Early Moments

Initial Business Response /* (1000, 5, 2015/05/29) */
May 29, 2015
[redacted]
[redacted]
[redacted] XXXXX
Dear [redacted]
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will...

help clarify the matter.
The account number XXXXXXXXX-XXX is for the Baby Einstein Program. The order was placed on a third party web site, on November 5, 2014 .The introductory package was shipped on 11/6/14 and the credit card ending in 9386 was charged $5.95. The first subsequent shipment was shipped on 11/24/14 and the credit card was charged $19.94.The second subsequent shipment was shipped on 12/15/14 and the credit card was charged $19.94. The third subsequent shipment was shipped on 1/5/15 and the card was charged $19.94. The fourth and final shipment was shipped on 1/26/15 and the card was charged $19.94
A refund in the amount of $47.85 was credit to the card on 5/26/15. A refund in the amount of $31.91 was credit to the card on 5/29/15.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
[redacted]
[redacted]@sandviks.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2014/03/28) */
Initial Consumer Rebuttal /* (3000, 9, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The letter from [redacted] contains bogus dates, mis-spellings and bogus account numbers...

making its origin suspicious.
I want written documentation with my name spelled correctly, correct dates and an account number. An actual statment of a closed, zero balance account for the alleged account.
Thank you
[redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
September 4, 2015
Angel [redacted]
Dear Angel,
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding...

and hope this letter will help clarify the matter.
The account number [redacted] is for the Dr [redacted] & His Friends Program. The order was placed on a third party web site, on August 27, 2015 .The introductory package was shipped on 8/28/15 and the credit card ending in 1211 was charged $1.00. No other shipments have been shipped.
On September 2, 2015 the account was canceled by a customer service Agent when we received the call.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at 1-866-984-0188, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela [redacted].com

Initial Business Response /* (1000, 5, 2015/09/04) */
September 4, 2015
Angel [redacted]
Dear Angel,
Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and...

hope this letter will help clarify the matter.
The account number [redacted] is for the Dr [redacted] & His Friends Program. The order was placed on a third party web site, on August 27, 2015 .The introductory package was shipped on 8/28/15 and the credit card ending in 1211 was charged $1.00. No other shipments have been shipped.
On September 2, 2015 the account was canceled by a customer service Agent when we received the call.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at 1-866-984-0188, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela [redacted].com