Earnhardt Cadillac

I am very sorry he feels this way. The gap policy is a 3rd party company it is not an earnhardt company. I went back and cancelled the gap policy based on the first time we recieved word that the customer wanted the gap cancelled. The amount of the refund is based on when we first were notified. We did send out a check right away but for some reason it was returned. The check was returned to one of our other eanhardt stores so we had no idea until the customer said he did not recieve payment. At that time I issued another check. Again we are very sorry for any confusion. If customer is ever in town here I will gladly fill their tank and do an oil change for free once they are out of coverage on their maintence. Again if they would like to contact me my number is ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have been in sales and sales management for many years and based upon my experience, it was obvious to me based upon a very short conversation with Mr. [redacted] that he had no intentions of honoring the price stated in the letter.  Consequently, I did not want to waste my time "haggling" over the price.  

His written reply to this complaint referred to a disclaimer at the dealership; but this was not in the letter.  The letter stated, "We've checked the Black Book Appraisal Guide and it stated that your vehicle in clean condition, could be worth up to $25,275.  HOWEVER, WE FEEL THAT YOUR VEHICLE COULD BE WORTH UP TO $1,00 MORE!"

Additionally, the letter stated, "[redacted], I'll give you $27,675* for your SRX!"  The "*" disclaimer stated "Estimated Black Book market value is based off of clean and average vehicle condition and mileage, equipment and condition of vehicle may affect vehicle value."  (see attached letter)

The SRX was exceptionally clean, excellent condition, and has the the Premium level of options (highest level).  At that time, the mileage was approximately 47,000 miles.  

I believe that this letter and the unwillingness of Mr. [redacted] to pay the stated amount represent false and misleading advertising.

Regards,

This effent was through General Motors not Earnhardt Cadillac. However, I have no problem writing a check for 100 dollars to this client. If he could contract me I will gladly send him a check for the 100 dollar test drive event. My cell number is ###-###-####. Name is [redacted] I am the gerneral...

manager here at the store.

This letter was mailed to you on June 13, 2016, not July 21, 2016.  I have a hard time believing that it took from June 13 to July 21 for you to receive this letter.
This makes it sound like I made my complaint to you more than a month AFTER I received a refund from them.  We did not receive the $490.60 from Earnhardt
until June 17, 2016.  That was more than two months after we notified them that the loan had been paid off.  Meanwhile, they continued to use more of the
Gap Insurance premium that we pre-paid them.  We purchased the auto on October 16,2016 and the loan was paid off on April 11, 2016 (178 days into
a 5 year contract).  As you can see they charged me $108 for having that policy for 178 days, which is excessive but not surprising because Earnhardt 
does not have the best reputation for fair practices.  I am reasonably sure that we are not the first customer who has complained to the RevDex.com about them.  Or, maybe they just warn off other people from dealing with them.  Unfortunately we HAD been warned but gave them the benefit
of the doubt.
Anyway we do not expect you to do anything more.  We know when we have been beaten.  [redacted]

We refunded the gap policy to Mr. Tench on June 13. The refund amount was 490.60, the check number was [redacted] and it cleared our account on the 21st of june. Hopefully this cloes this complaint, if not I have no problem with the customer to contact me
at ###-###-####. Thank you...

Tom

This advertisement was not even our advertisment, this was a [redacted] advertisement. We only help with the advertisment we have no influence over the program and the program does not cost us any money. Your complant is with Gerneral Motors not Earnhardt Cadillac. If you reach out to me...

I will track down a free golf event for you at our cost. My cell number is [redacted]. My email is [redacted]. Please contact me and we should be able to find a golf event for you. Thanks [redacted]