signed at the end the inventory list confirming the shipping load. Three movers on record will testify to that. Are you denying it? I truly don't understand this.The foreman on this move has a 15 years experience at this job. He is very good at following instructions from the customer which is what he did that day.If there was no one there (as you're now stating) then the movers wouldn't have picked up any items that day. None of the claims you're bringing up make any sense to be honest.You hired us to ship items from MA to CA and we did. All the items on the inventory list that were picked up at MA. we did that! All the items that were picked up were delivered in CA. It is not our fault if we were instructed to ship different items by your representative at the pickup location. Are you also denying that he communicated with you over texts during the pickup? Sorry, but I don't understand why everything we did is suddenly all wrong and bad. Because, I think we did a good job shipping the assigned items to CA.if this goes legal we will subpoena you and Mr. [redacted] to be on record denying texting each other and that now "he wasn't there" suddenly. Thanks for the business. But, no further credits will be issued.

This complaint is false and customer is ignoring the contract she signed with Eagle Lines Moving. Regardless that, I sent an email yesterday to the customer asking for a link to the claimed office chair that was broken to expedite the process and also assured her that we will take care of this...

but [redacted] never did sent me a link and decided to file this false complaint. There is a procedure for complaints and report claims. The customer has 90 days for this process. The delivery took place on Monday evening and yesterday we spoke with the customer.  Second, driver is an owner operator who's under contract with our company. We operate several trailers of our own but sometimes jobs are being shipped with owner operators as well to get the delivery quicker to customers based on the shipping routes. This customer live in a complex at Austin TX that required the driver many tried to enter the complex with all the turns to make it to the customer home. The customer live on the 3rd floor in an apt building. The contract she signed with Eagle Lines clearly state that only deliveries up to the first floor are included and for any floor above that a fee will be applied per floor. This fee goes to the drivers (not the moving company) to cover them for the additional time and labor. It's in the tariff of driver's pay. This fee would have been applied by ANY MOVING COMPANY in America doing a delivery to that location. Period!Usually customers understand the situation and pay any additional fees with no problems. However, [redacted] and her partner decided to ignore the contract they signed and decided not to pay anything even though we gave her a discount that would require us to pay the driver directly. The driver who is a veteran with 11 years experience, asked several times to work out the situation with the customer but Mac [redacted] apparently decided to refuse to pay and was quite rude to the driver at times. It's very easy to blame the driver and moving company for everything. We try to work very hard to accommodate all customers in the most professional manner. But, we can't control sometimes people reaction to situation that occurs and this was one of them. This complaint could have been wrapped up easily by my email yestarday and I am not sure why it was filed even.if the customer is willing to pull the compliant and go back to square one then we can offer her compensation however I don't see a reason to offer anything once [redacted] turned so hostile for no reason.

[redacted] 1. We sent you an email 3 says ago discussing delivery Oct 2nd or 3rd. I attached a photo of the contract you signed. The moving company has up to 10 business days to deliver your items from the first available delivery date which is Sept 19th. 2. The movers needed to wrap your...

furniture and you also needed 2 wardrobe boxes and a picture box. 3. We can take additional items over the list but that would have increased the cost which you didn't want to do. 4. We are ALWAYS use are own moving trucks and trailers. You will see OUR TRUCK with OUR LOGO showing up in IL. Nobody lied to you. You're the one making false assumptions at the moment. [redacted] mentioned to you that there might be addtional charges if a trailer can't access your location. It's in the contract and ANY moving company in America will apply this charge if needed. 5. The delivery will be done with a regular truck so there WON'T be any additional charges at delivery. 6. I disagree about the communication. We emailed and answered your questions everytime. I am not sure why you're complaining here and for what. Everything was done by the contract that you signed.  Please let me know if there are further questions.  Thanks [redacted]General Manager at Eagle Lines Moving.

Check was mailed to you. You just have no patience to wait for our next cycle of checks. You can call the office with inquiry and date. But to file complaint for this is crap. Our office always took your calls or emails regardless the volume of them.You recieved delivery in ** promptly and besides the incident with the sprinkler you got good service. So please get some perspective. There is no indication for the blankets on our contract. Maybe you make this up I have no idea. You only mentioned it after we left the delivery in ** and even has the audacity to blame us for this.it's ridiculous in my opinion. I am sick that you're using this company as a punching bag for your crap. Enough!